ARCHIVED - Interview Guide

5.  Value Chain Management

1. Are clients, partners and suppliers aware of, and willing to support, e-government applications?
2. Does the organization have mechanisms to optimize the benefits of these linkages?

1. What are the mechanisms in place in the organization to establish and maintain partnerships in the delivery of services?

• Does the organization use service contracts with its partners? Are there cost and revenue sharing arrangements in place?
• Are the contributions of each partner defined, and performance goals and measures established?
• Are the impacts of e-government on existing partnering relationships well understood?
• Is there a well-developed framework to establish future partnerships and to cooperate in developing e-government applications and sharing of knowledge, resources and risks?

1. To what extent is there integration with clients, suppliers and business partners on key business processes?

• Is there a continuous flow of information between the organization and its clients, suppliers and business partners? How is this achieved?
• To what extent are clients' online expectations being met on an integrated basis?
• Is a significant part of the organization's business conducted over the Internet?
• Is the Internet business supported by appropriate areas within the organization to maximize the benefits of using the Internet?

1. To what extent does the client community have access to appropriate technology and are they interested in the e-government applications?

• To what extent have clients been surveyed to assess whether they have the appropriate technology and convenient access to it?
• Do clients have the appropriate knowledge level to benefit from the applications?
• Have clients been consulted in prioritizing on-line service offerings?
• How active are clients in requesting on-line services and influencing organizational decisions about on-line service delivery?