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Enhanced Management Framework
ARCHIVED - Interview Guide
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Key Questions
- e-Strategy: Does the organization have a clear vision of electronic service delivery, and is this vision supported through the organization's strategies, plans and adequate resources? Is there senior management awareness of, and support for, the change involved in implementing the vision? Has an investment strategy been developed to fund future e-government projects and initiatives?
- Architecture: Are service delivery processes sufficiently well defined and understood to support the transformation to e-government? Is the IM/IT infrastructure in place to manage the data, applications, hardware, software and networks for e-government applications?
- Risk and Program Management: Has the organization adequately addressed the key risks in transitioning to on-line service delivery at the organization, project, and service program levels? Does the organization manage on-line investments proactively and monitor risks on an ongoing basis?
- Organizational Capabilities: Do the people, tools and knowledge necessary to transform traditional government service delivery exist within the organization? Are the mechanisms in place to ensure staff acquire the skills and competencies necessary to deliver services online?
- Value Chain Integration: Are clients, partners and suppliers aware of, and willing to support, e-government service delivery? To what extent can the organization build on existing partnerships and client relationships to achieve greater integration of services with clients and partners through e-government?
- Performance Management: Is the organization monitoring service metrics and client satisfaction and adjusting accordingly? Are there mechanisms in place to measure system reliability and availability?
