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ARCHIVED - Interview Guide

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1. e-Strategy
General Does the organization have a clear vision of electronic service delivery, and is this vision supported through the organization's strategies, plans and adequate resources? Is there senior management awareness of, and support for, the change involved in implementing the vision?
CRITERIA	GENERAL QUESTIONS	PROBES
1. e-Vision	Is the vision consistent with the Treasury Board vision and understood and shared by staff, clients and business partners?	Has senior management made a conscious effort to obtain staff buy-in to the vision? Has the vision been communicated across the organization? Are the implications of the vision well understood at the business line level? Are client, business partners and suppliers involved in shaping the e-government vision? Is the vision continually refined to address both client/partner needs and technology evolution?
2. Governance	Is there an e-government champion? Is there support for the champion in terms of senior management attention and a cross-functional team?	To what extent has the senior management team addressed e-government issues? Is there a management structure in place to support e-government? To what extent are management and staff involved in the organization's decision-making process on e-government applications? What is the role of the e-government champion in overseeing the transformation of the organization? roles, responsibilities, and accountabilities for implementing e-government clear? Is e-government being implemented in a cohesive manner across the organization?
3. Strategies, Plans and Policies	Are strategies and plans closely linked to the organization's e-government plan? Are resources, priorities and results also clearly stated and aligned with e-government plans?	How aware is staff of the e-government strategies, plans and priorities? To what extent do strategies, plans and policies address e-government? To what extent are clients, staff and business partners consulted in developing the e-government plans? Do mechanisms exist to measure the achievement of e-government targets in the plans? Are plans adjusted to reflect feedback from satisfaction surveys and performance reviews?
4. Resource Commitment	Is funding adequate to achieve the goals of the e-government vision? Are resource commitments (human and financial) reviewed in light of new technology and new opportunities?	Is there funding for initial e-government application development as well as ongoing operational support? Has an investment strategy been developed to fund future e-government initiatives? Have funding re-allocations been made to support e-government initiatives? To what extent is IM/IT spending aligned with e-government? Are models in place to assess e-government funding requirements? Are there cost-benefit analyses and client satisfaction surveys to determine the impact on service levels and cost of service?