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ARCHIVED - Requirement Management

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Supporting Tools and Techniques



Top of Page Act

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Top of Page Checklist

An Enhanced Framework for the Management of Information Technology Projects - Part II Solutions: Putting the Principles to Work
Provides in Appendix I a questionnaire to assess the use of EMF related practices in government institutions.Also provides an overview on the original plan, intended audience, and relationships of the EMF.

Top of Page Glossary

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Top of Page Guide

A Policy Framework for Service Improvement in the GoC
Prescribes the requirements for a continuous improvement approach to service quality and client satisfaction.
Government On-line (GOL) Implementation Kit
Describes a set of tools and references for determining which programs currently being delivered through an organization are candidates for GOL exposure, and how to plan, justify, and launch the resulting project.
Quality Services - Guides
Describes practices for quality service, including topics on client consultation, measuring client satisfaction, working with unions, establishing a supportive learning environment, recognition of individuals and teams, employee surveys, service standards, benchmarking, communications, effective complaint management, and implementing quality service.
Service Improvement Initiative - ToolBox
Describes practices and templates for service improvement steps, assessment grid, and a common measurement tool for client surveying.
Stretching The Tax Dollar - Make or Buy
Provides guidance to comparing the cost of in-house delivery with the cost of obtaining the service through a contract.

Top of Page Lexicon

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Top of Page Link

Baldrige National Quality Program
Defines business criteria to assess performance excellence: leadership, strategic planning, information and analysis, human resources, customer and market focus, process management, and business results.
CIOB - Welcome to the Service Transformation Website
Provides information and tools such as templates, checklists, modelling and evaluation tools, links, and a self assessment guide, to move through the process of rethinking service delivery as services are transferred on-line and when there is potential for intra-departmental, inter-departmental or inter-jurisdictional collaboration in service delivery.
IEEE - Guide to the Software Engineering Body of Knowledge (SWEBOK)
Provides definitions, topics and reference to articles and publications related to software engineering knowledge areas.
IEEE - Standards on Information Technology, Power and Energy, and Telecommunications industries
Prescribes software engineering and other information technology related standards.
Institute of Public Finance Limited
Describes the activities of the Institute to provide guidance on Asset management, Best Value, e-Government, Governance, and Procurement.
International Council for Systems Engineering -INCOSE
Describes the activities of the Council to develop, nurture and enhance the system engineering approach to multi-disciplinary system product development.
ISO/IEC International Standard for Software Lifecycle Processes (ISO 12207)
Prescribes a framework for software life-cycle processes from concept through retirement. It prescribes primary processes for the acquisition, supply, development, operation and maintenance of software, and also, specifies corporate and organizational lifecycle processes.
SEI - The Capability Maturity Model-Integrated SE/SW
Prescribes goals and practices for the development of systems and software grouped into project management, support, engineering and process improvement processes.
Software Exchange Service
Provides a focal point to promote the sharing of government-owned applications software, documentation, and related information among government institutions.
Software Exchange Service The Project Management Framework (PMF), version 2.0 - 827
Provides a brief overview of AAFC Project Management Framework - a web enabled toolkit with guidelines and templates to assist in the planning, execution and closure of IM/IT projects.
SPIN - Software Process Improvement Network
Lists regional groups called "SPINs" that meet and share their experiences initiating and sustaining software process improvement programs.

Top of Page Policy

Cost Recovery and Charging Policy
Prescribes the guiding principles for cost recovery and charging activities of departments and agencies. Establishes the need for participatory consultation between departments and agencies and their clients before introducing or amending user charges, and on a continuing basis thereafter.

Top of Page Presentation

Cluster BluePrint
Explains the integration of information and services within clusters and provides an overview of GoC Cluster blueprint.

Top of Page Procedure

Change Management Plan Outline
Defines the approach, roles and responsibilities, and high-level outline of the Change Management Plan

Top of Page Process

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Top of Page Report

E-Government: a strategic framework for public services in the Information Age
Describes a strategy for Information Age Government. Institute of Public Finance and Accountancy, UK. 2000
Mapping of Services by Subject Clusters and Common Business Processes
Maps planned GOL services to subject clusters and common business processes.
Results for Canadians: A Management Framework for the Government of Canada
Sts out a framework for management in the Government of Canada and an agenda for change in the way that departments and agencies manage and deliver their programs and services

Top of Page Standard

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Top of Page Template

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Top of Page Terminology

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