ARCHIVED - Department of Foreign Affairs and International Trade - Supplementary Tables

User Fee: Access to Information Act fees

Fee Type: Other products and services

Fee-setting Authority: Section 11 of the Access to Information Act (ATIA) and section 7 of the Access to Information Regulations

Date Last Modified: Section 11 (ATIA) last modified in 1992 (C-2, s.2)

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act (http://laws.justice.gc.ca/en/A-1/218072.html) provides fuller details.

Performance Results: Statutory deadlines met 45.9% of the time.

($ thousands)

2009-10			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
8.5	9.3	3,818	2010-11	10.0	5,876
			2011-12	11.0	5,876
			2012-13	12.0	5,876

Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address); and
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

User Fee: Any national of a foreign state who applies to enter Canada under the International Experience Canada (IEC) program shall, if the application is approved, pay a participation fee of $150.

Fee Type: Regulatory-Program Participation Fee

Fee-setting Authority: Order JUS-609929 amending the Order-in-Council P.C. 2000-1723 of November 30, 2000, made pursuant to paragraph 19(1)(b) of the Financial Administration Act

Date Last Modified: October 2007

Performance Standards: The fees were implemented to provide more opportunities to young Canadians to travel and work abroad, and to increase international participation in the program. Program participation revenues from fees must be used exclusively for the activities related to and carried out under the program. New service standards concerning application processing times were developed in 2009-2010 and will be implemented in 2010-2011.

Performance Results: In 2009 there were a total of 72,628 IEC participants, which represents an increase of 12% from last year. The level of foreign satisfaction and interest in IEC is growing, as demonstrated by the wish of participating countries to increase participation quotas and the desire of new countries to establish bilateral IEC arrangements on youth mobility. Canada currently has formal bilateral arrangements concerning youth mobility with 25 countries; four of these were signed in 2009-2010. Negotiations with three countries are currently under way, and 10 additional countries have been identified as priorities for negotiation for 2010-2011.

($ thousands)

2009-10			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
9,300	9,300	7,300	2010-11	13,000	11,000
			2011-12	14,000	12,000
			2012-13	15,000	13,000

Other Information: Please note that the discrepancy between the "Revenue" and "Full Cost" columns is caused by a carry-forward onto the next fiscal year. It is due to a program timeline producing each year an influx of around $2 million in the middle of the month of March. This money is transferred to the next fiscal year, which causes the $2 million discrepancy every year. This $2 million is essential to program operations and is used to reimburse programming costs at the beginning of each fiscal year.

Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

User Fee: Fees for the issuance of export and import certificates and permits

Fee Type: Other products and services

Fee-setting Authority: Export and Import Permits Act and Export and Import Permits and Certificates Fees Order

Date Last Modified: 1995

Performance Standards: Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the deparment officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required.

Performance Results: 99% success rate on the processing of over 482,000 applications in fiscal year 2009-2010.

($ thousands)

2009-10			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
12,000	8,400	21,700	2010-11	6,400	21,700
			*2011-12	2,600	7,900
			*2012-13	2,600	7,900

Other Information:

*Projected decreased revenues and decreased costs are partly based on new methodology.

Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

User Fee: Consular Service Fee

Fee Type: Other products and services

Fee-setting Authority: Consular Service Fee Regulations pursuant to the Department of Foreign Affairs and International Trade Act

Date Last Modified: The Consular Service Fee was introduced on November 8, 1995, and has not been modified.

Performance Standards: Consular Services performance standards are grouped under the following service standards categories:

1. Protection and Assistance
2. Contact with Prisoners
3. Passports and Citizenship
4. Information-Canada/Third Countries
5. Information-Local
6. Legal and Notary

For the complete service standards list, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.

Consular services are provided to Canadians 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Watch and Response Centre in Ottawa. Emergency situations are dealt with immediately.

Every effort is made to obtain solutions for specific problems and to provide the required service. However, the department's ability to do so and its success are conditioned, in many instances, by the laws and regulations of other countries as well as the quality and level of cooperation offered by persons and organisations outside the Government of Canada.

Performance Results: Of the 5,194 Canadians who completed a Client Feedback Form in 2009-2010, fully 93% said they were satisfied or very satisfied with the services received. The department also reports on performance against passport, citizenship and arrest/detention service standards. This information for 2009-2010 is noted below.

Canada's missions abroad are asked to make regular contact with long-term Canadian detainees. The frequency of contact reflects local conditions: once every three months (e.g. in much of Latin America, Africa and Asia), once every six months (e.g. in much of Western Europe) or once every 12 months (e.g. in the United States, where close to 75% of these detainees are located). As of March 31, 2010, missions met this standard 96% of the time, up 9 percentage points from 2008-2009.

Missions are asked to report on their ability to accept, review and forward citizenship applications to Canada within the 10-day service standard. During 2009-2010, they did so successfully with 84% of the applications.

Missions are monitored on their ability to meet the 15-day service standard for passport issuance. They met this standard 80% of the time.

($ thousands)

2009-10			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
101,600	97,600	92,900	2010-11	95,200	95,700
			2011-12	94,100	98,400
			2012-13	99,100	99,500

Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address); and
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

User Fee: Specialized Consular Services Fee

Fee Type: Other products and services

Fee-setting Authority: Consular Fee (Specialized Services) Regulations, pursuant to paragraph 19 (1) (a) of the Financial Administration Act

Date Last Modified: Fees have been collected since 1958 pursuant to the Regulations Respecting the Fees to Be Charged for Consular Services, SOR/58-133. The most recent modification occurred in 1998 with the coming into force of the Consular Fees (Specialized Services) Regulations.

Performance Standards: Specialized Consular Services performance standards are grouped under the following service standards categories:

Protection and Assistance
Legal and Notary
For the complete service standards list, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.

Performance Results: Missions abroad opened 3,015 legal and notary cases in the last fiscal year. Client feedback from 424 clients demonstrated an overall satisfaction level with the legal and notary service of 92%.

($ thousands)

2009-10			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
4,300	3,800	5,200	2010-11	3,600	4,300
			2011-12	3,600	4,300
			2012-13	3,600	4,300

Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

User Fee: Passport Canada

Fee Type: Other products and services

Fee-setting Authority: Passport service fees regulation

Date Last Modified: December 2001

Performance Standards: The standard turnaround times in working days are:

- Offices: Regular services	10
- Offices: Urgent services	Next working day
- Offices: Express services	2 to 9
- Mail-in: Regular services	20
- Receiving agent-Regular services	20

Performance Results: In 2008-09, overall service standards were met for 98.7% of applications through all channels. Standards for urgent and express services were met for 99.2% of applications: 98.5% for walk-in, 99.2% for mail-in and 99.1% for receiving agents.

($ thousands)

2009-10			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
310.4	290.6	306.0	2010-11	290.2	290.2
			2011-12	308.4	308.4
			2012-13	347.4	347.4

Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.