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Response to Parliamentary Committees and External Audits

Response to Parliamentary Committees

The Standing Committee on Public Accounts conducted a review of Chapter 5 (“Keeping the Border Open and Secure”) of the October 2007 Report of the Auditor General of Canada. The Committee tabled its report on February 25, 2009 and made four recommendations:

1. The Canada Border Services Agency (CBSA) should provide a status report on the implementation of the audit recommendations.
2. The CBSA should include its risk management strategies in the 2008–09 Departmental Performance Report.
3. The CBSA should include the status of its training models in the 2008–09 Departmental Performance Report.
4. The CBSA should review the fees process to ensure no additional charges are levied for random inspections.

The CBSA’s response to the Standing Committee on Public Accounts was tabled in August 2009 and is found at http://www2.parl.gc.ca/HousePublications/Publication.aspx?DocId=4017698&Language=E&Mode=1&Parl=40&Ses=2

The Standing Committee on Public Accounts also conducted a review of the Office of the Auditor General’s audit of the CBSA’s management of the detentions and removals programs. The Committee tabled its report in May 2009 and made nine recommendations:

1. The CBSA should develop a detailed action plan to implement the recommendations of the May 2008 audit by the Office of the Auditor General, along with the recommendations in the 2003 audit that remain unresolved. This action plan should be provided to the Committee by June 30, 2009.
2. The CBSA should provide an interim status report to the Committee on its progress in implementing the Office of the Auditor General’s and the Committee’s recommendations by June 30, 2010.
3. The CBSA should continue to develop its national training and monitoring framework to ensure that temporary resident permits are properly documented, and report to the Committee by September 30, 2009 on the implementation of the framework.
4. The CBSA should develop regional detention capacity to ensure that decisions on detention are being made consistent with the risks posed to the public, and provide the Committee with a detailed plan on how to address the regional detention capacity issue by December 31, 2009.
5. The CBSA should provide an interim status report to the Committee by December 31, 2009 on its ongoing negotiations with the provinces on the use of provincial detention facilities, including timelines for when it anticipates that the agreements will be concluded, and provide the Committee with a final report on negotiated agreements by December 31, 2011.
6. The CBSA should take immediate steps to ensure that detainees are held in adequate facilities in the event of overcapacity, and allow the Canadian Red Cross to monitor conditions at a national level.
7. The CBSA should undertake a broad review of the extent to which individuals are complying with the conditions of their release and whether non-compliance is resulting in undue risk to the public, and report back to the Committee with a summary of its findings and a remedial action plan by March 31, 2010.
8. The CBSA should study the feasibility of using reciprocal information-sharing agreements with foreign governments, or an exit tracking system, to ascertain whether foreign nationals have left Canada.
9. The CBSA and Citizenship and Immigration Canada should report to the Committee by September 30, 2009 on the current status of the Global Case Management System and the implementation of the required upgrades to the National Case Management System, including when the National Case Management System is expected to be fully operational.

The CBSA’s response to the Standing Committee on Public Accounts was tabled in September 2009 and is found at http://www2.parl.gc.ca/HousePublications/Publication.aspx?DocId=4097637&Language=E&Mode=1&Parl=40&Ses=2

Response to the Auditor General (including to the Commissioner of the Environment and Sustainable Development)

N/A

External Audits

The Public Service Commission of Canada conducted an Audit on the Canada Border Services Agency that was made public in October 2009. The Audit made the following six recommendations:

1. The President of the CBSA should ensure that its integrated human resources plan provides direction to managers and human resources professionals on how to make decisions concerning their staffing activities by:
   1. outlining staffing priorities that are strategically linked to organizational risks and business plans;
   2. providing staffing strategies to guide decisions on when and how to staff positions, based on the Public Service Employment Act; and
   3. providing measurable expected results for staffing.
2. The President of the CBSA should ensure that the Agency’s resourcing monitoring framework is fully implemented. This will assist the Agency in assessing its staffing management practices, performance and controls, and making adjustments, as required, to achieve the Agency’s human resource objectives.
3. The President of the CBSA should provide the Public Service Commission with the Agency’s action plan resulting from its appointment file review. This action plan should describe the actions to be taken including corrective measures, accountabilities, timelines and how the progress of the implementation of the action plan will be monitored.
4. The President of the CBSA should establish an evaluation process to help identify training requirements for sub-delegated managers to ensure that those who are sub-delegated are and remain competent to exercise their appointment and appointment-related authorities.
5. The President of the CBSA should clarify roles and responsibilities for appointment and appointment-related activities between the Agency’s branch management services units and the Human Resources Branch to help ensure that sub-delegated managers have timely access to appropriate human resources advice.
6. The President of the CBSA should require the successful completion of the Public Service Commission’s Appointment Framework Knowledge Test, within the Personnel Administration Development and Apprenticeship Program, to support sub-delegated managers having access to a CBSA human resources specialist whose expertise in the Appointment Framework has been validated by the Public Service Commission.

The audit report and the CBSA response to each recommendation are found at http://www.psc-cfp.gc.ca/adt-vrf/rprt/2009/acbsa-vasfc/index-eng.htm.

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