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Departments must ensure that the business continuity process is supported by a sound governance structure that can steer and respond to decision requests that emerge from the process. An inadequate governance structure will impede the success and significantly impact the effectiveness of the business continuity efforts.
The first step towards implementing business continuity is to set up the required governance structure to support the process, identify and mobilize the department's resources, obtain governance structure members' commitment and involve these individuals in the business continuity process. While the business continuity governance structure should not be different but integrated within the existing Year 2000 Project governance structure found in the departments, the following generally accepted characteristics of a sound governance structure should be present during the set-up step:
The governance structure is depicted in Figure 3. The remaining sections provide additional information about the tasks that must be performed in support of this activity.
Figure 3 – Business Continuity Governance Structure
Process
The objective of this first activity is to identify the stakeholders that will be involved in the business continuity process. Similar to the governance structure depicted in Figure 3, departments should ensure that key representatives both from the functional and technical side of the organization are identified.
Output/Deliverable
The deliverable associated with this activity consists of a governance structure with key stakeholders identified at all levels of the organization.
Process
The objective of the Business Continuity Plan activity is to provide the department's specific details regarding the implementation of this guide. It should answer the basic questions: what, who, when, how.
Note: Currently, departments have only been asked to develop risk management plans. These plans will need to be enhanced to include the other aspects of this revised guide.
Output/Deliverable
The deliverable to be developed as part of this task consists of a Business Continuity Plan which provides the department's specific details regarding the implementation of this guide. A sample table of contents is provided in Appendix A.
Process
Business continuity issues will emerge well before the Year 2000 and members of the governance structure will need to be involved. The objective of the "Obtain Commitment" activity is to obtain the commitment of these stakeholders to support the process documented in the plan and to adapt to the needs of the department regarding timely decisions, strategic and policy directions, as well as oversight.
Output/Deliverable
The deliverable for this task is a revised or new project charter that clearly identifies the members of the governance structure and their roles and responsibilities regarding the business continuity process. One of the most important aspects of the new charter is the governance structure member's responsibility regarding their organization's response vis-à-vis certain risks. For example, members of the governance structure on the functional side of the organization should make the final decision regarding the development and activation of contingency plans.
The charter should include highlights of the business continuity plan including the resource commitments (human and financial) made to the business continuity process. A sample table of contents is provided in Appendix B.
Process
The objective of the "Involve the Governance Structure" activity is to develop vehicles to ensure the continuous involvement of the governance structure members.
Ouput/Deliverable
The deliverables for this task include:
Table 2 provides a summary of the techniques and tools used for this step. Details of the techniques and tools can be found in the appendices or the referenced documents.
activity | techniques and tools |
---|---|
Setup the Governance | No specific tool |
Develop Business Continuity Plan | Business Continuity Plan – Table of Contents (Appendix A) |
Obtain Commitment |
|
Involve the Governance Structure |
|