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User Fees Reporting

In the following tables, under “fee type,” R = Regulatory, and O = Other products and services.


User Fee: Ocean Disposal Permit Application Fees

Fee Type: R

Fee-setting Authority: Canadian Environmental Protection Act, 1999 (CEPA 1999), ss. 135(1); Disposal at Sea Regulations

Date Last Modified: 2001

Performance Standards:
Under the application fee, each application is reviewed according to Schedule 6 of CEPA 1999 and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette within 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee, Environment Canada is committed to annual client meetings to review monitoring plans; conduct representative disposal site monitoring according to national guidelines; produce an annual report on activity; produce a financial summary of revenues, expenses and value for clients; and report results of monitoring to the Office for the London Convention.

Performance Results:
Met service standards. Applications were reviewed within the 120-day timeframe. Advice was provided to applicants to assist timely permit reviews. Monitoring plans were reviewed with key clients. Disposal site monitoring was conducted and reported.

For further details see www.ec.gc.ca/seadisposal/.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
200.0 232.5 1,021.0 2010-2011 200.0 1,021.0
2011-2012 200.0 1,021.0
2012-2013 200.0 1,021.0

 

User Fee: Ocean Disposal Site Monitoring Fees

Fee Type: R

Fee-setting Authority: Financial Administration Act (FAA), par. 19.1(a); Ocean Dumping Permit Fee Regulations (Site Monitoring)

Date Last Modified: 2001

Performance Standards:
The permittee has access to a permitted site and the ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and to demonstrate that the resource is used sustainably for the Canadian public.

Performance Results:
Met the service standards. Permittees disposed of dredged and excavated material authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,600.0 1,160.2 1,200.0 2010-2011 1,300.0 1,300.0
2011-2012 1,300.0 1,300.0
2012-2013 1,300.0 1,300.0

 

User Fee: New Substances Notification

Fee Type: R

Fee-setting Authority: Fee-setting Authority: CEPA 1999, s. 328, New Substances Fees

Date Last Modified: 2009

Performance Standards:
All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, email or fax within 10 business days of receipt.

Performance Results:
All new substances notifications are processed and decisions taken within the legislative time period. Requests made by letter, email or fax are responded to 95% of the time within 10 days.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
327.0 447.0 3,700.0 2010-2011 350.0 3,700.0
2011-2012 350.0 3,700.0
2012-2013 350.0 3,700.0

Other Information: Note that the actual revenues are shared between Environment Canada (2/3) and Health Canada (1/3). In 2009–2010 Environment Canada kept $298,000 and Health Canada received $149,000.

 

User Fee: Migratory Bird Program - Migratory Game Bird Hunting Permit

Fee Type: R

Fee-setting Authority: Migratory Birds Convention Act, 1994 (MBCA 1994), s. 12; Migratory Birds Regulations, C.R.C., c. 1035

Date Last Modified: 1998 - SOR/98 314

Performance Standards:
Migratory Game Bird Hunting (MGBH) permits are sold for $8.50 each. MGBH permits are available at selected Canada Post Corporation (CPC) offices, selected provincial government service outlets and private vendors from August 1 to March 10. The performance standard is to ensure that adequate numbers of permits are available for distribution within that timeframe.

Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his or her representative must physically go to a vendor and purchase a MGBH permit. Quality service is provided to the clients by vendors of the MGBH permit. Clients purchasing the permit receive it immediately following completion of the sale transaction.

There are no current discussions for increasing the permit fee.

Performance Results:
MGBH permits were available to meet hunter demand within the specified time period. All purchased MGBH permits were provided immediately following the sale transaction. There were approximately three complaints in 2009 that stemmed from permits not available at specific CPC outlets due to the fact that the outlets had not requested more stock from the CPC warehouse. Environment Canada has rectified this situation by requesting that CPC make available to outlets clear instructions on how to replenish stock for the 2010 MGBH permits.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,006.0 884.0 960.0 2010-2011 1,600.0 900.0
2011-2012 1,700.0 800.0
2012-2013 1,800.0 500.0

 

User Fee: Migratory Bird Program - Habitat Conservation Stamp

Fee Type: R

Fee-setting Authority: MBCA 1994, s. 12; Migratory Birds Regulations

Date Last Modified: 1991

Performance Standards:
The retail value of the Wildlife Conservation Stamp is $8.50 each. The performance standard is to ensure that adequate numbers of single stamps are available for the MGBH permits in addition to a number of Wildlife Conservation Stamps available for distribution by CPC offices and vendors selected by Wildlife Habitat Canada (WHC).

Collectors can purchase Wildlife Conservation Stamps from Canada Post outlets and Wildlife Habitat Canada and its selected vendors by mail order, telephone and fax. These purchases require a two-week processing period. The price of the Wildlife Conservation stamps ranges from $8.50 for a single stamp to $136.00 for a pane of 16 stamps and also includes signed (by the artist) booklets at $20.00. There is no current discussion on increasing the fee for the Wildlife Conservation Stamp.  

Performance Results:
Wildlife Conservation Stamps were available to meet the requirements for MGBH permits, and sufficient numbers were available for purchase at the beginning of the 2009 calendar year within the specified time period. Clients were able to purchase Wildlife Conservation Stamps from CPC outlets or by mail order, telephone and fax, and these were made available within the two-week processing period. Wildlife Conservation Stamps purchased from WHC and its selected vendors in person, by telephone or mail order were also processed within the two-week processing period. No complaints relating to availability of the stamps were received.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,200.0 1,455.0 960.0 2010-2011 1,900.0 2,200.0
2011-2012 1,900.0 2,200.0
2012-2013 1,900.0 2,200.0

 

User Fee: Migratory Bird Program - Avicultural Permits, Taxidermist Permits and Eiderdown Permits

Fee Type: R

Fee-setting Authority: MBCA 1994, s. 12; Migratory Birds Regulations

Date Last Modified: prior to 1978

Performance Standards:
These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, applicants must meet certain requirements; for example, with respect to aviculture, a person must demonstrate that they will wing-clip/pinion or keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits, or notify applicants of the reasons for denying a permit, within 30 days of receiving the application.

Performance Results:
All applications were processed within the 30-day timeframe unless site inspections were required. In those cases (10% of all applications), an additional 30–60 days were required to process the application.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
6.0 5.1 34.0 2010-2011 4.6 34.0
2011-2012 4.6 34.0
2012-2013 5.0 34.0

 

User Fee: Cap Tourmente National Wildlife Area - Permit Sales

Fee Type: R

Fee-setting Authority: Canada Wildlife Act (CWA), s. 12; Wildlife Area Regulations

Date Last Modified: 2001

Performance Standards:
To meet the needs of hunters during the hunting season at Cap Tourmente, and to ensure that they enjoy their time and come back in future years, Environment Canada ensures that there are well‑maintained facilities such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets.

Performance Results:
According to a survey of permit holders conducted in 2005, hunters were very satisfied with how well the facilities were maintained.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
190.0 98.0 155.0 2010-2011 55.0 85.0
2011-2012 55.0 85.0
2012-2013 70.0 85.0

Other Information: For 2010-2011 and 2011-2012, revenues are forecast to decrease by approximately 45% from previous years due to the elimination of spring hunting. In 2012-2013, regulation changes are anticipated that will increase the cost of permits and will return annual revenues to approximately $70,000.

 

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: O

Fee-setting Authority: Access to Information Act, ss. 11(1) and par. 77(1)d); Access to Information Regulations

Date Last Modified: 1992

Performance Standards:
A response is to be provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request.

The Access to Information Act provides further details: http://laws.justice.gc.ca/en/A-1/218072.html.

Performance Results:
Environment Canada received 890 requests in 2009–2010 and processed 929 requests, including some carried over from the previous year. Two hundred and fifteen (215) requests were carried over to 2010–2011.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
13.5 8.0 1,155.5 2010-2011 8.5 1,400.0
2011-2012 9.0 1,600.0
2012-2013 9.5 1,800.0

Other Information: It is the Department’s practice to waive fees where the total owing per request amounts to less than $25.

 

User Fee: Cap Tourmente National Wildlife Area - Entry Sales

Fee Type: O

Fee-setting Authority: CWA, s.12; Wildlife Area Regulations

Date Last Modified: 2003

Performance Standards:
To meet the needs of visitors during the Cap Tourmente operating season and to ensure that they enjoy their time and that they come back in future years, Environment Canada ensures that there are well-maintained facilities such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets. Visitors also have access to bilingual visitor and interpretation services, enabling them to learn more about the Cap Tourmente site.

Performance Results:
According to comments gathered from some visitors, there is general satisfaction with the visitor and interpretation services offered and with how well the facilities are maintained.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
226.0 148.0 270.0 2010-2011 226.0 260.0
2011-2012 226.0 270.0
2012-2013 226.0 280.0


User Fees Totals
($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 6,529.0 4,281.8 9,270.0 2010-2011 5,409.6 9,240.0
2011-2012 5,509.6 9,140.0
2012-2013 5,625.0 8,840.0
Sub-Total (O) 239.5 156.0 1,425.5 2010-2011 234.5 1,660.0
2011-2012 235.0 1,870.0
2012-2013 235.5 2,080.0
Total 6,768.5 4,437.8 10,695.5 2010-2011 5,644.1 10,900.0
2011-2012 5,744.6 11,010.0
2012-2013 5,860.5 10,920.0

External Fees Reporting


External Fee Service Standard Performance Results Stakeholder Consultation
Regulatory Services
Ocean Disposal Permit Application Fees Under the application fee, each application will be reviewed according to Schedule 6 of the Canadian Environmental Protection Act, 1999 (CEPA 1999) and the Disposal at Sea Regulations. This involves public notice, application that provides detailed data, scientific review and payment of fees. Each permit will be published in the Canada Gazette within 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee, Environment Canada is committed to annual client meetings to review monitoring plans; conduct representative disposal site monitoring according to national guidelines; produce an annual report on activity; produce a financial summary of revenues, expenses and value for clients; and report results to the London Convention office. Met service standards. Applications were reviewed within the 120‑day timeframe. Advice was provided to applicants to assist timely permit reviews.

Monitoring plans were reviewed with clients in each region. Disposal site monitoring was conducted and reported on.

For further details see www.ec.gc.ca/seadisposal/
Application fees set in 1993 were rolled over in 2001. Regulatory Impact Assessment Statements and multistakeholder consultations were conducted before each regulation was enacted. Multistakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance of the fee, but there was some concern for how it would be set. Permittees indicated that they preferred a proportional volume-based fee. As well, Environment Canada committed to regular meetings with permit holders, reporting, and to review the fee three years after implementation. The review was conducted in 2003 and its report concluded that no change to fees was required. All consultations between 1993 and 2003 involved discussion papers, public meetings and final reports. For further details see www.ec.gc.ca/seadisposal/regs/min_reg_g2_e.html
Ocean Disposal Site Monitoring Fees The permittee has access to a permitted site and is permitted to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and to demonstrate that the resource is used sustainably for the Canadian public. Met the service standards. Permittees disposed of dredged and excavated material as authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines. Multistakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance for the fee, but there was some concern for how it would be set. Permittees indicated that they preferred a proportional volume-based fee. As well, Environment Canada committed to regular meetings with permit holders, reporting, and to review the fee three years after implementation. The review was conducted in 2003 and its report concluded that no change to the fee was required. Further consultations were undertaken between 1993 and 2003 involving discussion papers, public meetings and final reports. For further details see www.ec.gc.ca/seadisposal/regs/min_reg_g2_e.html. Current consultations are ongoing through a discussion document to examine ways of reducing the fees and/or improving delivery of the services.
New Substance Notification All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, e-mail or fax within 10 business days of receipt. All new substances notifications were processed and decisions were taken within the legislative time period. Requests made by letter, email or fax were responded to within 10 days, 95% of the time. Amendments to the New Substances Notifications Regulations were published in the Canada Gazette, Part II, in September 2005. Under the Service Delivery Improvement Initiative of the New Substances Program, a service charter and standards were developed and published in 2006. As well, in 2004 a notifier survey was designed and implemented to determine areas for improvement in the Program. A second New Substances Program notifer survey was completed in the 2009–2010 fiscal year. The results from both surveys will be used as a benchmark for the Program’s improvement initiatives.
Migratory Bird Program - Migratory Game Bird Hunting Permit Migratory Game Bird Hunting (MGBH) permits are sold for $8.50 each. MGBH permits are available at selected Canada Post Corporation (CPC) offices, selected provincial government service outlets and private vendors from August 1 to March 10. The performance standard is to ensure that adequate numbers of permits are available for distribution within that timeframe.

Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his or her representative must physically go to a vendor and purchase a MGBH permit. Quality service is provided to the clients by vendors of the MGBH permit. Clients purchasing the permit receive it immediately following completion of the sale transaction.

There are no current discussions for increasing the permit fee.
MGBH permits were available to meet hunter demand within the specified time period. All purchased MGBH permits are provided immediately following the sale transaction. There were approximately three complaints in 2009 that stemmed from permits not available at specific CPC outlets because the outlets had not requested more stock from the CPC warehouse. Environment Canada has rectified this sitution by requesting that CPC make available to outlets clear instructions on how to replenish stock for the 2010 MGBH permits. No recent consultations have been conducted. The revenues collected from the sale of the MGBH permits are deposited directly into the Consolidated Revenue Fund. No consultations are planned for 2010–2011.
Migratory Bird Program - Habitat Conservation Stamp The retail value of the Wildlife Conservation Stamp is $8.50 each. The performance standard is to ensure that adequate numbers of single stamps are available for the MGBH permits in addition to a number of Wildlife Conservation stamps available for distribution by CPC offices and vendors selected by Wildlife Habitat Canada (WHC).

Collectors can purchase Wildlife Conservation Stamps from Canada Post outlets and Wildlife Habitat Canada and its selected vendors by mail order, telephone and fax. These purchases require a two-week processing period. The price of the Wildlife Conservation Stamps ranges from $8.50 for a single stamp to $136.00 for a pane of 16 stamps and also includes signed (by the artist) booklets at $20.00. There is no current discussion on increasing the fee for the Wildlife Conservation Stamp.
Wildlife Conservation Stamps were available to meet the requirements for MGBH permits, and sufficient numbers were available for purchase at the beginning of the 2009 calendar year within the specified time period. Clients were able to purchase Wildlife Conservation Stamps from CPC outlets or by mail order, telephone and fax, and these were made available within the two‑week processing period. Wildlife Conservation Stamps bought from WHC and its selected vendors in person, by telephone or mail order were also processed within the two‑week processing period. No complaints relating to availability of the stamps were received. No consultations are planned for 2010–2011.
Migratory Bird Program - Avicultural Permits, Taxidermist Permits and Eiderdown Permits These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications and renewal requests from the public. To be successful, applicants must meet certain requirements; for example, with respect to aviculture, a person must demonstrate that they will wing-clip/pinion and keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits, or notify applicants of the reasons for denying a permit, within 30 days of receiving the application. All applications were processed within the 30‑day timeframe unless site inspections were required. In those cases (10% of all the applications), an additional 30–60 days were required to process the application. Site inspections are the responsibility of the Wildlife Enforcement Directorate, so timeframe relates directly to officer workload. Since revenues and cost are insignificant and since no complaints were received, consultations are not currently planned.
Cap Tourmente National Wildlife Area: Permit Sales To meet the needs of hunters during the hunting season at Cap Tourmente, and to ensure that they enjoy their time and come back in future years, Environment Canada ensures that there are well-maintained facilities such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets. According to a survey of permit holders conducted in 2005, hunters were very satisfied with how well the facilities were maintained. No consultations are planned for 2010–2011.
Information Products
Other Products and Services
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) A response is to be provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request.

The Access to Information Act provides further details: http://laws.justice.gc.ca/en/A-1/218072.html.
Environment Canada received 890 requests in 2009–2010 and processed 929 requests, including some carried over from the previous year. Two hundred and fifteen (215) requests were carried over to 2010–2011. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat for amendments made in 1986 and 1992.

B. Other Information: It is the Department’s practice to waive fees where the total owing per request amounts to less than $25.

Haying & Grazing (Canadian Wildlife Service Agricultural Activity)

A standing request list—“Notice of Interest”—is searched to identify applicants interested in the activity, e.g., haying, grazing, crop. If no interest is shown then a call for applications is made through ads in local papers or other suitable means. Interested persons are asked to fill out a Canadian Wildlife Service (CWS) agricultural activity application form. Application forms are reviewed to determine the most suitable candidate(s) and a reference check of the candidate(s) is conducted.

The current CWS agricultural permit application form was developed in 1984 and based on the Saskatchewan Environment & Resource Management and Saskatchewan Agriculture and Food permit process. It was revised in 1988 in response to drought conditions.

Permits are issued for a period of less than one year and expire on December 31 of the year issued. The fee structure for haying and grazing is based upon the current rates used by Saskatchewan Environment and Saskatchewan Agriculture and Food to ensure that “equal service for equal fee” between departments is achieved.

Federal lands are monitored to ensure that permit conditions are being met and habitat management goals (e.g., maintaining native plant community and habitat for wildlife, and reducing weed and exotic species invasion) are achieved through the activity. If so, the permit will be granted in subsequent years (subject to annual review).

The most suitable applicant is contacted to confirm their interest in obtaining a permit. Discussions are held to ensure that the applicant understands and agrees to all conditions that will be on the permit. It is also ensured that the applicant understands that the permit is only for one season, and that if any conditions of the permit are not followed, the permit may be immediately revoked by the Minister.

Prospective grazing patrons must also submit a grazing plan that is reviewed and refined if required. Changes are reviewed with the patron to make sure they understand and agree with the final grazing plan and permit conditions.

Entry Fees: Biosphère (Montréal)

Throughout the year, visitors to the Biosphère have access to visitor services and interpretation services in the exhibition halls, guided activities on various environmental subjects, and educational workshops designed especially for groups, as well as maintained facilities (exhibition halls, rest areas, lookouts, parking, etc.)

According to visitors’ written comments, which are gathered daily, and evaluation sheets completed by group leaders, a majority of visitors were very satisfied with their individual or group visit experience, and with the other services.

When a group visits, the group leader (e.g., the teacher) must complete an assessment of the services received. For visits by individuals, a sample survey will be conducted in 2011-2012.

Cap Tourmente National Wildlife Area: Entry Sales

To meet the needs of visitors during the Cap Tourmente operating season, and to ensure that their time there is pleasant and that they come back in future years, the facilities are well maintained, with good trails, meal areas that are pleasant and appreciated by the visitors, sufficient parking spaces, and toilets. Visitors also have access to bilingual visitor and interpretation services, enabling them to learn more about the Cap Tourmente site.

According to comments gathered from some visitors, users were generally satisfied with the visitor and interpretation services offered and with how well the facilities are maintained.

No formal consultation was conducted this year. A suggestion box is available on the site, so that visitors can submit their comments and suggestions. For the planning of student visits, meetings are sometimes held in advance with teachers, in order to take into account their expectations concerning the information disseminated and how the visits will unfold.

Publications and Publication Services

Most publications are provided free of charge. They are available in the Environment Canada online catalogue in various formats (print, HTML, PDF). Some publications are sold to cover the printing costs of the Publications Section and to underwrite the cost of production (translation, editing, design and layout). The content of these publications is very scientific and technical.
Publications are promoted through various vehicles and tools, including the Environment Canada online catalogue, conferences, trade fairs, promotional flyers and the Canada Gazette. Clients include departments, corporations and institutions, as well as the public.

Orders are received online via an ordering site, or by phone, email and fax. Requests are generally processed in the order in which they are received, and an order‑tracking system is in place. Orders are also categorized by priority, with those involving legal statutes, ministerial enquiries and rush orders being treated as high priorities. Turn-around time for individual orders (invoicing, packaging and shipping) is within three to five working days.

The online ordering set-up has a built-in tracking system. For audit purposes, all supporting documentation (purchase orders, requests, etc.) is attached to the invoice. Most items are prepaid, with the exception of purchases by other government departments and Canadian companies that are set up for purchase orders. For international orders, Environment Canada asks for prepayment before shipping the items, to prevent having to recover small amounts at year end.

All publications promote our 1-800 number to voice concerns and complaints.

Publications and Publication Services

Packaging and shipping is carried out at a dedicated facility (Distribution Centre, 171 Jean-Proux, Gatineau QC K1A 0H3). Items are shipped by Canada Post for the most part, unless the client chooses alternative means, in which instance the Department fully recovers the associated costs. In addition to sending publications out by mail, publications are also distributed through government libraries, electronic distribution, and conferences.

The only delays experienced in the past involved reprinting. The online order tracking system allows Environment Canada staff to view the orders; post invoices, work order and shipping information; and to chronologically list all correspondence with the client. Items are categorized as PENDING, PROCESSING and COMPLETED, and are viewed daily to make sure that all orders are completed in a timely fashion.

 

NOTE: CHANGE IN REPORTING FROM PREVIOUS DEPARTMENTAL PERFORMANCE REPORTS:

After detailed analysis, it was determined that the following fees are not within the scope of the External Fee policy due to their contractual nature and therefore have been removed from the table: Hydrometric Data, Weather Data, Weather Forecasts/Products, Sable Island Logistical Support Fees, Laboratory and Other Scientific Services, Quality Assurance Program, and Water Management Services.

National Pollutants Release Inventory Workshops & Seminars is no longer considered an external fee as Environment Canada no longer charges for this service; it has therefore also been removed from the table.