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User Fees Reporting
User Fees
User Fee: Inward Inspection
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
- Provide all services in a courteous, professional manner
- Prepare and distribute documentation to interested parties within 24 hours of unload
- Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment
- Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable
- Address special requests to meet customer needs
Performance Results:
- From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff inspected 294,985 inward grain cars.
- The grading of inward grain cars was 98.8% accurate.
- Service standards were met 100% of the time.
| 2009-10 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 7,616 | 9,239 | 12,543 | 2010-11 | 7,616 | 12,892 |
| 2011-12 | 7,616 | 13,085 | |||
| 2012-13 | 7,616 | 13,281 | |||
User Fee: Outward Inspection
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
- While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order
- Analyze representative increments for a cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem
- Notify the designated facility representative immediately after the discovery of quality anomalies to minimize the cost of corrections
- Keep an official record of the loading and retain samples for six months so that the Canadian Grain Commission and its customers can review the details of the shipment should the need arise
- Accurately reflect the loading data in the certificate, letters of analysis or other documents that are issued and offer as much flexibility in the format of these documents as our Act and Regulations allow
- Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit
Performance Results:
- From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff issued 7,911 certificates of quality representing 29,555,831 tonnes of Canadian export grain.
- Service Standards were met 100% of the time.
| 2009-10 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 12,732 | 16,516 | 13,935 | 2010-11 | 12,732 | 14,636 |
| 2011-12 | 12,732 | 14,855 | |||
| 2012-13 | 12,732 | 15,078 | |||
User Fee: Inward Weighing
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
- Endeavour to provide receipt data within 24 hours of unload
- Provide all services in a courteous, professional manner
- Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certification and documentation issued
- Monitor weights and grain flow routes while grain is being conveyed from the truck or railcar
- Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs
- Address special requests to meet clients’ needs
Performance Results:
- From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff officially weighed 312,927 inward grain cars.
- Service Standards were met 100% of the time.
| 2009-10 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 1,662 | 2,055 | 4,222 | 2010-11 | 1,662 | 4,447 |
| 2011-12 | 1,662 | 4,514 | |||
| 2012-13 | 1,662 | 4,582 | |||
User Fee: Outward Weighing
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
- Endeavour to provide shipment data before the close of the next business day
- Ensure the timely transfer of official documents
- Process and document all shipments so as not to delay the loading operations of the facility
- Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties
- Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel
- Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized
- Keep an official record of shipping routes and scale tapes for 2 years after a loading
- Accurately reflect the loading data in the certificates and other documents that are issued
Performance Results:
- From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff officially weighed 29,555,831 tonnes of grain for export from Canada.
- Service Standards were met 100% of the time.
| 2009-10 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 7,109 | 8,804 | 7,348 | 2010-11 | 7,109 | 7,670 |
| 2011-12 | 7,109 | 7,785 | |||
| 2012-13 | 7,109 | 7,902 | |||
User Fee: Registration and Cancellation
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
- Reply to client phone calls or e-mails within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions
- Provide 5 minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times
- Monitor the system on weekends to ensure continued operation
Performance Results:
- Service Standards were met 100% of the time.
| 2009-10 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 3,836 | 4,605 | 1,280 | 2010-11 | 3,836 | 1,308 |
| 2011-12 | 3,836 | 1,327 | |||
| 2012-13 | 3,836 | 1,347 | |||
User Fee: Licensing and Producer Car
Fee Type: Regulatory
Fee-setting Authority: Schedule 1 - Canada Grain Regulations
Date Last Modified: 1991
Performance Standards:
- Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers).,
- Advise licensees of their licensing requirements 2 months prior to their licence renewal date.,
- Notify a licencee the day a licence is issued and ensure that the licence is mailed to the licensee within 5 working days from the effective date of the licence.,
- Ensure that customers are notified about changes in a Canadian Grain Commission licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications.
- Respond to customer inquiries within 24 hours.
Performance Results:
- As of March 30, 2010, the Canadian Grain Commission had 153 licensees. It should be noted that many licensees hold multiple licences (e.g., primary, grain dealer, terminal, transfer).
- Service standards were met 100% of the time.
| 2009-10 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 469 | 509 | 2,202 | 2010-11 | 469 | 2,278 |
| 2011-12 | 469 | 2,313 | |||
| 2012-13 | 469 | 2,347 | |||
| 2009-10 | Planning Years | |||||
|---|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
| Sub-Total (R) | 33,424 | 41,728 | 41,530 | 2010-11 | 33,424 | 43,231 |
| 2011-12 | 33,424 | 43,879 | ||||
| 2012-13 | 33,424 | 44,537 | ||||
| Total | 33,424 | 41,728 | 41,530 | 2010-11 | 33,424 | 43,231 |
| 2011-12 | 33,424 | 43,879 | ||||
| 2012-13 | 33,424 | 44,537 | ||||
Note: The amounts reported under Full Costs do not reflect all actual full costs of the Canadian Grain Commission. As per the Performance Summary, Actual Spending is $80.3 million which is funded not only through User Fees, but annual and ad-hoc appropriation, as well as other optional revenues. Full Costs reported above reflect only the costs associated with the revenue generation of the above activities.
External Fees
| External Fee | Service Standard1 | Performance Results | Stakeholder Consultation |
|---|---|---|---|
| Inward Inspection |
|
From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff inspected 294,985 inward grain cars. The grading of inward grain cars was 98.8% accurate. Service standards were met 100% of the time. |
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance. |
| Outward Inspection |
|
From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff issued 7,911 certificates of quality representing 29,555,831 tonnes of Canadian export grain. Service Standards were met 100% of the time. |
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol). |
| Inward Weighing |
|
From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff officially weighed 312,927 inward grain cars. Service Standards were met 100% of the time. |
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Grain Receival Service). |
| Outward Weighing |
|
From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff officially weighed 29,555,831 tonnes of grain for export from Canada. Service Standards were met 100% of the time. |
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol). |
| Registration and Cancellation |
|
Service Standards were met 100% of the time. |
Informal feedback from stakeholders on a daily basis. |
| Licensing |
|
As of March 30, 2010, the Canadian Grain Commission had 153 licensees. It should be noted that many licensees hold multiple licences (e.g., primary, grain dealer, terminal, transfer). Service standards were met 100% of the time. |
Daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance. |
1 As established pursuant to the Policy on Service Standards for External Fees:
- Service standards have not received parliamentary review; and
- Service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).
Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance