User Fees Reporting
User Fees
User Fee: Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff
Fee Type: (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Regular orders are processed within 30 days of receipt. For rush service, see Section C.
Performance Results: The processing standard of 30 days has been met at 95.9%. The processing standard for the rush service has been met at 94.75%.
| 2009—2010 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| $392.9 | $271.6 | $2,127.4 | 2010—2011 | $394.3 | $2,180.5 |
| 2011—2012 | $394.3 | $2,235.2 | |||
| 2012—2013 | $394.3 | $2,290.9 | |||
C. Other Information:
The website www.collectionscanada.gc.ca/archivianet/index-e.html contains more information regarding our services, prices and performance standards.
Rush Service
| Copies of textual documents and microforms by LAC staff | Copies of 105-mm microfiches, maps and architectural drawings produced by LAC staff | ||||
|---|---|---|---|---|---|
| Please note that written requests cannot be processed in less than 5 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff; special handling of archival documents. Processing times apply once orders have been received in our services. |
Please note that written requests cannot be processed in less than 7 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff. Processing times apply once orders have been received in our services. |
||||
| Number of copies | Response time | Number of copies | Response time | ||
| In-person request | Written request | In-person request | Written request | ||
| 100 | Maximum of 100 copies per 24 hours | 5 working days | 50 | Maximum of 50 copies per 24 hours | 7 working days |
| 500 to 999 | 5 working days | 7 working days | 250 to 499 | 5 to 10 working days | 7 to 10 working days |
| 1,000 to 1,999 | 10 working days | 500 to 749 | 10 to 15 working days | ||
| 2,000 to 2,999 | 15 working days | 750 to 999 | 15 to 20 working days | ||
| 3,000 to 3,999 | 20 working days | 1,000 to 1,249 | 20 to 25 working days | ||
| 4,000 to 4,999 | 25 working days | 1,250 to 1,500 | 25 to 30 working days | ||
| 5,000 to 6,000 | 30 working days | ||||
User Fee: Copies of documents on microform produced by clients themselves
Fee Type: (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Client Self-Service
Performance Results: Clients serve themselves. They pick up the microforms from the shelf and make their own copies.
| 2009—2010 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| $60.5 | $30.9 | $88.0 | 2010—2011 | $52.7 | $90.2 |
| 2011—2012 | $52.7 | $92.5 | |||
| 2012—2013 | $52.7 | $94.8 | |||
User Fee: Service fee for reproduction of documents produced by private sector suppliers
Fee Type: (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Upon receipt of request: For copied material, approximately 6 weeks; for uncopied material, approximately 10 to 12 weeks
Performance Results: The processing standard of 6 weeks for copied material has been met at 100%.
| 2009—2010 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| $54.2 | $41.4 | $635.5 | 2010—2011 | $56.0 | $669.9 |
| 2011—2012 | $56.0 | $686.6 | |||
| 2012—2013 | $56.0 | $703.8 | |||
User Fee: Postage and handling
Fee Type: (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Not applicable
Performance Results: Not applicable
| 2009—2010 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| $33.8 | $26.0 | $51.5 | 2010—2011 | $36.8 | $52.8 |
| 2011—2012 | $36.8 | $54.0 | |||
| 2012—2013 | $36.8 | $55.5 | |||
User Fee: Fees charged for the processing of access requests filed under the Access to Information Ac
Fee Type: : (O)
Fee-setting Authority: Access to Information Act
Date Last Modified: 2007 (as a result of amendments to the Federal Accountability Act)
Performance Standards: 30 days, or within allowable time extensions
Performance Results: Access to Information Act: 96% of the formal requests were completed on time; Privacy Act: 100% of the formal requests were completed on time.
| 2009—2010 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| $8.6 | $8.2 | $4,903.5 | 2010—2011 | $10.2 | $5,026.1 |
| 2011—2012 | $10.2 | $5,151.7 | |||
| 2012—2013 | $10.2 | $5,280.4 | |||
| 2009—2010 | Planning Years | |||||
|---|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
| Sub-Total (R) | 2010—2011 | |||||
| 2011—2012 | ||||||
| 2012—2013 | ||||||
| Sub-Total (O) | $550.0 | $378.1 | $7,824.0 | 2010—2011 | $550.0 | $8,019.5 |
| 2011—2012 | $550.0 | $8,220.0 | ||||
| 2012—2013 | $550.0 | $8,425.4 | ||||
| Total | $550.0 | $378.1 | $7,824.0 | 2010—2011 | $550.0 | $8,019.5 |
| 2011—2012 | $550.0 | $8,220.0 | ||||
| 2012—2013 | $550.0 | $8,425.4 | ||||
Template C - External Fees
| External Fee | Service Standard | Performance Result | Stakeholder Consultation |
|---|---|---|---|
| Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff | Regular orders are processed within 30 days of receipt. For rush service, see Table 6-A, Section C. | The processing standard of 30 days has been met at 95.9%. The processing standard for the rush service has been met at 94.75%. | During 2009—2010, stakeholder consultations were conducted with clients using the copying services at a distance and in person. 86.5% of clients using at-a-distance service were satisfied. 88.4% of clients using in-person service were satisfied. |
| Copies of documents on microform produced by clients themselves | n/a | Clients serve themselves. They pick up the microforms from the shelf and make their own copies. | |
| Service fee for reproduction of documents produced by private sector suppliers | Upon receipt of request: for copied material, approx. 6 weeks; for uncopied material, approx. 10 to 12 weeks. | The processing standard of 6 weeks for copied material has been met at 100%. The processing standard of 10 to 12 weeks for uncopied material has been met at 100% |
During 2009—2010, stakeholder consultations were conducted with clients using the copying services at a distance and in person. 86.5% of clients using at-a-distance service were satisfied. 88.4% of clients using in-person service were satisfied. |
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