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ARCHIVED - The National Battlefields Commission


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For 2008-2009 User Fees Reporting Purposes: The User Fees Act ($ thousands)

A. User Fee

Fee
Type

Fee-setting
Authority

Date Last Modified

2008-2009

Planning Years

Forecast
Revenue

(000 $)

Actual
Revenue

(000 $)

Full Cost

(000 $)

Performance
Standard

Performance
Results

Fiscal Year

Forecast
Revenue

(000 $)

Estimated
Full Cost

(000 $)

Souvenir
shop **

(O)

Ministerial authority to set fees for provision of products and services

Before March 31, 2004

 

50

 

53

 

37

Client satisfaction rate 60 %

Client satisfaction rate is 64%, but 36% of the people did not answer this question of the survey ***

2009-2010
2010-2011
2011-2012

50
50
50

30
30
30

 

Parking lots

(O)

Contractual authority pursuant to the Act respecting the National Battlefields at Quebec

Before March 31, 2004

 

1,000

 

1,113

 

180*

Client satisfaction rate 60 %

No complied data, so no result for 2008-2009
No complaints in 2008-2009

2009-2010
2010-2011
2011-2012

1,000
1,000
1,000

160
160
160

Educational Activities and visitors reception

(R)

Contractual authority pursuant to the Act respecting the National Battlefields at Quebec

Before March 31, 2004

 

380

 

433

 

441

Client satisfaction rate 60 %

Client satisfaction rate is 93% for activities and exhibits; and 93% for reception ***

2009-2010
2010-2011
2011-2012

380
380
380

350
350
350

Computer Equipment

(O)

Contractual authority pursuant to the Act respecting the National Battlefields at Quebec

Before March 31, 2004

 

1

 

0,2

 

0

Client satisfaction rate 60 %

No valid data
No complaints in 2008-2009

2009-2010
2010-2011
2011-2012

1
1
1

0
0
0

Fees charged for the processing of access requests filed under the Access to Information Act

 

(O)

Access to Information Act

 

1992

 

0

 

0

 

0

Respond to request received under the Act: Response provided within 30 days of receipt of a request

Nine requests were received in fiscal year 2008-2009
Seven requests were completed during reporting period

2009-2010
2010-2011
2011-2012

0
0
0

0
0
0

 

Total:

 

 

 

 

1,431

 

1,599

 

658

 

 

2009-2010
2010-2011
2011-2012

1,431
1,431
1,431

540
540
540

B. Date Last Modified
In 2007, changes in fee structure covered for increase in service costs, inflation, and also to take market into consideration. These changes are within the fee structure that was established prior to March 31, 2004. Published in the Canada Gazette of March 19, 2005 and in local newspapers. For 2008-2009, the difference of $168,000 between planned revenue and actual revenue is due to the increase of park use because of all entertainments and activities related to the 100th and 400th anniversaries.



C. Other Information

*
**
***

Only direct costs were established.
Minimal Service. Very small size and limited place.
In-house survey.



(R) Regulatory Fees
(O) Other Products and Services

 



Policy on Service Standard for External Fees

A. External Fee

Service Standard

Performance Results

Stakeholder
Consultation

Parking lots

100% guaranteed access to the parking lot for users in summer and 80% in winter, except during major events in the eastern part of the Plains

No valid data

Complaints received were addressed upon receipt

 

Educational activities
and visitors reception

Educational activities:
The established schedule, length of facilitation and ratio (students/guide) will be respected
Visitors reception:
Opening hours will be respected
Accessibility of a product, otherwise suggest another product or refund
Reception and services offered in both official languages
Activities offered, rates, period, opening hours – visit Web site at : www.ccbn-nbc.gc.ca
Automated Info-line accessible 24 hours a day for information

Client satisfaction with respect to:
- Quality of reception 97 %
- Activity and exhibit 93 %
- Quality/price ratio 92 %
 - Accessibility 96 %
- Official languages 96 %

In-house clients and stakeholders survey – No negative comments.

Fees charged for the processing of access requests filed under the Access to Information Act

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA.
Notice of extension to be sent within 30 days after receipt of request. The ATIA provides more details: http://lois.justice.gc.ca/fr/A-1/217733.html

Nine requests were received in fiscal year 2008-2009
Seven requests were completed during reporting period

The service standard is established by the ATIA and the Access to Information Regulations.
Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.

B. Other Information