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A. User Fee |
Fee |
Fee-setting |
Date Last Modified |
2008-2009 |
Planning Years |
|||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Forecast |
Actual |
Full Cost |
Performance |
Performance |
Fiscal Year |
Forecast |
Estimated |
|||||||
Souvenir |
(O) |
Ministerial authority to set fees for provision of products and services |
Before March 31, 2004 |
50 |
53 |
37 |
Client satisfaction rate 60 % |
Client satisfaction rate is 64%, but 36% of the people did not answer this question of the survey *** |
2009-2010 2010-2011 2011-2012 |
50 |
30 |
|||
Parking lots |
(O) |
Contractual authority pursuant to the Act respecting the National Battlefields at Quebec |
Before March 31, 2004 |
1,000 |
1,113 |
180* |
Client satisfaction rate 60 % |
No complied data, so no result for 2008-2009 |
2009-2010 2010-2011 2011-2012 |
1,000 |
160 |
|||
Educational Activities and visitors reception |
(R) |
Contractual authority pursuant to the Act respecting the National Battlefields at Quebec |
Before March 31, 2004 |
380 |
433 |
441 |
Client satisfaction rate 60 % |
Client satisfaction rate is 93% for activities and exhibits; and 93% for reception *** |
2009-2010 2010-2011 2011-2012 |
380 |
350 |
|||
Computer Equipment |
(O) |
Contractual authority pursuant to the Act respecting the National Battlefields at Quebec |
Before March 31, 2004 |
1 |
0,2 |
0 |
Client satisfaction rate 60 % |
No valid data |
2009-2010 2010-2011 2011-2012 |
1 |
0 |
|||
Fees charged for the processing of access requests filed under the Access to Information Act |
(O) |
Access to Information Act |
1992 |
0 |
0 |
0 |
Respond to request received under the Act: Response provided within 30 days of receipt of a request |
Nine requests were received in fiscal year 2008-2009 |
2009-2010 2010-2011 2011-2012 |
0 |
0 |
|||
Total: |
|
|
|
1,431 |
1,599 |
658 |
|
|
2009-2010 2010-2011 2011-2012 |
1,431 |
540 |
|||
B. Date Last Modified |
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|
(R) Regulatory Fees
(O) Other Products and Services
A. External Fee |
Service Standard |
Performance Results |
Stakeholder |
---|---|---|---|
Parking lots |
100% guaranteed access to the parking lot for users in summer and 80% in winter, except during major events in the eastern part of the Plains |
No valid data Complaints received were addressed upon receipt |
|
Educational activities |
Educational activities: |
Client satisfaction with respect to: |
In-house clients and stakeholders survey – No negative comments. |
Fees charged for the processing of access requests filed under the Access to Information Act |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. |
Nine requests were received in fiscal year 2008-2009 |
The service standard is established by the ATIA and the Access to Information Regulations. |
B. Other Information |