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A. User Fee | Fee Type 1 | Fee-setting Authority | Date Last Modified B | 2008-09 | Planning Years | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Forecast Revenue 3 |
Actual Revenue 3 |
Full Cost 2 |
Performance Standards 4 |
Performance Result 4 |
Fiscal Year |
Forecast Revenue 3 |
Estimated Full Cost 2 |
||||
Aviation Safety - Regulatory Fees (Note 5) |
R | Aeronautics Act Canadian Aviation Regulations (CARs) and fees in Part I subpart 4 |
July 15, 2000 | 8,540 | 8,211 respendable |
260,707 | http://www.tc.gc.ca/CivilAviation/servicestandards.htm | 1) Service Charter: 2) Aircraft Registration and Leasing Service Levels : 3) Ontario Region: results for Services with Fees: 4) Other performance results under development |
2009-10 | 8,271 |
246,186 |
2010-11 | 8,173 | 246,182 | |||||||||
2011-12 | 8,176 | 246,189 | |||||||||
Marine Safety - Regulatory Fees for inspections, surveys, services,
etc. (Note 6) |
R | Various regulations (http://www.tc.gc.ca/acts-regulations/acts/2001c26/menu.htm) under the Canada Shipping Act, 2001 (http://laws.justice.gc.ca/en/showtdm/cs/C-10.15) such as the Board of Steamship Inspection Scale of Fees; Vessels Registry Fees Tariff; etc.) |
6 June, 1995 May 1, 2002 |
7,389 |
7,708 respendable |
94,285 | http://www.tc.gc.ca/marinesafety/service-standards/menu.htm | Progress was made in 2008/09 to include electronic tracking of service standard performance in operational database. A contract was awarded for the integration and update of operational systems, including new fields and reports to capture service standard information. | 2009-10 | 7,258 |
94,897 |
2010-11 | 7,238 | 95,006 | |||||||||
2011-12 | 7,228 | 94,946 | |||||||||
Marine Safety - Office of Boating Safety - Construction Standard
Compliance Labels (Note 7) |
R | Canada Shipping Act /Small Vessel Regulations / TP 1332 incorporated
by reference TP 1332: |
1995 | 210 | 266 |
355 | http://www.tc.gc.ca/marinesafety/service-standards/fees.htm#OBS_Compliance_Labels | Performance results updated annually.In 2008-09, services were rendered within the standard levels in 96% of cases. | 2009-10 | 110 | 180 |
2010-11 | 0 | 0 | |||||||||
2011-12 | 0 | 0 | |||||||||
Marine Safety - Ship Radio Inspection Program (Note 8) |
R | Canada Shipping Act /Ship Radio Inspection Fees Regulations http://laws.justice.gc.ca/en/C.R.C.-c.1472/ |
1978 |
48 | 113 respendable |
962 Department of Fisheries and Oceans (DFO) full cost share included above:352 |
http://www.ccg-gcc.gc.ca/folios/00026/docs/part-4a-2009-eng.pdf | Partial performance results are available for 2008/09 DPR. Based on partial information reviewed, services were provided within standard in 79.2 % of the cases. | 2009-10 | 48 | 962 |
2010-11 | 48 | 962 | |||||||||
2011-12 | 48 | 962 Department of Fisheries and Oceans (DFO) full cost share included above:352 |
|||||||||
Airports - Air Services Charges Regulations (ASCR) fees:
General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges. (Note 9) |
O | Section 4.4 (2) of the Aeronautics Act and Section 2 of the Ministerial Regulations Authorization Order - Air Services Charges Regulations |
January 1, 2003 | 4,913 |
5,766 respendable |
13,478 | www.tc.gc.ca/programs/airports/standards.htm | www.tc.gc.ca/programs/airports/standards.htm | 2009-10 | 4,858 |
11,255 |
2010-11 | 4,871 | 11,255 | |||||||||
2011-12 | 4,864 | 11,255 | |||||||||
Airports - Annual Registration of Mobile Equipment used at
Airports (Note 9) |
O | Government Property Traffic Act (http://laws.justice.gc.ca/en/showtdm/cs/G-6) and Airport Traffic Regulations - Part III Section 57 to 60 http://laws.justice.gc.ca/en/showtdm/cr/C.R.C.-c.886//?showtoc=&instrumentnumber=C.R.C.-c.886 |
February 24, 2004 |
<1 | 3 respendable |
8 | www.tc.gc.ca/programs/airports/standards.htm | www.tc.gc.ca/programs/airports/standards.htm | 2009-10 | 3 | 9 |
2010-11 | 3 | 9 | |||||||||
2011-12 | 3 | 9 | |||||||||
Airports - Vehicle Parking Charges (Note 9) |
O | Section 4.4(2) of the Aeronautics Act and Section 2 of the Ministerial Regulations Authorization Order, Airport Vehicle Parking Charges Regulations |
November 19, 1998 |
213 | 298 respendable |
1,383 | www.tc.gc.ca/programs/airports/standards.htm | http://www.tc.gc.ca/programs/airports/standards.htm | 2009-10 | 267 | 1,155 |
2010-11 | 267 | 1,155 | |||||||||
2011-12 | 267 | 1,155 | |||||||||
Ports - Public Port Revenues: Wharfage, Berthage, Storage, Harbour Dues, Utilities and Other Services Charges | O | Canada Marine Act |
Jan. 1, 2004 |
8,165 | 8,262 respendable |
36,085 | http://www.tc.gc.ca/programs/ports/standards.htm | http://www.tc.gc.ca/programs/ports/standards.htm | 2009-10 | 8,221 |
27,145 |
2010-11 | 7,957 | 26,751 | |||||||||
2011-12 | 7,868 | 26,992 | |||||||||
Access to Information Requests - Fees (Note 10) |
O | Access to Information Act and Regulations : http://laws.justice.gc.ca/en/A-1/index.html |
1992 |
6 | 5 non respendable (CRF) |
2,358 | Service Standards are included in the Access to information Act, Section
7: http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_4-gb:s_6//en - anchorbo-ga:s_4-gb:s_6 |
Statutory deadlines have been met for 80% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days | 2009-10 | 6 | 2,358 |
2010-11 | 6 | 2,358 | |||||||||
2011-12 | 6 | 2,358 | |||||||||
Sub-Total Regulatory Services (R) | 16,187 |
16,298 | 356,309 | 2009-10 | 15,687 |
342,225 |
|||||
2010-11 | 15,459 | 342,150 | |||||||||
2011-12 | 15,452 | 342,097 | |||||||||
Sub-Total Other Goods and Services (O) | 13,297 |
14,334 | 53,312 | 2009-10 | 13.355 |
41,922 | |||||
2010-11 | 13,104 | 41,538 | |||||||||
2011-12 | 13,008 | 41,769 | |||||||||
Total | 29,484 |
30,632 | 409,621 | 2009-10 | 29,042 | 384,147 | |||||
2010-11 | 28,563 | 383,688 | |||||||||
2011-12 | 28,460 | 383,866 | |||||||||
Subsequent amendments to regulations and/or fee reductions did not trigger the User Fee Act. |
|||||||||||
C. Other Information 11 In addition to complaint mechanism included in various Acts and Regulations (eg ATIP http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_30/20090701/en#anchorbo-ga:s_30), several complaint mechanisms have been developed and implemented for service standards related to user fees at public ports and public port facilities http://www.tc.gc.ca/Programs/Ports/standards.htm, at Transport Canada operated airports http://www.tc.gc.ca/programs/airports/standards.htm, for the Canadian Aviation Regulations (Civil Aviation Issues Reporting System - CAIRS http://www.tc.gc.ca/CivilAviation/ManagementServices/QA/cairs.htm). A complaint mechanism policy "Handling of Complaints Related to Marine Safety User Fees and Applicable Service Standards" is now available on the web at: http://www.tc.gc.ca/marinesafety/service-standards/handling-complaints.htm. |
Due to rounding, columns may not add to totals shown.
The Internet links in this report may change following publication, since the various websites are updated regularly.
Notes:
The department collects two types of fees: Regulatory Service (R) and Other Goods and Services (O).
Full Costs (Actual and Estimates) are reported on an accrual basis. Represent the full cost of providing service, good, facility or privilege. Full cost is not necessarily the cost attributed to fee-paying clients and a lower cost recovery level may be required based on the economic impact on stakeholders, stakeholders paying capability, the degree to which a price may affect the achievement of public policy objectives, etc.
Consistent with instructions for the Departmental Performance Report (DPR), Full Costs are calculated according to costing principles identified in the Treasury Board Secretariat's Guide to the Costing, revised in May 2008.
Full Costs are defined as: "The sum of all costs, direct and indirect, incurred by the government in the supply of a good, service, property, or right or privilege, including: services provided without charge by other departments (e.g., accommodation, legal services); costs financed by separate authorities (e.g., some employee benefits); annualized capital costs; and financing costs for revolving funds as relevant to departments. However, since the primary focus of this guide is full costing for cost recovery, transfer payments have not been included."
The Forecast Revenues identified for the 2009-10, 2010-11 and 2011-12 fiscal years were those reported in the Report on Plans and Priorities for 2009-10, unless specifically noted and, are reported on a cash basis as for Actuals.
According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:
Performance standard, if provided, may not have received Parliamentary review; and
Performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address)
Performance result, if provided, is not legally subject to the User Fee Act section 5.1 regarding fee reductions for failed performance.
Aviation Safety - Documentation on Services Standards is currently in consultation with the National Working Group and will be published in the Fall 2009. The documentation includes:
Directive on Civil Aviation Service Standards Framework;
Staff Instruction on Civil Aviation Service Standards Improvement Process;
Service Standards Activities List for services with charges and no charges. This document includes a description of services and related service standards. This information will be a focal point for external stakeholders doing business with any Transport Canada Civil Aviation Offices
Efforts are currently under way to monitor the performance within Atlantic Region, based on Ontario Region project pilot for tracking service standards.
The Full Cost base reported in the table above represents the Total Direct and Indirect Beneficiary Costs. Per the last review completed, only 27% of the Full Cost base was considered as direct beneficiary costs i.e. attributable to paying stakeholders. Consistent with public consultations conducted in the past, costs (or a portion of) of services such as monitoring compliance, enforcement of safety operational standards, the establishment of legislation, regulations and standards, etc., were considered benefiting the general taxpayer. Only the costs associated with the issuance of Transport Canada safety documents (certificate, license, permit, etc.) were considered a private benefit attributable to the document recipient.
Marine Safety - Regulatory Fees for inspections, surveys, services, etc. - Per the last regional survey carried out, 34% of the Full Cost base was considered non attributable to paying stakeholders. Consistent with public consultations conducted in the past, costs (or a portion of) of services such as enforcement of safety standards, pollution prevention, etc. were also considered benefiting the general taxpayer.
Marine Safety - Construction Standard Compliance Labels - Following consultations held as part of the Canada Shipping Act, 2001 regulatory reform process, Marine Safety has concluded that the Single Vessel Label Program should be discontinued.
The single vessel label program deals with one-of-a-kind vessels, most often home-built. In order to minimize any inconvenience to pleasure craft owners, the single vessel label program was discontinued in 2008-09 in advance of the upcoming update (2009) to the Small Vessel Regulations. The Regulations were published in Gazette I on April 25, 2009. Publication in Gazette II is expected in the fall with immediate coming into force. From the coming into force of the new Regulations, no fee will be charged for labels during a transition period of one year, therefore reported revenue and cost only cover the period from April 2009 to the fall of 2009. One year after the coming into force of the new Regulations TC will no longer issue compliance labels but will instead monitor and audit manufacturers and importers for compliance with the regulations, compliance labels will be issued by the manufacturers within the self-certification process. See http://www.tc.gc.ca/marinesafety/debs/obs/news/discontinuation/menu.htm
Cost and Revenue Forecasts are nil for 2010/11 and beyond based on the expected repealed date (Fall 2009) for these fees.
Marine Safety - Ship Radio Inspection Program - Revenues from user fees represent the full cost recovery of overtime and travel costs. Full Costs include also the costs for the program manager, a share of internal services costs and amortization costs of ship radio inspection equipment.
Airports User Fees - Exclude revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, full costs reported above for ASCR do not reflect annualized capital costs ($2.8M 2008/09) in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for these large up-front infrastructure costs i.e. start-up costs.
Access to Information Requests - Fees: The Access to Information Act has provisions to waive fees. Cost information based on the Statistical Reports on the Access to Information Act. User Fee financial information includes adjustments to a full cost base in accordance with the TBS Guide to Costing (note 2).
Main achievement in improving service - The Treasury Board Secretariat Policy on Service Standards for External Fees does not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders and the reporting of performance.
Transport Canada in its commitment to provide quality services and client satisfaction, has also implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which User fees are charged. This initiative ensures that stakeholders' concerns & complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate. Internet web site links to various Groups' dispute mechanisms are identified under "Other Information" in the two Tables for User Fee Reporting (Table 2-A) and External Fee Reporting (Table 2-B)
A. External Fee | Service Standard 1 | Performance Results 1 | Stakeholder Consultation |
---|---|---|---|
Aviation Safety - Regulatory Fees |
http://www.tc.gc.ca/CivilAviation/servicestandards.htm | 1) Service Charter: 2) Aircraft Registration and Leasing Service Levels: 3) Ontario Region: results for Services with Fees: 4) Other performance results under development |
Consultations with stakeholders were last undertaken in 1997 for all fees and in 2000 and 2004 for specific fees. Fees published in Canada Gazette, in Dec. 1997, June 2000, and Sept. 2004 respectively. The June 2000 and September 2004 Amendments did not trigger the User Fee Act. The Canadian Aviation Regulation Advisory Committee (CARAC) was consulted in December 2006 to seek agreement on the consultation methodology in the future, which was agreed to. Stakeholders' feedback now sought through the Civil Aviation Issues Reporting System (CAIRS). In 2008, during the CARAC Plenary Meeting, a progress report was made on the development of the New Service Charter and the intent of TCCA to reaffirm their commitment on service delivery. |
Marine Safety - Regulatory Fees for inspections, surveys, services, etc. | http://www.tc.gc.ca/marinesafety/service-standards/menu.htm | Progress was made in 2008/09 to include electronic tracking of service standard performance in operational database. A contract was awarded for the integration and update of operational systems, including new fields and reports to capture service standard information. | Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via Transport Canada (TC) Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings. |
Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels |
http://www.tc.gc.ca/marinesafety/service-standards/fees.htm#OBS_Compliance_Labels | Performance results updated annually.In 2008-09, services were rendered within the standard levels in 96% of cases. | Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings. |
Marine Safety - Ship Radio Inspection program | http://www.ccg-gcc.gc.ca/folios/00026/docs/part-4a-2009-eng.pdf | Partial performance results are available for 2008/09 DPR. Based on partial information reviewed, services were provided within standard in 79.2 % of the cases. | Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings. |
Airports - Air Services Charges Regulations (ASCR) fees: General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges. | www.tc.gc.ca/programs/airports/standards.htm | www.tc.gc.ca/programs/airports/standards.htm | Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009/10 stakeholders will continue to be managed through the existing channels at various sites and TC website. |
Airports - Annual Registration of Mobile Equipment used at Airports | www.tc.gc.ca/programs/airports/standards.htm | www.tc.gc.ca/programs/airports/standards.htm | Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009/10 stakeholders will continue to be managed through the existing channels at various sites and TC website. |
Airports - Vehicle Parking Charges | www.tc.gc.ca/programs/airports/standards.htm | www.tc.gc.ca/programs/airports/standards.htm | Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009/10 stakeholders will continue to be managed through the existing channels at various sites and TC website. |
Ports - Public Port Revenues: Wharfage, Berthage, Storage, Harbour Dues, Utilities and Other Services Charges | http://www.tc.gc.ca/programs/ports/standards.htm | http://www.tc.gc.ca/programs/ports/standards.htm | Last official consultations were completed by letters to the industry in January 2006. Ongoing feedback is possible through TC website. Stakeholder relationships are important and valued. There are no outstanding issues for stakeholders |
Access to Information Requests - Fees | Service standards are in the Access to information Act, Section 7 http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_4-gb:s_6//en - anchorbo-ga:s_4-gb:s_6 |
Statutory deadlines have been met for 80% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days. | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992. |
B. Other Information 4: In addition to complaint mechanism included in various Acts and Regulations (eg ATIP http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_30/20090701/en#anchorbo-ga:s_30), several complaint mechanisms have been developed and implemented for service standards related to user fees at public ports and public port facilities http://www.tc.gc.ca/Programs/Ports/standards.htm, at TC operated airports www.tc.gc.ca/programs/airports/standards.htm, for the Canadian Aviation Regulations (Civil Aviation Issues Reporting System - CAIRS) http://www.tc.gc.ca/CivilAviation/ManagementServices/QA/cairs.htm). A complaint mechanism policy "Handling of Complaints Related to Marine Safety User Fees and Applicable Service Standards" is now available on the web at: http://www.tc.gc.ca/marinesafety/service-standards/handling-complaints.htm. |
The Internet links in this report may change following publication, since the various websites are updated regularly.
Notes:
As established pursuant to the Policy on Service Standards for External Fees:
service standards may not have received parliamentary review; and
service standards may not respect all performance standard establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).
Performance results are not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.
Aviation Safety - Regulatory Fees: Documentation on Services Standards is currently in consultation with the National Working Group and will be published in the Fall 2009. The documentation includes:
Directive on Civil Aviation Service Standards Framework;
Staff Instruction on Civil Aviation Service Standards Improvement Process;
Service Standards Activities List for services with charges and no charges. This document includes a description of services and related service standards. This information will be a focal point for external stakeholders doing business with any Transport Canada Civil Aviation Offices.
Efforts are currently under way to monitor the performance within Atlantic Region, based on Ontario Region project pilot for tracking service standards.
Marine Safety - Construction Standard Compliance Labels - Following consultations held as part of the Canada Shipping Act, 2001 regulatory reform process, Marine Safety has concluded that the Single Vessel Label Program should be discontinued.
The single vessel label program deals with one-of-a-kind vessels, most often home-built. In order to minimize any inconvenience to pleasure craft owners, the single vessel label program will be discontinued in advance of the upcoming update (2009) to the Small Vessel Regulations. The Regulations were published in Gazette I on April 25. Publication in Gazette II is expected in the fall with immediate coming into force. From the coming into force of the new Regulations, no fee will be charged for labels during a transition period of one year, therefore reported revenue and cost only cover the period from April 2009 to the fall of 2009. One year after the coming into force of the new Regulations TC will no longer issue compliance labels but will instead monitor and audit manufacturers and importers for compliance with the regulations, compliance labels will be issued by the manufacturers within the self-certification process.
See http://www.tc.gc.ca/marinesafety/debs/obs/news/discontinuation/menu.htm for more information.
Main achievement in improving service - The Treasury Board Secretariat Policy on Service Standards for External Fees does not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders and the reporting of performance.
Transport Canada in its commitment to provide quality services and client satisfaction, has also implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which user fees are charged. This initiative ensures that stakeholders' concerns and complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate. Internet web site links to various Groups dispute mechanisms are identified under "Other Information" in the two Tables for User fee (Table 2-A) and External Fee reporting (Table 2-B).