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Table 5A : User Fees Act


HRSDC User Fees
A. User Fee									Planning Years
				2007-2008					2008-2009		2009-2010		2010-2011
	Fee Type (R) or (O)¹	Fee Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Forecast Revenue ($000)	Estimated Full Cost ($000)	Forecast Revenue ($000)	Estimated Full Cost ($000)	Forecast Revenue ($000)	Estimated Full Cost ($000)
Federal Workers' Compensation Administrative Fees	(O)	Government Employees Compensation Act	September 1990	2,300	2,200	3,300	90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours	78%^a	2,300	3,400	2,400	3,500	2,500	3,600
Other Initiative - Labour Fire Protection Engineering Services Fees ^b	(O)	Financial Administration Act	June 1993	40	94	4,500	90% of plan review completed within 21 calendar days or 15 working days	96%	65	4,600	45	4,700	45	4,800
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	(O)	Access to Information Act	1992	6	6	1,016	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request^c The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html	95%	4	1,216	4	1,216	4	1,216
Searches of the CPP and OAS data banks	(R)	Department of Social Development Act, Section 19	1998	232	184	184	Searches completed within 10 working days from receipt of request^d	95%	200	200	220	220	240	240
Social Insurance Number Replacement Card Fee	(R)	Financial Administration Act	1988	1,937	1,940	4,682	A card will be replaced within 10 working days after the receipt of the request^e	97%	1,940	4,682	1,940	4,682	1,940	4,682
Total User Fees				4,515	4,424	13,682			4,509	14,098	4,609	14,318	4,729	14,538
B. Date Last Modified:
C. Other Information: ^aThe gap between the performance standard and the performance results is due largely to workload increases especially pertaining to third party claims under the Government Employees Compensation Act ^bThe Full Costs represent the total expenditures for Fire Protection Services program of which only a small portion is recoverable through user fees for the fire protection engineering service delivery to Crown Corporations. ^cEven though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request. ^dDepending on the volume of commercial search requests, the searches will be completed no later than 10 working days after receipt of the request. ^ePerformance standard introduced in 2004-2005 is considered as standard measure.
¹Regulatory (R) or Other Products and Services (O).

TABLE 5B: Policy on Service Standards for External Fees


A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Federal Workers' Compensation Administrative Fees	90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours	78% of claims were processed to the appropriate provincial workers' compensation authority within 24 hours	Stakeholder consultations on Federal Workers Compensation administration are planned for 2008-2009. Meetings are currently underway with Workers Compensation Boards to be followed by meetings with employers and unions covered by the Government Employees Compensation Act.
B. Other Information: The gap between the service standard and the performance result is due largely to workload increases especially pertaining to third party claims under the Government Employees Compensation Act.


A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Other Initiative - Labour Fire Protection Engineering Services Fees	90% of plan review completed within 21 calendar days or 15 working days	96% of plan review completed within 21 calendar days or 15 working days	The stakeholders (Crown corporations, Treasury Board Secretariat and Labour Canada department officials) were consulted in 1992-1993 and the fees were set and approved by Treasury Board in 1993. There are plans to update fees within the next two fiscal years and stakeholders will be consulted prior to any revisions.
B. Other Information:


A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html.	95%	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
B. Other Information:


A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Searches of the Canada Pension Plan and Old Age Security data banks	Searches completed within 10 working days from receipt of request.	10-day standard met at 95%	A departmental study done in 2005 confirmed the maximum fee of $10 that is charged does not exceed the cost per search. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Additionally, a fee is negotiated if the numbers of requests are more than 1000 at a given time by one company. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.
B. Other Information:


A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Social Insurance Number Replacement Card Fee	A card will be replaced within 10 working days after the receipt of the request	10-day standard met at 97%	The fee for a replacement SIN card is prescribed in the Social Insurance Number Replacement Card Fees Order, 1988, made pursuant to the Financial Administration Act. A departmental review, completed in September 2007, confirmed the nominal fee of $10 that is charged does not exceed the cost of issuing a replacement card. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.
B. Other Information: