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Table 5 – A: 2007-2008 User Fee Reporting - User Fees Act

2007-2008 User Fee Reporting - *User Fees Act*
				2007-2008 ($ thousands)
User Fee	Fee Type	Fee Setting Authority	Date Last Modified	Forecast Revenue	Actual Revenue	Full Cost	Performance Standard¹	Performance Results¹
Inward Inspection	R	Schedule 1 - Canada Grain Regulations (CGR)	1991	5 870	8 216	11 594	See Annex 1	See Annex 1
Outward Inspection	R	Schedule 1- CGR	1991	13 328	15 218	13 453	See Annex 1	See Annex 1
Inward Weighing	R	Schedule 1- CGR	1999	1 653	1 848	3 863	See Annex 1	See Annex 1
Outward Weighing	R	Schedule 1- CGR	1991	6 662	8 037	6 917	See Annex 1	See Annex 1
Registration and Cancellation	R	Schedule 1- CGR	1991	3 547	4 061	1 149	See Annex 1	See Annex 1
Licensing and Producer Cars	R	Schedule 1- CGR	1991	459	438	1 659	See Annex 1	See Annex 1
Total				31 519	37 818	38 635

¹ According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

the performance standard may not have received parliamentary review;
the performance standard may not respect all establishment requirements under the User Fees Act (UFA) (e.g. international comparison, independent complaint address), and
the performance result is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 5 – A Continued : 2007-2008 User Fee Reporting - User Fees Act

2007-2008 User Fee Reporting - *User Fees Act*
		Planning Years ($ thousands)
		2008-2009		2009-2010		2010-2011
User Fee	Fee Type	Forecast Revenue	Estimated Full Costs	Forecast Revenue	Estimated Full Costs	Forecast Revenue	Estimated Full Costs
Inward Inspection	R	5 870	11 884	5 870	12 180	5 870	12 485
Outward Inspection	R	13 328	13 788	13 328	14 133	13 328	14 486
Inward Weighing	R	1 653	3 959	1 653	4 058	1 653	4 159
Outward Weighing	R	6 662	7 090	6 662	7 267	6 662	7 449
Registration and Cancellation	R	3 547	1 178	3 547	1 207	3 547	1 237
Licensing and Producer Cars	R	459	1 701	459	1 743	459	1 787
Total		31 519	39 600	31 519	40 588	31 519	41 603

Most CGC revenue is generated from fees charged for mandated inspection and weighing of grain exported through licensed terminal or transfer elevators.

Annex 1: Performance Standards and Results

Performance Standards and Results
User Fee	Performance Standard	Performance Results 2007-2008
Inward Inspection	Provide all services in a courteous, professional manner Prepare and distribute documentation to interested parties within 24 hours of unload Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable Address special requests to meet customer needs	From April 1, 2007 to March 31, 2008, CGC staff inspected 265,056 inward grain cars. The grading of inward grain cars was 99.03% accurate. Service standards were met 100% of the time.
Outward Inspection	While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order Analyze representative increments for a cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem Notify the designated facility representative immediately after the discovery of quality anomalies to minimize the cost of corrections Keep an official record of the loading and retain samples for six months so that the CGC and its customers can review the details of the shipment should the need arise Accurately reflect the loading data in the certificate, letters of analysis or other documents that are issued and offer as much flexibility in the format of these documents as our Act and Regulations allow Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit	From April 1, 2007 to March 31, 2008, CGC staff issued 5,267 certificates of quality representing 26,712,829 tonnes of Canadian export grain. Service Standards were met 100% of the time.
Inward Weighing	Endeavour to provide receipt data within 24 hours of unload Provide all services in a courteous, professional manner Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certification and documentation issued Monitor weights and grain flow routes while grain is being conveyed from the truck or railcar Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs Address special requests to meet clients needs	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 282,385 inward grain cars. Service Standards were met 100% of the time.
Outward Weighing	Endeavour to provide shipment data before the close of the next business day Ensure the timely transfer of official documents Process and document all shipments so as not to delay the loading operations of the facility Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized Keep an official record of shipping routes and scale tapes for 2 years after a loading Accurately reflect the loading data in the certificates and other documents that are issued	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 27,059,734 tonnes of grain for export from Canada. Service Standards were met 100% of the time.
Registration and Cancellation	Reply to client phone calls or e-mails within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions Provide 5 minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times Monitor the system on weekends to ensure continued operation	Service Standards were met 100% of the time.
Licensing	Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers). Advise licensees of their licensing requirements 2 months prior to their licence renewal date. Notify a licencee the day a licence is issued and ensure that the licence is mailed to the licensee within 5 working days from the effective date of the licence. Ensure that customers are notified about changes in a CGC licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications. Respond to customer inquiries within 24 hours.	As of March 31, 2008, the CGC had 163 licensees as required by the CGA and CGR. It should be noted that some licensees hold multiple licences (e.g., primary, process, grain dealer, transfer). Service standards were met 100% of the time.

Table 5 – B: User Fee Reporting - Policy on Service Standards for External Fees

User Fee Reporting - *Policy on Service Standards for External Fees*
External Fee	Service Standard¹	Performance Results² 2007-2008	Stakeholder Consultation
Inward Inspection	Provide all services in a courteous, professional manner Prepare and distribute documentation to interested parties within 24 hours of unload Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable Address special requests to meet customer needs	From April 1, 2007 to March 31, 2008, CGC staff inspected 265,056 inward grain cars. The grading of inward grain cars was 99.03 % accurate. Service standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.
Outward Inspection	While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order Analyze representative increments for the cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem Notify the designated facility representative immediately after the discovery of quality anomalies so that the cost of corrections is minimized Keep an official record of the loading and retain samples for six months so that the CGC and its customers can review the details of the shipment should the need arise Accurately reflect the loading data in the certificate, letters of analysis or other documents that we issue and offer as much flexibility in the format of these documents as our Act and Regulations allow Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit	From April 1, 2007 to March 31, 2007, CGC staff issued 5,267 certificates of quality representing 26,712,829 tonnes of Canadian export grain. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Inward Weighing	Endeavor to provide receipt data within 24 hours of unload Provide all services in a courteous, professional manner Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certificates and other documents that we issue Monitor the weights and grain flow routes while grain is being conveyed from the truck or railcar Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs Provide our staff with the tools and knowledge to consistently apply the protocols for official weighing as our principal training objective Address special requests to meet clients needs	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 282,385 inward grain cars. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Grain Receival Service).
Outward Weighing	Endeavour to provide shipment data before the close of the next business day Ensure the timely transfer of official documents Process and document all shipments so as not to delay the loading operations of the facility Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized Keep an official record of shipping routes and scale tapes for 2 years after a loading Accurately reflect the loading data in the certificates and other documents that we issue	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 27,059,734 tonnes of grain for export from Canada. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Registration and Cancellation	Reply to phone calls or e-mails from clients within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions Provide 5-minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times Monitor the system on weekends to ensure continued operation	Service Standards were met 100% of the time.	Informal feedback from stakeholders on a daily basis.
Licensing	Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers). Advise licensees of their licensing requirements 2 months prior to their licence renewal date. Notify the licensee the day a licence is issued and ensure the licence is mailed to the licensee within 5 working days from the effective date of the licence. Ensure that customers are notified about changes in CGC licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications. Respond to customer inquiries within 24 hours.	As of March 31, 2008, the CGC had 163 licensees. It should be noted that some licensees hold multiple licences (e.g., primary, process, grain dealer, transfer). Service standards were met 100% of the time.	Daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.

¹ As established pursuant to the Policy on Service Standards for External Fees:

service standards may not have received parliamentary review; and
service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

² Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.