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Table 10: Client-Centred Service

Comparison to the Treasury Board of Canada Secretariat Special Travel Authorities
Number of CGC Services 96 Services
Service Standards by Type All CGC services have service standards set for timeliness, access, and accuracy
Performance against Service Standards All CGC services have measured performance against service standards within the previous three years
Client Satisfaction Scores All CGC services have measured client satisfaction
Common Measurement Tools Used All CGC services used the Common Measurements Tool
Responding to Results Continuous improvement is an embedded practice within an ISO-based Quality Management System