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Table 10: Client-Centred Service
| Number of CGC Services | 96 Services |
| Service Standards by Type | All CGC services have service standards set for timeliness, access, and accuracy |
| Performance against Service Standards | All CGC services have measured performance against service standards within the previous three years |
| Client Satisfaction Scores | All CGC services have measured client satisfaction |
| Common Measurement Tools Used | All CGC services used the Common Measurements Tool |
| Responding to Results | Continuous improvement is an embedded practice within an ISO-based Quality Management System |