ARCHIVED - Canadian Grain Commission

• Provide all services in a courteous, professional manner
• Prepare and distribute documentation to interested parties within 24 hours of unload
• Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment
• Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable
• Address special requests to meet customer needs

From April 1, 2006 to March 31, 2007, CGC staff inspected 265,816 inward grain cars.

The grading of inward grain cars was 97.5% accurate.

Service standards were met 100% of the time.

• While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order
• Analyze representative increments for the cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem
• Notify the designated facility representative immediately after the discovery of quality anomalies so that the cost of corrections is minimized
• Keep an official record of the loading and retain samples for six months so that the CGC and its customers can review the details of the shipment should the need arise
• Accurately reflect the loading data in the certificate, letters of analysis or other documents that we issue and offer as much flexibility in the format of these documents as our Act and Regulations allow
• Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit

From April 1, 2006 to March 31, 2007, CGC staff issued 728 certificates of quality representing 25,775,223 tonnes of Canadian export grain.

Service Standards were met 100% of the time.

Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).

• Endeavor to provide receipt data within 24 hours of unload
• Provide all services in a courteous, professional manner
• Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certificates and other documents that we issue
• Monitor the weights and grain flow routes while grain is being conveyed from the truck or railcar
• Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs
• Provide our staff with the tools and knowledge to consistently apply the protocols for official weighing as our principal training objective
• Address special requests to meet clients needs

From April 1, 2006 to March 31, 2007, CGC staff officially weighed 285,240 inward grain cars.

Service Standards were met 100% of the time.

Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Grain Receival Service).

• Endeavour to provide shipment data before the close of the next business day
• Ensure the timely transfer of official documents
• Process and document all shipments so as not to delay the loading operations of the facility
• Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties
• Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel
• Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized
• Keep an official record of shipping routes and scale tapes for 2 years after a loading
• Accurately reflect the loading data in the certificates and other documents that we issue

From April 1, 2006 to March 31, 2007, CGC staff officially weighed 25,840,909 tonnes of grain for export from Canada.

Service Standards were met 100% of the time.

Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).

• Reply to phone calls or e-mails from clients within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions

• Provide 5-minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times

• Monitor the system on weekends to ensure continued operation

Service Standards were met 100% of the time.

Informal feedback from stakeholders on a daily basis.

• Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers).
• Advise licensees of their licensing requirements 2 months prior to their licence renewal date.
• Notify the licensee the day a licence is issued and ensure the licence is mailed to the licensee within 5 working days from the effective date of the licence.
• Ensure that customers are notified about changes in CGC licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications.
• Respond to customer inquiries within 24 hours.

From April 1, 2006 to March 31, 2007, the CGC had 142 licensees. It should be noted that some licensees hold multiple licences (e.g., primary, grain dealer, transfer).

Service standards were met 100% of the time.

Daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.