Building Community Capacity - Competency Profile for Federal Public Service Evaluation Professionals
The Competency Profile
Intellectual Compentencies
Cognitive Capacity
Evaluation professionals plan, design and implement sound evaluation methodologies to assess and inform organizational programs, polices, and initiatives. They quickly comprehend the objectives of new programs, policies, and initiatives to which they are exposed and the context in which they operate. They are adept at systematically collecting and assimilating substantial quantities and types of information. Evaluation professionals use their strong cognitive skills in critically evaluating and interpreting research findings and in identifying gaps in, and limitations of, the evidence. They formulate plausible hypotheses, consider alternatives, and draw appropriate conclusions from research findings.
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Creativity
Evaluation professionals work in applied settings that at times present unique challenges to the sound implementation of investigative methodologies. They view programs and policies from diverse perspectives and when necessary propose innovative ways of assessing outcomes. Evaluation professionals explore and develop new ways of helping to enhance program and policy effectiveness and meeting client needs, despite working under tight deadlines or shortages in resources. They remain current in their areas of expertise and seek out novel opportunities for learning and professional development.
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Please refer to "Importance of competencies by level". | ||
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Future Building Competencies
Visioning
Evaluation professionals understand the vision of their organization and the broader evaluation community, using them to orient and guide their own work. They are committed role models in communicating the need for continuous efforts aimed at improving program and policy effectiveness. They effectively engage and help clients, managers, and stakeholders design, evaluate and align programs and policies with organizational and government-wide priorities. They align their work with organizational priorities and are guided by the vision, creating opportunities to further integrate results-based management into their organizational culture.
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Management Compentencies
Action Management
Evaluation professionals provide timely findings to management and stakeholders for use in planning and management decision-making. They work efficiently in both independent and group settings, often juggling multiple tasks or projects simultaneously. They manage their own time and individual work activities, securing all the resources at their disposal to accomplish multiple objectives in an effective, efficient manner. They set challenging goals and track the progress of their undertakings to ensure that they have the necessary resources to achieve desired results in a timely manner. When their responsibilities include managing teams, they delegate appropriately, guiding and mentoring less experienced colleagues.
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Organizational Awareness
Evaluation professionals have a solid understanding of their organization and the role played by evaluation. They understand the challenges faced by managers in designing and monitoring the outcomes of programs, policies and initiatives and know who the key players are for any given project. They comprehend the complexities of internal and external organizational relationships, procedures, and relationships with key stakeholders. Evaluation professionals actively keep abreast of new organizational developments and upcoming initiatives related to evaluation work.
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Teamwork
Evaluation professionals are team oriented, working alongside clients, managers and stakeholders in facilitating increased effectiveness. They contribute fully to team and client initiatives. They develop and maintain respectful, collaborative, and positive relations with team members, clients and managers. Evaluation professionals seek input, share their own expertise, and consult openly, capitalizing on the diversity of experience, knowledge, expertise and backgrounds of others. They are at ease collaborating with individuals holding different professional viewpoints and work towards achieving consensus when differences arise.
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Partnering
Evaluation professionals work within a complex environment which may include partnerships with other federal departments and agencies, levels of government, and non-governmental organizations. In this context, evaluators build and maintain formal and informal networks outside their own organizations to better achieve organizational objectives. They work collaboratively with partners to reconcile objectives and to achieve win-win solutions for the good of the Canadian public. They are adept at sharing resources and responsibilities, reducing inefficiency, and redundancies.
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Relationship Competencies
Interpersonal Relations
Evaluation professionals interact with individuals from diverse backgrounds, occupational groups, specialty areas, and programs. They understand the unique contributions offered by others and the importance of developing and maintaining positive working relationships. They approach each interpersonal situation with sensitivity and diplomacy, possessing a genuine respect and concern for others and their situations. Evaluation professionals are skilled at recognizing and defusing potential conflict, using open and honest interactions. They use their facilitative skills in guiding clients, managers, and organizations, working collaboratively and openly.
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Communication
An essential part of an evaluation professional's role is communication. Evaluation professionals are dedicated to communicating clearly, transparently, and concisely, translating technical information into comprehensible forms that suit the needs of the audience. They communicate unpopular findings with tact, diplomacy and transparency, and use sound judgement when communicating sensitive material. They possess the communication skills required to identify and transmit the level of information required to permit timely, accurate decision-making. Evaluation professionals are active listeners and persistently seek a comprehensive understanding of the issue under discussion.
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Personal Competencies
Stamina and Stress Resistance
Evaluation professionals may from time to time find themselves faced with work that has a high potential for stress. In such circumstances, evaluators have the ability to manage stress, remain energized and maintain a positive outlook. They regard difficult situations as challenging, remaining committed to professional principles, organizational objectives and priorities. Evaluation professionals are realistic about their own limits, using and expanding support mechanism as needed. They are proactive in maintaining an appropriate work/life balance and in taking steps to ensure that their energy reserves remain high over the long term.
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Ethics and Values
Evaluation professionals hold themselves to high ethical and professional standards. They are objective, fair, and balanced when evaluating programs, policies and initiatives and strive to ensure that the information they gather is factual and complete. They thoroughly evaluate the potential for conflict of interest, and continually monitor the objectivity of the evaluation process. They consistently meet their commitments and obligations, and maintain an appropriate professional distance and credibility even in difficult, high pressure situations. Evaluation professionals treat others fairly, contributing to a climate of trust, acceptance and respect for others' principles, values and beliefs.
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Personality
Evaluation professionals are energized by challenging goals and enthusiastically accept responsibility for their work activities. They pursue a high standard of excellence in their work and persevere when faced with setbacks or obstacles. They embrace diversity and capitalize on the value of individual differences in meeting project objectives.
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Behavioural Flexibility
Evaluation professionals adjust their behaviour to the demands of a changing work environment in order to remain productive. They adapt to the characteristics of particular situations and function effectively within a broad range of situations, people and groups. They look for and acquire new and more effective behaviours, discarding others when no longer effective. Their flexibility enables them to remain focussed and productive during periods of transition and uncertainty. Evaluation professionals are receptive to new ideas and alternative approaches, and are open to switching focus to meet new challenges.
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Self-confidence
Evaluation professionals are independent and self-reliant. They are confident in their own skills and abilities, but are comfortable seeking the assistance of others when necessary. They convey a realistic confidence in their own abilities, appropriately gauging the likely success of their own actions. Evaluation professionals are able to stand their ground when facing criticism or opposition. They are adept at evaluating and learning from their successes and failures. They are able to interact confidently and with credibility when dealing with a wide range of people, including colleagues, clients, management, and key stakeholders.
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