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Section III: Supplementary information
Financial highlights
The future-oriented financial highlights presented within this Report on Plans and Priorities (RPP) are intended to serve as a general overview of the Canada Revenue Agency's (CRA) financial position and operations. These future-oriented financial highlights are prepared on an accrual basis to strengthen accountability and improve transparency and financial management.
Future-oriented financial statements can be found on the CRA's website.
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Capital assets totalling $435.8M comprise most of the Agency's $633.3M total assets for 2012-2013, with software ($406.0M) being the largest asset class, as the CRA looks to take advantage of the newest technology in delivering its programs and services to Canadians. Net liabilities represent liabilities incurred by the Agency which are expected to be funded by appropriations in future years, as they are paid.
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The chart below outlines the Agency's future-oriented total expenses for 2012-2013. It is projected that total expenses will be $4,482.5M for the coming fiscal year.
Most of these expenses ($3,163.7M) will be directed at enhancing the CRA's capability to achieve its first strategic outcome: Taxpayers meet their obligations and Canada's revenue base is protected. The CRA will focus on Tax Integrity and Strengthening Services. Tax Integrity will be achieved by making it harder to be non-compliant by actively and consistently addressing the promotion of non-compliance and improving communication and information-sharing with federal and international stakeholders to permit rapid response to emerging compliance threats. Strengthening Service will be achieved by making it easier for taxpayers to comply by carrying out the CRA's Service Strategy to expand self-service options, optimize telephone service, and fine-tune the outreach and communication efforts.
$154.9M in expenses will be used to meet the CRA's second strategic outcome: Eligible families and individuals receive timely and correct benefit payments. To maintain a strong performance in benefit programs delivery, the CRA's focus will mostly be on Strengthening Service and Benefits Validation. Strengthening Service will be achieved by improving communications and enhancing electronic service offerings. Benefits validation will be achieved by creating a credible enforcement presence and by educating benefit recipients about their rights and obligations.
$3.8M in expenses will be used to support the CRA's third strategic outcome: Taxpayers and benefit recipients receive an independent and impartial review of their service-related complaints with the Taxpayers' Ombudsman activity.
Finally, $1,160.1M in expenses will be used in support of internal services. Internal services activities are those that apply across the organization and not to a specific program. These include activities such as Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services; and Travel and Other Administrative Services.
The chart below outlines the CRA's future-oriented total non-tax revenues for 2012-2013. It is projected that total non-tax revenues will be $594.1M for the coming fiscal year. The majority, 54%, of these non-tax revenues ($322.5M) are revenues credited to Vote 1 and are expected to come from the administration of the Employment Insurance Act ($180.2M) and the Canada Pension Plan ($142.3M). While 35% ($206.7M) are non-tax revenues available for spending and are expected to come from service fees to other government departments ($108.4M), administration fees for provincial programs ($94.5M), and other miscellaneous respendable fees and changes ($3.8M). The remaining 11% ($64.9M) are non-tax revenues not available for spending and will come from the recovery of employee benefit costs relating to non-tax revenues credited to Vote 1 and revenues available for spending ($63.3M) as well as other miscellaneous non-respendable non-tax revenues ($1.6M).
As of November 15, 2011, the Agency transferred certain information technology activities to Shared Services Canada (SSC) in accordance with Orders in Council (OIC) P.C. 2011-1291 to P.C. 2011-1297, including the stewardship responsibility for the related assets and liabilities. The estimated revenues and expenses of the Agency relating to these information technology activities prior to the effective date of the transfer are $36.1M and $143.8M respectively for fiscal year 2011-2012.
List of supplementary information tables
The following tables are available electronically on the Treasury Board of Canada Secretariat's Web site.
Details on Transfer Payment Programs
Children's Special Allowance payments
Disbursement to provinces under the Softwood Lumber Products Export Charge Act, 2006
Sources of respendable non-tax revenue and non-respendable non-tax revenue
Non-respendable non-tax revenue (Agency activities)
Summary of capital spending by program activity
Upcoming Internal Audits and Evaluations over the next three fiscal years
Greening Government Operations
The following tables are available electronically on the CRA Web site.
Agency planned spending and full-time equivalents
Agency Main Estimates and planned spending and full-time equivalents
Agency Planned spending by program activity and full-time equivalents
Services received without charge
Canada Revenue Agency Future-Oriented Financial Statements
Organizational contact information
Canada Revenue Agency
The Honourable Gail Shea, P.C., M.P. Minister of National Revenue
Linda Lizotte-MacPherson, Commissioner and Chief Executive Officer
Canada Revenue Agency Act, [1999, c. 17]
Year of Incorporation/Commencement
The Canada Revenue Agency (CRA) is responsible for: supporting the administration and enforcement of program legislation; implementing agreements between the Government of Canada and the government of a province, territory, or other public body performing a function of government in Canada; implementing agreements or arrangements between the CRA and departments or other agencies of the Government of Canada; and implementing agreements between the Government of Canada and First Nations governments to administer a tax.
Connaught Building
555 MacKenzie Avenue, 7th floor
Ottawa ON K1A 0L5
Telephone: 613-957-3688
Fax: 613-952-1547
Website
Service standards at the CRA
Our service standards regime is a vital and integral part of our planning, reporting, and performance management processes. Meeting our service standards targets demonstrates that we are responsive to the needs of taxpayers and benefit recipients. This helps establish credibility in our operations and contributes to increasing the level of confidence that Canadians can place in government. The approval of new service standards and/or modifications to existing standards is sought through the CRA Corporate Business Plan process. The Service Standards 2012-2013 will be posted on the CRA Web site once the Corporate Business Plan 2012-2013 to 2014-2105 has been approved.
For more information on our Service Standards, please visit the CRA Web site.
Strategic environmental assessments
Given its administrative mandate, the CRA has not conducted Strategic Environmental Assessments (SEA) to date. If required, the CRA will conduct SEAs, with the support of the Canadian Environmental Assessment Agency.
Additional information is available electronically as follows:
- complete details on the FSDS
- the CRA's contribution to the FSDS and other SD initiatives – refer to the Greening Government Operations Supplementary Tables on the Treasury Board Secretariat website
- information on the CRA SD Strategy 2011-2014 and our SD Performance Report
- details on CRA activities that relate to the environmental, economic, and social pillars of sustainable development – please visit the CRA SD Web site.