ARCHIVED - Registry of the Specific Claims Tribunal - Report

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Section II - Analysis of Program Activities by Strategic Outcome

Strategic Outcome - Efficient Administration of the Specific Claims Tribunal

The following section describes the Registry’s two program activities and identifies their respective expected results, performance indicators and targets.

Program Activity by Strategic Outcome

Registry Services

Program Activity: Registry Services

Human Resources (FTEs) and Planned Spending ($ thousands)
2011–12		2012–13		2013–14
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
11.5	$1,454	11.5	$1,454	11.5	$1,454

Registry Services Expected Results	Performance Indicators	Targets
Facilitate timely access to the Specific Claims Tribunal through client service, quality of advice, efficient and timely processing, and unbiased service delivery.	A Registry staffed with qualified individuals capable of providing corporate and registry services in an efficient and effective manner.	Completion of Registry staffing processes. Delivery of developmental staff training. Administration of Registry within financial allocation.
	An electronic Registry that utilizes technology to introduce efficiencies and overcome logistical challenges associated with administering a national tribunal.	Operational electronic registry and case management system. Electronic filing through the Registry’s website. Immediate access by Tribunal Members to case documents from their respective Chambers across Canada.

Planning Highlights

To achieve our expected results, our priorities this year will focus on the provision of enhanced support to Tribunal Members, the development of technologies and the implementation of sound management practices. The environment in which the organization has been operating since it was established will change significantly as the Tribunal will begin accepting claims.

Benefits for Canadians

The Registry’s strategic outcome is aligned with Social Affairs: A Vibrant Canadian Culture and Heritage.

The long-term benefit for Canadians will be the efficient, effective and fair resolution of outstanding Specific Claims across Canada, some of which currently are an impetus for disputes causing financial and psychological impacts on Canadians. Efficient support provided to the Tribunal will create value for Canadians by saving costs associated with traditional litigation, conflicts, and lengthy negotiations.

Resolution of Specific Claims through the Specific Claims Tribunal will also contribute to reconciliation between and among First Nations, other Canadians, and the Government of Canada.

Internal Services

Program Activity: Internal Services

Human Resources (FTEs) and Planned Spending ($ thousands)
2011–12		2012–13		2013–14
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
5.5	$1,397	5.5	$1,397	5.5	$1,397

Internal Services Expected Results	Performance Indicators	Targets
High-quality internal services to the Registry function to ensure the infrastructure is in place to assist the Tribunal in meeting its mandate	Continuous review or development of internal policies. Public Service Commission and Receiver General’s rating of financial and human resources management	25% per year 80%

Program Activity Summary and Planning Highlights

This program activity is intended to establish internal service expectations and monitor the overall service performance of the Registry. The Registry intends to follow the Management Accountability Framework management practices to act in the best interest of its Members, its employees and Canadians.

The planning highlights include the implementation of a policy renewal life cycle strategy that will cover areas ranging from human resources, to risk management, to financial management.

The Management Accountability Framework can be accessed online at http://www.tbs-sct.gc.ca/maf-crg/index-eng.asp

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