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Section II – Analysis of Program Activities

2.1 Strategic Outcome

PWGSC's strategic outcome is to achieve high-quality, central programs and services that ensure sound stewardship on behalf of Canadians and meet the program needs of federal institutions.

2.2 Program Activities

The following section describes PWGSC's nine program activities and the expected results, performance indicators and targets for each program activity. It also includes an overview of the financial and human resources, planning highlights, and benefits to Canadians of each program activity. Additional information is available on our departmental website at

2.2.1 Acquisitions

This program activity shows PWGSC as the government's primary procurement service provider offering federal organizations a broad base of procurement solutions such as specialized contracts, standing offers and supply arrangements. The role of PWGSC in this area is to provide timely, value-added acquisitions and related common services to Canadians and the federal government.

Benefits for Canadians

On average, PWGSC facilitates the procurement of goods and services, at best value, worth approximately $14 billion annually through some 60,000 procurement-related transactions. In 2008-2009, this activity reached a peak at $18 billion annually due in part to large-scale military procurements. This program activity provides economic stimulus by identifying and removing barriers to the participation of Canadian Small and Medium Enterprises (SMEs) in federal procurement opportunities, facilitating the participation of Aboriginal-owned businesses, and by collaborating with Industry Canada for the implementation of the Industrial and Regional Benefits program. Also, environmental performance considerations throughout the procurement process contribute to the reduction of environmental impacts of government operations.

PWGSC plays a key role in supporting the men and women of Canada's Armed Forces, in partnership with the Department of National Defence, by ensuring they have the equipment they need to fulfill their duties, particularly, for our mission in Afghanistan.

Planning Highlights

  • This Program Activity will continue to offer critical contracting support to PWGSC's Accelerated Infrastructure Program (AIP), an important component of Canada's Economic Action Plan. In addition, we will provide the procurement expertise and services to support the activities of departments that receive infrastructure funding.
  • PWGSC will build upon our industry consultations and collaborate with key stakeholders—such as the Department of National Defence, Industry Canada, and the Treasury Board Secretariat—to continue to improve the efficiency of military and other major federal procurements. PWGSC has developed a modernization strategy to make procurement simpler, more efficient and cost-effective. We are taking steps to reduce barriers to doing business with the government; improve e-access; increase outreach to suppliers; and provide enhanced support tools for departments, while ensuring fairness, openness and value for taxpayers in government contracting.
  • The Government's Response in October 2009 to the Standing Committee on Government Operations and Estimates Report: In Pursuit of Balance: Assisting Small and Medium Enterprises in Accessing Federal Procurement contained a number of actions to ensure that Small and Medium Enterprises have fair access to federal procurement opportunities. Through the Office of Small and Medium Enterprises, PWGSC will strengthen the management of relationships with suppliers by reducing procurement barriers; simplifying the contracting process; providing training and education to suppliers; collaborating to improve procurement policies and best practices; and working with SMEs to ensure their concerns are addressed.
  • Through our enhanced Commodity Management process, we will provide more consistent methods of supply by implementing similar procurement processes coast-to-coast, on a commodity basis. The consistency built into these national approaches will reduce barriers for suppliers and create easier to use procurement tools for federal departments. Finally, we will concentrate on better defining our program expected results and associated performance indicators.

Acquisitions: Financial and Human Resources
(in millions of dollars)
  Planned Spending
Financial Resources 2010-11 2011-12 2012-13
Gross Expenditures 269.7 270.4 270.0
Less Respendable Revenue 150.5 151.2 151.6
Net Expenditures 119.2 119.2 118.4
Human Resources 2010-11 2011-12 2012-13
Full-Time Equivalents (FTEs)* 2,116 2,115 1,803

Expected Results Performance Indicators Targets Achievement Date
Federal organizations receive responsive and cost effective access to goods and services that meet specifications, are timely, and provide value for money to support the delivery of their programs. **Percentage increase in the level of satisfaction of federal organizations satisfied with timeliness, quality and value of acquisition services provided. 10% above baseline March 31, 2011
Prudent use of federal resources, effective and efficient acquisition practices, and fair access to government business. ***Number of individuals and small and medium enterprise representatives directly assisted by Office of Small and Medium Enterprises (OSME). 16,000 March 31, 2011
Federal organizations are provided with a broad base of procurement solutions including contracts, standing offers, supply arrangements and procurement tools that are timely and provide value for money to support the delivery of their programs. Percentage increase in standing offer and supply arrangement usage by federal organizations. 5% March 31, 2011
* Note: 210 FTEs previously reported under the Acquisitions program activity are now reported under the Specialized Programs and Services program activity.
** Note: A baseline client survey was completed in the Fall of 2009.
*** Note: Direct assistance is delivered through seminars, trade shows, face-to-face meetings, supplier consultations, conference workshops and calls on OSME's 1-800-lines.

2.2.2 Accommodation and Real Property Assets Management

This program activity is about how PWGSC provides departments and agencies with office and common use accommodation and acts as stewards for various public works such as buildings, bridges and dams, and national treasures such as the Parliamentary Precinct and other heritage assets across Canada. PWGSC also provides other federal departments and agencies with expert professional and technical real property services.

Benefits for Canadians

PWGSC manages a diverse portfolio of real estate that accommodates some 255,000 federal public servants in more than 1,800 locations, directly supporting the programs and services delivered by the Government of Canada to Canadians across the country. Our strategic management of our real estate portfolio reflects our commitment to introduce sustainable development practices into all new federal building projects and to support government priorities in the areas of accessibility, official languages and federal presence.

Over the next fiscal year a key benefit for Canadians from this program activity will be the continued delivery of PWGSC's Accelerated Infrastructure Program (AIP), part of Canada's Economic Action Plan. As announced in Budget 2009, we will improve the asset integrity of our real estate portfolio by rehabilitating federally owned infrastructure in such a manner that taxpayers receive the expected value for money for these investments.

Also, PWGSC contributes to local communities across Canada through our Payments in Lieu of Taxes (PILT) Program. In 2010-2011, we expect to distribute $509.1 million to 1,300 taxing authorities, where federal property is located. This includes municipalities, provinces, school boards, local services boards and First Nations. PWGSC also enables Parliamentarians and their staff to carry out the democratic responsibilities of Parliament by preserving the Parliamentary Precinct's architectural integrity and heritage, providing functional accommodations, and exercising due diligence in regards to the health and safety of all those who work in these heritage buildings.

Planning Highlights

  • As part of its support for Canada's Economic Action Plan, PWGSC will continue to make prudent investments to extend the useful life of our infrastructure and provide real property management services that support the Economic Action Plan commitments of other government departments. More specifically, PWGSC's Accelerated Infrastructure Program (AIP) will accelerate repair and renovation projects in our buildings and bridges as well as advance work on the restoration of the Manège militaire and federal contaminated sites. PWGSC received $238.3 million in year one of the AIP (2009-2010) and another $193 million in year two (2010-2011). The total planned investment is $431.3 million, of which $332.4 million is for building repairs and renovations. The AIP is being managed within a risk management framework that embeds the principles, methodologies, mitigation and governance of risk in order to support informed decision-making.
  • PWGSC will continue to implement a modern corporate real estate organization by developing tools and business processes to enhance our business performance and we will continue to develop investment tools and processes to improve portfolio management and asset integrity.
  • Our ability to deliver responsive and cost-effective real property services will be improved through increased internal and external capacity, long-term planning and client relationship management.
  • Through its Parliamentary Precinct Branch, PWGSC will continue to stabilize and rehabilitate the West Block; renovate key Crown assets, such as the Bank of Montreal Building and Wellington Building; and stabilize the East Block, Centre Block and the Confederation Building through the Recapitalization Program of its Long-Term Vision and Plan.
Accommodation and Real Property Assets Management: Financial and Human Resources
(in millions of dollars)
  Planned Spending
Financial Resources 2010-11 2011-12 2012-13
Gross Expenditures 4,522.5 3,667.0 3,525.3
Less Respendable Revenue 2,459.0 2,031.3 2,027.0
Net Expenditures 2,063.5 1,635.7 1,498.3
Human Resources 2010-11 2011-12 2012-13
Full-Time Equivalents (FTEs) 3,672 3,671 3,671
Note: The decrease in expenditures in 2011-2012 is mainly related to sunsetting of funding to specific activities, such as the Accelerated Infrastructure Program (AIP) as well as other large projects. New project approvals would typically lead to an upward revision to the planned spending for 2011-2012 and 2012-2013.

Expected Results Performance Indicators Targets Achievement Date
Accommodation and Real Property Assets Management
Federal organizations have safe, healthy and affordable facilities that support the effective delivery of their programs and services, through prudent investment and management of federal real property assets in the custody of PWGSC. Number of critical accommodation-related health and safety incidents per year < 5 March 31, 2011
Percentage of vacant marketable crown-owned office inventory (Marketable vacancy rate) < = 3.5% March 31, 2011
Percentage of actual recapitalization relative to funded recapitalization 90% March 31, 2011
Federal organizations receive responsive and cost-effective real property services in support of the effective delivery of their programs and services. Percentage of Real Property projects > $1 million that are on-time, on-scope, on-budget 90% March 31, 2011
Percentage of Long Term Vision and Plan projects that are on-time, on-scope, on-budget 100% March 31, 2011
Accelerated Infrastructure Program
PWGSC makes prudent investments to extend the useful life of our infrastructure by accelerating repair and renovation projects in PWGSC buildings and bridges. Percentage of Accelerated Infrastructure Program projects completed, based on priority ranking as of September 30th, 2010. > 95% March 31, 2011
Federal organizations receive real property management services that support Economic Action Plan commitments. Percentage of Economic Action Plan funds spent to deliver real property services > 95% March 31, 2011

2.2.3 Receiver General for Canada

This program activity manages the operations of the federal treasury and the preparation of the Accounts of Canada. It provides optional financial management system, document imaging and bill payment services.

Benefits for Canadians

Through sound management of the Consolidated Revenue Fund and the Public Accounts of Canada, PWGSC ensures accuracy and timeliness, without exception, to maintain their integrity and provide sound financial management and transparent financial reporting to Canadian taxpayers. Canadians may now receive foreign payments in more than 170 countries worldwide and, in the future, direct deposit may become available in up to 22 countries, up from the current 15. In addition, PWGSC is continuing to promote direct deposit and electronic transfers of monies to contribute to the efficiency of our services and further limit our environmental impact by reducing paper-based transactions. Finally, by maintaining a disaster recovery program, PWGSC is enhancing the financial security and protecting the incomes of Canadians by being ready to deliver payments and collect revenues on an ongoing basis in the event of an emergency.

Planning Highlights

  • PWGSC will carry out mission critical functions by: managing the operations of the federal treasury through the issuance and settlement of more than 265 million annual payments and the collection of revenue for all government departments, amounting to over $1.7 trillion in cash flow; maintaining the Accounts of Canada; and producing the government's Monthly Statements of Financial Operations and the annual Public Accounts of Canada. In addition, we will continue to provide departments with an optional financial management system offering, and an image-based bill-payment service.
  • We will continue to assess and enhance the banking arrangements that the Receiver General establishes on behalf of program departments and agencies.
  • We will continue to pursue changes through automation to streamline the banking and payment processes.
  • We will continue to review and enhance the security architecture supporting the Receiver General systems.
  • Based on the results of the assessment of internal controls for Receiver General systems initiated in 2009-2010, PWGSC will begin to implement an action plan to address system and process improvements, and documentation shortfalls.
Receiver General for Canada: Financial and Human Resources
(in millions of dollars)
  Planned Spending
Financial Resources 2010-11 2011-12 2012-13
Gross Expenditures 142.3 141.8 141.9
Less Respendable Revenue 13.1 12.9 13.0
Net Expenditures 129.2 128.9 128.9
Human Resources 2010-11 2011-12 2012-13
Full-Time Equivalents (FTEs) 552 550 521

Expected Results Performance Indicators Targets Achievement Date
Receiver General for Canada
Timely issuance of all government payments, provision of deposit detail reports, and central accounting reports. Percentage of reconciliation of deposits to the credit of the Receiver General within two business days. 95% March 31, 2011
Percentage of Receiver General payments issued within established timeframes. 99.99% March 31, 2011
The integrity of the Consolidated Revenue Fund and the Accounts of Canada is preserved on behalf of Canadians. Number of Public Accounts audit issues raised by the Office of the Auditor General relating to the Receiver General's Consolidated Revenue Fund and the Accounts of Canada functions. 0 March 31, 2011

2.2.4 Information Technology Infrastructure Services

This program activity provides leadership in supporting government-wide IT transformation initiatives. It works closely with client federal organizations to understand and respond to their IT requirements, while delivering secure IT services and solutions. It includes the brokering, developing and/or managing of products and services for distributed computing services, data centre services, telecommunications services and Information Technology Security Services.

Benefits for Canadians

PWGSC provides optional Information Technology (IT) infrastructure services to 130 federal departments and agencies helping them deliver their essential programs and services across the country. These include Telecommunications Networks, Data Centres, Computing and Desktops, and IT Security. So far, Canadians and Canadian businesses have benefited from more than seven million online secure user accounts to access government services through the Secure Channel. Moreover, based on recent departmental forecasts, the Secure Channel authentication service will provide secure access controls for over 25 million transactions in 2010-2011 for some 25 departments and 84 Government of Canada programs.

PWGSC is continuously improving the IT infrastructure throughout the federal government in order to deliver increased cost savings, as well as more secure and enhanced services to Canadians. Through our efforts, Canada has become a recognized leader for its government centres of expertise and best practices for IT infrastructure management.

Planning Highlights

  • PWGSC will manage the evolution of our portfolio of voice and data network services to improve connectivity between departments and agencies.
  • We will complete the Data Centre Feasibility Study centered on the identification of the best strategies for the Department's delivery of data centre services. By consolidating data centres to eliminate duplication of products, services and facilities, we will save energy and promote efficiency.
  • The Data Centre Co-location Services Initiative will address the Department's data centre capacity risks by establishing a partnership with the Bank of Canada and the Canada Revenue Agency to provide secure, highly-available data centre co-location services by 2012-2013.
  • We will continue to evolve the epass service towards a more cost effective solution while pursuing a procurement strategy to implement a replacement service.
  • We will continue to evolve the internal credential management services toward a common service for verifying identity and issuing credentials. In collaboration with Treasury Board Secretariat's Chief Information Officer Branch and various communities of interest, we will also develop an enterprise strategy to enable a government-wide adoption of a secure infrastructure framework that supports information exchange.
  • We will execute pilot projects and build strategic partnerships to demonstrate and test innovative approaches to develop and deliver a standardized desktop environment for the future. The implementation of a new approach to desktop services will enable us to offer government users “anywhere, anytime” access with increased cost savings and productivity.
Information Technology Infrastructure Services: Financial and Human Resources
(in millions of dollars)
  Planned Spending
Financial Resources 2010-11 2011-12 2012-13
Gross Expenditures 410.5 418.4 421.0
Less Respendable Revenue 400.4 411.8 412.7
Net Expenditures 10.1 6.6 8.3
Human Resources 2010-11 2011-12 2012-13
Full-Time Equivalents (FTEs) 1,104 1,103 1,192
Note: The decrease in Net Expenditures in 2011-2012 is related mainly to the sunsetting of funding for the Data Center Feasibility Study, as well as the decrease of $3 million in the Business Volume of the Telecommunications and Informatics Common Services (TICS) Revolving Fund, which is included in the program activity. The increase in 2012-2013 is related to the increase of $2 million in the Business Volume of the TICS Revolving Fund.

Expected Results Performance Indicators Targets Achievement Date
Information Technology Infrastructure Services
Federal organizations have access to reliable and innovative services for:
  • managing desktop and help desks;
  • hosting applications, managing storage and providing Web services;
  • enterprise-wide telecommunications solutions.

Federal organizations, Canadians, and businesses, through secure and reliable high-speed on-line services, can also efficiently access government programs, services and information.

Average percentage of service levels met in terms of operational availability for four lines of business (distributed computing services, data centre services, IT security and telecommunications). 95% March 31, 2011

2.2.5 Federal Pay and Pension Administration

This program activity administers the government's pay and pension processes.

Benefits for Canadians

Through our Pay and Pension Services, PWGSC ensures that federal government employees and pensioners are paid accurately and on time.

We administer payroll services for 110 departments, separate employers and other federal organizations, as well as the pension accounts for about 229,000 former public servants, 110,500 former members of the Canadian Forces and 1,350 former Members of Parliament and judges. This involves payments of about $27 billion annually.

By streamlining the operations through the Pension Transformation Initiative, we expect to generate approximately $29 million annually in government-wide savings. In addition, the Compensation Web Applications, a suite of pay and pension tools provided to government employees through their departmental Web infrastructure, will reduce the use of paper by approximately 155 metric tonnes during 2010-2011.

Planning Highlights

  • New legislation, policies and collective bargaining agreements on behalf of employees and/or pensioners will be implemented within legislated timeframes. In addition, we will ensure reliable and stable operations.
  • PWGSC will implement a modernized pay administration system and associated business processes and will also consolidate its pay services. The definition phase for the consolidation of pay services is expected to be completed by July 2010. The definition phase for a modernized pay system and processes is expected to be completed by April 2012. Both were initiated in October 2009.
  • While ensuring that the Pension Modernization Project remains on target and within budget, PWGSC will implement the largest new system component—the contributor system—in 2010-2011.
  • We will continue with the Centralization of Pension Services designed to improve and standardize service levels to pension plan members and decrease workloads of compensation advisors in government departments.
  • Our Data Quality Improvement Initiative will ensure the accuracy of pension contributions credited to the Public Service Pension Funds.
  • Throughout our planning efforts, human resources implications of managing change will be the focus of our transformation activities.
Federal Pay and Pension Administration: Financial and Human Resources
(in millions of dollars)
  Planned Spending
Financial Resources 2010-11 2011-12 2012-13
Gross Expenditures 148.2 127.2 62.8
Less Respendable Revenue 103.8 76.2 31.9
Net Expenditures 44.4 51.0 30.9
Human Resources 2010-11 2011-12 2012-13
Full-Time Equivalents (FTEs) 1,009 1,015 998
Note: The Gross Expenditure variances between 2010-2011 and 2011-2012 and between 2011-2012 and 2012-2013 are mainly due to the future completion of two major projects: The Pension Modernization Project and the Centralization of Pension Services Delivery Project.

Expected Results Performance Indicators Targets Achievement Date
Federal Pay and Pension Administration
Reliable central systems and processes for pay and pension administration and expert support through compensation training and advice. Percentage of pay transactions processed within established timeframes. 95% March 31, 2011
Unit cost per pay account. $101.59 March 31, 2011
Percentage of PSSA and CFSA pension transactions processed within established timeframes. 95.5% March 31, 2011
Unit cost per pension account. $140.51 March 31, 2011
Pay system reliability. Number of system operational incidents that affect pay payments. 0 March 31, 2011
Public Service Superannuation Act (PSSA) and Canadian Forces Superannuation Account (CFSA) annuitants systems reliability. Number of system operational incidents that affect pension payments. 0 March 31, 2011

2.2.6 Linguistic Management and Services

This program activity shows the Translation Bureau as the manager of the government's terminology and linguistic authority mandated with the development, standardization and distribution of Terminology. It also ensures that there is a sustainable, qualified and secure supply of linguistic resources available to support any linguistic requirements of the government and to support Canada's economic and social agenda. The Translation Bureau is the sole internal linguistic services provider offering federal organizations a broad base of linguistic solutions such as translation, interpretation and terminology. This program is mandated under the Translation Bureau Act.

Benefits for Canadians

PWGSC helps the government communicate high-quality and timely information to Canadians in the two official languages and in over 100 Aboriginal and foreign languages so that all citizens, regardless of their cultural background or language, may access programs and services provided by the federal government.

In addition to translating more than 1.7 million pages for federal departments and agencies at some 60 points of service across the country, we also provide translation and interpretation services annually for more than 1,800 sessions of the House of Commons, the Senate and many parliamentary committees.

Our participation in the initiatives of the Roadmap for Canada's Linguistic Duality will help emphasize the value of linguistic duality among all Canadians; assist Canadian translation and language-technology companies to become increasingly recognized in Canadian and international markets; and provide better opportunities to train the next generation of translators and interpreters.

Planning Highlights

  • PWGSC will act as the government's strategic partner in language solutions. We will increase the number of on-site translators; increase capacity in official, aboriginal and foreign languages to meet increasing demand; deploy automated tools; enhance our quality assurance program; share information on best practices; and develop a promotion and diversification strategy for related services and share information on best practices.
  • We will help ensure the security of supply in translation and interpretation to meet the needs of Parliament and federal institutions. We will improve linguistic services procurement; promote professional standards; offer scholarships in translation and help develop the language industry in accordance with the Canadian Language Sector Enhancement Program, announced in the Roadmap for Canada's Linguistic Duality.
  • We will act as the authority in terminology standardization. We will strengthen Canada's role in the language field on the national and international scenes; standardize terminology in consultation with federal, provincial, territorial, national and international forums; and, maintain the Canada Language Portal, which provides free access to TERMIUM for all Canadians, within the framework of the Roadmap for Canada's Linguistic Duality.
Linguistic Management and Services: Financial and Human Resources
(in millions of dollars)
  Planned Spending
Financial Resources 2010-11 2011-12 2012-13
Gross Expenditures 294.3 293.7 307.2
Less Respendable Revenue 221.9 225.2 239.1
Net Expenditures 72.4 68.5 68.1
Human Resources 2010-11 2011-12 2012-13
Full-Time Equivalents (FTEs) 1,700 1,700 1,705
Note: Resources allocated to the “Conference Interpretation” and “Terminology Standardization Program” sub-activities operate in the Revolving Fund and are reimbursed by PWGSC appropriation. As such, Gross Expenditures include the Revolving Fund resources as well as PWGSC appropriation, which reimburses the Revolving Fund. The Net Expenditures include Revolving Fund authorized deficit of $3.9 million for 2010-2011. It also includes the PWGSC appropriation for the “Linguistic Management and Services” activity program forecasted at $68.5 million for 2010-2011 to 2011-2012 and $68.1 million for 2012-2013. The expenditures remain constant in future years. Revenue increases in future years reflect a volume increase.

Expected Results Performance Indicators Targets Achievement Date
Linguistic Management and Services
Parliament and federal organizations are able to ensure equality of status for both official languages, meet their official languages obligations and function in non-official languages as required. Percentage of sampled communications meeting quality standards. Baseline will be established by March 31, 2010 March 31, 2011 for first results
Level of client satisfaction with translation services. 85% March 31, 2011
Percentage of documents translated within the time allotted by Parliament. 95% March 31, 2011

2.2.7 Specialized Programs and Services

This program activity ensures high quality, timely and accessible specialized services and programs to federal institutions in support of sound, prudent and ethical management and operations.

Benefits for Canadians

PWGSC offers a number of specialized programs and services to other federal departments and agencies. These include audit and forensic accounting services, and activities to accelerate the greening of government operations. Services that support the acquisitions functions include Marine Inspection and Technical Services, Shared Travel Services, and the Canadian General Standards Board. The Canadian General Standards Board provides expertise and information on standardization, both nationally and internationally. Crown Assets Distribution supports the disposal of surplus moveable assets on behalf of the federal government.

PWGSC also provides management services to other federal government departments and agencies through Government Consulting Services, and Shared Services Integration functions aimed at delivering more effective, efficient and sustainable programs and services to Canadians. We also undertake various activities related to the security of Canada and its government assets in conjunction with various law enforcement agencies. These cover such areas as industrial security, forensic accounting and seized property. Finally, to meet Canadians' information needs regarding government legislation, policies, programs and services, PWGSC provides various access channels—from face-to-face to online—through Government Information Services.

Planning Highlights

  • PWGSC will continue to provide strong professional audit and assurance services through Audit Services Canada, with an emphasis on delivering high-quality products and supporting a culture of learning and professional development. We will promote awareness of our services and consult with clients to better anticipate and meet their needs. Furthermore, we will continue building an organization which can sustain itself on a cost recovery basis.
  • We will contribute to the government's security agenda to protect Canadians and support industry competitiveness by strengthening the Industrial Security Program (ISP). We will transform and modernize ISP business processes, develop a more robust stakeholder outreach and education program and improve our strategic capacity to ensure quality, timely and cost-effective services.
  • We will support law enforcement organizations through the Seized Property Management service by providing expert and cost-effective asset management and disposal services. As well, we will provide expert forensic accounting services in support of criminal investigations involving financial components such as proceeds of crime, commercial crime, money laundering, security market fraud investigations and terrorist financing activities.
  • In collaboration with our partners, PWGSC will establish government-wide operational priorities, accountabilities, timelines and reporting requirements to support the government's environmental agenda. Policy research and development is ongoing to support future direction in the areas of greenhouse gas emissions reductions, green procurement, sustainable buildings, disposal of electronic waste, managed print, green meetings and carbon impact of major events.
  • We will offer government-wide, automated shared travel services to departments and agencies in order to increase transparency of government travel spending and modernize operations.
  • PWGSC, through the Canadian General Standards Board, will enable Canadians to have access to client-centred, comprehensive standards development and conformity assessment services in support of the economic, regulatory, procurement, health, safety and environmental interests of our stakeholders—government, industry and consumers.
  • We will conduct outreach initiatives to raise awareness of Government Information Services, ensuring that Canadian citizens have centralized access to government information. In addition, we will continue to provide federal organizations with advice to improve delivery of exhibition events, publishing and depository services, public opinion research and advertising.
Specialized Programs and Services: Financial and Human Resources
(in millions of dollars)
  Planned Spending
Financial Resources 2010-11 2011-12 2012-13
Gross Expenditures 190.5 191.9 200.7
Less Respendable Revenue 95.7 97.8 100.4
Net Expenditures 94.8 94.1 100.3
Human Resources 2010-11 2011-12 2012-13
Full-Time Equivalents (FTEs) 1,340 1,351 1,170
Note: The major cause for planned spending changes is tied to the Sydney Tar Ponds Project, and is based upon the ability of the Province of Nova Scotia to complete the work.

Expected Results Performance Indicators Targets Achievement Date
Specialized Programs and Services
Federal organizations have access to quality services to improve the management, delivery and safeguarding of selected government operations and/or assets while minimizing their impact on the environment. Percentage of clients satisfied with quality of services. 85% March 31, 2012
Classified/protected Government of Canada information and assets are safeguarded, and controlled goods are protected while in the custody of private sector companies. Percentage of industrial security services meeting established performance targets. 80% March 31, 2011
Federal organizations receive audit services that meet their needs. Percentage of clients indicating that audit services meet their needs (quality, timeliness and value of service). 85% March 31, 2011
Federal organizations obtain the best value for seized property declared forfeited by the courts. Percentage of seized property sales obtaining 90% of appraised asset value. 90% March 31, 2011
SCNet-based travel services and travel information is available to federal workers and program managers. Percentage of time that services are available. 99% March 31, 2011
Canadians have access to centralized Government of Canada information and federal organizations receive advice to improve delivery of selected government communications activities. Percentage of information services that are meeting established performance targets. 85% March 31, 2011

2.2.8 Procurement Ombudsman

This program activity, operating at an arms length from the government, reviews procurement practices across federal departments and agencies, investigates complaints from potential suppliers with respect to awards of contracts for goods and services below certain thresholds, and complaints concerning the administration of contracts; and ensures the provision of an alternative dispute resolution program for contracts. This activity helps to promote fairness and transparency of the procurement process.

Benefits to Canadians

In accordance with the Federal Accountability Act, the Department of Public Works and Government Services Act was amended to create the position of the Procurement Ombudsman, which was subsequently filled in May 2008. The activities of the Procurement Ombudsman will benefit Canadians by: improving fairness, openness and transparency in the federal procurement process; simplifying procurement processes and making it easier for Canadian businesses to provide products and services to government; and improving knowledge and understanding by Canadian suppliers of the federal procurement process.

Planning Highlights

  • The Procurement Ombudsman will produce the annual report of the Office of the Procurement Ombudsman (OPO) shortly after the end of the fiscal year (See for more details on the Office of the Procurement Ombudsman).
  • We will provide an independent and neutral avenue to address complaints from suppliers regarding contract award and administration. While all Canadian suppliers will benefit, Small and Medium Enterprises, in particular, will find a neutral focal point to address their concerns and complaints.
  • We will offer alternative dispute resolution services to departments and suppliers, which will constitute an independent and affordable option over expensive litigation. It will help level the playing field and strengthen business relations between government and its suppliers.
  • We will review the procurement practices of departments and agencies and make recommendations to improve the fairness, openness and transparency of federal government procurement. Our recommendations will take into consideration the simplification of rules and reduction of paper burden on suppliers while ensuring the integrity of the procurement process. A collaborative approach, with input from departments and agencies when required, will be used. We will share effective practices to promote partnerships and encourage departments and agencies to learn from each other's success.
  • The outreach program will be strengthened to ensure proper communication to all our stakeholders, including suppliers, senior officials of client departments and agencies, procurement officers and parliamentarians.
Procurement Ombudsman: Financial and Human Resources
(in millions of dollars)
  Planned Spending
Financial Resources 2010-11 2011-12 2012-13
Gross Expenditures 4.3 4.3 4.3
Less Respendable Revenue 0.0 0.0 0.0
Net Expenditures 4.3 4.3 4.3
Human Resources 2010-11 2011-12 2012-13
Full-Time Equivalents (FTEs) 14 14 28

Expected Results Performance Indicators Targets Achievement Date
Procurement Ombudsman
Canadians have increased confidence in federal procurement practices. Percentage of suppliers whose confidence in federal procurement has increased. 90% March 31, 2012
Percentages of Procurement Officials who recognize that OPO's efforts have resulted in an increase in procurement community professionalism (training, tools, knowledge of best practices). 90% March 31, 2012
Percentage of senior officials and parliamentarians attesting to the usefulness of the Procurement Ombudsman Report to Parliament in helping them arrive at a meaningful assessment of the performance of the federal procurement process. 90% March 31, 2012
Percentage of suppliers attesting to the simplification of the procurement process and reduction of paper burden. 90% March 31, 2012

2.2.9 Internal Services

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. Internal Services include only those activities and resources that apply across an organization and not those provided specifically to a program.

Planning Highlights

  • PWGSC will advance our Human Resources agenda founded on getting the fundamentals right for effective people management and public service renewal. We will emphasize recruitment and employee development, with particular attention paid to succession planning. We will better engage our clients and partners to improve our models of service delivery.
  • In addition, we will continue to strengthen oversight by acting on the advice of the Department's Audit and Evaluation Committee, and by using the results of internal audits and evaluations, as well as risk and quality management to enhance the integrity and transparency of our operations.
  • We will also improve automated financial controls and provide more timely financial management reporting to support business decisions and better integrated financial management processes. Finally, aligned with the Federal Accountability Act, we will continue to implement, over the next three years, a Financial Management Policy Framework, including a Chief Financial Officer Model.
  • As part of the Client Service Improvement Initiative, PWGSC will improve its client services by enhancing its capacity. To maximize satisfaction, we will continue to strive to deliver high quality services by balancing client expectations, capacity and stewardship. We will meet client needs through more efficient service structures, such as integrated solutions, and we will engage and train staff to reinforce PWGSC's service culture.
  • In 2010-2011, PWGSC will continue to improve its stewardship of the Information Technology (IT) function by optimizing the efficient delivery of IT services. We will provide maximum value for IT investment by aligning the departmental IT strategy to the Department's evolving business service delivery needs.
Internal Services: Financial and Human Resources
(in millions of dollars)
  Planned Spending
Financial Resources 2010-11 2011-12 2012-13
Gross Expenditures 441.5 412.3 409.1
Less Respendable Revenue 101.2 101.0 102.2
Net Expenditures 340.3 311.3 306.9
Human Resources 2010-11 2011-12 2012-13
Full-Time Equivalents (FTEs) 3,032 3,122 3,218
Note: The decrease in expenditures in 2011-2012 is mainly related to sunsetting of funding for the Accelerated Infrastructure Program (AIP) Implementation Costs.