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Section II – Analysis of Program Activities by Strategic Outcome

Strategic Outcome: Findings and Recommendations of the Canadian Forces Grievance Board are implemented and lead to improved conditions of service for members of the Canadian Forces.


Program Activity: Review of Canadian Forces grievances referred by the Chief of the Defence Staff.

Program Activity Summary and Planning Highlights

The Board conducts objective and transparent reviews of grievances for each member of the CF, regardless of rank or position. It ensures that the rights of military personnel are considered fairly throughout the process and that Board Members act in the best interest of justice and fairness. The findings and recommendations it issues are based in fact and law and may establish precedents that can facilitate needed change within the CF.

Program Activity: Review of Canadian Forces grievances referred by the Chief of the Defence Staff
Human Resources (FTEs) and Planned Spending ($ thousands)
2009-10 2010-11 2011-12
FTEs Planned Spending FTEs Planned Spending FTEs Planned Spending
28 3,382 28 3,382 28 3,382

Program Activity Expected Results Performance Indicators Targets
Fair, impartial and transparent Findings and Recommendations. % of survey responses from grievors satisfied with the fairness, impartiality and transparency of the Board's Findings and Recommendations. 75% agreement
Findings and Recommendations delivered expeditiously. % of CFGB's grievance process timeline standards met.

Closure rate of disposition of cases over a 3 year average.
Established standards are being met 75% of the time.

1:1 closure rate


In order to achieve the expected results, the Board plans to undertake the following activities:

  • Manage and monitor production timelines to ensure the review on all files meets the standard of 6 months.
  • Undertake regular assessment of the Board's internal grievance review process.
  • Assure the quality of Findings and Recommendations by continuing rigorous quality control.
  • Conduct analysis of the CDS decisions on CFGB's Findings and Recommendations.
  • Disseminate information on the impact of the Board's work.
  • Learn from, and share information through exchanges with members of the military, stakeholders and target audiences.


Program Activity: Internal Services

Program Activity Summary and Planning Highlights

Internal services support a common government-wide approach to planning, designing, budgeting, reporting and communicating. As a small agency, the Board is required to report on 3 sub-activities levels; Governance and Management Support; Resource Management Services; and Asset Management Services.

Internal Services plans the following management initiatives for the current planning period:

  • Conduct the CFGB program evaluation (5 years).
  • Implement the action plan in response to the Board's Management Accountability Framework Assessment of Round V.
  • Enhance Information Management/Information Technology infrastructure.
  • Review and update Information Management/Information Technology and Human Resources policies.
  • Develop and implement an action plan to address the results of the Public Service Survey.


Financial Resources ($ thousands)
2008-09 2009-10 2010-11
3,076 3,076 3,076


Human Resources (FTEs)
2008-09 2009-10 2010-11
18 18 18


Benefits for Canadians

The CFGB contributes to the transparency and the fairness of the grievance system for CF members. Grievances, though submitted individually, can sometimes serve as valuable indicators of trends or broader issues. The Board's mandate and quasi-judicial powers place it in an ideal position to identify these systemic problems and bring them to the attention of the CDS. As well, the Board communicates its Findings and Recommendations through a variety of means so that this useful information is available to decision-makers and CF members.