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SECTION II – ANALYSIS OF PROGRAM ACTIVITIES BY STRATEGIC OUTCOME
Analysis by Program Activity
Strategic Outcome: Findings and Recommendations of the Canadian Forces Grievance Board are implemented and lead to improved conditions of service for members of the Canadian Forces.
Program Activity: Review of Canadian Forces grievances referred by the Chief of the Defence Staff.
Financial Resources: ($ thousands)
| 2008-09 | 2009-10 | 2010-11 |
|---|---|---|
| $3,354 | $3,354 | $3,354 |
Human Resources
| 2008-09 | 2009-10 | 2010-11 |
|---|---|---|
| 28 | 28 | 28 |
Enabling Activities: Internal Services (Corporate and Administrative Services)
Financial Resources: ($ thousands)
| 2008-09 | 2009-10 | 2010-11 |
|---|---|---|
| $3,082 | $3,082 | $3,082 |
Human Resources
| 2008-09 | 2009-10 | 2010-11 |
|---|---|---|
| 18 | 18 | 18 |
The Board conducts objective and transparent reviews of grievances with due respect to fairness and equity for each member of the CF, regardless of rank or position. It ensures that the rights of military personnel are considered fairly throughout the process and that its Board Members act in the best interest of the parties concerned. The findings and recommendations it issues are not only based in law but form precedents that may facilitate change within the CF. Administrative tribunals, such as the Board, provide a mechanism outside the courts for the expeditious resolution of complex and particular matters. Acting independently of the government, tribunals have the power to make decisions through enabling statutes of Parliament. Such powers permit the tribunal to determine the existence and scope of rights and obligations in a particular field of expertise. These powers are to be exercised in accordance with the public interest and the specific circumstances prevailing in the tribunal’s area of activity.
As an administrative tribunal designed to review grievances, the Board must ensure that its recommendations comply with the law and can be implemented in accordance with its enabling legislation, relevant human rights legislation and the Canadian Charter of Rights and Freedoms. Canadian courts have also rendered several decisions on a wide range of subjects and Board Members must keep abreast of these, as well as the current Queen’s Regulations and Orders for the Canadian Forces (QR&O), the Canadian Forces Administrative Orders (CFAO) and Treasury Board policies, all of which are used in the course of analyzing grievances and developing findings and recommendations.
Expected Results
The Board’s Results Chain or Logic Model demonstrates how each of the items contributes to the fulfillment of the Board’s mission and the achievement of its ultimate or strategic outcome.
Logic Model
Performance Measurement Strategy
| PLANNED OUTCOMES AND RESULTS | PERFORMANCE INDICATORS |
| Outputs Findings and Recommendations (F&R): These are the outputs produced and the benefits to the CDS, who makes a decision on the basis of the recommendations submitted by the Board, and the grievor, who is the ultimate beneficiary of the decision rendered by the CDS. | |
|
Expected Result 1
Fair, impartial and transparent
Findings and Recommendations. |
Indicator 1. % of survey responses from grievors satisfied with the fairness, impartiality and transparency of the Board’s Findings and Recommendations. Data source: Feedback form sent to grievors Target: 75% agreement |
|
Expected Result 2
Findings and Recommendations delivered expeditiously
|
Indicator 1. % of CFGB’s grievance process timeline standards met. Data source: CFGB’s Case Management System Target: Established standards are being met 75% of the time. |
|
Indicator 2. Closure rate of disposition of cases over a 3 year average. Data source: CFGB’s Case Management System Target: 1:1 closure rate |
|
| Immediate Outcome: These are the short-term results of the Board’s activities and its output. | |
|
Expected Result Findings and Recommendations (F&R) assist the Chief of the Defence Staff (CDS) in rendering decisions on grievances. |
Indicator 1. % of CDS Decisions in agreement with CFGB’s recommendations. Data source: CDS Decisions on cases Target: CDS agrees with 80% of CFGB’s recommendations. |
| Intermediate Outcomes: These are the longer term results, i.e., about 5 years, that flow from its activities, outputs and immediate outcomes, and which will demonstrate progress towards achieving CFGB’s ultimate result. | |
|
Expected Result Better understanding and application of regulations, policies and guidelines governing the conditions of work in the Canadian Forces. |
Indicator 1. % of systemic recommendations that merit further study. Data source: Review of progress through Canadian Forces (CF) Office of Primary Interest (OPI) Target: 75% of recommendations that merit further study are accepted. |
|
Indicator 2.
Data source: CDS Decisions on cases. Target: 80% agreement |
|
| Ultimate Outcome: This is the long-term result that logically flows from the work conducted by the Board, and it is expected that it will take about 10 years before seeing substantial evidence of this result. It is to be noted that the achievement of this ultimate result may be subject to influences beyond CFGB’s work. | |
| Findings and Recommendations of the Canadian Forces Grievance Board are implemented and lead to improved conditions of service for members of the Canadian Forces (CF). |
Indicator 1.
Data source: Periodic evaluations (survey based) with stakeholders. Target: 70% agreement |
