ARCHIVED - Audit of the Management of the Public Service Disability Insurance Plan
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4. Overall Conclusion
A number of management control framework elements are in place to support the
Secretariat's accountabilities in managing the DI Plan. Further improvements are
required in order to:
- clarify and update roles, responsibilities,
accountabilities and authorities;
- ensure that monitoring, reporting,
and risk management processes are formal, systematic, and comprehensive; and
- enhance and formalize recruitment
and succession planning processes.
The assurance statement presented at the outset of this report reiterates this
conclusion and provides details regarding the level of assurance and methodology.
The following recommendations are directed to the Assistant Deputy Minister of
the Pensions and Benefits Sector:
- Roles, responsibilities, accountabilities and
authorities for the Secretariat and its DI Plan delivery stakeholders should be
reviewed, clarified, adjusted where necessary, and summarized in a consolidated
- Existing monitoring and reporting activities
should be enhanced and formally defined to support DI Plan management. The monitoring
aspect of such a framework should include the following:
- Definition of monitoring objectives, key activities and related responsibilities;
- Analysis of the accuracy and completeness of information provided by delivery stakeholders;
- Verification of payments related to the DI Plan;
- Measures to assess performance; and
- Documentation and retention requirements relating to DI Plan activities.
- Existing risk management activities in support
of DI Plan management should be enhanced, formally defined, and implemented to ensure
that risks are regularly identified, assessed, and mitigated in a comprehensive
and systematic manner.
- Recruitment and succession planning processes
should be enhanced and formalized to ensure that the necessary knowledge and skills
related to insurance benefits programs are maintained.
A management response and action plan has been developed by the
Secretariat and is presented in Appendix 3.