2024 Public Service Employee Survey Results for Employment and Social Development Canada

• Results for the Department or Agency
• Results for the Department or Agency by Demographic Characteristics

Organizational Structure

• Service Canada - Regions (Atlantic Ontario Quebec Western Canada and Territories)
  • Atlantic Region
    • Atlantic - Benefits Delivery Services Branch
      • Atlantic - Benefits Delivery Services - Business Expertise Employment Insurance
      • Atlantic - Benefits Delivery Services - Business Expertise Pensions
      • Atlantic - Benefits Delivery Services - Call Centre (Apprenticeship Grants and Employer Contact Centre)
      • Atlantic - Benefits Delivery Services - Call Centre (Employment Insurance)
      • Atlantic - Benefits Delivery Services - Call Centre (Pensions)
      • Atlantic - Benefits Delivery Services - Canada Pension Plan - Disability
      • Atlantic - Benefits Delivery Services - Canada Pension Plan / Old Age Security
      • Atlantic - Benefits Delivery Services - Dental Care Program
      • Atlantic - Benefits Delivery Services - Employment Insurance - Level 1 2 and Claims Prep
    • Atlantic - Citizen Services Branch
      • Atlantic - Business Expertise – Citizen Services and Passport
      • Atlantic - Citizen Services - New Brunswick
      • Atlantic - Citizen Services - Newfoundland/Labrador (NL/LAB)
      • Atlantic - Citizen Services - Nova Scotia
      • Atlantic - Citizen Services - Passport Processing Operations
      • Atlantic - Citizen Services - Prince Edward Island and Community Outreach and Liaison Services (COLS)
    • Atlantic - Integrity and National Services Branch
      • Atlantic - Integrity and National Services - Business Expertise Internal Integrity and Security and Office of the DG – Atlantic
      • Atlantic - Integrity and National Services - Integrity (TFW Enforcement EI & Pensions)
      • Atlantic - Integrity and National Services - National Services
    • Atlantic - Program Delivery Branch
      • Atlantic - Program Delivery - Community Supports and Partnerships
      • Atlantic - Program Delivery - Labour Market
      • Atlantic - Program Delivery - Business Expertise
      • Atlantic - Program Delivery - Social and Employment Programs
    • Atlantic - Strategic Services Branch / Assistant Deputy Minister's Office
      • Atlantic - Strategic Services - Business Intelligence and Labour Market Analysis
      • Atlantic - Strategic Services - Business Management Services
      • Atlantic - Strategic Services - Communications Marketing and Translation
      • Atlantic - Strategic Services - Human Resources Strategies and Administration
      • Atlantic - Strategic Services - Planning Accountability Strategic Analysis
  • Ontario Region
    • Ontario - Benefits Delivery Services Branch
      • Ontario - Benefits Delivery Services - Business Expertise / Executive Director's Office / Director General's Office 
      • Ontario - Benefits Delivery Services - Call Centres
      • Ontario - Benefits Delivery Services - Canada Pension Plan and Old Age Security -  Ontario
      • Ontario - Benefits Delivery Services - Employment Insurance
      • Ontario - Benefits Delivery Services - Dental Care Program
    • Ontario - Citizen Services Branch
      • Ontario - Citizen Services - Business Expertise / Executive Director's Office / Director General's Office 
      • Ontario - Citizen Services – Service Canada 
      • Ontario - Citizen Services - Passport
    • Ontario - Integrity Services Branch
      • Ontario - Integrity Services - Business Expertise / Executive Directors Office / Director General's Office
      • Ontario - Integrity Services - Operations
    • Ontario - Management Services Branch
    • Ontario - Program Delivery Branch
      • Ontario - Program Delivery - Business Expertise / Executive Director's Office / Director General's Office
      • Ontario - Program Delivery - Community Based Delivery 
      • Ontario - Program Delivery - Network Based Delivery
      • Ontario - Program Delivery - Temporary Foreign Worker
      • Ontario - Program Delivery – Social & Economic Development Program
    • Ontario - Strategic Services Branch  / Assistant Deputy Minister's Office (ADMO)
      • Ontario - Strategic Services - Strategic Policy Relationships and Corporate Affairs
  • Quebec Region
    • Quebec - Benefits Delivery Services 
      • Quebec - Benefits Delivery Services - Business Expertise and Director General’s Office
      • Quebec - Benefits Delivery Services - Call Centres
      • Quebec - Benefits Delivery Services - Canada Pension Plan and Old Age Security
      • Quebec - Benefits Delivery Services - Canadian Dental Care Plan
      • Quebec - Benefits Delivery Services - Employment Insurance
      • Quebec - Benefits Delivery Services - Integrated Workload and Workforce
    • Quebec - Citizen Services Branch - In Person Services
      • Quebec - Citizen Services - In Person Services - Abitibi-Témiscamingue Outaouais Laurentides and Nord-du-Québec
      • Quebec - Citizen Services - In Person Services - Bas-Saint-Laurent Gaspésie Côte-Nord Saguenay and Québec
      • Quebec - Citizen Services - In Person Services - Business Expertise Director General’s Office and Partnerships and Alternative Services Division
      • Quebec - Citizen Services - In Person Services - Chaudière-Appalaches Centre-du-Québec Mauricie Lanaudière and Pointe-aux-Trembles
      • Quebec - Citizen Services - In Person Services - Estrie and Montérégie
      • Quebec - Citizen Services - In Person Services - Laval and Montréal-West
      • Quebec - Citizen Services - In Person Services - Ville-Marie and Montréal Centre (In-Person)
    • Quebec - Citizen Services Branch - Passport Operations
      • Quebec - Citizen Services - Passport Operations - Business Expertise and Director General’s Office
      • Quebec - Citizen Services - Passport Operations - Gatineau Passport Processing Center - Print
      • Quebec - Citizen Services - Passport Operations - Gatineau Passport Processing Centre - Intake
      • Quebec - Citizen Services - Passport Operations - Gatineau Passport Processing Centre - Processing - Québec
      • Quebec - Citizen Services - Passport Operations - Passport Call Centre
      • Quebec - Citizen Services - Passport Operations - Virtual Passport Processing Centre
    • Quebec - Integrity Services Branch
      • Quebec - Integrity Services - Business Expertise / Office of the Director General
      • Quebec - Integrity Services - Operations - Group 1 / Integrity Services - Operations - Group 4
      • Quebec - Integrity Services - Operations - Group 2
      • Quebec - Integrity Services - Operations - Group 3
      • Quebec - Internal Integrity and Security
    • Quebec - Programs Branch
      • Quebec - Program Delivery - Agreements and Partnerships Division and Cross-Channel Service Unit
      • Quebec - Program Delivery - Director General’s Office and Business Expertise
      • Quebec - Program Delivery - Employment and Community Division (CSJ NHSP WS and EAF)
      • Quebec - Program Delivery - Labour Market Division and Temporary Foreign Workers Program
    • Quebec - Strategic Services Branch / Assistant Deputy Minister's Office (ADMO)
      • Quebec - Strategic Services - Communications and Ministerial Affairs
      • Quebec - Strategic Services - External Relations Executive Director’s Director General’s and Assistant Deputy Minister’s Offices
      • Quebec - Strategic Services - Labour Market Analysis
      • Quebec - Strategic Services - Planning Accountability and Strategic Advices
      • Quebec - Strategic Services - Regional Management Services
  • Western Canada and Territories Region
    • Western Canada and Territories - Strategic Services Branch / Assistant Deputy Minister's Office
      • Western Canada and Territories - Strategic Services Branch - Assistant Deputy Minister's Office / Communications / Strategic Policy Relationships and Corporate Affairs
      • Western Canada and Territories - Strategic Services Branch - Labour Market and Socio-economic Information and Planning Accountability and Strategic Analysis
      • Western Canada and Territories - Strategic Services Branch - Regional Management Services
    • Western Canada and Territories - Benefits Delivery Services Branch
      • Western Canada and Territories - Benefits Delivery Services - Business Expertise
      • Western Canada and Territories - Benefits Delivery Services - Call Centres - Employment Insurance
      • Western Canada and Territories - Benefits Delivery Services - Call Centres - Pensions
      • Western Canada and Territories - Benefits Delivery Services - Canada Pension Plan - Disability - Medical Adjudicators and Operations
      • Western Canada and Territories - Benefits Delivery Services - Dental Care Program
      • Western Canada and Territories - Benefits Delivery Services - EI Operations
      • Western Canada and Territories - Benefits Delivery Services - Foundational Services
      • Western Canada and Territories - Benefits Delivery Services - Old Age Security - International Operations
    • Western Canada and Territories - Citizen Services Branch
      • Western Canada and Territories - Citizen Services - Alberta
      • Western Canada and Territories - Citizen Services - British Columbia
      • Western Canada and Territories - Citizen Services - Business Expertise
      • Western Canada and Territories - Citizen Services - Manitoba
      • Western Canada and Territories - Citizen Services - Passports - PDOC and Modernization
      • Western Canada and Territories - Citizen Services - Saskatchewan / Territories
    • Western Canada and Territories - Integrity Services Branch
      • Western Canada and Territories - Integrity Services - Business Expertise / IIS / REOC
      • Western Canada and Territories - Integrity Services - Operations - Employment Insurance
      • Western Canada and Territories - Integrity Services - Operations - Enforcement / Adjudication / Temporary Foreign Worker
      • Western Canada and Territories - Integrity Services - Pensions
    • Western Canada and Territories - Program Delivery Branch
      • Western Canada and Territories - Program Delivery - Business Expertise
      • Western Canada and Territories - Program Delivery - Indigenous Program Delivery
      • Western Canada and Territories - Program Delivery - Labour Market and Social Development Programs
      • Western Canada and Territories - Program Delivery - Temporary Foreign Worker
• Service Canada - National Headquarters
  • Office of the Chief Operating Officer / Chief Client Experience Office
  • Canadian Digital Services
  • Integrity Services Branch
    • Identity Policy and Programs
    • Integrity Operations
    • Integrity Strategic Directions / Assistant Deputy Minister's Office
    • Internal Integrity and Security
  • Integrated Services Strategy and Operations
    • Business Readiness and mobilization / Assistant Deputy Minister's Office (ADMO)
    • Citizen Service Strategies and Passport Operations / Passport Modernization and Strategies
    • Digital Service Directorate + Special Projects
    • Individual Payment and On-Demand Services
    • In-Person Operations
    • Integrated Expertise Network
    • Integrated Workload / Workforce Management
    • Major Project Execution
    • Partnerships Development and Management Directorate
    • Service Design and Reporting
    • Strategic Priorities and Planning Directorate
  • Program Operations Branch
    • Assistant Deputy Minister's Office (ADMO)
    • National Grants and Contributions Delivery Centre Directorate (NGCDCD)
    • Social Programs Directorate (SPD)
    • Strategic Directions Directorate (SDD)
    • Workforce Development and Youth Directorate (WDYD)
  • Temporary Foreign Workers Program
    • Compliance Operations
    • Program Operations
    • Program Policy Work Protocol and Stakeholder Relations / Branch Management Services / Assistant Deputy Minister's Office
• Benefit Delivery Modernization Program (BDM)
  • Programme Strategy and Design
    • Programme Management
    • Office of the Chief Architect
    • Service Delivery Network
    • EI on BDM
  • Technical Authority
    • BDM Platform
    • Common Platform Delivery
  • BDM Implementation
    • OAS on BDM
  • Canadian Digital Service
• Labour Program
  • Compliance Operations and Program Development
    • Federal Programs Directorate
    • Regional Operations and Compliance Directorate / Assistant Deputy Minister's Office
    • Workplace Directorate
  • Policy Dispute Resolution and International Affairs
    • International and Intergovernmental Labour Affairs
    • Policy Development and Legislative Reform
    • Strategic Policy Analysis and Workplace Information Directorate
  • Strategic Integration and Governance (SIG) / Deputy Minister of Labour
• Employment and Social Development (ESD)
  • Deputy Minister's Offices (ESD) & Commissioner's offices
  • Chief Data Officer Branch
  • Chief Financial Officer Branch
    • Business Management Services Directorate / Office of Chief Financial Officer
    • Financial Management Advisory Services / Corporate Financial planning
    • Integrated Corporate Accounting and Accountability Directorate
    • Investment Procurement and Project Management
    • MyEMS (SAP) Centre of Expertise
    • Real Property Change Management and Regional Services
  • Corporate Secretariat
    • ATIP Operations Division / Office of the Corporate Secretary / Corporate Secretariat Special Projects
    • Business Management and Executive Committees Division / Parliamentary Affairs Division
    • Ministerial Services Division
    • Privacy Management Division
  • Human Resources Services Branch
    • Accessibility Office & College@ESDC
    • Compensation Directorate
    • Strategic Directions and Management Services / Assistant Deputy Minister's Office / HR Council
    • Workforce Management Directorate
    • Workplace Management Directorate
  • Income Security and Social Development Branch
    • Accessible Canada Directorate / Office for Disability Issues
    • Canada Pension Plan Disability
    • Federal Secretariat on Early Learning and Child Care
    • Seniors and Pensions Policy Secretariat
    • Social Innovation and Community Development
    • Strategic Integration Planning and Accountability / Assistant Deputy Ministers' offices
    • Supporting Black Canadian Communities Initiative / Federal Anti-Racism Secretariat / Indigenous Early Learning and Child Care Secretariat
  • Innovation Information and Technology Branch
    • Office of the Chief Information Officer / Office of Indigenous Initiatives
    • Branch Operations and Planning
    • Business Operations Sustainability
    • Business Solutions and Information Management / Benefits Delivery Modernization Technology Platform
    • Business Solutions and Innovation
    • Cyber and IT Security
    • Enterprise Cloud Services
    • Enterprise Digital Solutions
    • Enterprise Operations
    • Strategy Architecture and Business Relations
  • Internal Audit and Enterprise Risk Management Branch
  • Legal Services Unit
  • Learning Branch
    • Canada Education Savings Program
    • Canada Student Financial Assistance program
    • Learning Policy and Services Directorate / Assistant Deputy Minister's Office
    • Youth Services and Learning
  • Public Affairs and Stakeholder Relations Branch
    • Employment Communications Directorate
    • Labour Seniors and Social Development Communications Directorate / Strategic Directions Directorate / Assistant Deputy Minister's Office
    • Strategic Communications and Stakeholders Relations Directorate
  • Policy Horizons Canada
  • Skills and Employment Branch
    • Apprenticeship and Sectoral Initiatives
    • Employment Insurance Policy
    • Employment Program Policy and Design
    • Indigenous Affairs
    • Labour Market Information
    • Strategic Integration and Corporate Affairs / Office of the Senior Assistant Deputy Minister / Office of the Associate Assistant Deputy Minister / Policy Community Partnership Office
    • Youth and Skills Innovation
  • Strategic and Service Policy Branch
    • Corporate Planning & Management / Innovation Lab / Office of the Senior Assistant Deputy Minister / Office of the Associate Assistant Deputy Minister
    • Economic Policy
    • Evaluation
    • Intergovernmental Affairs
    • Service Policy and Strategy
    • Social Policy
    • Strategic and Horizontal Policy
    • Transformation Management Directorate