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Appendix B: The Procurement, Materiel Management and Real Property Core Competency Profile
NOTE: This is to advise you that the the Core Competency Profile
Assessment Tool will be revised early September 2004 to reflect the changes that
have been made to the Functional Competency Cluster during the development of
the soon to be published "Standard for Competencies of the Federal Government
Procurement, Materiel Management and Real Property Community" which has been
developed by the Canadian General Standards Board in collaboration with the
Treasury Board Program Management Office and representatives from the Community
and other stakeholders and interested parties. There will be 2 new Functional
Competency Clusters, one for the Procurement Function and one for the Materiel
Management Function. We therefore recommend that you wait until September to
complete a new or update an existing Profile and/or Assessment. For employees in
the Real Property Function, you may continue to use the existing Functional
Competency Cluster until such time as the Standard has been updated to include a
Functional Competency Cluster specific to the Real Property Function. Please
accept our apologies for any inconvenience this may cause.
I. Personal and Interpersonal Competencies
Communication
Exchange ideas and provide information in ways that promote co-operation, trust and candid discussion to ensure understanding.
|
Basic
|
Intermediate
|
Advanced
|
- Consults and shares information willingly
- Presents ideas clearly and persuasively
- Responds constructively to diverse views
- Writes clearly and concisely
- Maintains timely communications
- Listens to other points of view, questions effectively, and strives to give a balanced picture
- Adheres to communication policies
|
- Describes complex issues clearly
- Adjusts style for various audiences
- Builds consensus and successfully addresses diverse views
- Outlines policy requirements and provides guidance
- Distinguishes between essential and non-essential information
- Uses communication tools effectively
- Engenders professional relationships to achieve objectives by developing networks and seeking and
providing advice
|
- Explains sensitive business matters and highly complex issues clearly
- Uses understanding of others' underlying interests, issues and motivation to gain and sustain others'
support for initiatives and positions
- Promotes effective communication between the public, clients and the organization
- Explains how programs relate and contribute to the organization's vision
|
Creative and Innovative Thinking
Generate and value new ideas and solutions that improve results.
|
Basic
|
Intermediate
|
Advanced
|
- Is open-minded, flexible, and receptive to alternative views
- Generates and shares new ideas
|
- Sees opportunity for improvement
- Promotes new ideas and innovative solutions even if they have an element of risk
|
- Fosters a climate that encourages innovation, creativity and risk taking
- Challenges the organization to different thinking about issues and solutions
|
Stress Management
Maintain one's and others effectiveness, even in stressful and
demanding situations.
|
Basic
|
Intermediate
|
Advanced
|
- Balances work, personal life and health
- Deals with conflict and stress with composure and professionalism
|
- Encourages a balance of workload and personal life
|
- Performs effectively in high stress and/or ambiguous situations
- Minimizes stress in the work environment
|
Insight and Judgement
Make appropriate choices while considering situations, issues
and persons involved.
|
Basic
|
Intermediate
|
Advanced
|
- Selects the right tasks or issues to work on
- Knows when to consult and what information to share
|
- Displays diplomacy and discretion
- Anticipates issues based on trends and developments
|
- Exercises authority in an informed manner
- Selects options and takes action with due consideration of the broader context
|
Integrity, Ethics and Values
Demonstrate through words and actions Public Service values and
ethics to ensure that public trust is upheld.
|
Basic
|
Intermediate
|
Advanced
|
- Exercises integrity and ethics in all transactions
- Acts in the public interest
- Acts in a manner consistent with Public Service values and ethics
- Treats people with fairness, dignity and respect
- Avoids real or perceived conflict of interest
|
- Ensures political neutrality in all dealings
- Ensures that public trust is not violated
|
- Sets an example for others to follow
- Instils core values and ethics in others
- Challenges unethical behaviour in others
|
Negotiating and Persuading
Gain support and find mutually acceptable solutions.
|
Basic
|
Intermediate
|
Advanced
|
- Presents own point of view and takes issues forward
- Supports position with factual information and the input of others
|
- Deals with conflicting points of view
- Assists in making effective trade-offs
- Builds on points of agreement to identify alternatives that optimize stakeholders' satisfaction
|
- Reaches a shared understanding and agreement on a common goal and result
|
Self-Confidence
Believe in their own abilities and have confidence in their
decisions and opinions.
|
Basic
|
Intermediate
|
Advanced
|
- Displays composure and professionalism
- Proposes ideas or positions, even those that differ from others'
|
- Takes ownership and responsibility for decisions that may differ from others' and/or may carry a risk
- Maintains a realistic view of personal strengths and limitations
- Displays openness to others' viewpoints and new information
|
- Makes decisions and is open to taking on new challenges
- Seeks opportunities to build overall confidence
|
Service Orientation
Develop and maintain an effective relationship with
stakeholders/clients, anticipate clients' needs and respond with appropriate
solutions.
|
Basic
|
Intermediate
|
Advanced
|
- Works with clients to identify and anticipate their need for information, advice and services
- Takes personal responsibility for timely and quality actions
- Provides realistic service options
|
- Ensures understanding of clients and stakeholders and the organization's role in serving them
- Provides expert advice to others to help them find appropriate solutions
- Maintains organization's capacity to meet client and stakeholders' needs and ensure results
- Seeks feedback on value and quality of services
- Implements immediate corrective action
|
- Develops and markets services and expertise
- Builds a positive environment to foster productive client relationships that ensure client-centred
service delivery
|
Teamwork and Working with Others
Work collaboratively with others to achieve common objectives,
goals and results.
|
Basic
|
Intermediate
|
Advanced
|
- Commits to the goals, roles and responsibilities of the team and its members
- Participates as a team member, and adds value to discussions and deliberations
- Shows respect for ideas of all team members
- Receives input openly from all team members
|
- Recognizes when teamwork is an efficient approach
- Recruits capable team members with complementary skills
- Motivates and energizes team members in order to achieve goals
- Identifies team members' strengths and weaknesses and adjusts their roles to maximize team output
|
- Creates team strategies that are aligned with business needs and goals
- Empowers team leaders and members to achieve results
- Recognizes and rewards team accomplishments
- Builds cooperation among cross-functional teams
|
II. Business Perspective Competencies
Business Analysis and Cognitive Capacity
Synthesize information, identify links and issues to arrive at
an understanding of a situation, problem or opportunity in order to respond
efficiently.
|
Basic
|
Intermediate
|
Advanced
|
- Compiles appropriate information from various sources into a coherent picture
- Applies appropriate analytical and research techniques
- Looks for trends/patterns, variances and issues
- Defines problems, their causes and effects
|
- Develops explanations for trends/patterns, variances and exceptional results in data
- Analyzes and synthesizes information to determine its relevancy and use
- Goes beyond available information by researching all the facts and alternatives
|
- Integrates financial and non-financial information from various areas to develop a longer-term
perspective
- Takes action based on available and/or limited information
|
Organization and Public Sector Knowledge
Understand the inner workings of the Public Service and
effectively utilize knowledge of the organization and its environment to
accomplish work and organizational objectives.
|
Basic
|
Intermediate
|
Advanced
|
- Describes the basic machinery of government, the role of public interest and governance
- Describes the policy-making function in government
- Describes the inter-relationships among program activities, departmental programs and functional areas
- Applies relevant policies
- Considers core business line operations
- Describes the basics of Budget Cycle, the Expenditure Management System (EMS) and the Financial
Information Strategy (FIS)
|
- Utilizes the core operational processes of the public service to achieve results
- Recognizes external factors affecting operational success
- Contributes to policy making and implementation
- Considers the interrelationships between financial and non-financial resources
|
- Integrates financial and non-financial information in business strategies and plans
|
Processes, Procedures and Technology
Understand and effectively utilize the organization's
procedures, processes and technology to achieve results.
|
Basic
|
Intermediate
|
Advanced
|
- Describes the general flow of transactions through the department
- Maintains computer literacy on systems/applications
- Develops reports to respond to management information needs
- Describes the links between processes, procedures and technologies
|
- Determines user requirements and related options to achieve results
- Improves business practices by integrating new applications, software, processes and systems
- Contributes to the development of, communicates and monitors policies
|
- Ensures procedures, processes and technology are aligned to fit the overall organizational structure
- Integrates information technology as a strategic resource
- Identifies the links between applications and ensures integration of data
- Re-engineers business processes
|
Risk Management
Identify, assess, understand and communicate the benefits and
consequences of risk issues in order to set the best course of action to achieve
work and organizational objectives.
|
Basic
|
Intermediate
|
Advanced
|
- Identifies, assesses and balances the level of risks and controls in operations when adopting
alternative approaches
- Identifies potential risks based on experience
- Contributes to discussions to manage/mitigate risk
|
- Develops, monitors and revises risk-management strategies
- Recognizes and advises on the probability of success for proposed options
- Develops contingency plans to address negative outcomes
|
- Communicates risk assessments and ways to reduce risks to acceptable levels
- Encourages sound risk-management approaches and practices
|
Strategic Thinking and Visioning
Support organizational vision and align strategies and
priorities accordingly to achieve objectives.
|
Basic
|
Intermediate
|
Advanced
|
- Demonstrates knowledge of corporate vision and strategic business issues
- Contributes to the planning process
|
- Explains how programs relate and contribute to the organizational vision
- Develops systems to monitor and measure the implementation of business and strategic plans
- Participates actively in the development of performance measures and indicators
- Articulates the visions, mission and goals to instill commitment
|
- Incorporates the views and perspective of clients and stakeholders in the development of business and
strategic plans
- Ensures that the organization's objectives and strategies are consistent with its mission
|
III. Leadership and Management Competencies
Change Management
Support, initiate, implement and adapt to change while dealing
with the impacts of shifting priorities and new developments.
|
Basic
|
Intermediate
|
Advanced
|
- Responds and adapts positively to change
- Seeks clarification on changing role and responsibilities
|
- Applies the principles of change management
- Gains support and buy-in for non-traditional or innovative activities/ decisions
- Considers the existing culture of the organization
|
- Fosters an environment that supports change
- Deals with the effects of and resistance to change
|
Developing Self and Others
Commit to learning and development in support of a continuous
learning environment and the alignment of organizational, professional and
personal goals.
|
Basic
|
Intermediate
|
Advanced
|
- Identifies personal learning goals and expectations
- Pursues goals with determination and perseverance
- Commits to continuous learning
- Seeks and acts on constructive feedback
- Shares knowledge, skills and lessons learned
|
- Establishes and communicates measurable expectations
- Sets ambitious but attainable performance goals for self and/or others
- Provides specific and constructive feedback on performance
- Provides solutions for continuous improvement
- Defines and aligns learning needs and plans with operational requirements and strategic direction
|
- Fosters and support an environment of continuous learning and development
- Encourages risk taking and makes allowances for mistakes
|
Problem Solving and Decision Making
Identify and effectively solving problems or difficult
situations using a range of analytical and creative approaches.
|
Basic
|
Intermediate
|
Advanced
|
- Seeks advice and assistance when required
- Involves the right people in the decision-making process
- Deals with conflict in an open, respectful and timely manner
|
- Defines the problem, weighs the options, assesses risks and selects a course of action
- Works to resolve disputes between others by understanding and identifying areas of shared interests
|
- Analyzes the long-term implications of decisions
- Develops proactive strategies to prevent or solve problems
- Acts decisively
- Uses innovative approaches to resolve conflicts where there are no shared interests
|
Work Management
Organize work, resources and processes to achieve and assess
results.
|
Basic
|
Intermediate
|
Advanced
|
- Identifies priorities and manages time effectively to meet deadlines
- Contributes to the development of a comprehensive work plan
- Applies legislation, codes and policies applicable to the workplace
|
- Maintains sound records of all activities
- Explains the principles of work flow management
- Determines scope and requirements
- Balances time and resources to achieve expected results
|
- Fosters a results-oriented environment
- Manages resources and/or workload to ensure alignment with departmental goals
- Anticipates external factors and manages their impact
- Allocates resources to meet changing circumstances
- Monitors performance and evaluates results
|
IV. Procurement Functional Competencies
Assessment and Planning of Requirements
Assess and plan for assets in support of programs and
operational requirements.
|
Basic
|
Intermediate
|
Advanced
|
- Describes how assets support program delivery
- Applies the concepts of supply and demand, make or buy, and of life-cycle management
- Identifies and defines authorities and their requirements in consultation with clients and stakeholders
- Recognizes the impact of asset decisions on those involved when planning requirements
- Applies various methods of acquisition, in order to be able to best meet requirements
- Considers the marketplace, trends and economic conditions
- Describes the roles and responsibilities of Common Service Providers
- Ensures client's requirements are considered
- Develops relevant acquisition schedules and adjusts these accordingly
- Works within the legal and political framework
|
- Forecasts use and assesses priorities of requirements in consultation with clients and stakeholders
- Evaluates existing, innovative and alternative methods of meeting requirements
- Selects approach based on best value to the Crown and Canadian taxpayers
- Considers social, environmental and sustainable development objectives and strategies in planning
acquisitions and in their use, operations and disposal
- Contributes to and/or develops, communicates and monitors acquisition and/or disposal procedures and
guidelines that promote a sound understanding of use and application
|
- Integrates various complex aspects of the requirements into plans
- Ensures that political, social and economic issues and impacts are appropriately addressed
|
Acquisition
Obtain assets and services that ensure best value to the Crown.
|
Basic
|
Intermediate
|
Advanced
|
- Applies various policies, principles, methods and constraints pertaining to acquisition
- Uses various methods of acquisition, in order to be able to best meet requirements
-
- Describes the roles and responsibilities of common service providers
- Gathers and disseminates data required for procurement reporting obligations
- Manages acquisition information by keeping it current and secure
|
- Recommends new or revised policies and procedures
- Develops and implements acquisition plans and evaluation frameworks
- Verifies the appropriateness of the requisition for complex operational requirements
- Determines approaches which would yield the optimal balance between price and other factors
- Provides advice with respect to contract management of complex requirements
- Obtains legal advice, resolves contract disputes and terminates contracts
- Identifies reporting requirements
- Monitors and identifies contracting deficiencies, suggests and implements remedies, including
policy/procedural changes
- Maintains overall records in a section/branch keeping storage processes effective and information
current and secure
|
- Develops strategic acquisition alliances
- Builds sound business cases for complex acquisitions
- Ensures that health and safety policies are addressed
- Ensures sustainable development considerations are addressed
- Identifies and implements innovative solutions for procurement requirements
- Manages processes and outcomes to achieve high-quality results
|
Operations, Use, Maintenance and Management
Ensure that assets are available and are effectively utilized,
maintained and managed to meet the organization's needs.
|
Basic
|
Intermediate
|
Advanced
|
- Recommends the appropriate instruments required for effective maintenance
- Supports the safeguarding of assets and considers environmental impacts
- Advises on the application of warranties and performance attributes of assets
- Applies relevant policies, processes, principles and methods
|
- Factors operations, use and maintenance strategies into procurement plans
- Develops an extensive understanding of assets: their characteristics, availability, condition and
performance history
- Assesses the effectiveness of the cost investment strategies for sustaining the life cycle of assets
- Uses supply chain methods to optimize operational efficiencies
- Manages agreements to ensure that all parties meet their obligations
- Monitors and enforces contractor performance to achieve objectives
|
- Develops integrated, horizontal strategies and long-term plans
- Develops performance management framework to effectively assess outcomes
- Re-aligns objectives and resources based on results of asset performance
|
Disposal
Use the most appropriate disposal process and that it is
characterized by prudence, probity and integrity and that the highest net value
is obtained.
|
Basic
|
Intermediate
|
Advanced
|
- Explains disposal policies, principles, methods and constraints
- Considers environmental implications in disposal
|
- Analyzes disposal/ investment recovery options to ensure best value to the Crown
- Assists in the development of comprehensive plans that ensure timely disposal of assets
- Keeps current on developments and changing conditions in the marketplace
- Develops an extensive understanding of assets: their characteristics, availability, condition and
performance history
- Ensures that disposal transactions comply with appropriate policies
- Considers the impact of the disposal on supporting assets and services
|
- Develops disposal strategies and alliances
- Considers the political, social and economic issues and impacts of disposal
- Supports the development, sound business case for complex disposal
- Manages and reviews disposal programs and/or processes to achieve optimal results
|
V. Materiel Management Functional Competencies
Assessment and Planning of Requirements
Assess and plan for assets in support of programs and
operational requirements.
|
Basic
|
Intermediate
|
Advanced
|
- Describes how assets and services support program delivery
- Describes the concepts of supply and demand, make or buy, and of life-cycle management
- Identifies and defines contracting and financial authorities and requirements in consultation with
clients and stakeholders
- Recognizes the impact of asset decisions on those involved when planning requirements
- Incorporates all aspects of life cycle when planning requirements
|
- Forecasts use and assesses priorities of requirements in consultation with clients and stakeholders
- Evaluates existing and new methods of meeting requirements
- Selects approach based on best value to the Crown and Canadian taxpayers
- Considers social, environmental and sustainable development objectives and strategies in planning
acquisitions and in their use, operations and disposal
- Develops, communicates and monitors acquisition and/or disposal procedures and guidelines that promote a
sound understanding of use and application
|
- Integrates diverse requirements into plans
- Ensures that political, social and economic issues and impacts are appropriately addressed
|
Acquisition
Obtain assets and services that ensure best value to the Crown.
|
Basic
|
Intermediate
|
Advanced
|
- Considers various policies, principles, methods and constraints pertaining to acquisition
- Uses various methods of acquisition, in order to be able to best meet requirements
- Considers the marketplace, trends and economic conditions
- Considers the roles and responsibilities of common service providers
- Adjusts acquisition schedules accordingly
- Verifies conformity of acquisition(s) received against contracted requirements
- Applies sustainable development practices
- Manages acquisition information by keeping it current and secure
|
- Analyzes investment options to ensure best value to the Crown
- Develops strategies that ensure immediate use and operation of assets once they are delivered
- Develops and implements acquisition plans and evaluation frameworks
- Establishes and monitors contract milestones to stay on track
|
- Develops strategic acquisition alliances
- Builds sound business cases for complex acquisitions
- Ensures that health and safety policies are addressed
- Ensures that sustainable development considerations are addressed
- Manages processes and outcomes to achieve high-quality results
|
Operations, Use, Maintenance and Management
Ensure that assets are available and are effectively utilized,
maintained and managed to meet the organization's needs.
|
Basic
|
Intermediate
|
Advanced
|
- Applies relevant policies, processes, principles and methods
- Schedules, allocates and distributes assets based on requirements
- Forecasts changes to materiel and resource requirements
- Maintains accurate and complete records of assets for tracking and monitoring
- Tracks inventory and maintenance schedules by using automated information systems
- Determines the most effective maintenance method
- Safeguards assets and the environment
- Monitors warranties and performance attributes of assets
|
- Translates operations, use and maintenance strategies into operational plans
- Develops an extensive understanding of assets: their characteristics, availability, condition and
performance history
- Assesses the effectiveness of the cost investment strategies for sustaining the life cycle of assets
- Uses supply chain methods to optimize operational efficiencies
- Manages agreements to ensure that all parties meet their obligations
- Monitors and enforces contractor performance to achieve objectives
- Identifies assets that are surplus to requirements
|
- Develops integrated, horizontal strategies and long-term plans
- Develops performance management framework to effectively assess outcomes
- Re-aligns objectives and resources based on results of asset performance
|
Disposal
Use the most appropriate disposal process and that it is
characterized by prudence, probity and integrity and that the highest net value
is obtained.
|
Basic
|
Intermediate
|
Advanced
|
- Describes disposal policies, principles, methods and constraints
- Packages and prepares items for disposal
- Considers environmental implications in disposal
|
- Analyzes disposal/ investment recovery options to ensure best value to the Crown
- Develops comprehensive plans that ensure timely disposal of assets
- Understands the marketplace by keeping current on developments and changing conditions
- Develops an extensive understanding of assets: their characteristics, availability, condition and
performance history
- Ensures that disposal transactions comply with appropriate policies
- Considers the impact of the disposal on supporting assets and services
|
- Develops disposal strategies and alliances
- Ensures that political, social and economic issues and impacts are addressed in disposal plans
- Builds a sound business case for complex disposal
- Manages and reviews disposal programs and/or processes to achieve optimal results
|
VI. General Functional Competencies
Assessment and Planning of Requirements
Assessing and planning for assets and services in support of
programs and operational requirements.
|
Basic
|
Intermediate
|
Advanced
|
- Understands how assets and services support program delivery
- Understands the concepts of supply and demand, make or buy, and of life-cycle management
- Identifies and defines authorities and requirements in consultation with clients and stakeholders
- Recognizes the impact of asset decisions on those involved when planning requirements
- Incorporates all aspects of life cycle into planning
|
- Forecasts use and assesses priorities of requirements in consultation with clients and stakeholders
- Evaluates existing and new methods of meeting requirements
- Selects approach based on best value to the Crown and Canadian taxpayers
- Considers social, environmental and sustainable development objectives and strategies in planning
acquisitions and in their use, operations and disposal
- Develops, communicates and monitors acquisition and/or disposal procedures and guidelines that promote a
sound understanding of use and application
|
- Integrates diverse requirements into plans
- Ensures that political, social and economic issues and impacts are appropriately addressed
|
Acquisition
Obtaining assets and services that ensure best value to the
Crown.
|
Basic
|
Intermediate
|
Advanced
|
- Understands various policies, principles, methods and constraints pertaining to acquisition
- Understands various methods of acquisition, in order to be able to best meet requirements
- Understands the marketplace, trends and economic conditions
- Understands the roles and responsibilities of common service providers
- Ensures thorough understanding of client requirements
- Develops comprehensive acquisition schedules and adjusts these accordingly
- Verifies conformity of acquisition(s) received against contracted requirements
- Applies sustainable development practices
- Manages acquisition information by keeping it current and secure
|
- Analyzes investment options to ensure best value to the Crown
- Develops strategies that ensure immediate use and operation of assets once they are delivered
- Develops and implements acquisition plans and evaluation frameworks
- Establishes and monitors contract milestones to stay on track
|
- Develops strategic acquisition alliances
- Builds sound business cases for complex acquisitions
- Ensures that health and safety policies are addressed
- Ensures that sustainable development considerations are addressed
- Manages processes and outcomes to achieve high-quality results
|
Operations, Use and Maintenance
Ensuring that assets are available and are effectively utilized
and maintained to meet the organization's needs.
|
Basic
|
Intermediate
|
Advanced
|
- Schedules, allocates and distributes assets based on requirements
- Forecasts changes to materiel and resource requirements
- Maintains accurate and complete records of assets for tracking and monitoring
- Tracks inventory and maintenance schedules by using automated information systems
- Determines the most effective maintenance method
- Safeguards assets and the environment
- Monitors warranties and performance attributes of assets
|
- Translates operations, use and maintenance strategies into operational plans
- Develops an extensive understanding of assets: their characteristics, availability, condition and
performance history
- Assesses the effectiveness of the cost investment strategies for sustaining the life cycle of assets
- Uses supply chain methods to optimize operational efficiencies
- Manages agreements to ensure that all parties meet their obligations
- Monitors and enforces contractor performance to achieve objectives
- Identifies assets that are surplus to requirements
|
- Develops integrated, horizontal strategies and long-term plans
- Develops performance management framework to effectively assess outcomes
- Re-aligns objectives and resources based on results of asset performance
|
Disposal
Maximizing the return on the disposal of surplus Crown assets.
|
Basic
|
Intermediate
|
Advanced
|
- Understands disposal policies, principles, methods and constraints
- Prepares assets to meet contractor and policy requirements
- Considers environmental implications in disposal
|
- Analyzes disposal/ investment recovery options to ensure best value to the Crown
- Develops comprehensive plans that ensure timely disposal of assets
- Understands the marketplace by keeping current on developments and changing conditions
- Develops an extensive understanding of assets: their characteristics, availability, condition and
performance history
- Ensures that disposal transactions comply with appropriate policies
- Considers the impact of the disposal on supporting assets and services
|
- Develops disposal strategies and alliances
- Ensures that political, social and economic issues and impacts are addressed in disposal plans
- Builds a sound business case for complex disposal
- Manages and reviews disposal programs and/or processes to achieve optimal results
|