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User Fee: Federal Workers' Compensation Service Fees for Administration
Fee Type: (O)1
Fee-setting Authority: Government Employees Compensation Act
Date Last Modified: September 1990
Performance Standards: 90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours
Performance Results: 75%a
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
2,700 | 2,574 | 4,000 | 2011-12 | 2,700 | 4,100 |
2012-13 | 2,800 | 4,200 | |||
2013-14 | 2,900 | 4,300 |
Other Information:
1Regulatory (R) or Other Products and Services (O).
aThe total number of Government Employees Compensation Act (GECA) claims received has remained virtually the same for 2010-2011 in comparison to the previous fiscal year, and represents a change of less than 1%. In the case of GECA claims identified as having potential third party involvement, however, 80% of provincial jurisdictions experienced increases in the number of claims received. Collectively, this represents a sizeable national increase in the order of 19% of potential GECA third party claims over the same previous fiscal year, which could have contributed in delaying the 24-hour reporting target. Also, as of a few years ago, all identified GECA third party claims in some of our largest regions must now undergo an “election” by the claimant, and only once the election cycle is complete can an accident report be submitted to the proper provincial authority for adjudication; this newer method of claim processing would have contributed in further delaying the established 24-hour reporting target.
User Fee: Other Initiative - Labour Fire Protection Engineering Services Feesa
Fee Type: (O)1
Fee-setting Authority: Financial Administration Act
Date Last Modified: June 1993
Performance Standards: 90% of plan review completed within 21 calendar days or 15 working days
Performance Results: 94%
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
80 | 49 | 5,400 | 2011-12 | 20 | 5,500 |
2012-13 | - | - | |||
2013-14 | - | - |
Other Information:
1Regulatory (R) or Other Products and Services (O).
aThe Full Cost represents the total expenditures for Fire Protection Services program of which only a small portion is recoverable through user fees for the fire protection engineering service delivery to Crown Corporations. The provision of specialized fire protection services to Crown Corporations will not be continued after February 1, 2012.
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: (O)1
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of requesta
The Access to Information Act provides more detail:
http://lois-laws.justice.gc.ca/eng/acts/A-1/page-1.html
Performance Results: 96%
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
5 | 5 | 859 | 2011-12 | 5 | 860 |
2012-13 | 5 | 860 | |||
2013-14 | 5 | 860 |
Other Information:
1Regulatory (R) or Other Products and Services (O).
aEven though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request.
User Fee: Searches of the CPP and OAS data banks
Fee Type: (R)1
Fee-setting Authority: Department of Social Development Act, Section 19
Date Last Modified: 1998
Performance Standards: Searches completed within 10 working days from receipt of requesta
Performance Results: 34%b
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
243 | 268 | 268 | 2011-12 | 308 | 308 |
2012-13 | 354 | 354 | |||
2013-14 | 408 | 408 |
Other Information:
1Regulatory (R) or Other Products and Services (O).
aDepending on the volume of commercial search requests, the searches will be completed no later than 10 working days after receipt of the request.
bThe Department is taking steps to address this under-performance, which was due to lack of resources to respond to peak or large volume searches. A plan is being developed to address immediately the backlog in search requests. In the longer term, the appropriateness of the service standard and the resources required to administer the program efficiently will be assessed.
User Fee: Social Insurance Number Replacement Card Fee
Fee Type: (R)1
Fee-setting Authority: Financial Administration Act
Date Last Modified: 1988
Performance Standards: A replacement Social Insurance Number (SIN) card will be mailed within 5 business days from date of receipt of request
Performance Results: 91%
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
1,887 | 1,823 | 2,871 | 2011-12 | 1,756 | 2,854 |
2012-13 | 1,683 | 2,817 | |||
2013-14 | 1,612 | 2,781 |
Other Information:
1Regulatory (R) or Other Products and Services (O).
2010-11 ($ thousands) | Planning Years ($ thousands) | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Subtotal Regulatory | 2,130 | 2,091 | 3,139 | 2011-12 | 2,064 | 3,162 |
2012-13 | 2,037 | 3,171 | ||||
2013-14 | 2,020 | 3,189 | ||||
Subtotal Other Products and Services | 2,785 | 2,628 | 10,259 | 2011-12 | 2,725 | 10,460 |
2012-13 | 2,805 | 5,060 | ||||
2013-14 | 2,905 | 5,160 | ||||
Total | 4,915 | 4,719 | 13,398 | 2011-12 | 4,789 | 13,622 |
2012-13 | 4,842 | 8,231 | ||||
2013-14 | 4,925 | 8,349 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Federal Workers' Compensation Service Fees for Administration | 90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours | 75% | The Service Fees cover expenses to administer the Crown Corporations' workers' compensation program and represent HRSDC salaries, non-salaries, accommodation costs, cost of capital and depreciation costs, which are charged and prorated based on each organization’s number of new claims. Clients have the opportunity to provide feedback on service standards at any time through the Labour Program regional offices and headquarters. |
Other Information: For fiscal 2010-2011, the percentage of Government Employees Compensation Act (GECA) claims processed within a 24-hour period to the appropriate workers' compensation authority is in the order of 75%, which represents a differential of 15 percentage points between this value and the established target rate of 90%. The total number of GECA claims received has remained virtually the same for 2010-2011 in comparison to the previous fiscal year, and represents a change of less than 1%. In the case of GECA claims identified as having potential third party involvement, however, 80% of provincial jurisdictions experienced increases in the number of claims received. Collectively, this represents a sizeable national increase in the order of 19% of potential GECA third party claims over the same previous fiscal year, which could have contributed in delaying the 24-hour reporting target.
Also, as of a few years ago, all identified GECA third party claims in some of our largest regions must now undergo an “election” by the claimant, and only once the election cycle is complete can an accident report be submitted to the proper provincial authority for adjudication; this newer method of claim processing would have contributed in further delaying the established 24-hour reporting target.
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Other Initiative - Labour Fire Protection Engineering Services Fees | 90% of plan review completed within 21 calendar days or 15 working days | 94% | The Labour Program recently reviewed all of its program areas and determined that the provision of specialized fire protection engineering services to Crown Corporations will not be continued due to program priorities and resource limitations. This will take effect starting February 1, 2012. |
Other Information:
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides more detail: http://lois-laws.justice.gc.ca/eng/acts/A-1/page-1.html. |
96% | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Other Information:
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Searches of the CPP and OAS data banks | Searches completed within 10 working days from receipt of request | 34% | A departmental study done in 2005 confirmed the maximum fee of $10 that is charged does not exceed the cost per search. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Additionally, a fee is negotiated if the numbers of requests are more than 1000 at a given time by one company. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time. |
Other Information: The Department is taking steps to address this performance result. In the past the Division has used resources from other business lines to provide a surge capacity to respond to spikes in volumes of requests, or to respond to requests that include a large volume of searches. In 2010-2011, this surge capacity was not available for various reasons, including resourcing pressures across the organization, and a reorganization that changed the place of this function within the Directorate. The Division is developing a plan to address immediately the backlog in search requests, and a plan for the longer term to assess the appropriateness of the service standard and the resources required to administer the program most efficiently.
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Social Insurance Number Replacement Card Fee | 90% of Social Insurance Number (SIN) cards will be mailed within 5 business days from date of receipt of request | 91% | The fee for a replacement SIN card is prescribed in the Social Insurance Number Replacement Card Fees Order, 1988, made pursuant to the Financial Administration Act. A departmental review, completed in September 2007, confirmed the nominal fee of $10 that is charged does not exceed the cost of issuing a replacement card. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time. |
Other Information: