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User Fee: Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff
Fee Type: Other Products and Services (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Regular orders are processed within 30 days of receipt.
For rush service:
Number of Copies | Response Time | |
---|---|---|
In-person Request | Written Request | |
100 | Maximum of 100 copies per 24 hours | 5 working days |
500 – 999 | 5 working days | 7 working days |
1,000 – 1,999 | 10 working days | |
2,000 – 2,999 | 15 working days | |
3,000 – 3,999 | 20 working days | |
4,000 – 4,999 | 25 working days | |
5,000 – 6,000 | 30 working days |
Number of Copies | Response Time | |
---|---|---|
In-person Request | Written Request | |
50 | Maximum of 50 copies per 24 hours | 7 working days |
250 – 499 | 5 to 10 working days | 7 to 10 working days |
500 – 749 | 10 to 15 working days | |
750 – 999 | 15 to 20 working days | |
1,000 – 1,249 | 20 to 25 working days | |
1,250 – 1,500 | 25 to 30 working days |
Performance Results: The processing standard of 30 days has been met at 95%. The processing standard for the rush service has been met at 100%.
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
394.3 | 297.3 | 2,293.8 | 2011-12 | 408.1 | 2,351.0 |
2012-13 | 408.1 | 2,409.9 | |||
2013-14 | 408.1 | 2,470.1 |
Other Information: The Web site www.collectionscanada.gc.ca/copies/005010-5020-e.html contains further information regarding our services, prices and performance standards.
User Fee: Copies of documents on microform produced by clients themselves
Fee Type: Other Products and Services (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Not applicable
Performance Results: Client Self-Service, clients get the microform on the shelf and make their own copies.
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
52.7 | 22.6 | 99.2 | 2011-12 | 38.4 | 101.7 |
2012-13 | 38.4 | 104.2 | |||
2013-14 | 38.4 | 106.8 |
User Fee: Service fee for reproduction of documents produced by private sector suppliers
Fee Type: Other Products and Services (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Upon receipt of request: for copied material: approx. 6 weeks; for uncopied material: approx. 10-12 weeks
Performance Results: The processing standard of 6 weeks for copied material has been met at 99%; the processing standard of 12 weeks for uncopied material has been met at 99%.
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
56.0 | 27.6 | 716.8 | 2011-12 | 49.5 | 734.7 |
2012-13 | 49.5 | 753.1 | |||
2013-14 | 49.5 | 771.9 |
User Fee: Postage and handling
Fee Type: Other Products and Services (O)
Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12
Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005
Performance Standards: Not applicable
Performance Results: Not applicable
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
36.8 | 30.3 | 51.5 | 2011-12 | 40.4 | 52.8 |
2012-13 | 40.4 | 54.1 | |||
2013-14 | 40.4 | 55.5 |
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type: Other Products and Services (O)
Fee-setting Authority: Access to Information Act
Date Last Modified: 2007 (as a result of amendments to the Federal Accountabi-lity Act)
Performance Standards: 30 days, or within allowable time extensions
Performance Results: Access to Information Act: 94% of the formal requests were completed on time. Privacy Act: 99% of the formal requests were completed on time
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
10.2 | 10.9 | 6,781.8 | 2011-12 | 13.6 | 6,951.3 |
2012-13 | 13.6 | 7,125.1 | |||
2013-14 | 13.6 | 7,303.2 |
2010-11 ($ thousands) | Planning Years ($ thousands) | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Subtotal Regulatory | 2011-12 | |||||
2012-13 | ||||||
2013-14 | ||||||
Subtotal Other Products and Services | 550.0 | 388.7 | 9,943.1 | 2011-12 | 550.0 | 10,191.5 |
2012-13 | 550.0 | 10,446.4 | ||||
2013-14 | 550.0 | 10,707.5 | ||||
Total | 550.0 | 388.7 | 9,943.1 | 2011-12 | 550.0 | 10,191.5 |
2012-13 | 550.0 | 10,446.4 | ||||
2013-14 | 550.0 | 10,707.5 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings documents and archival records created in electronic formats by LAC staff | Regular orders are processed within 30 days of receipt. For rush service see Table 6-A Section C. | The processing standard of 30 days has been met at 92%. The processing standard for the rush service has been met at 100%. | During 2010-2011, Stakeholder Consultations were conducted with clients using the services at distance and in-person. 83.3% of “at a distance” clients were satisfied with services received. 87% of “in-person” clients were satisfied with services received. |
Copies of documents on microform produced by clients themselves | Not applicable | Clients serve themselves. They pick-up the microforms from the shelf and make their own copies. | |
Service fee for reproduction of documents produced by private sector suppliers | Upon receipt of request: for copied material: approx. 6 weeks; for uncopied material: approx. 10-12 weeks. | The processing standard of 6 weeks for copied material has been met at 99% The processing standard of 10-12 weeks for uncopied material has been met at 99% |
During 2010-2011, Stakeholder Consultations were conducted with clients using the services at distance and in-person. 83.3% of “at a distance” clients were satisfied with services received. 87% of “in person” clients were satisfied with services received. |