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User Fees Reporting (2009-2010)
Template A: User Fees (2009-2010)
User Fee: Fees charged for processing access requests filed under the Access to Information Act
Fee Type: Other products and services
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Act. Notice of extension to be sent within 30 days of receipt of request.
Performance Results: See Note 1
| 2009-10 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| $3,500 | $4,000 | $750 000 (See Note 2) |
2010-11 | (See Note 3) | $1,096 |
| 2011-12 | (See Note 3) | (See Note 4) | |||
| 2012-13 | (See Note 3) | (See Note 4) | |||
Other Information:
Note 1: Taking into account external factors, 59 per cent of requests were completed within the prescribed time frame.
Note 2: This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 3. This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4: Budget information not provided in advance. Cannot provide figures for 2011-2012 and 2012-2013.
Template A: User Fees (2009-2010)
User Fee: External Fees
Fee Type: Certification Fees
Fee-setting Authority: Departmental Act
Date Last Modified: February 26, 2004
Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application
Performance Results: 8 per cent
| 2009–2010 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| $3,300,000 | $3,798,617 | $3,193,500 | 2010-2011 | $3,800,000 | $3,200,000 |
| 2011-2012 | $3,800,000 | $3,350,000 | |||
| 2012-2013 | $3,800,000 | $3,500,000 | |||
* Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:
- The performance standard, if provided, may not have received Parliamentary review; and
- The performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g., international comparison; independent complaint address).
- The performance result, if provided, is not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.
Template B: User Fees Totals
| 2009-10 | Planning Years | |||||
|---|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
| Sub-Total (Fees charged for processing access requests filed under the Access to Information Act |
$3,500 | $4,000 | $750,000 (See Note 2) |
2010-11 | (See Note 3) | $1,096,000 |
| 2011-12 | (See Note 3) | (See Note 4) | ||||
| 2012-13 | (See Note 3) | (See Note 4) | ||||
| Sub-Total (External Fees) | $3,300,000 | $3,798,617 | $3,193,500 | 2010-11 | $3,800,000 | $3,200,000 |
| 2011-12 | $3,800,000 | $3,350,000 | ||||
| 2012-13 | $3,800,000 | $3,350,000 | ||||
| Total | 2010-11 | N/A | $4,296,000 | |||
| 2011-12 | N/A | N/A | ||||
| 2012-13 | N/A | N/A | ||||
Note 1: Taking into account external factors, 59 per cent of requests were completed within the prescribed time frame.
Note 2: This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 3: This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4: Budget information not provided in advance. We cannot provide figures for 2011-2012 and 2012-2013.
Template C - External Fees (Service Standards)
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
| Fees charged for processing access requests filed under the Access to Information Act | Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Access to Information Act. Notice of extension to be sent within 30 days of receipt of request. | 59 per cent of requests were completed on time. | This service standard is established by the Access to Information Act and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Other Information:
Website on Access to Information: http://laws.justice.gc.ca/en/a-1/8.html
Website on Access to Information Regulations: http://laws.justice.gc.ca/eng/SOR-83-507/page-1.html
Template C - External Fees
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
| Certification Fees | The current service standard of the Canadian Audio-Visual Certification Office (CAVCO) is the issuance of certificates within 10 weeks from receipt of a complete application. | CAVCO was unable to meet its goal service standard due to a period of unusually high staff turnover because of departures for maternity leave (3), medical leave (3), and a deployment (1). The time required to transition in-process files and to fully train replacement analysts led to an unusually large backlog. However, once analysts were up to speed, CAVCO met its service standard 65 per cent of the time. In 2010-2011, CAVCO management will strive to ensure a more stable human resources base. There will also be an opportunity to adjust CAVCO's service standard in line with clients' uptake of the new online application system. | In 2011-2012, CAVCO will survey its clients to measure their satisfaction following the implementation of the CAVCO online application system. |
Template C - External Fees
| A. External Fee | Service Standard | Performance Result | Stakeholder Consultation |
|---|---|---|---|
| Special publications and products Special publications and products prices are determined by comparing market prices and prices of other CCI publications, and by considering the size, content, and printing and translating costs for the product. |
CCI responds to general questions or requests about publications within 2 working days if requests are telephoned or e-mailed to Publications Sales or to Client Services; or sent through E-Services on CCI website. CCI processes publications and special products orders within a week of receiving payment. Packaging materials and procedures ensure that less than 2 per cent of its material arrives defective. |
100 per cent of requests were processed according to service standards. | N/A |
| Learning opportunities-workshops CCI offers 14 Regional workshops costing $500 each. Clients are eligible for one regional workshop per fiscal year. Additional workshops are available at $500 each plus all expenses (transportation, accommodation, daily allowance, travel time, materials, transportation, and equipment rental). |
CCI responds to general questions or requests about training within 2 working days if requests are telephoned or e-mailed to Learning Opportunities or Client Services; or sent through E-Services on CCI website. For regional workshops, clients are notified of acceptance or rejection within 8 weeks of the December 1 application deadline. CCI responds to new requests within 3 weeks. Clients are notified of acceptance or rejection within 8 weeks and informed of whatever terms, conditions, and fees apply. CCI maintains an overall client satisfaction rate of 100 per cent, based on 11 quality parameters. (Note B1). Target of participants who reported improvement in knowledge, skills and practices is at least 90 per cent. |
100 per cent of participants reported improved knowledge, skills and practices. | N/A |
| Library services Photocopies, books and audio-visual material loans: no fees for Canadian clients and libraries. Small fees for foreign clients: Photocopies : US$10 for up to 20 pages (including shipping and handling); US$.20 for each additional page; Loans: US$10 per book (including shipping and handling). Replacement costs for loss or damage: cost of the item plus a $50 processing fee. |
CCI responds to general questions or requests about library services within 2 working days if requests are telephoned or e-mailed to Library Services or Client Services; or sent through E-Services on the CCI website. CCI processes requests for photocopies, books or facsimile transmissions within 1 week of receiving the request. |
100 per cent of requests are processed within 1 week. | N/A |
B. Other information:
B1: Quality parameters (client satisfaction survey): Processing of the request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value.
B2: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.
Canadian Conservation Institute (CCI), 2009-2010
