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ARCHIVED - National Research Council Canada - Supplementary Tables

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User Fees Reporting

Table A: User Fees

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act (ATIA)

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.

Performance Results: NRC received 23 access to information requests; 32 consultations from other government departments.

NRC routinely waives fees in accordance with TBS guidelines.

2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 125 203,400 2010-2011 500 250,000
2011-2012 500 250,000
2012-2013 500 250,000

Table B: External Fees

External Fee Service Standard Performance Results Stakeholder Consultation
Certified Reference Materials Program (NRC-INMS) 3 business days turnaround time between reception of order and shipping of order Of the 616 orders received this fiscal year, 74.5% met the 3-day standard. Only 1 of 616 customers responded to NRC's survey. The response was "very satisfied." The low response rate was taken as a indicative of general satisfaction with the Program. All comments and complaints with possible action items were reviewed.
Fees charged for Canada Institute for Scientific and Technical Information (NRC-CISTI) Document Delivery NRC offered three levels of document delivery services. Urgent orders were guaranteed delivery within 2 hours. Direct service orders were filled within 24 hours. Extended service had no deadlines since suppliers from around the world were used to supply documents. Overall, the document delivery services had a fill rate of 87% with a low reported problems rate of 3.1%. The Urgent service guaranteed delivery time was met for over 99% of orders. The document delivery service was scheduled to be discontinued in 2010 so no stakeholder consultation was done. Service standards remained the same as in previous years.
Sale of National Code Documents and other documents Orders processed (shipped) 1-14 days after receipt of all required information. 93.1% of orders processed within 1-14 days. 99.7% satisfaction; in 4556 orders, 6 orders required further follow-up in response to a concern or complaint, all resolved to clients' satisfaction.