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User Fees Reporting
Template A: User Fees
User Fee: The family Order and Agreements Enforcement Assistance (FOAEA)
Fee Type: Regulatory
Fee-setting Authority: FOAEA Act
Date Last Modified: March 1999
Performance Standards: Yes
Performance Results: Results are available in table "External Fees"
| 2009-10 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 7,200 | 7,400 | 2,313 | 2010-11 | 7,200 | 1,984 |
| 2011-12 | 7,200 | 1,481 | |||
| 2012-13 | 7,200 | 1,481 | |||
Other Information:
FOAEA
Full cost reflects the direct cost of the Family Law Assistance Services (FLAS) Unit in Justice and excluded indirect cost.
User Fee: The Central Divorce Proceedings
Fee Type: Regulatory
Fee-setting Authority: CRDP Fee Order
Date Last Modified: May 1986
Performance Standards: Yes
Performance Results: Results are available in table "External Fees"
| 2009-10 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 800 | 801 | 251 | 2010-11 | 800 | 220 |
| 2011-12 | 800 | 165 | |||
| 2012-13 | 800 | 165 | |||
Other Information:
CRDP
Full cost reflects the direct cost of the Family Law Assistance Services (FLAS) Unit in Justice and excluded indirect cost.
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other product and services
Fee-setting Authority: Access to Information Act (ATIA)
Date Last Modified: 1992
Performance Standards: Yes
Performance Results: Results are available in table "External Fees"
| 2009-10 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 5.0 | 4.0 | 1,676 | 2010-11 | 3.3 | 1,980 |
| 2011-12 | 2.8 | 2,334 | |||
| 2012-13 | 2.4 | 2,755 | |||
Other Information:
ATIA
Full cost reflects the direct cost of the Access to Information and Privacy (ATIP) Office in Justice and excluded indirect cost. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation. In addition, the Forecast Revenue column for future fiscal years is reduced due to less paper usage and alternate media, i.e. CDs.
Template B: User Fees Totals
| 2009-10 | Planning Years | |||||
|---|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
| Sub-Total (R) | 8,000 | 8,201 | 2,564 | 2010-11 | 8,000 | 2,204 |
| 2011-12 | 8,000 | 1,646 | ||||
| 2012-13 | 8,000 | 1,646 | ||||
| Sub-Total (O) | 5.0 | 4.0 | 1,676 | 2010-11 | 3.3 | 1,980 |
| 2011-12 | 2.8 | 2,334 | ||||
| 2012-13 | 2.4 | 2,755 | ||||
| Total | 8,005 | 8,205 | 4,240 | 2010-11 | 8,003 | 4,184 |
| 2011-12 | 8,003 | 3,980 | ||||
| 2012-13 | 8,002 | 4,401 | ||||
Template C - External Fees
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
| The family Order and Agreements Enforcement Assistance (FOAEA) | 1. Processing of tracing applications under Part I of the Act will be completed and a response provided to provincial/territorial enforcement programs within 10 business days. | A total of 23,671 applications received and treated within 10 business days. Standard met at 100%. | Informal feedback and general day-to-day interactions with clients and stakeholders, including provincial and territorial maintenance and enforcement programs, courts, creditors and other federal government partners, indicate a high level of satisfaction with the services provided under both the Family Orders
and Agreement Enforcement Assistance and Central Registry of Divorce Proceedings programs. A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction |
| 2. Garnishment applications under Part II of the Act will be in effect 35 days after receipt. | 82,522 garnishment applications accepted within the time frame. Standard met at 100%. | ||
| 3. Licence-denial applications under Part III of the Act will be initiated and terminated within 10 business days. | 10,290 applications received and processed within the time frame. Standard met at 100%. | ||
| 4. Public enquiries are to be responded to within 48 hours. | Since the replacement of the interactive voice response system (IVR) in December 2009, 35,024 calls received. | ||
| The Central Divorce Proceedings | 1. Clearance Certificates are to be issued within 3 weeks of receipt of the application. | Standard met at 90%. | A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction. |
| 2. Divorce information is to be provided to Statistics Canada annually, according to schedule. | Standard met 100%. | ||
| 3. All telephone enquiries are to be responded to within 24 hours and all written enquiries are to be responded to within 5 business days. | Approximately 100 to 150 daily telephone enquires and written enquiries was received and standard was met at 90%. | ||
| 4. Quarterly invoices and compensation reports are to be issued within 30 days. | Standard met at 100%. | ||
| Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1 |
Standard met at 95.0%. | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992. |