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User Fees Reporting – Part 1
User Fees Act
| A. User Fee | Fee Type | Fee- setting Authority | Date Last Modified | 2009-10 | Planning Years | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Forecast Revenue ($000) | Actual Revenue ($000) | Estimated Full Cost ($000) | Performance Standard | Performance Result | Fiscal Year | Forecast Revenue | Estimated Full Cost | ||||
| Entry Fees | Other Products and Services | Parks Canada Agency Act | Increased in 2008. New fees added in 2010. | $52,525 | $53,111 | $172,807 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard. | 2010-11 | $53,100 | $167,499 |
| 2011-12 | $53,100 | $149,821 | |||||||||
| 2012-13 | $53,100 | $149,727 | |||||||||
| Camping Fees | Other Products and Services | Parks Canada Agency Act | Increased in 2008. New fees added in 2010. | $16,575 | $17,689 | $30,195 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard. | 2010-11 | $17,600 | $29,267 |
| 2011-12 | $17,600 | $26,178 | |||||||||
| 2012-13 | $17,600 | $26,162 | |||||||||
| Lockage and Mooring fees | Other Products and Services | Parks Canada Agency Act | Lockage and Mooring fees increased in 2008. | $2,470 | $2,656 | $31,428 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard. | 2010-11 | $2,500 | $30,463 |
| 2011-12 | $2,500 | $27,248 | |||||||||
| 2012-13 | $2,500 | $27,231 | |||||||||
| Pools | Other Products and Services | Parks Canada Agency Act | Increased in 2003. | $3,870 | $3,923 | $6,762 | 85% of visitors are satisfied | For the 2009 cycle, no locations with this service were surveyed | 2010-11 | $3,900 | $6,555 |
| 2011-12 | $3,900 | $5,863 | |||||||||
| 2012-13 | $3,900 | $5,859 | |||||||||
| Municipal Services | Other Products and Services | Canada National Parks Act | Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996. | $3,120 | $2,734 | $23,557 | For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. | Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds the standard. | 2010-11 | $2,700 | $24,400 |
| 2011-12 | $2,700 | $19,155 | |||||||||
| 2012-13 | $2,700 | $13,035 | |||||||||
| Other Revenues | Other Products and Services | Parks Canada Agency Act | Business licences increased in 1994; other fees increased in 2008. New fees added in 2010. | $9,250 | $7,959 | $47,507 | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | 2010-11 | $8,000 | $46,048 |
| 2011-12 | $8,000 | $41,188 | |||||||||
| 2012-13 | $8,000 | $41,162 | |||||||||
| Total | $87,810 | $88,072 | $312,259 | 2010-11 | $87,800 | $304,233 | |||||
| 2011-12 | $87,800 | $269,455 | |||||||||
| 2012-13 | $87,800 | $263,178 | |||||||||
B. Date Last Modified
Following tabling in Parliament in March 2005 pursuant to the User Fees Act, multi-year fees for entry, camping, lockage and mooring and other revenues (excluding business licences) were approved under the Parks Canada Agency Act in June 2005 for the years 2005/2006 to 2008/2009. New revenues are to be directed to maintain and improve associated services and facilities.
In May 2009, Parks Canada announced a two-year fee freeze at all national parks and national historic sites managed by the Agency. Included in the freeze are Parks Canada entry fees, camping at national parks, lockage and mooring at historic canals and several other national fees for basic services. The fee freeze is intended to support the tourism industry and local economies and encourage a greater number of Canadians to experience Canada’s treasured natural and historic places. For the general public, 2008 prices are in effect until April 1, 2011. For commercial groups, 2009 prices are in effect until April 1, 2012.
Since the fee approvals in 2005, Parks Canada developed and has received approval for new market-responsive service improvements at several parks and sites. Examples of these include accommodations, such as camping yurts, and newly developed enhanced interpretation programs. A 2010 fee proposal was developed for these new services. The proposal did not include any fee increases for current facilities or services consistent with the fee freeze.
The Agency undertook consultations for the 2010 fee proposal between September 4, 2009 and October 16, 2009. Since none of fee proposals increased the fees for national services and the nature of the fee proposals were relatively local, the consultations were more limited in scope than those conducted by the Agency in 2005 in support of its major multi-year user fee proposal. All requirements of subsection 4(1) of the User Fee Act were met and there was widespread acceptance of the proposed prices for new services.
The Parks Canada 2010 new fee proposal was tabled in Parliament in March 2010 as required by the User Fees Act. The House of Commons Standing Committee on Environment and Sustainable Development presented a report recommending that the Parks Canada User Fees Proposal be adopted. In the Senate, the required 20 sitting days for considering the User Fees Act submission elapsed, meaning that the submission is deemed to be recommended for adoption.
The new 2010 fees were approved under the Parks Canada Agency Act in June 2010. At this time several redundant fees were also revoked. The revenue from the new fees will help to recover the costs of these new programs and services.
On July 1, 2006 and again on January 1, 2008, the Government of Canada implemented a one percent reduction to the goods and services tax (GST). This affected all fees as the GST is included in all of Parks Canada approved fees. These reductions are not reflected in the date last modified column as they were not established through the full process, only reduced consistent with Government of Canada direction.
Municipal services, water, sewer and garbage fees are formula-based (except at Riding Mountain National Park) to allow for cost recovery. They may increase or decrease each year in response to changing costs.
C. Additional Notes
Real property rentals are not subject to the User Fees Act and are not included in the table. In 2009/2010, real property rental revenues were $ 23,096,100.
User Fees Reporting – Part 2
External Fees
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
| Entry Fees | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | Standard is based on a long standing measure2 |
| Camping Fees | 85% of visitors are satisfied | 100% of sampled locations exceed the standard | Standard is based on a long standing measure2 |
| Lockage and Mooring Fees | 85% of visitors are satisfied |
100% of sampled locations exceed the standard | Standard is based on a long standing measure2 |
| Pools | 85% of visitors are satisfied |
For the 2009 cycle, no locations with this service were surveyed | Standard is based on a long standing measure2 |
| Municipal Services | For water, the Guidelines for Canadian Drinking Water Quality (2002) are the current standard. For wastewater, Parks Canada Agency will meet Federal Guidelines for effluent quality and wastewater (1976) and work towards setting and meeting Agency leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with community councils and the business community. | Water quality guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines | Canadian drinking water guidelines were established in 2002. Federal guidelines for wastewater effluent were established in 1976 and Parks Canada leadership targets were established in 1997. The leadership targets are used as the basis for consultation with communities. Garbage collection standards have evolved over time in response to individual community needs, and specific frequency of pickups is set in consultation with users. |
| Other revenues | 85% of visitors are satisfied | 100% of sampled locations exceed the standard1 | Standard is based on a long standing measure2 |
Other Information:
- For further details please see Program Activity 4: Visitor Experience.
- Parks Canada has been using visitor satisfaction at surveyed sites as a measure of performance since 1996. The 85 percent satisfaction standard has been well established and communicated through the Agency's corporate planning and reporting documents since 1999. In 1998, Parks Canada also introduced a Quality Service Guarantee that applies to all visitor services for which fees are paid. This initiative ensures that visitors have an immediate recourse if they are not satisfied with the quality of service provided or do not believe that they received value for fees. Through the Guarantee, the concern is immediately addressed up to and including a refund of a portion or entire fee paid. This achieves the spirit of accountability for performance as contemplated by the User Fees Act, and exceeds the Act's requirements by refunding the user-fee immediately to a dissatisfied client.