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2009-10
Departmental Performance Report

Parks Canada Agency

Supplementary Information (Tables)

Sources of Respendable Revenue

**(in thousands of dollars)**
Program Activity	Actual 2007-08	Actual 2008-09	2009-10
Program Activity	Actual 2007-08	Actual 2008-09	Main Estimates	Planned Revenue	Total Authorities	Actual
Visitor Experience
Entrance Fees	50,199	52,527	54,761	54,761	53,111	53,111
Camping Fees	16,713	16,576	15,750	15,750	17,689	17,689
Lockage and Mooring Fees	2,688	2,472	3,048	3,048	2,656	2,656
Pools	4,099	3,871	3,603	3,603	3,923	3,923
Interpretation Programs	769	735	935	935	717	717
Other Recreational Fees	2,962	3,089	4,261	4,261	3,137	3,137
	77,457	79,270	82,358	82,358	81,233	81,233
Townsite & Throughway Infrastructure
Municipal Service Fees	2,890	3,121	2,676	2,676	2,734	2,734
	2,890	3,121	2,676	2,676	2,734	2,734
Other Revenue
Real Property Rentals and Business Fees	17,624	20,954	17,614	17,614	23,096	23,096
Miscellaneous	9,357	10,891	8,352	8,352	8,812	8,812
	26,981	31,845	25,966	25,966	31,908	31,908

Total Respendable Revenue	107,328	114,236	111,000	111,000	115,875	115,875

Totals may not agree due to rounding

User Fees Reporting – Part 1
User Fees Act


A. User Fee	Fee Type	Fee- setting Authority	Date Last Modified	2009-10					Planning Years
A. User Fee	Fee Type	Fee- setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Estimated Full Cost ($000)	Performance Standard	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Entry Fees	Other Products and Services	Parks Canada Agency Act	Increased in 2008. New fees added in 2010.	$52,525	$53,111	$172,807	85% of visitors are satisfied	100% of sampled locations exceed the standard.	2010-11	$53,100	$167,499
									2011-12	$53,100	$149,821
									2012-13	$53,100	$149,727
Camping Fees	Other Products and Services	Parks Canada Agency Act	Increased in 2008. New fees added in 2010.	$16,575	$17,689	$30,195	85% of visitors are satisfied	100% of sampled locations exceed the standard.	2010-11	$17,600	$29,267
									2011-12	$17,600	$26,178
									2012-13	$17,600	$26,162
Lockage and Mooring fees	Other Products and Services	Parks Canada Agency Act	Lockage and Mooring fees increased in 2008.	$2,470	$2,656	$31,428	85% of visitors are satisfied	100% of sampled locations exceed the standard.	2010-11	$2,500	$30,463
									2011-12	$2,500	$27,248
									2012-13	$2,500	$27,231
Pools	Other Products and Services	Parks Canada Agency Act	Increased in 2003.	$3,870	$3,923	$6,762	85% of visitors are satisfied	For the 2009 cycle, no locations with this service were surveyed	2010-11	$3,900	$6,555
									2011-12	$3,900	$5,863
									2012-13	$3,900	$5,859
Municipal Services	Other Products and Services	Canada National Parks Act	Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996.	$3,120	$2,734	$23,557	For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community.	Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds the standard.	2010-11	$2,700	$24,400
									2011-12	$2,700	$19,155
									2012-13	$2,700	$13,035
Other Revenues	Other Products and Services	Parks Canada Agency Act	Business licences increased in 1994; other fees increased in 2008. New fees added in 2010.	$9,250	$7,959	$47,507	85% of visitors are satisfied	100% of sampled locations exceed the standard	2010-11	$8,000	$46,048
									2011-12	$8,000	$41,188
									2012-13	$8,000	$41,162
Total				$87,810	$88,072	$312,259			2010-11	$87,800	$304,233
									2011-12	$87,800	$269,455
									2012-13	$87,800	$263,178

B. Date Last Modified

Following tabling in Parliament in March 2005 pursuant to the User Fees Act, multi-year fees for entry, camping, lockage and mooring and other revenues (excluding business licences) were approved under the Parks Canada Agency Act in June 2005 for the years 2005/2006 to 2008/2009. New revenues are to be directed to maintain and improve associated services and facilities.

In May 2009, Parks Canada announced a two-year fee freeze at all national parks and national historic sites managed by the Agency. Included in the freeze are Parks Canada entry fees, camping at national parks, lockage and mooring at historic canals and several other national fees for basic services. The fee freeze is intended to support the tourism industry and local economies and encourage a greater number of Canadians to experience Canada’s treasured natural and historic places. For the general public, 2008 prices are in effect until April 1, 2011. For commercial groups, 2009 prices are in effect until April 1, 2012.

Since the fee approvals in 2005, Parks Canada developed and has received approval for new market-responsive service improvements at several parks and sites. Examples of these include accommodations, such as camping yurts, and newly developed enhanced interpretation programs. A 2010 fee proposal was developed for these new services. The proposal did not include any fee increases for current facilities or services consistent with the fee freeze.

The Agency undertook consultations for the 2010 fee proposal between September 4, 2009 and October 16, 2009. Since none of fee proposals increased the fees for national services and the nature of the fee proposals were relatively local, the consultations were more limited in scope than those conducted by the Agency in 2005 in support of its major multi-year user fee proposal. All requirements of subsection 4(1) of the User Fee Act were met and there was widespread acceptance of the proposed prices for new services.

The Parks Canada 2010 new fee proposal was tabled in Parliament in March 2010 as required by the User Fees Act. The House of Commons Standing Committee on Environment and Sustainable Development presented a report recommending that the Parks Canada User Fees Proposal be adopted. In the Senate, the required 20 sitting days for considering the User Fees Act submission elapsed, meaning that the submission is deemed to be recommended for adoption.

The new 2010 fees were approved under the Parks Canada Agency Act in June 2010. At this time several redundant fees were also revoked. The revenue from the new fees will help to recover the costs of these new programs and services.

On July 1, 2006 and again on January 1, 2008, the Government of Canada implemented a one percent reduction to the goods and services tax (GST). This affected all fees as the GST is included in all of Parks Canada approved fees. These reductions are not reflected in the date last modified column as they were not established through the full process, only reduced consistent with Government of Canada direction.

Municipal services, water, sewer and garbage fees are formula-based (except at Riding Mountain National Park) to allow for cost recovery. They may increase or decrease each year in response to changing costs.

C. Additional Notes

Real property rentals are not subject to the User Fees Act and are not included in the table. In 2009/2010, real property rental revenues were $ 23,096,100.

User Fees Reporting – Part 2
External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Entry Fees	85% of visitors are satisfied	100% of sampled locations exceed the standard	Standard is based on a long standing measure²
Camping Fees	85% of visitors are satisfied	100% of sampled locations exceed the standard	Standard is based on a long standing measure²
Lockage and Mooring Fees	85% of visitors are satisfied	100% of sampled locations exceed the standard	Standard is based on a long standing measure²
Pools	85% of visitors are satisfied	For the 2009 cycle, no locations with this service were surveyed	Standard is based on a long standing measure²
Municipal Services	For water, the Guidelines for Canadian Drinking Water Quality (2002) are the current standard. For wastewater, Parks Canada Agency will meet Federal Guidelines for effluent quality and wastewater (1976) and work towards setting and meeting Agency leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with community councils and the business community.	Water quality guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines	Canadian drinking water guidelines were established in 2002. Federal guidelines for wastewater effluent were established in 1976 and Parks Canada leadership targets were established in 1997. The leadership targets are used as the basis for consultation with communities. Garbage collection standards have evolved over time in response to individual community needs, and specific frequency of pickups is set in consultation with users.
Other revenues	85% of visitors are satisfied	100% of sampled locations exceed the standard¹	Standard is based on a long standing measure²

Other Information:

For further details please see Program Activity 4: Visitor Experience.
Parks Canada has been using visitor satisfaction at surveyed sites as a measure of performance since 1996. The 85 percent satisfaction standard has been well established and communicated through the Agency's corporate planning and reporting documents since 1999. In 1998, Parks Canada also introduced a Quality Service Guarantee that applies to all visitor services for which fees are paid. This initiative ensures that visitors have an immediate recourse if they are not satisfied with the quality of service provided or do not believe that they received value for fees. Through the Guarantee, the concern is immediately addressed up to and including a refund of a portion or entire fee paid. This achieves the spirit of accountability for performance as contemplated by the User Fees Act, and exceeds the Act's requirements by refunding the user-fee immediately to a dissatisfied client.

Status Report on Projects Operating with Specific Treasury Board Approval

This table identifies the Agency's projects that are exceeding the delegated project approval level and the amount of resources expended.

**(in millions of dollars)**
Project	Original Estimated Total Cost	Revised Estimated Total Cost	Actual Cost Total	2009-10
Project	Original Estimated Total Cost	Revised Estimated Total Cost	Actual Cost Total	Main Estimates	Planned Spending	Total Authorities	Actual Spending	Expected date of close-out
Heritage Ressources Conservation
Quebec City – Dufferin Terrace Stabilization & Major Repairs	11.6	11.6	9.0	2.4	2.4	2.7	0.1	2009-2010
Banff National Park- Cave and Basin Redevelopment	8.4	8.4	0.3	0.0	0.0	8.4	0.3	2011-2012
Visitor Experience
Banff National Park- Cave and Basin Redevelopment	5.5	5.5	0.2	0.0	0.0	5.5	0.2	2011-2012
Townsite & Throughway Infrastructure
Riding Mountain National Park- Wasagaming Waste Water Treatment Plant	18.0	18.0	10.0	7.0	7.0	14.7	6.7	2011-2012
Banff National Park – Trans Canada Highway twinning	57.5	87.0	83.4	19.2	19.2	7.1	3.5	2009-2010
Banff National Park– Trans Canada Highway twinning (Gateway and Borders Crossing Fund)	100.0	100.0	30.6	0.0	35.0	96.1	26.7	2012-2013
Banff National Park– Trans Canada Highway twinning (Budget 2009/ Canada's Economic Action Plan)	50.0	130.0	16.2	0.0	0.0	130.0	16.2	2013-2014
Trent–Severn Waterway National Historic Site- Bolsover Dam at Lock 37	18.8	18.8	1.1	0.0	0.0	17.9	0.2	2012-2013

Totals may not agree due to rounding
Total Authorities include authorities approved for 2009/2010 and subsequent years.

Details of Transfer Payment Programs (TPPs)

(in thousands of dollars)

Name of Transfer Payment Program: Historic Places Initiative Class Contribution Program

Start date: 2002 - 2003

End date: March 31, 2010

Purpose of Transfer Payment Program: To provide direct support for provinces and territories to participate in the development of the Canadian Register of Historic Places and the Standards and Guidelines for the Conservation of Historic Places in Canada, and to engage municipalities, stakeholders and the general public in the conservation of historic places.

Expected results: Ongoing population and maintenance of the Canadian Register of Historic Places; refinement and dissemination of national Standards and Guidelines for the Conservation of Historic Places; partnership between Parks Canada and provincial and territorial authorities to identify, preserve and protect Canada's historic places; and creation of the basis for further initiatives to encourage preservation and protection of Canada's historic places.

Expected outcomes: Better preservation and protection of Canada's historic places; and greater public awareness of the importance of conservation and of the significance of Canada's historic places.

**Program Activity:**
**($ thousands)**
Program Activity: Heritage Resources Conservation	Actual Spending 2007-08	Actual Spending 2008-09	Planned Spending 2009-10	Total Authorities 2009-10	Actual Spending 2009-10	Variance
Total Contributions	5,693	5,870	5,000	4,971	4,971	-29

Name of Transfer Payment Program: Cost Sharing Class Contribution Program

Start date: 2008 - 2009

End date: March 31, 2013

Purpose of Transfer Payment Program: The National Historic Sites of Canada Cost-Sharing Program assists recipients in conducting activities aimed at ensuring the commemorative integrity of non-federally owned or administered national historic sites and, thereby, to support Parks Canada Agency in fulfilling its mandate to protect and present nationally significant examples of Canada's natural and cultural heritage, and foster public understanding, appreciation and enjoyment in ways that ensure the ecological and commemorative integrity of these places for present and future generations. Specifically, the Program provides financial contributions to eligible recipients to share the costs of eligible works deemed by Parks Canada as necessary to ensure the physical health of a national historic site and to ensure Canadians understand the importance of the site and its role in the history of Canada.

Expected results:

REACH

Canadians
(indirect influence)

STRATEGIC OUTCOMES

Canadians feel a greater sense of connection to each other, their history, identity and historic places
More historic places are conserved and "given a function in the life of communities" (UNESCO)
National historic sites provide improved access to significant, diverse cultural heritage

Canadians interested in heritage protection (i.e., other potential funders, experts, heritage organizations, and interested individuals)
Owners of national historic sites

INTERMEDIATE OUTCOMES

The federal government is seen as a leader in creating a culture of conservation (Owners, other governments, heritage experts and other interested parties see the federal government as making a meaningful contribution to the conservation of national historic sites.)
Nationally significant examples of Canada's cultural heritage, not administered by the federal government, are maintained and improved (i.e., threats to or deterioration of heritage resources are mitigated or reduced)

Owners of national historic sites

IMMEDIATE OUTCOMES

Eligible owners are aware of the program, make inquiries and submit applications
Eligible owners are satisfied with the program, the information/tools/support and application process (e.g. clarity of material, ease of application, helpfulness of staff, fairness of process), and believe it adds credibility and legitimacy to their project
Recipients are able to undertake work they would otherwise have been unable to afford, either in whole or in part, and/or the timing of the project is advanced
Recipients respect (i.e. comply with) the terms and conditions of their agreements (i.e., where relevant work is completed according to the Standards and Guidelines, other sources of support are obtained as outlined in agreements, timelines are respected)

Expected outcomes: The expected strategic outcomes of the Program are:

Canadians feel a greater sense of connection to each other, their history, identity and historic places
More historic places are conserved and "given a function in the life of communities" (UNESCO)
National historic sites provide improved access to significant, diverse cultural heritage


Program Activity: Heritage Resources Conservation:	Actual Spending 2007-08	Actual Spending 2008-09	Planned Spending 2009-10	Total Authorities 2009-10	Actual Spending 2009-10	Variance
Total Contributions	900	100	7,050^*	7,050^*	2,705	-4,345

*The Planned Spending and Total Authorities figures were revised to include additional funds approved subsequent to the preperation of the 2009-2010 Report on Plans and Priorities.

Name of Transfer Payment Program: General Class Contribution Program (GCCP)

Start date: 2006 - 2007

End date: March 31, 2011 (with renewal every 5 years)

Purpose of Transfer Payment Program: The GCCP is atypical in that it is not a program within itself; rather, it is a funding authority available to Agency managers. From time to time, Agency managers with programming responsibilities may determine that, given their priorities, available resources, other program delivery mechanisms already in place, and the players and environment in which they deliver their programs, use of a contribution agreement is the most effective means of achieving program objectives.

Expected results: More Canadians recognizing, appreciating and being engaged in the values of natural and cultural conservation. Stakeholders being further engaged in terms of interest and involvement of common objectives towards ecological or cultural integrity. Access to a better knowledge base on commercial, ecological or aboriginal issues of mutual interest for informed decision making and dialogue for Parks Canada managers and stakeholders. Heritage assets are protected, secured and researched. Targeted audiences are educated in such areas as ecology, safety and other issues.

Expected outcomes: The expected outcomes mirror the Parks Canada mandate of engaging Canadians in preserving and presenting Canada's rich diversify of cultural and natural heritage.

**Program Activity:**
**($ thousands)**
Program Activity:	Actual Spending 2007-08	Actual Spending 2008-09	Planned Spending 2009-10	Total Authorities 2009-10	Actual Spending 2009-10	Variance
Heritage Resources Establishment	1,027	1,250	15	1,042	1,042	1,027
Heritage Resources Conservation	1,673	1,850	624	1,678	1,678	1,054
Public Appreciation and Understanding	674	1,001	320	887	887	567
Visitor Experience	577	621	140	869	869	729
Townsite & Throughway Infrastructure	40	43	37	151	151	114
Total Contributions	3,991	4,765	1,136	4,627	4,627	3,491

Total may not agree due to rounding

Response to Parliamentary Committees and External Audits

Response to Parliamentary Committees
There were no recommendations to Parks Canada Agency from Parliamentary Committees in 2009/2010.

Response to the Auditor General (including to the Commissioner of the Environment and Sustainable Development)
The Office of the Auditor General completed an external audit of the 2008-2009 Financial Statements of Parks Canada Agency.

External Audits (Note: These refer to other external audits conducted by the Public Service Commission of Canada or the Office of the Commissioner of Official Languages)
Horizontal Internal Audit of Corporate Risk Profiles in Large Departments and Agencies -The Office of the Comptroller General conducted an audit of systems and practices for organizational risk management in 13 large departments and agencies, including Parks Canada, to provide assurance that strategies exist for identifying and mitigating risks. The report concluded that large departments and agencies have made a concerted effort to develop corporate risk profiles, however improvements still need to be made. The Agency positively received the recommendations and is committed to pursuing the improvements.

External Audits (Note: These refer to other external audits conducted by the Public Service Commission of Canada or the Office of the Commissioner of Official Languages)

Horizontal Internal Audit of Corporate Risk Profiles in Large Departments and Agencies -The Office of the Comptroller General conducted an audit of systems and practices for organizational risk management in 13 large departments and agencies, including Parks Canada, to provide assurance that strategies exist for identifying and mitigating risks. The report concluded that large departments and agencies have made a concerted effort to develop corporate risk profiles, however improvements still need to be made. The Agency positively received the recommendations and is committed to pursuing the improvements.

Internal Audits and Evaluations

A. Internal Audits (2009/2010)

Name	Audit Type	Status	Completion Date	Electronic Link
Quebec Service Centre	Key financial and administrative controls	Complete	Dec 10, 2009	http://www.pc.gc.ca/docs/pc/ rpts/rve-par/60/index_e.asp
Quebec Field Unit		Complete	March 30, 2010	http://www.pc.gc.ca/docs/pc/ rpts/rve-par/62/index_e.asp
External Relations and Visitor Experience Directorate		Complete	March 30, 2010	http://www.pc.gc.ca/docs/pc/ rpts/rve-par/63/index_e.asp
Strategy and Plans Directorate		In progress
Jasper Field Unit		In progress
Revenue Management (Phase 1)	Assurance	Complete	June 11, 2009	http://www.pc.gc.ca/docs/pc/ rpts/rve-par/57/index_e.asp
Fleet Vehicle / Vessel Management	Assurance	Complete	Dec 10, 2009	http://www.pc.gc.ca/docs/pc/ rpts/rve-par/59/index_e.asp
Information Management and Privacy	Assurance	Complete	March 30, 2010	http://www.pc.gc.ca/docs/pc/ rpts/rve-par/61/index_e.asp
Follow up of Pay and Benefit Audit (including overtime)	Assurance	Complete	March 30, 2010	http://www.pc.gc.ca/docs/pc/ rpts/rve-par/64/index_e.asp
Construction Projects / Economic Action Plan	Assurance	In progress
Revenue Management (Phase 2) - canals	Assurance	In progress
Revenue Management (Phase 2) - others	Assurance	In progress

B. Evaluations (2009/2010)

Name	Program Activity	Program Type	Status	Completion Date	Electronic Link
Evaluation Framework For Visitor Experience	PA4	Framework	Complete	July 9, 2009	N/A
Evaluation Framework for Through Highways Management Program	PA5	Framework	Complete	July 9, 2009	N/A
Evaluation Framework for the Twinning of the Trans-Canada Highway at Banff National Park	PA5	Framework	Complete	July 9, 2009	N/A
Evaluation Framework for National Park Establishment and Expansion	PA1	Framework	In-progress		N/A
Evaluation Framework for National Parks Conservation	PA2	Framework	In-progress		N/A
Evaluation of the Parks Canada Asset Management Program	IS	Evaluation	Complete	August 6, 2009	http://www.pc.gc.ca/docs/pc/ rpts/ rve-par/58/index_e.asp
Evaluation of the Visitor Service Offer	PA4	Evaluation	In-progress		N/A
Evaluation of Through Highways Management Program	PA5	Evaluation	In-progress		N/A
Electronic Link to Parks Canada’s Internal Audit and Evaluation Documents: http://www.pc.gc.ca/docs/pc/rpts/rve-par/iap-2009-2010_e.asp