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Table 2: User Fees and External Fees
User Fees
Fee Category: Explosives licence and inspection fees
Fee Type: Regulatory
Fee-setting Authority: Explosives Act
Date Last Modified: 1993
Performance Standards: 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request.
Performance Results: Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.
| 2008-2009 | 2009-2010 | 2010-2011 | 2011-2012 | |
|---|---|---|---|---|
| Forecast Revenue | 1200 | 2200 | 2200 | 2200 |
| Actual Revenue | 472 | Not Applicable | Not Applicable | Not Applicable |
| Estimated Full Cost | 4092* | 4636* | 4767* | 4900* |
*excluding PSAT
Fee Category: Seismic data
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act
Date Last Modified: 2004
Performance Standards: For provision of accurate location and magnitude of strong earthquakes in
Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours.
Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web
site.
For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are
negotiated with the client.
Performance Results: Service standards are reviewed annually (inquiries are recorded) – results indicate greater than 95% compliance with standards.
| 2008-2009 | 2009-2010 | 2010-2011 | 2011-2012 | |
|---|---|---|---|---|
| Forecast Revenue | 700 | 700 | 700 | 700 |
| Actual Revenue | 765 | Not Applicable | Not Applicable | Not Applicable |
| Estimated Full Cost | 765 | 700 | 700 | 700 |
Fee Category: Map products
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act, Canada Land Surveys Act
Date Last Modified: 2004
Performance Standards: National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this.
Response time for information requests is two working days. Order processing time: the CMO will strive to fill orders received from the RDC within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 – 16:30 EST.
Performance Results: The service standard of five working days is met 95% or the time. The Centre for Topographic Information of the Mapping Services Branch is certified ISO 9001:2000, hence undergoes regular management review of quality objectives, discrepancy reporting processes, and client consultation. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that may arise.
Aggregate annual data is available on request.
| 2008-2009 | 2009-2010 | 2010-2011 | 2011-2012 | |
|---|---|---|---|---|
| Forecast Revenue | 500 | 250 | 250 | 250 |
| Actual Revenue | 219 | Not Applicable | Not Applicable | Not Applicable |
| Estimated Full Cost | 219 | 250 | 250 | 250 |
Fee Category: ISO non-destructive testing
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act
Date Last Modified: 2002
Performance Standards: Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates' available in hard copy or electronically from the NDT Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time.
Examination results are usually available three weeks from the date of examination. This period is clearly specified in 'letter of approval' issued to the candidate to permit him/her to challenge an examination.
Performance Results: The progress of each client application is recorded and tracked throughout the process – date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met.
In 2006, processing of all applications in all methods became a work function of one person, significantly reducing processing time previously required.
| 2008-2009 | 2009-2010 | 2010-2011 | 2011-2012 | |
|---|---|---|---|---|
| Forecast Revenue | 1200 | 1300 | 1400 | 1500 |
| Actual Revenue | 1236 | Not Applicable | Not Applicable | Not Applicable |
| Estimated Full Cost | 1236 | 1300 | 1400 | 1500 |
Fee Category: Air Photo Products
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act
Date Last Modified: 2004
Performance Standards: Aerial Photography – Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 – 16:30 EST.
Performance Results: The service standard is met 80% of the time. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that arise.
Performance results are monitored continuously. Aggregate annual data is available on request.
| 2008-2009 | 2009-2010 | 2010-2011 | 2011-2012 | |
|---|---|---|---|---|
| Forecast Revenue | 350 | 400 | 400 | 400 |
| Actual Revenue | 428 | Not Applicable | Not Applicable | Not Applicable |
| Estimated Full Cost | 428 | 400 | 400 | 400 |
Fee Category: Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type: Regulatory
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.
Performance Results: Met prescribed standards 91.5% of the time.
| 2008-2009 | 2009-2010 | 2010-2011 | 2011-2012 | |
|---|---|---|---|---|
| Forecast Revenue | 5 | 5 | 5 | 5 |
| Actual Revenue | 3 | Not Applicable | Not Applicable | Not Applicable |
| Estimated Full Cost | 663 | 663 | 663 | 663 |
Fee Category: Digital Topographic Data (formerly Subscription data)
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act
Date Last Modified: 2004
Performance Standards: National Topographic Data Base (NTDB), CanVec and others – Response time for general information requests is two working days during business hours. Availability of web-site is 24-7 90% of the time, monitored monthly.
Performance Results: Web-site was available 24-7 more than 95% of the time. Performance results are monitored continuously (on-line surveys). Target 95% client satisfaction. Actual satisfaction level for the product quality and delivery is at 89% – website improvements will be made to help clients and improve the satisfaction level.
Complaints acknowledged within two working days – and as per ISO procedures, corrective action is taken immediately. Performance results are monitored continuously.
| 2008-2009 | 2009-2010 | 2010-2011 | 2011-2012 | |
|---|---|---|---|---|
| Forecast Revenue | 0 | 0 | 0 | 0 |
| Actual Revenue | 0 | Not Applicable | Not Applicable | Not Applicable |
| Estimated Full Cost | 0 | 0 | 0 | 0 |
Fee Category: Other Products
Fee Type: Optional
Fee-setting Authority: Resources and Technical Surveys Act
Date Last Modified: 2004
Performance Standards: For aeromagnetic, radiometric and gravity data, the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site.
Performance Results: Performance is aggregated against standards annually. In 2008‑09 100% of requests are in compliance with standards.
The number of inquires has dropped significantly since data has been made available free of charge through the GDRGG. Typically there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 downloads from the online service annually. The GDRGG is available 24/7, 365 days per year.
| 2008-2009 | 2009-2010 | 2010-2011 | 2011-2012 | |
|---|---|---|---|---|
| Forecast Revenue | 200 | 200 | 80 | 80 |
| Actual Revenue | 150 | Not Applicable | Not Applicable | Not Applicable |
| Estimated Full Cost | 150 | 200 | 80 | 80 |
External Fees
| External Fee | Service Standard | Performance Result | Stakeholder Consultation |
|---|---|---|---|
| Explosives licence and inspection fees | 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request. | Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time. | Stakeholder groups are in agreement with licensing and authorization service standards. No formal complaints to this proposal have been received. |
| Seismic data | For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site. For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client. |
Service standards are reviewed annually (inquiries are recorded) – results indicate greater than 95% compliance with standards. | None planned at present (regular consultation provided through the Lithoprobe Seismic Processing Facility in Calgary). Client feedback on service expectations encouraged through questionnaire that accompanies responses to data requests. |
| Map products | National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this. Response time for information requests is two working days. Order processing time: the CMO will strive to fill orders received from the RDC within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 – 16:30 EST. |
Service standard of five working days is met 95% of the time. Service standards are included in the annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise. | Regular discussions and meetings are held with stakeholders. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system. |
| ISO non-destructive testing | 1 - Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates' available in hard copy or electronically from the NDT Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time. 2 - Examination results are usually available three weeks from the date of examination. This period is clearly specified in 'letter of approval' issued to the candidate to permit him/her to challenge an examination. |
1 - The progress of each client application is recorded and tracked throughout the process – date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met 98% of the time. | Fee adjustments are presented and negotiated with the 12 member advisory body of stakeholders. Previously the agreed price structure associated with fees for required services and reports is put into effect and not changed for 3 years. The stakeholders like the stability in knowing what they will be paying for the next 3 years. The revised plan is to move to annual fee adjustments based on actual costs. From January through June 2006, extensive consultations on exam fees were held with 8 exam centres, the advisory board, and the union representing 2,000 clients. The objective of these consultations was to isolate cost drivers in order to derive a formula driven fee structure. |
| Air Photo products | Aerial Photography – Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 – 16:30 EST. | Service standard of ten working days is met 80% of the time. Service standards are included in annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise. | Major survey completed in 2004. Initated needs requirement based on sales statistics to determine future directions for improvement. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system. |
| Fees charged for the processing of access requests filed under the Access to Information Act | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html. |
Met prescribed standards 91.5% of the time | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
| Digital Topographic Data (formerly Subscription Data) | National Topographic Data Base (NTDB), Canvec and others – Response time for general information requests is two working days during business hours. Availability of Web site is 24-7 90% of the time, monitored monthly. | Web site was available 24-7 90% of the time. Performance results are monitored continuously (on-line surveys). Target 95% client satisfaction. Actual satisfaction level for the product quality and delivery is at 89% – Web site improvements will be made to help clients and improve the satisfaction level. Complaints acknowledged within two working days – and as per ISO procedures, corrective action is taken immediately. |
Client consultation is ongoing – part of regular ISO process. |
| Other products | For aeromagnetic, radiometric and gravity data, the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site. | Performance is aggregated against standards annually. In 2008-09 100% of requests are in compliance with standards. The number of inquires has dropped significantly since data has been made available free of charge through the GDRGG. Typically there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 downloads from the online service annually. The GDRGG is available 24/7, 365 days per year. |
Client consultation is performed on an ongoing basis. All web-based clients are provided with a client satisfaction questionnaire including a request for suggestions for improvement. Advent of the GDRGG (web-based access) has significantly reduced requests via the GDC. |
Other Information
The Explosives Regulatory Division (ERD) remains committed to managing its regulatory activities in an effective and efficient manner to ensure public and worker health and safety while protecting Canada's explosives supply from criminal and terrorist interests. ERD is committed to delivering 95% of decisions on requests for explosives product authorizations, importation permits, display fireworks and pyrotechnics certificates, user magazine licences, vendor magazine licences, manufacturing certificates and factory licence renewals within 30 days of the receipt of complete applications and all necessary documentation. In the case of initial applications for a factory licence where the review is a more time consuming process, ERD is committed to delivering 95% of decisions within 60 days of the receipt of complete applications and all necessary documentation.
The proposed performance standards reflect a reasonable amount of time that could be taken to complete a regulatory activity (e.g., the amount of time required to review and make a decision regarding an application for a license). The standards identify an intent to meet the standard at least 95% of the time. This reflects the fact than on occasion, a regulatory decision may be delayed due to circumstances beyond ERD control and that on occasion, spikes in workload may prevent all decisions to be reached within the defined timeframe.