During 2007-2008, the Canada Public Service Agency conducted two audits of OSFI:
- An “Audit of Active Offer of Communications with and Services to the Public in Both Official Languages”, which included 51 federal institutions located in the National Capital Region. The audit involved visiting OSFI’s offices and service points to verify whether:
- employees greet the public in both official languages during business hours;
- signage is in both official languages and whether written messages are of equal quality;
- the presence and visibility of the official languages symbol indicating the availability of communications and services in English and French; and,
- documentation published by the federal government and made available to the public is presented in both official languages in such a way as to respect the equal status of English and French.
With the exception of the greeting, which was expressed in English only, the auditor noted that OSFI was compliant in all the other components of active offer. It was recommended that management take steps to ensure that the public is greeted in both official languages. That action has been taken.
- An audit on the use of Canada’s two official languages, to determine whether employees have the opportunity to be supervised in the official language of their choice. The audit targeted National Capital Region employees and was distributed within all federal government departments and agencies. At time of writing this 2007-2008 Departmental Performance
Report, OSFI had not yet received a report on the audit findings and recommendations.