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Table 7-B : User Fees—Policy on Service Standards for External Fees

A. External Fee

Service Standard

Performance Result

Stakeholder Consultation

Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The ATIA provides fuller details; see

Statutory deadlines met 98% of the time.

The service standard is established by ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments made in 1986 and 1992.

B. Other Information

Two delay complaints were filed with the Office of the Information Commissioner. One was resolved to the satisfaction of the Information Commissioner, and the other has been carried forward to 2007–08.

It is the Department's practice to waive fees when the total owing per request amounts to less than $25.00, when the request has not been answered within the legislated time frames and additional costs would normally have been incurred, or there is a public interest in disclosure. There was a significant increase in the number of times fees were waived in 2006–07, due to the informal processing of monthly requests for the reports generated by the Coordination of Access to Information Requests System (CAIRS). It was also due to a new electronic disclosure service that we are now able to offer. In order to reduce costs and increase efficiency, documents released are occasionally provided on CD-ROM, which means that no reproduction fees are charged to the applicant.