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Table 9B: Policy on Service Standards for External Fees
| External Fee | Service Standard | Performance Result | Stakeholder Consultation |
|---|---|---|---|
| Maintenance Dredging Services Tonnage Fee | In general, dredging is intended to maintain the depths indicated on the sea charts and to ensure the optimal and safe use of the St. Lawrence seaway twelve months a year1 | In 2006-2007, the St. Lawrence seaway was maintained in conformity with the depths indicated on the sea charts | The annual meeting between the CCG and dredging service recipients took place in May 2007. The clients were very satisfied with the services which they received from the CCG and did not request any changes to the current agreement. The customers were also informed of the fee increase for the new year as a result of the consumer price index |
| Marine Navigation Services Fee | Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters are operational not less than 99% of the time in accordance with established levels of service. | Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters were operational not less than 99.0% of the time in accordance with established levels of service. | The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998. |
| All marine traffic and communications management identified as required to support commercial shipping in Canadian waters are available from the Canadian Coast Guard's Marine Communications and Traffic Services Centres in accordance with established levels of service. | All marine traffic and communications management identified as required to support commercial shipping in Canadian waters were available from the Canadian Coast Guard's Marine Communications and Traffic Services Centres in accordance with established levels of service. | Canadian Coast Guard officers in the region and from Headquarters liaise on a routine and regular basis with commercial shipping clients to ensure operational efficiency and effectiveness respecting the Aids to Navigation Program and the Marine Communications and Traffic Services Program. | |
| Icebreaking Services Fee2 | All ice information and routing services in support of commercial shipping in Canadian waters are available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service. | All ice information and routing services in support of commercial shipping in Canadian waters were available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service. | The Icebreaking Services Fee's transit-based structure, rate and application were developed in 1998 by an Industry/Canadian Coast Guard Working Group that rejected a fee based on direct service. The Icebreaking Services Fee has remained unadjusted since then. |
| All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters will be responded to in accordance with established Icebreaking Program levels of service. | All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters were responded to in accordance with established Icebreaking Program levels of service. | Canadian Coast Guard officers in the region and from Headquarters liaise on a routine and regular basis with commercial shipping clients respecting icebreaking operations. This includes regular meetings in each region in the lead-up to each ice season, and a post mortem meeting at the end of each ice season. | |
| Marine Communications and Traffic Services - Canadian Coast Guard Radio Communications Charges | Where the service is available2, all non-safety related ship to shore, and shore to ship public correspondence communications are facilitated 24 hours a day, 7 days a week, in accordance with established Marine Communications and Traffic Services levels of service. | 100 per cent of requests, totalling 1085 ship to shore/shore to ship telephone calls, were placed via CCG personnel in accordance with Marine Communications and Traffic Services levels of service. | The fees in place were established in 1994 and have remained unadjusted since then. |
| Hydrography - Sale of paper charts and publications on a wholesale basis through dealers | Updated CHS Nautical Products will be provided in accordance with established levels of service that ensure the timeliness and accessibility of these products. Looking to core elements of CHS's Levels of Service, purchasers of charts and publications can expect that updates will be provided to these products within 4 months of the receipt of new critical information; that requests for products will be shipped within 5 working days following receipt of the order, and; that 20% of CHS high-risk charts are reviewed annually. |
CHS achieved its targets for processing and disseminating critical information. On average, updates were issued within 3.9 months.
Orders for products were shipped within 5 days 97 % of the time. 20% of CHS high risk charts were reviewed. |
CHS's Levels of Service were developed in consultation with CHS clients, the Levels of Service Advisory Panel and the Canadian Marine Advisory Council (CMAC) between 2005-2007. CHS reports to the Advisory Panel and CMAC annually on progress made in meeting the levels of service standards. |
| Fees charged for the processing of Access requests filed under the Access to Information Act |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/index.html |
Statutory deadlines were met 95% of the time. | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
1Seaway maintenance takes user delays into consideration. Ship loading capacity was not affected by shallow water in the seaway.
2The cessation of the Canadian Coast Guard commercial public correspondence service has commenced as of December 31, 1999, in selected areas, based upon the demand for the service and the availability of alternate service delivery methods.
B. Other Information
Canadian Coast Guard Fees: Canadian Coast Guard is conducting a review of Levels of Service (LOS) to validate the LOS and service standards provided. Clients will be closely engaged in this process. The scope of the LOS covers all main CCG activities for which LOS are appropriate, regardless of whether there are external charges associated with them. CCG's LOS can be accessed at http://www.ccg-gcc.gc.ca/los-nds/los_e.htm.
Access Fees: Fees Commercial fishing licence fees and recreational fishing licence fees) identified in Table 9-A under Fisheries Management are not reflected in Table 9-B, as reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians. Decisions that could come out of DFO's Fisheries Renewal initiative could inform what future role and links should be made between access fees and service standards. The Pacific Salmon Conservation Stamp also has an access element, but is primarily designed to support salmon restoration and enhancement initiatives. The Sport Fishing Advisory Board of BC supports the licence and salmon stamp fees. Additional details on the Pacific Salmon Conservation Stamp can be obtained at: http://www.pac.dfo-mpo.gc.ca/recfish/licensing/stamp_e.htm.