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Table 8-B: Policy on Service Standards for External Fees

External Fee Service Standard Performance Result Stakeholder Consultation
Farm Improvement and Marketing Cooperatives Loans Act (FIMCLA) Registration Fees Program loan loss percentage less than 2% Loan losses as a percentage of registered loan is 0.62%  
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Statutory deadlines met 95.7 % of the time The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
The Access to Information Act provides fuller details.  
Canadian Agriculture Income Stabilization (CAIS) Program - Administrative Cost Sharing (ACS) Fee No externally published service standards.   The ACS is established by Federal/Provincial/Territorial agreement including the amount of ACS to be charged. Services standards for the CAIS program are being negotiated on a national basis and administrations are working towards consistency.

B. Other Information:

It is the Department's practice to waive fees where the total owing per request amounts to less than $25.


As established pursuant to the Policy on Service Standards for External Fees:

  • Service standards may not have received Parliamentary review;
  • Service standards, may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address)
  • Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.