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ARCHIVED - Performance Measurement for the Government On-Line Initiative
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Archived Content
Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.
Leadership and direction
This component reflects the role of policies and strategies to direct and coordinate the federal presence on-line, and to guide the development of key aspects of on-line service delivery. The implementation of Common Look and Feel Standards for federal Web sites increases the convenience and accessibility of information and services: sites are easily recognisable through the use of Federal Identity Program identifiers, have common navigational features, and are designed to serve the needs of disabled persons as well as both official languages groups in Canada. Updated IT security standards provide direction for the security of on-line services. Privacy impact assessments ensure that services are only put on-line when they offer good privacy protection.
Skills development strategies support the development of a critical mass of services and will be necessary as a result of more fundamental transformation of service delivery. New skills and tools for both employees and managers will help enable the shift of service delivery to the Internet channel, but also to a multi-channel environment managed at the enterprise level. In addition, ESD and service improvement targets, enterprise architectures, and accountability frameworks will support citizen-/client-centred service and the sound management of IM/IT resources, as well as increase client satisfaction and the use of common services and applications, thus helping achieve the longer-term GOL objective of operational efficiency.
