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Section II – Analysis of Program Activity by Strategic Outcome

2.1 Strategic Outcome

The Communications Security Establishment Canada performs its duties and functions in accordance with the laws of Canada, including safeguarding the privacy of Canadians.

The following section describes OCSEC's program activity and the expected result of this activity. This section also explains how OCSEC plans on meeting the expected results and presents the financial and non-financial resources that will be dedicated to the program activity.

This section will contain information on OCSEC's program activity as well as the internal services activity.

2.1.1 Program Activity – Review Program


Program Activity Expected Results

Performance Indicators

Targets

Recommendations resulting from the reviews conducted are accepted and implemented by CSEC.

% of recommendations implemented 80%
Reviews are completed within targeted time frames as established by the Commissioner

% of reviews completed within time frames

80%


Financial Resources ($ millions)
2010-11 2011-12 2012-13
1.6 1.6 1.6


Human Resources
2010-11 2011-12 2012-13
7 7 7

The review program includes research, monitoring, planning, the conduct of reviews and the reporting of results. In addition, it also includes consultations and communications with CSEC officials, with other government officials, and senior representatives of the security community.

The following logic model provides a graphic description of how the review program functions.

OCSEC Review Program – Logic Model
[D]

Planning Highlights

In order to achieve the intended results, OCSEC plans to undertake the following:

  • The current three year plan, as mentioned earlier, will have to be revised and restated to adjust for the six month period during 2009 when OCSEC was effectively without a Commissioner.
  • The process for selecting reviews is a risk-based approach using a variety of tools and techniques including a "review priority matrix" which includes ten criteria. The work plan is normally revised twice a year and CSEC is consulted prior to finalizing each revision. At this point in time, the current workplan for 2010-11 calls for the commencement of three new reviews and the completion of five reviews currently underway.
  • Operate effectively – OCSEC is continuing to improve the quality of its review process to ensure that its findings and recommendations are accurate, fair, complete and supportable.
  • Cooperation – It goes without saying that the success of OCSEC depends heavily on the cooperation established with CSEC. Briefings, presentations, training, information sessions, roundtables – all have become standard practices between the two organizations. OCSEC will continue to foster positive working relationships and information exchanges between the two organizations which will contribute to the effectiveness of the review process.
  • OCSEC will continue to meet with other Canadian review bodies as well as with review bodies of other countries. In 2005, OCSEC initiated the Review Agencies Forum in which five agencies now participate and meet formally once or twice a year to discuss issues of mutual interest and concern, and to share best practices in review methodologies.

2.1.2 Program Activity – Internal Services

The Internal Services Program activity supports OCSEC's strategic outcome. This activity and the associated resources support the review program and other corporate obligations of OCSEC. The activity consists of: management, financial and administrative services (facilities, materiel and acquisition services), human resource services, information management services, security services, and information technology services


Program Activity Expected Results

Performance Indicators

Targets

Support services meet the needs and requirements of OCSEC management and the central agencies

Level of satisfaction expressed by OCSEC managers on the internal services program performance meeting their requirements 90%
Central agencies rating of performance 80%

Support services are provided in an efficient and economical manner

Results of internal reviews support the manner in which support services are provided (% of internal reviews that do not find deficiencies)

70%


Financial Resources ($ millions)
2010-11 2011-12 2012-13
.5 .5 .5


Human Resources (FTEs)
2010-11 2011-12 2012-13
3 3 3

In order to fully support the review program, OCSEC plans to undertake the following:

  • OCSEC needs to assess more fully the operational support requirements required by the review program now that it has a full year of operating independently. Once the support requirements are more accurately determined, appropriate resources will be put in place (staff or contract) to provide the full range of services to the level required, including finance, human resources, administration, informatics, information management, and security. The OCSEC policies and procedures manual will continue to be updated.
  • Strengthen the Management Accountability Framework (MAF) – OCSEC intends to work with Treasury Board officials to refine its MAF and adjust its performance measurement framework, where necessary.
  • Internal management reviews - OCSEC management will institute a series of informal assessments of the various corporate functions to ensure the needs and requirements of OCSEC are being met in an effective and efficient manner and that OCSEC complies with the legislative and policy requirements of the central agencies.
  • Acquire additional secure office space – Of immediate concern is the acquisition of additional secure office space to alleviate current space limitations and to accommodate the additional resources necessary for both the review program and the associated administrative support.

Benefits for Canadians

OCSEC's activities support the Commissioner in his ability to provide assurance to the Minister, Parliament and to all Canadians that the activities undertaken by CSEC are in compliance with the law and that the privacy of Canadians has been safeguarded.