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The Correctional Investigator Canada


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Section II: Analysis of Program Activity by Strategic Outcome

The OCI’s only Strategic Outcome (SO) is “The problems of offenders in the federal correctional system are identified and resolved in a timely fashion”. Its only Program Activity (PA) is the “Oversight of Correctional Operations”, which regroups the four OCI Priorities/Program Sub-Activities described above in Section 1.3.

As the chart below illustrates, each expected result at the Program Activity (PA) and Program Sub-Activity level is expressed and should be perceived conceptually as a link in the results chain leading to the Strategic Outcome.


Strategic Outcome

Expected Results

The problems of offenders in the federal correctional system are identified and addressed in a timely and reasonable fashion

 

Program Activity

Expected Results

Oversight of correctional operations

▪ The Correctional Service will improve its compliance with regard to Law, policy and procedures, fairness and its previous undertakings

▪ OCI interventions and recommendations, will have an impact (attribution), on CSC performance with regard to the resolution of offender problems

Program Sub-Activity

Expected Results

Investigate and resolve individual offender issues

▪ Individual offender complaints are reasonably addressed by the Correctional Service of Canada (CSC) and corrective action is taken (when necessary)

Investigate, monitor and resolve systemic offender issues

▪ CSC promptly and effectively respond to the OCI observations and recommendations on systemic areas of offender concern.

Monitor, evaluate and provide representations on CSC management of mandated issues (s.19 investigations and Use of Force incidents)

▪ Increased thoroughness, objectivity and timeliness of the Correctional Service of Canada’s investigative process regarding s.19 Investigations and Use of Force incidents

Investigate, resolve and provide leadership on specifically identified issues ( e.g. Women offenders, Aboriginal offenders, mental health issues)

▪ Improvement in CSC performance with regard to specific issues related to Women offenders, Aboriginal offenders and mental health issues


Another avenue for understanding the linkage between our agency’s Program Activity (PA), Sub-activities/Priorities and the achievement of its expected results and Strategic Outcome (SO) resides in the revised OCI Logic Model presented below:

2.1 OCI Logic Model

Logic Model

The chart below outlines the OCI’s revised performance measurement strategy and financial and human resources requirements (except for corporate services) during the current planning cycle.

Program Activity: Oversight of Correctional Operations


Expected Results (M)

Indicators

Data Source(s)/
Frequency

Target
(March 31, 2008)

Effective Date for Actual Value

Comments

The Correctional Service will improve its compliance with regard to Law, policy and procedures, fairness undertakings

Degree of CSC compliance with Law, policy and procedures, fairness and previous undertakings

DATIS/Semi-Annual/RADAR

5 % increase in degree of compliance

October 1, 2007

Actual degree of CSC compliance will be calculated on basis of # recommendations (with findings) and # of interventions with significant impact

OCI interventions and recommendations will have an impact attribution on CSC performance with regard to the resolution of offender problems

Number of OCI interventions and recommendations with impact (attribution) on CSC performance

DATIS/
Semi-Annual

4 % increase in % of interventions with significant impact and 6 % decrease in % of interventions with a negligible impact

October 1, 2007


Program Sub-Activity: Investigate and resolve individual offender issues


Expected Results (M)

Indicators

Data Source(s)/
Frequency

Target
(March 31, 2008)

Effective Date for Actual Value

Comments

Individual offender complaints are reasonably addressed by the Correctional Service of Canada (CSC) and corrective action is taken when necessary

Number of individual offender complaints where CSC has taken corrective action

DATIS/Semi-Annual/RADAR

5 % increase in % of individual offender contacts with recommenda-tions or with significant impact

October 1, 2007

 

Program Sub-Activity: Monitor, evaluate and provide representations on CSC management of mandated issues (s.19 investigations and Use of Force incidents)


Expected Results (M)

Indicators

Data Source(s)/
Frequency

Target
(March 31, 2008)

Effective Date for Actual Value

Comments

Increased thoroughness, objectivity and timeliness of the CSC’s investigative process regarding s.19 Investigations and Use of Force incidents

Number of s.19 Investigation Reports with problems and Use of Force Incident Reports with problems

DATIS/Semi-Annual

10% decrease in number of reports with problems

October 1, 2007

 

Program Sub-Activity: Investigate, resolve and provide leadership on specifically identified issues ( e.g. Women Offenders and Aboriginal Offenders)


Expected Results (M)

Indicators

Data Source(s)/
Frequency

Target
(March 31, 2008)

Effective Date for Actual Value

Comments

Improvement in CSC performance with regard to specific issues related to Women Offenders and Aboriginal Offenders

Number of complaints received by OCI from Women Offenders and Aboriginal Offenders, wherein CSC has taken corrective action

DATIS/
Semi-Annual

4% increase in % of complaints actionned by CSC

October 1, 2007

“Areas of special interest: for 2005-2006 for Women & Aboriginals are:

- Condition release rates (early vs. statutory)
- Temporary absences & work release
- Inmate count in max unit
- Use of grievance system

Aboriginals only:
Security classification, Segregation, Waivers/ Postponements/ Withdrawals

Number of Women Offender specific and Aboriginal Offender specific OCI “areas of special interest” with improved CSC performance statistics

CSC Databases (RADAR and Discoverer)/

Semi-Annual

2% improvement in CSC performance statistics

October 1, 2007

Number of complaints received by OCI in these “areas of special interest”, wherein CSC has taken corrective action

DATIS/

Semi-Annual

4% increase in complaints actionned by CSC

October 1, 2007


Program Sub-Activity: Investigate and resolve individual offender issues


Outputs

Indicators

Data Source(s)/
Frequency

Target
(March 31, 2008)

Effective Date for Actual Value

Comments

OCI Interventions and Recommendations (re: Individual offender complaints)

Number of individual offender related interventions with significant impact and recommendations

DATIS/Semi-Annual

5 % increase in % OCI interventions with significant impact and recommenda-tions

October 1, 2007

OCI Timeliness

Internal Response: 5 days

Inquiry: 15 days

Investigation: 45 days

Disposition of contacts

Delay between date of OCI contact by offender and OCI date of disposition

DATIS/Semi-Annual

90% of internal response, 85% of inquiries and 80% of investigations meet OCI timeliness standards

October 1, 2007

Information or referral

Number of information given and referral dispositions

DATIS/Semi-Annual

5 % increase in number of contacts disposed with the provision of information given referral

October 1, 2007

 

Program Sub-Activity: Investigate, monitor and resolve systemic offender issues


Outputs

Indicators

Data Source(s)/
Frequency

Target
(March 31, 2008)

Effective Date for Actual Value

Comments

OCI Interventions and Recommendations related to systemic issues

Identification of systemic issues related to offender complaints

DATIS/Semi-Annual

CSC promptly and constructively respond to the OCI observations and recommenda-tions on systemic areas of offender concern

October 1, 2007

Timeliness of CSC’s responses

Quality of CSC’s responses in addressing systemic issues


Program Sub-Activity: Monitor, evaluate and provide representations on CSC management of mandated issues (s.19 investigations and Use of Force incidents)


Outputs

Indicators

Data Source(s)/
Frequency

Target
(March 31, 2008)

Effective Date for Actual Value

Comments

Reviews of CSC s.19 and Use of Force reports

Degree of compliance with OCI timeliness standards

DATIS/Semi-Annual

100% compliance

October 1, 2007

OCI timeliness standards

Use of Force:
Initial screening 5 working days
Second screening/full review 45 working days

s.19 Review:
20 working days


Program Sub-Activity: Investigate, resolve and provide leadership on specifically identified issues ( e.g. Women Offenders and Aboriginal Offenders)


Outputs

Indicators

Data Source(s)/
Frequency

Target
(March 31, 2008)

Effective Date for Actual Value

Comments

OCI interventions/
recommendations

Number of Women Offender and Aboriginal Offender related OCI interventions with significant impact and recommendations

DATIS/Semi-Annual

2% increase in % of OCI interventions with significant impact and recommenda-tions

October 1, 2007

 

Number of OCI interventions with significant impact and recommendations in Women and Aboriginal Offender related “special areas of interest”

DATIS/Semi-Annual

2% decrease in number of complaints received by Aboriginal and Women in “areas of concern”

October 1, 2007