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ARCHIVED - RPP 2006-2007
Canada Public Service Agency


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Section III: Detailed Priorities and Plans by Program Activity

This section provides more details on the Agency's priorities and plans for the next three years, from April 1, 2006, to March 31,2009.

As explained in the overview section, the Agency's priorities and plans are organized around three program activities:

  • modernized HR management and strengthened accountability;
  • effective, ethical leadership and a quality work environment; and
  • a representative and accessible public service.

3.1 Modernized HR management and strengthened accountability

This program activity is composed of the following three key results areas:

  • optimize and sustain PSMA benefits in the long run;
  • modernize the Public Service Classification System; and
  • strengthen planning, accountability, reporting, and transparency in HR management.


 

2006–07

2007–08

2008–09


Financial Resources ($ millions)

47.8

16.7

16.7

Human Resources (Full-time equivalents)

292

152

152





As illustrated above, the Agency will experience a decrease of $23.4 million in approved funding to address mandated provisions of the Public Service Modernization Act and of $7.7 million for the reform of the Classification System.

3.1.1 Optimize and sustain PSMA benefits in the long run


Context and results for Canadians

A key initiative for the modernization of HR management in the public service is the PSMA, which received Royal Assent on November 7, 2003. This new Act allows for the most significant changes in HR management in more than 35 years and impacts the way the public service hires, develops, manages, and trains its employees.

Prior to the PSMA, HR legislation had not kept pace with HR management trends over the last four decades in the public service. HR practices had become rule-based, complex, and rigid, preventing public servants from adapting to changing business requirements. For example, staffing processes had become lengthy, the delivery of training programs was fragmented, and the conflict resolution management system was slow and confrontational.

The PSMA addresses these challenges through significant legislative changes in support of profound transformations in the areas of hiring, labour-management relations, training, and HR accountability.

In particular, the Act:

  • improves the ability of managers to hire the right people, when and where they are needed (through the Public Service Employment Act, which came into force on December 31, 2005);
  • promotes more constructive labour-management relations (through the Public Service Labour Relations Act, which came into force on April 1, 2005);
  • provides a more integrated and accessible approach to learning for employees at all levels (through the Canada School of Public Service Act, which came into force on March 1, 2004); and
  • clarifies responsibilities and accountabilities in the area of HR management (through amendments to the Financial Administration Act that came into force on April 1, 2005).

As such, the PSMA reflects a turning point in the establishment of a new HR management regime.

As explained in section 2.3, "The new HR management regime and challenges ahead," deputy heads and delegated managers now have more authority and flexibility as a result of the PSMA—but also more responsibility and accountability—to hire and manage their human resources.

As a result, one of the key priorities for the Agency over the past two years has been, and continues to be, the provision of the overall stewardship role essential to the effective implementation of PSMA-related initiatives across the public service.

Stewardship includes oversight of the establishment of new institutional structures and mechanisms (such as the new Public Service Staffing Tribunal and Public Service Labour Relations Board), the implementation of new policies, tools, and support services, as well as robust communication, learning, and cultural change programs to support new HR management skills and abilities.

On the other hand, each department and agency has to integrate its new HR policy obligations and be vigilant about the application of new HR practices as the PSMA has come into force.

In addition, as outlined in the other sections of this Report, the effective implementation of the PSMA also requires non-legislated initiatives such as the modernization of the classification system, the establishment of strengthened accountability systems based on departmental HR planning linked to business planning, as well as more efficient HR processes and systems. These are fundamental elements not only to optimize a streamlined and more flexible staffing process but also to ensure effective oversight and strengthened accountability at all levels.

Today, the key legislative components of the PSMA have come into force. The new management infrastructure required to support the legislation is being implemented and the effective integration of the Act's HR management requirements into the operations of departments and agencies has begun.

Looking ahead, the Agency, in support of its overall stewardship obligations, will continue its efforts and leadership to realize the full advantages of PSMA benefits, as well as to ensure its sustainability in the long run.


Key priorities and plans for 2006-07 and beyond

First, with respect to the modernization of the staffing and staffing recourse system, the Agency will complete the review of specific HR policies required to support deputy heads, managers, and HR professionals in exercising their new responsibilities. This will include, in particular, the revision of the employment policy suite, as well as the development of the new Employee Performance Management Policy. Priority will also be given to the establishment of new centres of policy expertise (as an employer focal point) to better support and monitor departments and agencies in matters related to the new employment policy, staffing recourse, as well as to the new Informal Conflict Management System resulting from the new Public Service Labour Relations Act.

Another key priority for the Agency will be the ongoing monitoring of PSMA initiatives and related business objectives and reporting through the use of an effective performance measurement infrastructure, including departmental assessments and reporting and accountability mechanisms, as well as a comprehensive set of measures and expectations. This stewardship activity includesreporting to the Treasury Board on the use of PSMA funds (and/or reallocated funds) on departmental results in accordance with the Treasury Board-approved Strategic Investment Frameworkand expenditures. It also includes the monitoring of the implementation of the people component of the Management Accountability Framework(PCMAF).

The requirements under the relevant sections of both the FAA and PSEA will serve as a foundation for the first annual report to Parliament by the President of the Treasury Board on human resources management in the public service. The report will be tabled during the fiscal year. In this regard, the Agency will develop in 2006–07 the terms of reference for the evaluation of the impact of the PSMA. A more comprehensive vision of the evolving new HR management regime will also be developed, communicated, and introduced at all levels to ensure that HR modernization efforts across the public service converge towards a common understanding.

At the same time, the Agency will provide leadership and supporting initiatives to bring about the transition necessary for ongoing sustainability of the PSMA and HR modernization. In particular, it will sustain PSMA momentum by continuing to provide PSMA funding to departments and agencies to support their implementation efforts. The Agency will further sustain PSMA momentum through ongoing stewardship, leadership, monitoring effective communications, and training programs. It will also provide dedicated ongoing support to small agencies as they continue to implement the requirements of the PSMA, especially the new Public Service Employment Act and portions of the Public Service Labour Relations Act.

In 2006–07, the Agency will also assist the Public Service Commission of Canada in a major effort across Canada to recruit post-secondary graduates in HR and mid-career HR professionals with the objective of rebuilding capacities within this community. These recruitment efforts will be complemented by targeted orientation and learning initiatives.

Finally, the Agency will build up its capacities to lead and support, in partnership with departments and agencies, the definition and establishment of more efficient government-wide HR processes, systems, and internal service delivery models. This will lead to the development and implementation of several initiatives through a five- to seven-year horizon.

The table below provides a summary of these plans and priorities.


Plans and Priorities

Time Frame

1.  The modernization of the staffing and staffing recourse system is completed
1.1  Employment Policy Suite Review is completed. 2006–07
1.2  Employee Performance Management Policy is completed. 2006–07

1.3  A centre of policy expertise on employer-related resourcing and staffing recourse matters is established and departments and agencies are well supported in this area.

 

2006–07
and ongoing

2.  The modernization of the labour relations and dispute resolution system is  completed

2.1 A centre of policy expertise for the Informal Conflict Management System is fully operational and departments are well supported in this area.

 

2006–07
and ongoing

3.  PSMA investments and business objectives continue to be supported by an effective performance measurement, monitoring, and reporting infrastructure
3.1 Periodic reports to the Treasury Board on PSMA funding and on departmental PSMA costs and results are submitted. 2006–09
3.2 The Performance Measurement Framework is in place. 2006–07
3.3 An updated, more comprehensive vision of the new HR management regime under the PSMA is developed and communicated across the public service. 2006–07

3.4 Terms of reference for the evaluation of the impact of the PSMA are developed.

 

2006–07

4.  Enabling initiatives are delivered
4.1 Leadership and supporting initiatives are provided to departments and agencies so that they can manage and sustain the momentum of PSMA implementation and the transition to the new HR management regime. 2006–09
4.2 Changes required to support the PSMA are made to central HR systems. 2006–08
4.3 Small agencies are provided with ongoing dedicated support to implement the new PSEA and the PSLRA. 2006–08
4.4 Recruitment efforts across Canada aimed at post-secondary graduates in HR and mid-career HR professionals are supported, including orientation programs for all new recruits. 2006–07
4.5 Progress is made towards the implementation of more efficient HR service delivery models and the first release of HR shared services to wave one departments (assuming Treasury Board ministers' approval). 2006–08
4.6 Government-wide end-to-end HR processes and the HR component of a self-service postal are designed as key steps towards the establishment of more efficient HR processes and information management systems across government. 2006–09
and beyond

4.7 PSMA funding is provided to departments and agencies, in accordance with the Strategic Investment Framework, to support their ongoing PSMA implementation activities.

2006–09



Challenges ahead

The implementation of the new HR management practices in all departments and agencies across the public service is a complex challenge that encompasses numerous initiatives.

One key challenge is to maintain the current focus on people management by managers as other government priorities compete for their attention.

In particular, the HR legislation addresses many priorities, including the concurrent implementation of new Treasury Board guidelines and policies on management practices; the capacity of HR functions in departments and agencies to respond to these new mandatory responsibilities; the capacity of unions, including perceived concerns as to how the new definition of merit will be applied and the impact on deputy heads as they take on other responsibilities for which they are accountable.

Moreover, the sustained long-term impact of HR management modernization involves more than implementing new policies, tools, and training programs. It is a new way of doing business and establishes a new relationship between the Agency and its partners. It will require continued leadership and support.

3.1.2 Modernize the Public Service Classification System


Context and results for Canadians

Successful and sustainable modernization of HR management also requires modern systems for organizing and evaluating the work that public service employees perform to deliver results to Canadians.

To recruit, motivate, and retain a highly competent workforce, the government needs a classification system that recognizes current business lines; evaluates work effectively; simplifies and accelerates the business of classification; reflects labour market realities; supports its compensation philosophy; treats work performed by men and women equitably; facilitates career development and mobility; and, ultimately, empowers departmental managers to design organizations that foster an effective workforce and workplace. For departments and agencies, this means good organizational design, implemented by managers who have received sound advice from specialists, supported by clear and consistent work descriptions that accurately reflect the work. It means modern, gender-neutral classification standards that are flexible to adapt to changing work over time. This also means enabling policies and supporting tools, as well as proper checks and balances for consistency in application and recourse mechanisms.

This foundation is the prerequisite to an equitable, simplified, and responsive system for managing people. Classification is much more than just a way to organize and evaluate the work of over 185,000 public service employees. It is also about getting the right people in the right jobs—faster. Thus, having a modern classification system is of strategic importance for the government—the largest employer in the country.

However, some building blocks of its Classification System had become out of date and the decision was made by the Treasury Board in 2002 to launch a multi-year reform of the Classification System to be led by the Agency. The objectives are to review classification standards of all occupational groups; rebuild the system capacity in support of the people who do classification work; protect the integrity of the system through effective monitoring; and ensure effective tracking and reporting of the cost of standards modernization. The vision is a system that will simplify the process of getting the right people into the right jobs at the right time; ensure direct linkages to performance management, competency development practices, and compensation; create pathways for the development of the leaders of the future; and contribute directly to the operation of a well-structured, well-managed public service.

As reported in previous annual reports on modernizing the Classification System, key steps have been achieved since the modernization was initiated in 2002. In particular, classification standards for key occupational groups have been modernized; new electronic Web-based tools have been, or are being, developed to better support classification specialists and enable organizations to report on reclassification activities; policies and guidelines have been updated; strengthened training and learning programs have been, and continue to be, developed; initiatives to enable the recruitment and retention of classification specialists have been launched; and strengthened performance monitoring systems have been put in place. Despite this progress, modernizing the classification system of a large organization like the public service of Canada is a multi-year undertaking that must be implemented incrementally and, ultimately, must be continuously kept up-to-date.


Key priorities and plans fro 2006-07 and beyond

As we move forward, the Agency will continue to build on the foundation established in the past three years.

First, the Agency will continue to make progress on updating and modernizing the classification standards of various occupational groups. In particular, this includes the finalization and implementation of the classification standard for the Economics and Social Science Services (EC) Group, the testing of the draft Law (LA) standard, and the initiation of the standard design for the Computer Systems (CS) Group. Progress will also be made on feasibility studies for the Health Services (SH) and the Ship Repair (SR) groups. Consultations with stakeholders and partners on these and other classification standards will continue. Co-development opportunities will be initiated wherever practical.

At the same time, a priority for the Agency will be to complete the transfer from the Public Service Commission of the Qualification Standards and to initiate the development of new or updated qualification standards in targeted areas. Indeed, with the new Public Service Employment Act that came in to force on December 31, 2005, the employer took on the responsibility for establishing qualifications standards that outline the minimum qualifications (e.g. education, knowledge, occupational certification, language) that the employees require to do the work. The next priority for the Agency will be to develop new qualification standards in tandem with classification modernization to ensure that appropriate linkages are created between the two types of standards. Revisions may also be made to qualification standards, outside of classification modernization, in targeted areas, such as the Executive (EX), Economics and Social Science Services (EC), and Border Services (FB) Groups, and review of the Foreign Services (FS), Computer Systems (CS), and Law (LA) groups, as necessary.

Further progress will also be made towards the update of the classification policies and guidelines. The goal is to ensure greater accountability on the part of, and provide greater flexibility to, the managers who use the classification system and to the HR professionals who advise them (particularly in the context of the PSMA). In 2006–07, in particular, the Classification System and Delegation of Authority Policy, as well as the Classification Grievances Policy and supporting guidelines will be reviewed and updated to align them with recent changes related to the PSMA, as well as with the objectives of the ongoing Policy Suite Renewal initiative. In addition, the Guidelines on Delegation of Classification Authority, Consultation, and Dispute Resolution andthe Guidelines on Classification Monitoring will be finalized and implemented.

2006–07 will also be marked by further progress in developing and supporting the classification specialist community. In particular, continued efforts will be made in promoting the recruitment and retention of organization and classification advisors; the second module of the New Training/Learning Curriculum for the organization and classification advisors will be completed; and continued support will be provided to leverage the Web-based technology to drive efficiencies, while facilitating and standardizing the work of departments and HR specialists.

In the area of performance reporting, using the Classification Monitoring Framework, several departments provided their first classification program monitoring reports by March 2006, as planned.

These reports will be reviewed and assessed by the Agency in 2006 to evaluate the integrity of departmental classification programs, as well as of the overall Public Service Classification System. These monitoring activities will be ongoing and expanded to additional departments thereafter. A cost-tracking system to assess the classification standards modernization costs in departments (including the Agency) will also be operational, generating reports in 2006–07.

Finally, for 2006–07, the Agency will continue to provide guidance and direction to departments on the usage of National Occupational Classification (NOC) codes and ensure overall departmental compliance and quality assurance of the data.

The table below provides a summary of these priorities and plans. 


Plans and Priorities

Time Frame

1. Classification standards are modernized

Ongoing

2. New qualification standards are developed in tandem with the new classification standards

Ongoing

3. Policies and guidelines are renewed

2006–07

4. The recruitment and retention of organization and classification advisors is supported

–07

5. Classification learning programs and support services are provided
5.1 Core training programs for HR specialists are developed. 2006–07

5.2 On-line core support services and tools are available (including expanded training and tools).

 

2006–07

6. Effective monitoring and cost-tracking systems are in place
6.1 Departmental performance monitoring systems are operating in each organization. 2006–09

6.2 A cost tracking system is implemented.

 

2006–07

7. The NOC codes are used as a framework of reference to standardize analyses of specific occupations

Ongoing



Challenges ahead

Classification modernization is a complex undertaking that must be aligned with compensation policies and must operate as a co-ordinated element of the employer's collective bargaining objectives and schedule. Successful modernization requires the involvement of many participants, including the Treasury Board of Canada Secretariat, departments and agencies, and bargaining agents. Sometimes, there are competing priorities—the expectations and interests of the participants must be reconciled, the number of classification advisors is limited, and all participants must balance the resources they can devote to classification modernization with other priorities. Success will be incremental but steady.

In such a context, a key challenge for the Agency is to work with other participants to leverage the opportunities and determine the pace of classification modernization in the coming years.

3.1.3 Strengthen HR planning, accountability, and reporting


Context and results for Canadians

Sound HR planning and accountability are the basis for effective people management.

To deliver effective and quality services to Canadians, it is essential that the government—the largest employer in the country—be supported by a high-performing workforce representative of the population it serves and effectively led in a workplace that is enabling, fair, healthy, and safe.

To this end, departments and agencies need effective HR planning and accountability systems, linked to business planning and covering all aspects of HR management—from resourcing and training highly skilled people to ensuring that employment equity, official languages, and workplace well-being requirements are met.

This is particularly important in the context of the PSMA, which began the establishment of a new HR management regime in which deputy ministers and managers now have more authority and flexibility in managing their HR needs—but also greater responsibility and accountability—for strategic planning, training, and resourcing.

In addition, strong HR planning and accountability mechanisms are essential if we are to strengthen the administration of the public sector as a whole and provide high-quality services and programs that Canadians need.

However, there is widespread recognition that investments in these areas had been very limited for many years and that considerable capacity building was required. This is an issue that has been pointed out in the reports of the Auditor General of Canada.

The Agency has the responsibility to develop and manage the HR planning and accountability systems of the public service, ensuring, in particular, that departments integrate HR planning with business planning in a systematic manner and that they can monitor and report progress with timely, consistent, and meaningful data and performance indicators. This includes the provision of timely and pertinent business intelligence through research data, demographic analysis, and other means, including public service employee surveys to demonstrate results.

Over the last two years, good progress has been made in several areas. This includes the launch of the Integrated HR and Business Planning Tool Kit, the development of curricula to support core HR planning learning requirements for managers and HR professionals; the enhancement of the Agency's research capacities; the establishment of a centre of excellence to better support the work of departments; and, finally, the development of a core set of HR management performance indicators to support departmental performance assessments and reporting.

The modernization of HR planning and accountability systems is, however, far from complete. The learning curve and steps to be taken to bring HR planning and accountability to the expected level of performance are significant and capacity needs to be augmented.

The challenge is compounded by the fact the HR information systems are fragmented; there is a lack of common HR data definition; and there is no central repository that can provide seamless access to pertinent HR data and intelligence to all departments—a prerequisite for effective HR planning and accountability.


Key priorities and plans for 2006-07 and beyond

Building on the foundation established over the last two years, the Agency will continue to focus on targeted improvements in re-building HR planning capacities and in strengthening accountability to Parliament.

With respect to the integration of HR and business planning, the Agency will continue to assist departments and agencies by providing them with the knowledge and best practices they need through expert advice, seminars, tool kits, and training courses. In 2006–07, it will also deliver the new Succession Management Tool and an updated version of the Integrated HR andBusiness Planning Tool Kitto better reflect best practices and policies.

In addition, the Agency will conduct workforce analysis and modelling to provide departments and agencies with more pertinent needs assessments to support planning and HR management. The Agency plans to increase its own research and analytical capacities, starting in 2006–07.

At the same time, the Agency will strengthen the dissemination of HR data and intelligence through a stronger Web presence. It will continue to develop the Employee Passport initiative to transfer electronic employee records securely between departments. This new capability is a foundation project that will permit the Agency to create the Central Public Service Employee Database accessible by all departments and agencies. It will drive efficiency by improving significantly the transfer (and accessibility) of HR data. It will begin in 2006–07.

The Agency will also take on a leadership role in developing government-wide strategies to complement and facilitate departmental HR planning and recruitment efforts in common priority areas, as the starting point for the renewal of the public service. This whole-of-government approach will provide for common and collaborative planning and recruitment initiatives to support the ability of the public service to better manage government-wide workforce transformations and attract the best possible talent for the future in a more timely and cost-effective manner. It will lead to the development of common recruitment strategies across government based on a diagnosis of current and future needs and solutions that complement departmental recruitment strategies in priority areas. It will also enable a more inclusive public service that will draw talents from all regions across the country, while facilitating the achievement of official languages and employment equity targets. This approach will begin to be implemented in 2007.

To ensure that effective and integrated accountability systems are in place, the Agency will begin the implementation of the HR management performance indicators through the Management Accountability Framework, which the Treasury Board Portfolio uses to assess the performance of departments or agencies. Based on these results, the Agency will begin to develop a composite picture of the strengths and weaknesses of HR management across the public service. Once implemented, these performance indicators should provide a stable baseline measurement against which progress will be assessed and reported to Parliament.

The implementation of these performance indicators in departments and agencies will be facilitated through the development of a practical guide to assist in maximizing the benefits of the Management Accountability Framework and the development of tools to better communicate the current state of HR management across the public service, as well as the priority areas of improvement.

In addition, the Agency will revise HR management policies and instruments with respect to accountability and reporting.

To better support departments and agencies, the Agency will focus on making more accessible key information on the performance of HR management across the public service, including results from the public service employee surveys, through a Web-based reporting system. The Agency will also strengthen its capacity to design and conduct general and targeted employee surveys as key instruments to support strengthened HR planning and accountability at the departmental and government levels. In addition, all the HR management information required by the Agency will be collected in a common format that will also facilitate the work of departments and central oversight and monitoring.

Finally, during the fiscal year, the Agency will prepare the first annual report to Parliament on human resources management in the public service, to be tabled in Parliament by the President of the Treasury Board, as required under the PSMA. This report will bring together a range of human resources management activities across the public service. The Agency will build up the necessary capacities to support this newly legislated requirement for reporting on an annual basis.

The following table provides a summary of these plans and priorities.


Plans and Priorities

Time Frame

1.  HR planning capacity is renewed and integrated with business planning
1.1 Provide departments and agencies with ongoing advice and information, relevant tools, best practices, learning products, professional development events, and/or on-site support. Ongoing
1.2 Assess and evaluate progress in implementing integrated HR and business planning. 2006–07
1.3 Conduct workforce analyses and modelling to identify current and future needs of the public service. Ongoing
1.4 Improve information management through the Employee Passport initiative to transfer electronic employee records securely between departments (a key step to create an HR information warehouse and improve the capability to analyze and report on HR management). 2007–08
1.5 Departments and agencies begin to have seamless access to a central data warehouse of HR information and intelligence. 2007–09

1.6 Identify and develop strategies for horizontal workforce planning to support a cohesive approach to major workforce transitions and government service transformation.

 

2007–08

2. Effective and integrated accountability systems are in place
2.1 Test and begin implementation of HR management performance indicators at the departmental and government levels across the public service through the MAF bilateral process. 2007–08
2.2 Revise HR management policies and instruments with respect to accountability and reporting. 2006–07
2.3 Develop and disseminate tools to enable departments and agencies to implement the People Component of the Management Accountability Framework. 2007–08
2.4 Make key HR information, including results of the public service employee survey, available across the public service through a Web-based reporting system. Ongoing
2.5 Enhanced general and targeted employee surveys are designed and conducted on a regular basis as key instruments to better support HR planning and accountability at all levels. Ongoing

2.6 Develop and publish the first annual report to Parliament on HR management performance across the public service.

2006–07 
and ongoing



Challenges ahead

The work being undertaken in the areas of HR planning and accountability in 2006–07 and 2007–08 will lay and strengthen the foundation for the overarching goal of creating a high-performing workforce in the Government of Canada for the near and long term.

As the above initiatives are implemented, the drive toward this goal will require the ongoing commitment and engagement of senior executives across the Government of Canada during and beyond the 2006–08 period to monitor individual and collective progress in HR planning and accountability; foster the continuous improvement in our HR practices and approaches; develop realistic people management strategies and targets in the face of expenditure review decisions on departmental priorities; and ensure continuous co-ordination between HR planning and accountability goals and approaches with the service transformation agendas underway (in particular, the key HR-related internal services).

3.2 Effective, ethical leadership and a quality work environment

This program activity is composed of the following two key results areas:

  • foster effective learning and ongoing leadership renewal; and
  • promote and embed public service values and ethics at all levels.


 

2006–07

2007–08

2008–09


Financial Resources ($ millions)

43.7

40.9

40.0

Human Resources (Full-time equivalents)

273

245

236





As indicated above, the Agency will experience a decrease in approved funding of $2.7 million to address mandated provisions of the Public Service Modernization Act, and of $0.5 million due to ending of authorized spending for support activities, and savings of $0.5 million resulting from the Expenditure Review Committee exercise.

3.2.1 Foster effective learning and ongoing leadership renewal


Context and results for Canadians

Learning and leadership development are critical elements for the success of any organization. This is particularly true for the federal public service—the largest and most complex organization in Canada. While deputy heads are responsible for HR management in their organizations, including learning and leadership development, the Agency is responsible for supporting deputy heads from a government-wide perspective.

Acting on behalf of the Treasury Board (the employer), the Agency is responsible for all policies and policy advice related to the management of the Executive Group (EXs), including terms and conditions of employment, salary administration, organizational design, classification of positions, performance management, as well as planning the renewal and development of the EX community and defining the leadership competencies required of all managers.

The Agency is also responsible for the management of a suite of corporate leadership development programs to help ensure the public service has the leadership talent it needs. These programs are as follows:

  • the Management Trainee Program (MTP) and the Accelerated Economist Training Program (AETP) to recruit at the entry level;
  • the Career Assignment Program (CAP) to develop individuals to the middle-manager level; and
  • the Accelerated Executive Development Program (AEXDP) to develop executives at the EX-01 level to the EX-02 and EX-03 levels.

In addition, the Agency supports deputy heads in the staffing of positions at the assistant deputy minister (ADM) level, and supports the ADM community through personal visits with ADMs, networking events, career counselling, advice, and support.

The Agency also has responsibility for the Interchange Canada Program, which brings talent in from outside the public service, to gain experience and share expertise with public-sector organizations and similarly to support public servants in gaining expertise in assignments outside the federal government.

At the same time, the Agency is the government's policy centre for learning, setting the direction and requirements for learning throughout the public service. The new Policy on Learning, Training and Development sets out requirements government-wide and supports employees at all levels by providing for learning and training opportunities.

Finally, to promote excellence within the public service, the Agency administers the government-wide awards and recognition programs and policies, including National Public Service Week, and works closely with the Privy Council Office in the annual deliberations on the Prime Minister's Outstanding Achievement Award and the Public Service Award of Excellence.

Much has been achieved since the Agency's creation. In particular, the Agency led the development of the new Policy on Learning, Training and Development in late 2005, which sets out new minimum learning requirements for three target groups: new employees are to attend an orientation course; managers are to verify that they understand their legal responsibilities and take required management training; and functional specialists are to complete required training in several management areas, including procurement, materiel management, real property management, and information management.

Moreover, key leadership competencies for leaders at all levels were updated and simplified; the Performance Management Program for the Executive Group was strengthened to increase its rigour and make it more effective for departments and agencies; leadership development programs were redesigned and aligned into a leadership continuum from the entry level through to the assistant deputy minister level; and leadership development pilot projects were launched to recruit high-potential individuals in functional communities such as finance and HR.

Finally, the Public Service Award Program was streamlined and the new Public Service Award of Excellence was created.

However, as detailed below, much remains to be done, and the next focus will be to ensure these changes are implemented across the public service and that they achieve their objectives, ensuring that the public service's leadership capacity is built and sustained for the future.


Key priorities and plans for 2006-07 and beyond

A key priority for the Agency will be to monitor the implementation of the Policy on Learning, Training and Development. In support of this, the Agency will develop standards, directives, and guidelines for public service employees and managers, as well as establish the infrastructure (i.e. tools and systems) and HR capacities required in the Agency to support, monitor, and report, on an ongoing basis, on its effective implementation in departments and agencies. As the policy centre for learning, the Agency will also provide policy advice and tools to departments and agencies and will work in collaboration with the Canada School of Public Service to ensure courses and programs developed to support the new Policy meet the employer's knowledge standards.

The new integrated leadership development programswill also be implemented and the need for additional programs will be examined. The Agency will support departments in the recruitment of high-potential individuals for accelerated and tailored development. In particular, the Agency will continue its efforts in recruiting and developing leaders in the HR and financial communities, as well as in assisting regional councils and other functional communities where there are shortages. The Accelerated Executive Development Program (AEXDP) is also being updated and a recruitment campaign, open to high-potential public servants, will be launched in 2006–07 to meet the most pressing needs of departments and agencies. Employment equity group representation is integrated into the development programs and will continue to help the government achieve plans and priorities for a more inclusive and representative public service.

The revised Key Leadership Competencies Profile, established in August 2005, will be an integral part of the leadership development planning and the Agency will ensure that all corporate leadership initiatives reflect the revised profile. The Agency will provide assistance to departments, agencies, and other partners to integrate this profile into their HR management activities and monitor the effective integration of the profile.

Finally, the Agency will create an integrated framework to enhance the management of all aspects of HR for the executive community. While there are a number of policies, programs, services, and tools to support the executive cadre, there is no integrated approach to the management of this community, putting the ability to attract and retain qualified and experienced executives at risk. This includes increased capacities to support the corporate management and development of the Executive Group through improved HR planning and other services and programs to ensure the sustainable development of the Executive and feeder groups.

The table below provides a summary of these plans and priorities.


Plans and Priorities

Time Frame

1. Required training, including public service orientation, is in place 2005–07
1.1 Directives, standards, and guidelines on required training are in place.
1.2 The effectiveimplementation of the new Policy on Learning, Training and Development is monitored and effectively supported by the Agency.

1.3 An annual report on the Policy is prepared.

 

2. Newly integrated leadership development programs are implemented, as part of a continuum to meet the current and future needs of the public service 2005–07

2.1 Enhanced recruitment to support functional communities and regions takes place.

 

 

3. Leadership competencies are being integrated into HR management practices 2005–07
3.1 Central agencies have implemented the Leadership Competencies Profile into their programs and services.

3.2 Support is provided to departments and agencies to integrate competencies into their HR activities.

 

 

4. Enhanced support for the management of the executive cadre
4.1 The EX HR Management Framework is developed. 2006–07

4.2 Increased support is provided to departments and agencies for better planning, recruitment, and development of the Executive Group across the public service.

2006–07
and ongoing



Challenges ahead

Ensuring that leaders are well equipped to carry out their responsibilities effectively and with integrity is essential to good public service.

The public service is facing shortages in key areas and will face increasing shortages as the workforce ages and as employees become eligible to retire in the next five to 10 years. Without recruitment, development and learning, and integrated approaches to managing key communities, the Government of Canada is at risk of weakening its ability to provide service to Canadians and to ensure that ministers are well supported by strong policy advice.

3.2.2 Promote and embed public service values and ethics at all levels


Context and results for Canadians

The Results for Canadians framework explicitly recognizes the Government of Canada's commitment to managing its business according to the highest public service values. A strong culture of public service values and high ethical standards is fundamental in any democracy and essential for maintaining public trust in government.

The Agency plays a leadership role in supporting ministers, public service leaders, and public service employees in meeting their responsibilities to develop and sustain a strong culture of integrity. In fact, as expectations for a more transparent and accountable public service increase, the Agency's role in this area has never been more important.

Through its Office of Public Service Values and Ethics—established in November 2003—the Agency plays a key role in ensuring that departments, agencies, and the public service as a whole have the policies, management practices, and tools required to ensure that public service values and ethics are reflected in the actions of all employees and that they are an integral part of the performance management and assessment processes, disclose wrongdoing, while ensuring a fair process for those against whom allegations are made.

In particular, as the centre for policy making, the Office works to enhance employee awareness, understanding, and application of the Values and Ethics Code for the Public Service—including related policies such as the Policy on the Internal Disclosure of Information Concerning Wrongdoing in the Workplace and the Policy on the Prevention and Resolution of Harassment in the Workplace. It establishes a results-based accountability approach to values and ethics and assesses the performance of departments and agencies against those expected results. It develops and disseminates best practices, tools, and training programs. Finally, the Office also supports the government in developing and implementing legislation to protect persons who disclose wrongdoing, while ensuring a fair process.

Since the Office's inception two years ago, many key pieces of the foundation for a stronger culture of public service values have been put in place or are being developed. Promotion and learning about the Values and Ethics Code for the Public Service continues across the public service with a variety of awareness and learning workshops and communication tools developed to support the new Code; other values and ethics policy instruments and policy advice services are under constant improvement; standard case management protocols are being put in place; the senior-level interdepartmental Advisory Council on Public Service Values and Ethics was established to provide leadership and oversight across government; and disclosure protection legislation has been adopted by Parliament.


Key priorities and plans for 2006-07 and beyond

Looking ahead, a key priority for the Agency will be to support government in the further development and implementation of disclosure protection legislation. At the same time, the Office of Public Service Values and Ethics will continue to build on the foundation established over the last two years, pursuing progress on several key fronts.

First, there will be continuing efforts to develop and maintain widespread employee awareness, understanding, and application of public service values and ethics. For this, the Office will work with departments, agencies, and the Canada School of Public Service to institute a new series of learning and communications measures for leaders and employees in the public service. This will include establishing certification programs to ensure responsible departmental officials possess the necessary knowledge, competencies, and experience to promote public service values and advise on ethical issues.

Secondly, additional support will be provided to help departments and agencies meet their accountabilities in the area of public service values and ethics. In particular, the Agency will complete in 2006–07 the development and implementation of the public service values and ethics component of the Management Accountability Framework.

To support this, departments and agencies will also be provided in 2006–07 with a road map for assessing and continuously improving their performance and management practices in this area. In addition, a government-wide measurement and evaluation strategy for collecting, assessing, and reporting performance against public service values and ethics will be developed and put in place in partnership with departments and agencies.

The Agency will also strengthen its support of public service communities of practice in values and ethics. This includes more dialogue and collaboration with departmental values and ethics experts, as well as the engagement of other communities (e.g. HR management, internal audit) who have an important role in the effective integration of values and ethics into policies, systems, and management practices.

Finally, the Agency will support the Treasury Board by ensuring policies that contribute to a culture of integrity are in place and effectively implemented. Forward-looking research will be conducted to identify trends and new policy issues that need to be addressed and, specifically, the policy and systems for preventing and resolving cases of harassment and the Policy on the Indemnification of and Legal Assistance for Crown Servants will be updated. A strategy for the public service will be developed to ensure workplace well-being principles and practices are part of effective departmental HR management regimes.

At the same time, the Agency will assist in the effective implementation of new and existing Treasury Board policies by providing expert advice to departments on the interpretation of these policies and related initiatives.

The table below provides a summary of these plans and priorities.


Plans and Priorities

Time Frame

1. Through a comprehensive and sustained learning and communications strategy, create widespread employee awareness, understanding, and application of public service values and ethics, including obligations under the Values and Ethics Code for the Public Service
1.1 Awareness and learning programs are implemented in the public service and their results assessed. 2006–09

1.2 Departmental experts in values and ethics are trained and have the materials, support, and access to advice that they need to carry out their responsibilities.

 

2006–09

2. Additional support is provided to departments and agencies for meeting their accountabilities
2.1 Organizational performance expectations and indicators for values and ethics are developed and adopted. 2006–07
2.2 Departments and agencies are provided with a road map for assessing and continuously improving their results and management practices in public service values and ethics. 2006–07
2.3 A measurement and evaluation strategy, including surveys, is developed and implemented. 2006–08
2.4 Consistent and credible performance evidence is systematically collected and used in departmental performance monitoring and deputy minister accountability. 2006–09

2.5 Public service communities of practice in values and ethics are strengthened.

 

2006–09

3. Key Treasury Board policies that support a culture of public service values and ethics are in place and effectively implemented
3.1 The policy and system for preventing and resolving cases of harassment is reviewed and necessary changes are implemented. 2006–07
3.2 The Policy on the Indemnification of and Legal Assistance for Crown Servants is updated. 2006–07

3.3 A workplace well-being strategy for the public service is developed and implemented.

 

2006–09

4. Support is provided to government on legislation for disclosure of wrongdoing, including protection from reprisal for those who make disclosure
4.1 Development and implementation of a disclosure regime is supported, including supporting the development of federal accountability legislation. 2006–08
4.2 Policies and instruments related to the disclosure regime are updated. 2006–08

4.3 The new disclosure regime and other related new instruments are promoted and integrated into management practices.

2006–09



Challenges ahead

The development and effective implementation of the new disclosure protection legislation is a major challenge for the Agency and for the entire federal public sector (including Crown corporations).

In the long run, a key success factor for the government will be its ability to develop and sustain confidence and trust in the public sector through a culture of integrity that includes protection of whistleblowers from reprisal and a fair process for those against whom allegations are made.

3.3 A representative and accessible public service

This program activity is composed of the following two key results areas:

  • achieve and preserve employment equity plans and priorities; and
  • achieve and preserve official languages plans and priorities.


 

2006–07

2007–08

2008–09


Financial Resources ($ millions)

13.2 10.7 10.7

Human Resources (Full-time equivalents)

102 91 91

As indicated above, the Agency will experience a decrease in approved funding of $1.9 million to address mandated provisions of the Public Service Modernization Act, and of $0.5 million due to ending of authorized spending of some initiatives related to employment equity, and savings of $0.1 million resulting from the Expenditure Review Committee exercise.

3.3.1 Preserve and achieve employment equity plans and priorities


Context and results for Canadians

The government is committed to creating and maintaining a public service that is representative of Canadian society and responsive to evolving needs for programs and services that take this diversity into account.

The Employment Equity Act requires that the federal public service, the country's largest employer, become a representative workplace with respect to the employment of women, Aboriginal peoples, visible minorities, and persons with disabilities. The Act requires that this be done by removing barriers to their employment and by using positive measures to increase their representation and participation in the workforce. The ultimate goal is to become a more inclusive workplace in which designated group members, and all employees, have an opportunity to participate fully in serving Canadians with excellence.

The Agency, acting on behalf of the employer (i.e. the Treasury Board), has the responsibility for supporting and monitoring the implementation of this Act and ensuring the integration of its principles and goals into all the aspects of HR management. In particular, the Agency develops employment equity policies and related instruments; communicates program objectives and priorities; helps departments and agencies by disseminating successful practices, instituting programs, developing tools, and delivering workshops and information sessions; gives advice on the Act and other related issues; and, finally, monitors performance of departments and agencies and reports progress to Parliament annually.

Since the Act came into force in 1996, there has been significant progress on employment equity, and there continues to be strong statistical evidence that the situation of the designated groups has been improving, especially for women, Aboriginal peoples, and persons with disabilities. Targets for these three groups have been met.

The Agency has established clear priorities and launched a series of initiatives in targeted areas. We have engaged in a continuous dialogue with visible minority and Aboriginal employees towards development of a strategy for creating a racism-free workplace; through the Employment Equity Fund, monies have been, and continue to be, allocated to departments and agencies for projects that have a particular emphasis on visible minorities; continued efforts are being made to ensure that employment equity is systematically integrated into departmental HR and business planning; clearer, more integrated, and results-based policy instruments are being developed; and continued efforts are also deployed to make results in this area more accessible and transparent to Canadians.


Key priorities and plans for 2006-07 beyond

Looking ahead, the Agency will intensify its efforts to ensure that the public service is representative and inclusive and to meet the employment equity goals, in particular, those relating to recruitment and career development for the visible minority group. It will also continue to improve participation and career advancement for women, Aboriginal peoples, and persons with disabilities.

Firstly, we will emphasize the accountability of departments and agencies in the recruitment and career development of visible minorities. Assessment of progress will be co-ordinated under the Management Accountability Framework and, as appropriate, senior management priorities will reflect the need for improved results.

Secondly, the Agency will lead and support the development and implementation of an anti-racism strategy to facilitate the achievement of a positive corporate culture. This strategy is based on consultation sessions that were undertaken with visible minority and Aboriginal employees in 2005.

Moreover, the Agency is working on the new Diversity Policy, which recognizes the diversity of Canadian society. The objective is also to develop a clearer, simpler, and results-based policy to support the integration of diversity and employment equity goals into all aspects of HR management and business planning, as well as to facilitate accountability for results. This new Policy will replace the current Employment Equity Policy and the Policy on the Duty to Accommodate Persons with Disabilities in the Federal Public Service; directives on employment equity and the duty to accommodate employees with disabilities will be issued at the same time as the Policy. Consultations with a variety of communities and stakeholders are virtually complete and it is expected that implementation will begin in 2006–07. Implementation sessions will be conducted to familiarize departments and agencies with the requirements. The Agency will also provide support to departments and agencies in interpreting these obligations.

To complement these efforts, communications efforts across the country will foster the understanding of diversity and employment equity obligations. These initiatives will also seek to strengthen partnerships with designated group communities such as the National Council of Visible Minorities, the National Committee of Federal Public Servants with Disabilities, and the Aboriginal National Network Initiative. As well, the Agency will continue to facilitate an understanding of the obligations and benefits of employment equity by means of training programs supporting the PSMA. The objective is to leverage on the new definition of merit that moves to a values-based approach that allows managers to hire the right fit for the organization based on current and future needs.

With regard to making results more accessible and transparent to Canadians, the Agency's report with respect to employment equity will, in light of the Auditor General of Canada's recommendations on effective reporting, be balanced, noting both success stories and areas for improvement.

The Agency continuously monitors departmental and agency progress, results achieved, and challenges in meeting the legislative requirements of the Employment Equity Act. This active monitoring regime includes departmental analysis of designated groups, data collection, departmental visits, and liaising with various communities and networks. In 2006–07, a particular focus will be on the mechanism to hold senior managers more accountable for results in meeting employment equity goals.

Finally, the Agency will reinforce its capacity to better promote and support on an ongoing basis a holistic approach to diversity management as a core element of government business, in particular, by incorporating diversity in a systematic manner into HR management and business planning at all levels.

The following table provides a summary of these plans and priorities.


Plans and Priorities

Time Frame

1. The public service is representative and inclusive
1.1 Develop and facilitate implementation of an anti-racism strategy to support the achievement of a positive corporate culture. Ongoing
1.2 Provide assistance, advice, funding support, and tools to departments and agencies to accelerate progress regarding the visible minority group. 2006–08

1.3. Issue the Diversity Policy to respond to the increasing diversity of Canadian society and evolving programs, policy, and business needs that derive from this and to clarify obligations of deputy heads and organizations.

 

2006–07

2. The public service has access to modern and fully integrated employment equity policies, directives, tools, and support
2.1 Increased capacities within the Agency are in place to develop and provide departments and agencies with clearer, simpler, results-based policy instruments and tools to support the integration of diversity and employment equity goals into all aspects of HR management and business planning processes and to facilitate assessments of accountability for results. Ongoing
2.2 Modernize communications messages and tools to help departments and agencies shift behaviours from a passive commitment to an active one. 2006–08

2.3 Integrate obligations under the Employment Equity Act with legislative and non-legislative processes under the Public Service Employment Act to ensure that requirements are met in applying the new definition of "merit" when considering requirements for diversity in their current and future needs.

 

2006–07

3. Results are more transparent and accessible to Canadians
3.1 Monitor performance of departments and agencies in the representation of employment equity group members, both for term appointments of over three months and for indeterminate appointments. Ongoing

3.2 Improve monitoring and reporting systems to produce more accessible and timely results, including the measurement of progress in achieving Employment Equity Act objectives.

 


Challenges ahead

Keeping pace with the continually increasing diversity of Canada's population and workforce is a major challenge. It is also an opportunity to demonstrate leadership through the implementation of employment equity.

The face of Canada is changing rapidly, particularly with the growing visible minority group in the Canadian workforce. Promoting and achieving greater diversity among our employees contributes to development of better policies, improved program design, and the delivery of more effective services for all Canadians. Achieving and preserving employment equity plans and priorities in the public service is about changing culture, behaviour, and practices and, therefore, is a long-term program that requires continued, consistent, and focussed efforts that seek concrete results.

3.3.2 Preserve and achieve official languages plans and priorities


Context and results for Canadians

Canada is not the only country with two official languages. However, what distinguishes it from other countries is the path it has followed in adopting bilingualism. This typically Canadian approach—set out in the Official Languages Act—testifies to our fundamental values and to our desire to reflect these values in our public life. As such, the Official Languages Act commits the government to serve Canadians in the official language of their choice (Part IV); to enable employees in bilingual regions to work in the official language of choice (Part V); and to ensure equitable participation of English- and French-speaking Canadians (Part VI).

In support of these plans and priorities, the Agency—through its Official Languages Branch—develops and co-ordinates official languages principles and programs for approximately 200 federal institutions, particularly in the implementation of parts IV, V, and VI of the Act. It makes recommendations to the Treasury Board regarding policies and regulations on communications with, and services to, the public, language of work, and HR management; assesses the effectiveness of programs and policies; and raises awareness of the Official Languages Program among members of the public and federal employees. It also oversees federal institutions' compliance with the obligations in the Act by monitoring and conducting audits and evaluating the effectiveness and efficiency of their programs. Finally, it prepares the annual report on official languages that the President of the Treasury Board must submit to Parliament.

The Agency plays a key role in the implementation of the Exemplary Public Service that supports Canada's linguistic duality.

Finally, in carrying out its responsibilities, the Agency works with numerous partners, including the Public Service Commission of Canada, the Canada School of Public Service, Canadian Heritage, and all of the 200 institutions subject to the Act.

In the wake of the Action Plan for Official Languages, key steps have been taken in the renewal of the Official Languages Program since 2003. As depicted in the Agency's last annual report on official languages, our vision of instituting cultural change is beginning to take root. The initiative to develop clearer, more accessible results-based policy instruments is almost complete; new tools are in place, accountability systems are being strengthened; and the federal institutions and regional councils are working with us to meet the challenge of re-establishing official languages as a priority and of gradually changing organizational cultures.

Despite major progress reported since the enactment of the Official Languages Act more than 35 years ago, achievements in some areas remain fragile or below expectations. In particular, rights and obligations are still misunderstood, and there are misperceptions about statutory and policy requirements within and outside the public service. The number of executives and related feeder group members who are bilingual still has to grow. French continues to be underused as a language of work in bilingual regions; and it is essential to ensure that supervisors in these regions are bilingual so employees can exercise their right to work in their preferred official language.


Key priorities and plans for 2006-07 beyond

Leveraging on the progress made since the inception of the Action Plan for Official Languages, the Agency will continue to focus on three key results areas: improving service and accountability to Canadians with regards to official languages; developing and sustaining a stronger shared vision of service to Canadians in both official languages, as well as of a bilingual workplace in regions designated as bilingual; and establishing objectives for increasing bilingual capacities within the Executive Group and the executive feeder groups. On each of these fronts, the Agency's main plans and priorities for the next three years are as follows.

Firstly, by 2008, the Agency will have completed important steps in the implementation of its new approach to accountability and reporting. This new approach involves a new cycle and a new system for measuring the overall linguistic performance of institutions, as well as for reporting results that better reflect the actual situation. This includes strengthened audit capacities within the Agency to increase the number of assessments of institutions. It will also make better use of information arising, in particular, from audits, institutions' annual reviews, parliamentary committees, as well as the Office of the Commissioner of Official Languages. Moreover, results published in the annual report to Parliament will be more relevant and will strengthen our contribution to the Management Accountability Framework of the Treasury Board. There will also be an official languages management dashboard that will provide a clearer portrait of the situation in each institution. This dashboard will better monitor compliance with the legislation in institutions subject to the Act; keep a close eye on specific situations and recurring problems; and support a more timely access to information for reporting on, and making informed decisions about, the Program.

At the same time, with the objective of putting in place clearer, more accessible, results-based official languages policy instruments, the Agency will continue in 2006–07 a series of communications to raise awareness and support the effective implementation of its renewed policies across the public sector. Indeed, as part of the Action Plan for Official Languages, the Agency launched in 2003 a review of all official languages policies. The purpose of the review was to update the policies, reduce their number, focus on results, adapt them for posting on the Web, and include performance indicators. This review is now largely complete. The first phase dealt with language of work and the enhanced policies came into effect on April 1, 2004. The second phase dealt with the policy instruments on communications with, and services to, the public and on the use of Web sites and electronic communications. Policies resulting from this second phase came into effect on July 15, 2005.

Continued assistance and support will also be provided to institutions to ensure that official languages are an integral part of their operations and that bilingual service delivery to Canadians is enhanced, through work conducted under the Action Plan, and through networks such as those of the Official Languages Champions and federal regional councils.

In addition, to complement these efforts, over the next two years the Agency will develop additional information toolswhich will help government employees better understand their rights and obligations and respond to the concerns raised in the study Attitudes towards the Use of Both Official Languages Within the Public Service of Canada (2001–02). The overall goal is to bring about a cultural change and create an environment that is more open and conducive to the use of both official languages. In particular, the campaign aims to correct misperceptions, reduce the number and gravity of complaints, increase the use of both official languages in the workplace in regions designated as bilingual, enhance the rate of bilingualism among employees, and rectify the shortcomings in implementation of the Act.

In the case of service to the public, head offices, wherever they are located, must serve the public in both official languages and therefore require some bilingual capability among staff. Other offices may be required to provide bilingual services under the Official Languages Act or under official languages Regulations, depending on the nature of the office, the demographics of the service area or if there is a significant demand for services in both languages. The Centre of Excellence is to continue the review of the Official Languages (Communications with and Services to the Public) Regulations pursuant to the Doucet decision.

Finally, with regard to increasing bilingual capacities, the Action Plan for Official Languages has allocated $2 million over five years (2003–08)—$400,000 per year—for activities targeting the recruitment of bilingual candidates. The Agency transfers these funds to the Public Service Commission of Canada (PSC), under a memorandum of understanding setting out specific objectives. The PSC, the Quebec Federal Council, and the Agency are working with the Quebec Community Groups Network to find solutions to a particular challenge in Quebec where Anglophones are seriously under-represented. The Agency is following the situation closely.

The table below provides a summary of these plans and priorities.


Plans and Priorities

Time Frame

1. Service and accountability to Canadians with regard to official languages are improved
1.1 Strengthened monitoring and reporting systems, encompassing performance indicators and assessment tools, including increased audit assessments of institutions, are in place to make results more accessible and transparent to Canadians. 2006–08
1.2 Continuing support is provided to institutions to ensure that official languages are an integral part of operations and that bilingual service delivery to Canadians is enhanced, in particular through work conducted under the Action Plan. 2004–09

1.3 The compliance review of the Regulations based on demographic data is completed. Further to the Federal Court order of October 19, 2004, in the Doucet case, the process to amend the Regulations is to be completed.

 

2006–07

2. The stronger shared vision of service delivery to Canadians in both official languages and of a bilingual workplace in regions designated as bilingual is in place, based on the underlying public service values
2.1 Continuing assistance is provided to institutions in promoting the use of official languages in the workplace, in particular through work conducted under the Action Plan. 2004–09

2.2 An official languages awareness campaign to correct misperceptions, reduce the number and gravity of complaints, increase the use of both official languages in the workplace in regions designated as bilingual, enhance the rate of bilingualism among employees, and rectify the shortcomings in implementation of the Act will continue.

 

2006–08

3. Objectives are met for increasing bilingual capacities within the Executive and executive feeder groups, thereby fostering the use of both official languages in the workplace in regions designated as bilingual.

2004–08


Challenges ahead

Establishing and sustaining an exemplary public service relating to official languages requires integrating respect for linguistic duality into employees' daily activities, whether they interact with their colleagues or with Canadians. This is an ongoing challenge that requires continuous, consistent, and focussed efforts. Respect for Canada's official languages must be reinforced as being intrinsically linked to our values of inclusion and respect in order to achieve bilingualism in the workplace and give Canadians quality services. This emphasis is especially important as the government moves forward with electronic services, single-window service points, and integration with other partners and levels of government.