Service and digital
Supports the integrated management of service delivery, information and data, information technology, and cyber security in the digital era.
Start with these instruments:
Articulates how Government of Canada organizations manage service delivery, information and data, information technology, and cyber security in the digital era.
This Guideline on Service and Digital supports the Government of Canada in implementing the Treasury Board Policy on Service and Digital and Directive on Service and Digital, with advice, considerations, and best practices.
The Policy on Service and Digital and its supporting instruments set out integrated rules for how Government of Canada organizations manage services, information and data, information technology, and cyber security. The policy aims to improve services provided to the public as well as the internal services that support them by promoting digital transformation. The policy incorporates the principles of the Government of Canada’s Digital Standards, helping the government become more agile, open and focused on users.
Policy sub-topics:
Information management
Supports stewardship and interoperability of information by ensuring that departments and agencies access, use and share geospatial data efficiently and effectively in order to support program and service delivery.
Promotes information management practices that enable the proactive and ongoing release of government information.
Ensures the uniform application of a high level of web accessibility across Government of Canada websites and web applications.
Improves Canadians’ web experience by using technologies that support mobile devices and by making information technology easier to use in order to find government information.
Describes the usability requirements for Government of Canada websites, including requirements for domain names, terms, conditions and archiving online web content, as well as common page layouts and visual design elements.
Service
Provides managers and executives with an overview of the key concepts and steps in establishing service agreements, including the definition of a service relationship and its integration into a service agreement.
Provides suggested steps for defining a service agreement. It also identifies key considerations when building a service relationship, examines the types of service agreements and the situations to which they are best used, and takes a closer look at the specific elements that should be considered when developing a service agreement.
Service and digital
Articulates how Government of Canada organizations manage service delivery, information and data, information technology, and cyber security in the digital era.
This Guideline on Service and Digital supports the Government of Canada in implementing the Treasury Board Policy on Service and Digital and Directive on Service and Digital, with advice, considerations, and best practices.
The Policy on Service and Digital and its supporting instruments set out integrated rules for how Government of Canada organizations manage services, information and data, information technology, and cyber security. The policy aims to improve services provided to the public as well as the internal services that support them by promoting digital transformation. The policy incorporates the principles of the Government of Canada’s Digital Standards, helping the government become more agile, open and focused on users.