ARCHIVED - 2010-2011 DPRs - User Fees / External Fees

User Fee: Canadian Agricultural Loans Act (CALA) Registration Fees

Fee Type: Regulatory (R)

Fee-Setting Authority: CALA Regulations

Date Last Modified: June 18, 2009

Performance Standards: Loans from lenders registered within 15 business days of receipt. Target is 90%.

Performance Results: 100% of loans were registered within 15 business days of receipt.

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)⁽²⁾

Fee Type: Other Products and Services (O)

Fee-Setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Target is 90%. For more details please visit the Access to Information Act.

Performance Results: Statutory deadlines met 100% of the time for 2010-11.

Other Information:

(1) The DPR instructions advised that this table be used only for revenues under the User Fee Act (UFA). The advice from our legal counsel indicated that only the CALA program as well as the fees charged under ATIA are subject to the UFA.

(2) It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Note:
According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• The performance standard, if provided, would not have received Parliamentary review;
• The performance standard, if provided, may not respect all established requirements under the UFA (e.g., international comparison or independent complaint address); and
• The performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

User Fee: Fees for processing access requests made under the Access to Information Act

Fee Type: Other Products and Services

Fee-setting Authority: Access to Information Regulations

Date Last Modified: 1992

Performance Standards: Response is to be provided within 30 days of the receipt of the request. Pursuant to section 9 of the Act, the response time may be extended and notice of an extension is to be provided within 30 days of receipt of the request. Further details on the Access to Information Act can be found on the Department of Justice website.

Performance Results: The 30-day standard was met 90% of the time. The overall response standard (including extensions) was met 52% of the time. The delays beyond the standard were due to the third-party notification process and outside the control of the Agency.

Other Information: ACOA’s practice is to collect only the application fee and to waive other applicable fees, in the public interest.

User Fee: Broker Licence and Examination Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1997

Performance Standards: Results received four to six weeks from the date of examination; licences processed within four months.

Performance Results: 90 percent of broker licences were processed within service standard.

User Fee: Customs Sufferance Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1996

Performance Standards: Applications processed within 60 business days.

Performance Results: 97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.

User Fee: Customs Bonded Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Tariff

Date Last Modified: 1996

Performance Standards: A licence is generally issued within two months from the date of the site visit by a CBSA officer, depending upon the complexity of each individual application.

Performance Results: The operator receives a notice of determination 100 percent of the time within two months from the date of the site visit.

User Fee: Storage Charges Queen's and Frontier Warehouse

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2006

Performance Standards: The CBSA will ensure that goods are handled with care and stored in a secure manner, to safeguard against damage or loss, while at a Frontier Examining Warehouse or Queen's Warehouse.

Performance Results: 51 successful claims made against the Crown for damage or loss.

User Fee: Customs Special Services Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1986

Performance Standards: The CBSA will acknowledge requests for special services within one working day of receipt, and provide an estimated time frame for service provision. Upon completion of the service, a detailed invoice will be provided itemizing the special services completed and the associated fees for these services, ensuring transparency and consistency in the Agency's billing process.

Performance Results: The CBSA acknowledged 98.44 percent of requests for special services within 24 hours, and 99.22 percent of clients received a detailed invoice. 

User Fee: Canadian Food Inspection Agency Fees Notice

Fee Type: Regulatory

Fee-setting Authority: Canadian Food Inspection Agency Act

Date Last Modified: 1997

Performance Standards: Inspection activities are to be provided in accordance with corresponding federal regulations.

Performance Results: Inspection activities were provided in accordance with corresponding federal regulations.

User Fee: NEXUS Program Application Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2007

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 99 percent of applications are processed within four to six weeks.

User Fee: Free and Secure Trade (FAST) Program Application Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Ac

Date Last Modified: 2007

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 99 percent of applications are processed within four to six weeks.

Other information : The full costs and estimated full costs include an estimate for other government departments. These figures represent the best available cost data. The participating other government departments in the Free and Secure Trade program (FAST) from 2010 to 2014 are the Royal Canadian Mounted Police and the Canadian Security Intelligence Service.

User Fee: CANPASS Programs Application Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2002

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 99 percent of applications are processed within four to six weeks.

Other Information: ¹These figures represent the best available cost and revenue data. The four CANPASS programs are CANPASS Air, CANPASS Private Boats, CANPASS Private Aircraft, and CANPASS Corporate Aircraft.

User Fee: Fees Charged for Processing Access Requests Filed Under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: The CBSA provides a response within 30 days following receipt of request. The response time may be extended pursuant to section 9 of the Access to Information Act. A notice of extension is sent within the initial 30 days after receipt of request. The Act provides more details.

Performance Results: In 2010–11, the CBSA received 1,607 requests under the Access to Information Act. The Agency continues to experience a higher than anticipated volume of requests. The CBSA processed 95.1 percent of requests within the statutory time frames.

User Fee: Fees charged for the application of access requests filed under the Access to Information Act (ATIA).

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act and Regulations

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request.

Performance Results: Statutory deadlines were met 95 per cent of the time.

User Fee: Environmental Assessment Review Panels

Fee Type: Regulatory (R)

Fee-setting Authority: Environmental Assessment Review Panel Services Charges Order

Date Last Modified: 2002

Performance Standards: The Agency has identified shortcomings with regards to the sufficiency of the Environmental Assessment Review Panel Service Charges Order.

Performance Results: The Agency has identified solutions for addressing the deficiencies of the Environmental Assessment Review Panel Service Charges Order and will work to implement these solutions in the 2011–2012 reporting period.

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to Information Act, ss. 11(1) and par. 77(1) d); Access to Information Regulations

Date Last Modified: 1992

Performance Standards: A response is to be provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request.
The Access to Information Act provides further details: http://laws-lois.justice.gc.ca/eng/acts/A-1/.

Performance Results: Statutory deadlines were met 96% of the time.

Program Activity: Food Safety and Nutrition Risks

Fee Type¹: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.

Other Information: N/A

Program Activity: Zoonotic Risks

Fee Type¹: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.

Other Information: N/A

Program Activity: Animal Health Risks and Production Systems

Fee Type¹: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.

Other Information: N/A

Program Activity: Plant Health Risks and Production Systems

Fee Type¹: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.

Other Information: N/A

Program Activity: Biodiversity Protection

Fee Type¹: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.

Other Information: N/A

Program Activity: Integrated Regulatory Framework

Fee Type¹: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.

Other Information: N/A

Program Activity: Domestic and International Market Access

Fee Type¹: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.

Other Information: N/A

Program Activity: Internal Services

Fee Type¹: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.

Other Information: N/A

Program Activity: Internal Services

Fee Type¹: O

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: See Note below.

Performance Results: See Note below.

Other Information: N/A

User Fee: Inward Inspection

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

• Provide all services in a courteous, professional manner
• Prepare and distribute documentation to interested parties within 24 hours of unload
• Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment
• Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable
• Address special requests to meet customer needs

Performance Results:

• From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff inspected 290,471 inward grain cars.
• The grading of inward grain cars was 98.3% accurate.
• Service standards were met 100% of the time.
  

^1a Commencing in 2010-11, the amounts reported under ‘Full Cost’ are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, ‘Full Cost’ excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

^1b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

^1c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

^1d The amounts reported under ‘Estimated Full Cost’ are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.

User Fee: Outward Inspection

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

• While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order
• Analyze representative increments for a cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem
• Notify the designated facility representative immediately after the discovery of quality anomalies to minimize the cost of corrections
• Keep an official record of the loading and retain samples for six months so that the Canadian Grain Commission and its customers can review the details of the shipment should the need arise
• Accurately reflect the loading data in the certificate, letters of analysis or other documents that are issued and offer as much flexibility in the format of these documents as our Act and Regulations allow
• Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit

Performance Results:

• From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff issued 8,257 certificates of quality representing 29,566,354 tonnes of Canadian export grain.
• Service Standards were met 100% of the time.

^2a Commencing in 2010-11, the amounts reported under 'Full Cost' are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, 'Full Cost' excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

^2b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

^2c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

^2d The amounts reported under 'Estimated Full Cost' are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.

User Fee: Inward Weighing

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

• Endeavour to provide receipt data within 24 hours of unload
• Provide all services in a courteous, professional manner
• Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certificates and other documents that we issue
• Monitor the weights and grain flow routes while grain is being conveyed from the truck or railcar
• Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs
• Provide our staff with the tools and knowledge to consistently apply the protocols for official weighing as our principal training objective
• Address special requests to meet clients’ needs

Performance Results:

• From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff officially weighed 300,567 inward grain cars.
• Service Standards were met 100% of the time.

^3a Commencing in 2010-11, the amounts reported under 'Full Cost' are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, 'Full Cost' excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

^3b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

^3c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

^3d The amounts reported under 'Estimated Full Cost' are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond costs, are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.

User Fee: Outward Weighing

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

• Endeavour to provide shipment data before the close of the next business day
• Ensure the timely transfer of official documents
• Process and document all shipments so as not to delay the loading operations of the facility
• Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties
• Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel
• Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized
• Keep an official record of shipping routes and scale tapes for 2 years after a loading
• Accurately reflect the loading data in the certificates and other documents that are issued

Performance Results:

• From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff officially weighed 26,237,496 tonnes of grain for export from Canada.
• Service Standards were met 100% of the time.

^4a Commencing in 2010-11, the amounts reported under 'Full Cost' are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, 'Full Cost' excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

^4b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

^4c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

^4d The amounts reported under 'Estimated Full Cost' are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.

User Fee: Registration and Cancellation

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

• Reply to client phone calls or e-mails within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions
• Provide 5 minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times
• Monitor the system on weekends to ensure continued operation

Performance Results:

• Service Standards were met 100% of the time.

^5a Commencing in 2010-11, the amounts reported under ‘Full Cost’ are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, ‘Full Cost’ excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

^5b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

^5c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

^5d The amounts reported under 'Estimated Full Cost' are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.

User Fee: Licensing and Producer Car

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

• Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers)
• Advise licensees of their licensing requirements 2 months prior to their licence renewal date
• Notify a licensee the day a licence is issued and ensure that the licence is mailed to the licensee within 5 working days from the effective date of the licence
• Ensure that customers are notified about changes in a Canadian Grain Commission licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications
• Respond to customer inquiries within 24 hours

Performance Results:

• As of March 31, 2011, the Canadian Grain Commission had 156 licensees. It should be noted that many licensees hold multiple licences (e.g., primary, grain dealer, terminal, transfer).
• Service standards were met 100% of the time.

^6a Commencing in 2010-11, the amounts reported under ‘Full Cost’ are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, ‘Full Cost’ excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

^6b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

^6c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

^6d The amounts reported under 'Estimated Full Cost' are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.

User Fee: Fees charged for processing access requests files under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days of receipt of request. Response time may be extended pursuant to section 9 of the Act. Notice of extension to be sent within 30 days of receipt of request.

Performance Results: See Note 1

Other Information:

Note 1: Taking into account external factors, 75% of requests were completed within the prescribed time frame.
Note 2: This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 3: This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4: Budget information not provided in advance. Cannot provide figures for 2012-13 and 2013-14.

User Fee: External fees - Film or Video Production Services Tax Credit Program (PSTC)

Fee Type: Accreditation fees

Fee-setting Authority: Department of Canadian Heritage Act and Financial Administration Act

Date Last Modified: The accreditation fees were introduced on October 24, 1998 and have never been modified.

Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application.

Performance Results: 20%

User Fee: External fees - Canadian Film or Video Production Tax Credit Program (CPTC)

Fee Type: Certification fees

Fee-setting Authority: Department of Canadian Heritage Act, Financial Administration Act

Date Last Modified: February 26, 2004

Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application.

Performance Results: 35%

Other Information: Departments may use this area to describe any significant factors of events that have affected user fee activities, e.g. how performance results may have been affected by external factors of what measures, beyond strict legal requirements, are being taken to address performance gaps.

User Fee: Fees charged for processing access requests filed under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: The Commission provides a response within 30 days following the receipt of a request. The response time may be extended pursuant to Section 9 of the Access to Information Act. If required, a notice of extension is sent within the initial 30 days after the receipt of a request.

Performance Results: In 2010-11, the Commision received 44 requests under the Access to Information Act. The Commission processed 50 percent of requests within the statutory time frames.

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html

Performance Results:

Other Information:

1. User Fee: Access to Information Fees
2. Fee Type: Other Products and Services (O)
3. Fee-setting Authority: Access to Information Act
4. Date Last Modified: 1992
5. Performance Standards: Requests are completed as per the standards indicated in the Access to Information Act.  Section 7 of the Act states that access to a record requested under this Act shall, subject to sections 8, 9 and 11 be made available within thirty (30) days after the request is received.
6. Performance Results: During FY 2010-11, 98 new requests were received and 5 requests were carried over from FY 2009-2010: 85 requests were completed and processed in the following time frames: 58 completed within 30 days; 20 within 31 to 60 days; 7 within 61 to 120 days and 18 requests are still pending at the end of FY 2010-11.

1. User Fee: Right of Permanent Residence Fee (RPRF)

Fee Type: Regulatory

Fee-Setting Authority: Financial Administration Act (FAA); Immigration and Refugee Protection Act (IRPA); and Immigration and Refugee Protection Regulations (IRPR)

Date Last Modified: 03-05-2006

Performance Standards: This fee is collected for all persons who become permanent residents of Canada except for persons who are exempted by regulations from paying the fee (protected persons and dependent children).

Performance Results: The fee is collected for 100% of applicants who do not qualify for a regulatory exemption. This fee is closely linked to the processing of permanent resident applications in Canada and overseas.

2. User Fee: Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 28-06-2002

Performance Standards:

Permanent Resident Visas Processed Overseas: Priority processing is given to the reunification of immediate family members—spouses, partners and dependent children—and to federal skilled workers. With the implementation of the updated Ministerial Instructions for federal skilled workers (the first set of Ministerial Instructions for federal skilled workers, issued November 28, 2008, were updated by a second set issued June 26, 2010), there is now an additional commitment to process these cases within 12 months. As of April 1, 2010, a new service standard was implemented for immediate members of the family class (i.e., spouses, partners and children) such that applications are processed within 12 months from the time the application is received at the Case Processing Centre (CPC)–Mississauga.

Permanent Resident Cards (PRCs): There are two types of clients for the PRC: new permanent residents who have never had a PRC and existing permanent residents renewing, replacing or requesting their first PRC. As of April 2010, PRCs for new clients are subject to a 40 business-day processing service standard.

Permanent Resident Travel Documents Processed Overseas: Processed expeditiously.

Performance Results:

Applications Processed Overseas: In calendar year 2010, overseas missions exceeded the overall operational visa target by almost 2%, issuing approximately 245,000 permanent resident visas.

Also in calendar year 2010, missions finalized 80% of immediate family class applications (spouses, partners and children) within 14 months. In April 2010, CIC implemented internal processing standards for file creation at overseas missions, in an attempt to meet the service standard in the future. The impact of these internal changes should reduce the processing time for this category in the coming months.

As part of the commitments for the federal skilled worker applications accepted under the 2010 Ministerial Instructions, missions finalized 80% of these applications within 13 months.

The CIC website presents details of processing times for a 12-month period by each overseas mission and by immigration category. It shows the processing times for 80% of the cases and is updated quarterly. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.

Permanent Residence Applications Processed in Canada: CPC–Vegreville and the in-Canada regions currently process applications for permanent residence for protected persons, live-in caregivers eligible to apply under the class, and members of the spouse and common law partner in Canada class. At the end of calendar year 2010, the in-Canada processing time for permanent residence applications was within 21 months for 80% of live-in caregivers; within 16 months for 80% of protected persons in Canada; and within 19 months for spouses, partners and children. In 2010, CPC–Vegreville processed permanent residence applications for 7,812 live-in caregivers; 9,289 protected persons in Canada; and 5,391 spouses, partners and children. Recent processing times for CPCs are updated weekly on the CIC website.

Permanent Resident Cards: Processing times for new applications were kept within the new 40-business-day service standard. In fiscal year 2010–11, 79% of Phase I PRCs met this service standard.

Permanent Resident Travel Documents Processed Overseas: In calendar year 2010, 80% of applications were processed within seven days.

Sponsorship Application for Family Class Processed Abroad: CPC–Mississauga completes the assessment of sponsorship eligibility for members of the family class processed abroad. Priority processing is given to spouses, common-law and conjugal partners, and dependent children. At the end of calendar year 2010, the in-Canada processing time for family class sponsorship applications was within one month for 80% of spouses, partners and children and within 40 months for 80% of parents and grandparents. Orphans and adopted children are processed daily on a priority basis. In 2010, CPC–Mississauga processed family class sponsorship applications for 72,646 spouses, partners and children, and for 23,874 parents and grandparents. Recent processing times for CPCs are updated weekly on the CIC website.

3. User Fee:

Fee Type: Work Permit Fee (Individuals and Performing Artist Groups)

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 02-01-1997

Performance Standards:

Work Permits Processed Overseas and in Canada: Processed expeditiously.

Performance Results:

Work Permits Processed Overseas: In calendar year 2010, 80% of applications were finalized within six weeks. The CIC website presents details of processing times for a 12-month rolling period, for each overseas mission. It shows the processing times for 80% of the cases finalized within the 12-month period and it is updated quarterly. In 2010, work permits and extensions were processed overseas for 136,290 persons.

Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated on the CIC website weekly. Work permits for those who are changing employers are prioritized, as applicants extending their permit with the same employer benefit from implied status, and may continue to work until a decision is rendered on their case, with certain conditions. At the end of calendar year 2010, the processing time for 80% of temporary foreign worker cases was within 11 weeks. The volume of work permits and extensions processed in Canada in 2010 was 196,314 persons.

4. User Fee: Study Permit Fee

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 01-06-1994

Performance Standards:

Study Permits Processed Overseas and in Canada: Processed expeditiously.

Performance Results:

Study Permits Processed Overseas: In calendar year 2010, 80% of applications were processed within five weeks. The CIC website details of processing times for a 12-month rolling period, for each overseas mission. It shows the processing times for 80% of the finalized cases and it is updated quarterly. In 2010, the volume of study permits and extensions issued overseas was 93,814 persons.

Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website. At the end of calendar year 2010, the processing time for 80% of temporary resident student cases was within eight weeks. The volume of study permits and extensions issued in Canada in 2010 was for 66,343 persons.

5. User Fee: Temporary Resident Visa Application Fee, Extension of Authorization to Remain in Canada as a Temporary Resident Fee and Restoration of Temporary Resident Status Fee

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 02-01-1997

Performance Standards:

Temporary Resident Visas (TRVs):Processed expeditiously.

Performance Results:

At the end of calendar year 2010, the in-Canada processing time for 80% of TRV cases was within 12 weeks. CIC issued 66,053 TRVs and extensions in Canada in 2010.

TRVs: In calendar year 2010, 80% of TRV applications abroad were finalized within two weeks. The CIC website presents details of processing times for a 12-month rolling period for each overseas mission. It shows the processing times for 80% of the finalized cases within the 12-month period and is updated quarterly.

Extensions of Authorization to Remain in Canada as a Temporary Resident: CPC–Vegreville processes extensions of authorization to remain in Canada as a temporary resident in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website.

Restoration of Temporary Resident Status: These applications are submitted into various processing streams, including students, workers and visitors, depending on the status that the applicant needs to regain. They are processed according to the processing times of the stream under which they are applying, and thus there are no separate processing times available for these cases.

6. User Fee: Temporary Resident Permit (TRP) Fee

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 02-01-1997

Performance Standards:

TRPs Processed Overseas and in Canada: Processed expeditiously. Currently, there is no service standard for these cases due to the variability in the complexity of these cases and the inadmissibilities being addressed within each application.

Performance Results:

TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs abroad. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed mean that no meaningful service standard can be established.

TRPs Processed in Canada: TRPs are received at CPC–Vegreville and may be referred to local CIC offices for processing. In calendar year 2010, 80% of TRP applications and extensions were processed within 15 months.

7. User Fee: Other Immigration Services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and Replacement of Immigration Documents)

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: Various

Performance Standards:

Applications Processed Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but no meaningful service standard can be established because ARC cases are extremely variable in nature and complexity. The need for an ARC is usually identified during the processing of any type of visa application.

Certification and Replacement of Immigration Documents: Clients can obtain a certified true copy or a replacement copy of most documents issued by Canadian immigration authorities that have been lost, stolen or destroyed. Requests for certified copies of expired immigration documents are sent to the Query Response Centre via a local CIC. Clients may also request changes to and obtain a replacement of certain current, valid immigration documents. Recent processing times are updated frequently on the CIC website.

Performance Results:

Applications Processed Overseas: ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results.

Certification and Replacement of Immigration Documents: Recent processing times are updated regularly on the CIC website.

8. User Fee: Right of Citizenship Fee

Fee Type: Regulatory

Fee-Setting Authority: FAA; Citizenship Act; and Citizenship Regulations

Date Last Modified: 02-01-1997

Performance Standards: This fee is payable by persons obtaining citizenship status. Persons under 18 years of age do not pay the right of citizenship fee.

Performance Results: This fee is linked to acquisition of citizenship status. See Citizenship Fees for additional details. Recent processing times are updated frequently on the CIC website. In calendar year 2010, the national processing time for 80% of citizenship grants was within 19 months. In 2010, citizenship grants were processed for 153,644 persons.

9. User Fee: Citizenship Fees: Grant, Retention, Resumption and Renunciation of Citizenship

Fee Type: Regulatory

Fee-Setting Authority: Citizenship Act and Citizenship Regulations

Date Last Modified: 02-01-1997

Performance Standards: Recent processing times are updated quarterly on the CIC website.

Performance Results: In calendar year 2010, the national processing time for 80% of citizenship grants was within 19 months and citizenship grants were processed for 153,644 persons.

10. User Fee: Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship

Fee Type: Regulatory

Fee-Setting Authority: Citizenship Act and Citizenship Regulations

Date Last Modified: 02-01-1997

Performance Standards: Recent processing times are updated quarterly on the CIC website.

Performance Results: In calendar year 2010, the processing time for 80% of citizenship proofs was within nine months. Proof of citizenship processing times are updated regularly on the CIC website. In 2010, CIC issued 69,766 citizenship proofs.

11. User Fee: Fees for Processing Access Requests Filed under the Access to Information Act (ATIA)

Fee Type: Other products and services

Fee-Setting Authority: ATIA

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request. The ATIA website provides further details.

Performance Results: CIC received 18,862 requests under the ATIA in 2010–11 (not including 1,698 requests carried over from the previous year) and completed 18,070 requests during the same period. In 92% of the cases, CIC responded within the legislative timeframe.

Other Information: CIC has experienced significant increases in the number of ATIA requests it receives. Over the past three years, the number of requests has increased 34%, which has resulted in increased costs to process these requests. Source: Annual Report 2010–2011—Privacy Act, Access to Information Act.

User Fee: Fees charged for the processing of requests filed under the Access to Information Act

Fee Type: Other Products and Services (O)

Fee-Setting Authority: Access to information Act

Date Last Modified: No modification has been made to the fee structure since the Act has been promulgated

Performance Standards: The Access to Information Act stipulates that requests must be answered within 30 days, unless extensions are warranted as per section 9 of the Act

Performance Results: In fiscal year 2010-2011, CSC received 604 formal requests under the Access to Information Act. Compliance rate for fiscal year 2010-2011 was 84%.

Other Information: Access to Information requesters are contacted on a regular basis, as part of our Duty to Assist, and encouraged to reduce the scope of requests whenever additional fees are to be charged, for example, search fees on vague requests; search and preparation; photocopying fees where requests are voluminous.

User Fee: The family Order and Agreements Enforcement Assistance (FOAEA)

Fee Type: Regulatory

Fee-setting Authority: FOAEA Act

Date Last Modified: March 1999

Performance Standards: Yes

Performance Results: Results are available in table "External Fees"

User Fee: The Central Divorce Proceedings

Fee Type: Regulatory

Fee-setting Authority: CRDP Fee Order

Date Last Modified: May 1986

Performance Standards: Yes

Performance Results: Results are available in table "External Fees"

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other product and services

Fee-setting Authority: Access to Information Act (ATIA)

Date Last Modified: 1992

Performance Standards: Yes

Performance Results: Results are available in table "External Fees"

Other Information: Full cost reflects the cost of the Access to Information and Privacy (ATIP) Office in Justice. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation.

User Fee: Fees may be charged under the Access to Information Act. Where applicable, other fees may also be charged for reproduction, alternative format, research, preparation, production and programming.

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act and Regulations

Date Last Modified: March 2011

Performance Standards: The person responsible in the organization is responsible for conveying in whole or in part the documents requested, within 30 days following receipt of the access to information request. Pursuant to section 9 of the Act, the response time may be extended; notice of extension must then be sent. Further details on the Access to Information Act can be found at: Department of Justice Web site.

Performance Results: In 2010-2011, the Agency responded to 83% of requests within
30 days following their receipt.

Other Information: The Agency follows Treasury Board Secretariat guidelines with regard to imposing and waiving access fees. For example, it waives the collection of fees of less than $25. For amounts exceeding $25, the Agency decides whether to collect fees in whole or in part, based on an assessment of public interest.

User Fee: Access to Information Act (ATIA)

Fee Type: O

Fee-Setting Authority: Access to Information Act, subsection 11(1) and paragraph 77(1)(d); Access to Information Regulations

Date Last Modified: 1992

Performance Standards: A response is provided within 30 calendar days following the receipt of a request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after the receipt of the request. The Access to Information Act provides further details: http://laws-lois.justice.gc.ca/eng/acts/A-1/index.html

Performance Results: Environment Canada received 1128 requests in 2010-2011 and processed 1171 requests, including some carried over from the previous year. One hundred and seventy two (172) requests were carried over to 2011-2012.

User Fee: Cap Tourmente National Wildlife Area – NWA Admission Fees

Fee Type: R

Fee-Setting Authority: Canada Wildlife Act, s. 12, Wildlife Area Regulations

Date Last Modified: 2003

Performance Standards: Environment Canada strives to meet visitor needs by delivering quality services and providing access to safe and properly maintained facilities. Visitors also have access to bilingual reception and interpretative services provided by experienced and qualified personnel to help them learn more about the Cap Tourmente Wildlife Area and wildlife conservation.

Performance Results: Feedback from a number of visitors shows that they are generally satisfied with the services offered and the quality of facility maintenance.

Other Information: Rising oil prices have had an impact on fixed maintenance and operating costs for the Cap Tourmente Wildlife Area. Group reservations for the Cap Tourmente summer day camps for children have been on an upward trend. There are plans to amend the regulations in 2012-2013 to increase NWA admission fees, which will generate approximately $175,000 in annual income. If this increase is not granted, revenues for 2012 to 2014 will be in the order of 155,000 (same level as 2010-2011), in which case NWA operating and maintenance costs will far exceed generated income.

User Fee: Cap Tourmente National Wildlife Area – Hunting Permits

Fee Type: R

Fee-Setting Authority: Canada Wildlife Act, s. 12, Wildlife Area Regulations

Date Last Modified: 2001

Performance Standards: During the fall hunting season at the Cap Tourmente NWA, Environment Canada strives to meet hunter needs and ensure they enjoy their hunting experience by providing qualified and experienced support personnel, quality services, and access to safe and properly maintained facilities.

Performance Results: According to a survey of permit holders conducted in 2005, hunters were very satisfied with the quality of facility maintenance. In addition, several hunters register every year for the Cap Tourmente hunting program, which is a good indicator of their satisfaction with the services provided.

Other Information: Income is expected to drop in 2011-2012 as compared to previous years due to the elimination of the spring hunting season. In addition, registration fees for the fall 2011 hunting season were deposited in 2010-2011.

User Fee: Migratory Bird Program – Migratory Game Bird Hunting Permit

Fee Type: R

Fee-Setting Authority: Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations C.R.C., c.1035

Date Last Modified: 1998 – SOR/98-314

Performance Standards: Migratory game bird hunting permits are sold for $8.50 and wildlife habitat conservation stamps are sold for $8.50 for a total cost of $17.00 (permit holders are required to affix the stamp to the permit to validate it). They are available as of August 1st at Canada Post offices and from select provincial and private vendors. The performance standard is to ensure that an adequate number of permits is available for distribution as of this date for the duration of the hunting season in each province.

Permits validated with the wildlife habitat conservation stamp are mandatory for migratory game bird hunting. Hunters or their representatives must go to the vendor’s location in person to purchase their migratory game bird hunting permits. Customers receive quality services from permit vendors. They receive their permits a few minutes after completing the transaction.

There are currently no talks underway to increase permit prices.

Performance Results: Migratory game bird hunting permits were available within the prescribed time period to meet hunter demand. All migratory game bird hunting permits were issued within a few minutes after purchase. Canada Post modified the distribution process to ensure adequate distribution to all points of sale.

User Fee: Migratory Bird Program – Wildlife Habitat Conservation Stamp

Fee Type: R

Fee-Setting Authority: Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations

Date Last Modified: 1991

Performance Standards: The retail value of wildlife habitat conservation stamps (unsigned booklets) is $8.50 per stamp. The performance standard is to ensure that an adequate number of single stamps is available for migratory game bird hunting permits and that a certain number of wildlife habitat conservation stamps is available for distribution by Canada Post and vendors selected by Wildlife Habitat Canada (WHC).

Collectors can purchase wildlife habitat conservation stamps at Canada Post outlets and from Wildlife Habitat Canada and selected vendors by email, phone, and fax (there is a two-week handling period). The price of wildlife habitat conservation stamps ranges from $8.50 for a single stamp to $136.00 for a sheet of 16 stamps; booklets signed by the artist are also available for $20.00. There are currently no talks underway to increase the price of wildlife habitat conservation stamps.

Performance Results: At the beginning of the 2010 fiscal year, a sufficient number of wildlife habitat conservation stamps was available to meet purchase and migratory game bird hunting permit requirements. Customers were able to purchase wildlife habitat conservation stamps from Canada Post outlets, or by mail, phone, and fax. Stamps were made available to customers within the prescribed two-week handling period. Wildlife habitat conservation stamp purchases made through Wildlife Habitat Canada and selected vendors in person, by phone, or by mail were also processed within the prescribed two-week handling period. No complaints were received concerning the availability of stamps.

User Fee: Disposal at Sea Permit Application Fee

Fee Type: R

Fee-Setting Authority: Canadian Environmental Protection Act, 1999 (CEPA 1999), ss. 135(1); Disposal at Sea Regulations

Date Last Modified: 2001

Performance Standards: Under the application fee, each application is reviewed according to Schedule 6 of CEPA 1999 and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette and issued to permit holder within 120 days of applying if the application is complete and there are no issues from other stakeholders.

Performance Results: Met service standard of permit issuance within 120 days of receipt of a complete application on 85% of delivered permits. Service standard was not met on permits that involved dredging or disposal in newly designated killer whale critical habitat. These permits required extra time to coordinate with DFO and ensure that disposal operations would not destroy critical habitat.

For further details see www.ec.gc.ca/seadisposal/.

User Fee: Disposal at Sea Permit Fee

Fee Type: R

Fee-Setting Authority: Financial Administration Act (FAA), par. 19.1(a); Disposal at Sea Permit Fee Regulations

Date Last Modified: 2010

Performance Standards: The permittee has access to a permitted site and the ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and to demonstrate that the resource is used sustainably for the Canadian public.

Performance Results: Met the service standards. Permittees disposed of dredged and excavated material authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines.

For further details see www.ec.gc.ca/seadisposal/.

*The variation between the forecasted revenue and the actual revenue was largely due to the designation of Killer Whale Critical habitat on the west coast that caused a difficulty and delay in issuing permits. As a result the program had to refund some of the money as the permits were not delivered in time to use them, and some permit applications were never received as a result of the ongoing difficulties.

The revenue associated to this user fee is variable and difficult to estimate in advance due to the following: Dredging/disposal is cyclical and vary from year to year; small client base with a few clients with very large volume and the permits which are refundable, at any time, for the unused part.

User Fee: Aviculture and Taxidermy

Fee Type: R

Fee-Setting Authority: Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations

Date Last Modified: Prior to 1978

Performance Standards: These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, applicants must meet certain requirements; for example, with respect to aviculture, a person must demonstrate that they will wing-clip/pinion or keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits, or notify applicants of the reasons for denying a permit, within 30 days of receiving the application.

Performance Results: All applications were processed within the 30-day timeframe unless site inspections were required. In those cases (10% of all applications), an additional 30–60 days were required to process the application.

User Fee: New Substances Notification Regulations

Fee Type: R

Fee-Setting Authority: New Substances Fees Regulations

Date Last Modified: June 2010

Performance Standards: All notifications are reviewed and decisions taken within the prescribed time frames. Requests are acknowledged by letter, email or fax within 10 business days of receipt.

Performance Results: All new substances notifications are processed and decisions taken within the legislative time period. Requests made by letter, email or fax are responded to 95% of the time within 10 days.

Other Information: Note that the actual revenues are shared between EC (2/3) and HC (1/3) (In 2010-2011 EC kept $263,508 and HC received $131,754)