ARCHIVED - Transport Canada

2) Aircraft Registration and Leasing Service Levels :
http://www.tc.gc.ca/aviation/activepages/
ccarcs/aspscripts/en/levelsearch.asp

3) Pilot project - Ontario Region: results for Services with Fees:
http://www.tc.gc.ca/CivilAviation/
levelOfServiceWithtFees.htm

4) Other performance results under development

9 months of performance was tracked during 2007-08.  On average, performance against these standards were achieved in 85% of cases.

service standard met 100% of time

Sub-total R:

Sub-total R:

Sub-total O:

Sub-total O:

Total

Total

Subsequent amendments to regulations and/or fee reductions did not trigger the User Fee Act. 

In addition to complaint mechanism included in various Acts and Regulations (eg ATIP  http://laws.justice.gc.ca/en/A-1/218072.html#rid-218118 ), several complaint mechanisms have been developed and implemented for service standards related to user fees at public ports:  http://www.tc.gc.ca/Programs/Ports/standards.htm  and TC operated airports http://www.tc.gc.ca/programs/airports/standards.htm for the Canadian Aviation Regulations (Civil Aviation Issues Reporting System (CAIRS)   http://www.tc.gc.ca/CivilAviation/ManagementServices/QA/cairs.htm ).  A complaint mechanism policy "Handling of Complaints Related to Marine Safety User Fees and Applicable Service Standards" is now available on the web at:http://www.tc.gc.ca/marinesafety/service-standards/handling-complaints.htm

Due to rounding, columns may not add to totals shown.

The Internet links in this report may change following publication, since the various websites are updated regularly.

Notes: 

1. The department collects two types of fees: Regulatory Service (R) and Other Goods and Services (O).
   
2. Full Costs (Actual and Estimates) are reported on an accrual basis.   Represent the full cost of providing service, good, facility or privilege.  Full cost is not necessarily the cost attributed to fee-paying clients and a lower cost recovery level may be required based on the economic impact on stakeholders, stakeholders paying capability, the degree to which a price may affect the achievement of public policy objectives, etc.

   Consistent with instructions for the Departmental Performance Report (DPR), Full Costs are calculated according to costing principles identified in the Treasury Board Secretariat’s Guide to the Costing, revised in May 2008

   Full Costs are defined as: "The sum of all costs, direct and indirect, incurred by the government in the supply of a good, service, property, or right or privilege, including: services provided without charge by other departments (e.g., accommodation, legal services); costs financed by separate authorities (e.g., some employee benefits); the financing costs of inventories; and annualized capital costs, including financing.  However, since the primary focus of this guide is full costing for cost recovery, transfer payments have not been included."

   Note:  As the revised Guide now clarifies that financing costs apply to revolving funds, financing costs of capital assets and inventories are now excluded from the Transport Canada Full Cost base.

3. The Forecast Revenues identified for the 2008-09, 2009-10 and 2010-11 fiscal years were those reported in the Report on Plans and Priorities for 2007-08, unless specifically noted and, are reported on a cash basis as for Actuals.
   
4. According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the: 
   • Performance standard, if provided, may not have received Parliamentary review; and
   • Performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address)
   • Performance result, if provided, is not legally subject to the User Fee Act section 5.1 regarding fee reductions for failed performance.
      
5. Aviation Safety - Regulatory Fees:  Revision to standards, performance measurement is ongoing with the National Working Group on Services Standards.The Full Cost base reported in the table above represents the Total Direct and Indirect Beneficiary Costs. Per the last review completed, only 27% of the Full Cost base was considered as direct beneficiary costs i.e. attributable to paying stakeholders. Costs (or a portion) of services such as monitoring compliance, enforcement of safety operational standards, the establishment of legislation, regulations and standards, etc. were considered benefiting the general tax payer. Only the costs associated with the issuance of Transport Canada safety documents (certificate, license, permit, etc.) were considered a private benefit attributable to the document recipient.
   
6. Marine Safety - Regulatory Fees for inspections, surveys, services, etc. - Per the last regional survey carried out, 34% of the Full Cost base was considered non attributable to paying stakeholders. Costs (or a portion of) of services such as enforcement of safety and security standards, pollution prevention, etc. were also considered benefiting the general taxpayer.
   
7. Marine Safety - Construction Standard Compliance Labels - Following consultations held as part of the Canada Shipping Act, 2001 regulatory reform process, Marine Safety has concluded that the Single Vessel Label Program should be discontinued.

   The single vessel label program deals with one-of-a-kind vessels, most often home-built.  In order to minimize any inconvenience to pleasure craft owners, the single vessel label program was discontinued in 2008-09 in advance of the upcoming update (2009) to the Small Vessel Regulations.  The nature of business will change once the Small Vessel regulations come into force (early 2009).  At that point, the fees charged for all compliance notices will discontinue.  See http://www.tc.gc.ca/marinesafety/debs/obs/news/discontinuation/menu.htm for more information.

   The Revenue Forecast identified for 2008-09 is as reported in the Report on Plans and Priorities for 2007-08.  Cost and Revenue Forecasts are nil for following years based on the expected repealed date (early 2009) for these fees.

8. Marine Safety - Ship Radio Inspection Program - Revenues from user fees represent the full cost recovery of overtime and travel costs.  Full Costs include also the costs for the program manager, a share of internal services costs and amortization costs of ship radio inspection equipment. 
   
9. Airports User Fees - Exclude revenues and costs from divested and leased airports.
   
10. Permits for vehicles used for the Transportation of Explosives:  Natural Resources Canada entered into an agreement with Transport Canada for the issuance of these permits.  Transport Canada collects these revenues.  The Transportation of Dangerous Goods Regulations were amended on Feb 20, 2008 (SOR/2008-34). As a result, the vehicle permit process used for the transportation of explosives has subsequently returned to Natural Resources Canada.

    2007-08 actual revenues reported in public accounts Form E and DPR Revenue table are overstated due to coding discrepancies.

11. Access to Information Requests - Fees:  The Access to Information Act has provisions to waive fees.
    
12. Main achievement in improving service - The Treasury Board Secretariat Policy on Service Standards for External Fees does not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders.

    However, Transport Canada, in its commitment to provide quality services and client satisfaction, has implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which user fees are charged.  This initiative ensures that stakeholders’ concerns and complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate.  Internet web site links to various Groups dispute mechanisms are identified under "Other Information" in the two Tables for User fee (Table 6-A) and External Fee reporting (Table 6-B).