ARCHIVED - 2007-2008 DPRs - User Fees / External Fees

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• Agriculture and Agri-Food Canada
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Agriculture and Agri-Food Canada

Table 5-A: User Fees Act ⁽¹⁾

B. Date Last Modified: N/A

C. Other Information:
(1) The DPR instructions advised that this table be used only for revenues under the User Fee Act. The preliminary advice from our legal counsel indicated that only the FIMCLA program as well as the fees charged under ATIA are subject to the User Fee Act.
(2) It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Notes:
According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

• Performance standard, if provided, may not have received Parliamentary review;
• Performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address)
• Performance result, if provided, is not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

Table 5-B: Policy on Service Standards for External Fees

A.

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Farm Improvement and Marketing Cooperatives Loans Act (FIMCLA) Registration Fees	Loans from lenders registered within 15 business days of receipt. Target is 90%.	100% of loans were registered within 15 business days of receipt.	Although stakeholders were not consulted in the past, this will be done in 2008-09 for the establishment of the Performance Standard as well as for stakeholder satisfaction of the Performance Results
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	Statutory deadlines met 94.3% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
	The Access to Information Act provides fuller details. http://laws.justice.gc.ca/en/A-1/index.html
Canadian Agriculture Income Stabilization (CAIS) Program - Administrative Cost Sharing (ACS) Fee	Process interim applications within 30 days, 100% of the time. Process final applications within 75 days, 75% of the time. Program year delivery occurs in the year following an economic event. The 2007 tax/program year final performance results related to delivery of ensuing payments to producers will not be available until the 2008/09 fiscal year, once the 2007 tax/program year is complete and applications are received. Therefore, results achieved are reported for the 2006 program year.	As of July 30, 2007, where Canada delivers, all 2006 program year Interim application processing was complete, 77.5% of applications received were processed within the 30 day standard. As of March 31, 2008, where Canada delivers 91.76% of the 2006 program year final applications were processing complete, 47% were processed within the 75 day standard. Complete information has not been received from other delivery agents to calculate an accurate National standard. The Administration has made steady progress on service standard performance from 2004 to 2005 (from 26 percent within standard to 38 percent), and this trend continued into 2006 CAIS processing. The Administration anticipates continuing these trends through 2007 application processing, which is currently underway.	The ACS fee is established by Federal/Provincial/Territorial (FPT) agreement. The CAIS program service standards are communicated to producers through industry advisories and toll free speaking points. The Administration is working with provincial partners to meet the 75 day standard on a target of 75% of 2007 files. While this target has not been met in previous years, earlier system releases and preparation for 2007 processing will enable better performance for the program year.

B. Other Information:

It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Notes:

As established pursuant to the Policy on Service Standards for External Fees:

• Service standards may not have received Parliamentary review;
• Service standards, may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address)
• Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

Canada Border Services Agency

User Fees/External Fees

Table 3.7: The User Fees Act

Broker Licence and Examination Fees
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	1992
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
375	412	753
Performance Standard
Results received 4–6 weeks from the date of exam.
Performance Results
Results were received within nine weeks from the date of exam. This is due to a change in how the exams are marked. Corrective action has been taken to ensure the performance standard is met.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	400 400 400	750 750 750

 

Customs Sufferance Warehouse Licence Fees
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	1996
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
600	581	1,550
Performance Standard
Application processed in 60 business days.
Performance Results
95% of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	600 600 600	1,550 1,550 1,550

 

Customs Bonded Warehouse Licence Fees
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Tariff	1996
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
500	475	1,600
Performance Standard
Operator to receive notice of determination within four weeks after an audit or examination.
Performance Results
Operator receives notice of determination 100% of the time within four weeks after an audit or examination.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	500 500 500	1,600 1,600 1,600

 

Storage Charges for Queen's and Frontier Warehouses
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	1992
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
250	115	415
Performance Standard
Goods to be handled with care and stored in a secure manner to safeguard against damage or loss.
Performance Results
One successful claim made against the Crown.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	250 250 250	415 415 415

 

Customs Special Services Fees
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	1986
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
400	234	750
Performance Standard
The Special Services (Customs) Regulations are currently under review. Service standards are being developed as part of this review.
Performance Results
These fees are collected once services are rendered (e.g. verification of paperwork). There are no delays or waiting periods associated with the services in question. To date (since the CBSA took over the collection of these fees from the CFIA), the CBSA has not received any complaints from the public regarding the fees or the method used to collect the fees.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	250 250 250	650 650 650

 

Canadian Food Inspection Agency (CFIA) Fees Notice
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Canadian Food Inspection Agency Act	1997
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
2,300	2,213	6,583
Performance Standard
Inspection activities are to be provided in accordance with corresponding federal regulations.
Performance Results
Inspection activities were provided in accordance with corresponding federal regulations.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	2,300 2,300 2,300	6,600 6,600 6,600

 

NEXUS Program
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	2002
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
3,900	2,708	5,750
Performance Standard
4–6 weeks
Performance Results
80% processed within 4–6 weeks.*
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	2,500 1,875 1,875	5,800 5,800 5,800

 

Free and Secure Trade (FAST) Program
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	2002
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
700	487	3,625
Performance Standard
4–6 weeks
Performance Results
4–6 weeks*
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	425 1,200   575	3,700 3,700 3,700

 

CANPASS Program
Fee Type	Fee-setting Authority	Date Last Modified
Regulatory	Customs Act	2006
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
500	693	3,658
Performance Standard
4–6 weeks
Performance Results
80% processed within 4–6 weeks.*
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	500 500 500	3,700 3,700 3,700

 

Sub-total: Regulatory
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
9,525	7,918	24,684
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	7,725 7,875 7,250	24,765 24,765 24,765

 

Fees Charged for Processing Access Requests Filed Under the Access to Information Act
Fee Type	Fee-setting Authority	Date Last Modified
Other products and services	Access to Information Act	1992
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
5	8	2,547
Performance Standard
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides more details.
Performance Results
There were 1,197 access requests completed in 2007–2008: 45.2% were completed on time; 54.8% were completed late. The results reflect a significant effort to reduce the accumulated inventory of requests while managing a growing workload. Significant resources were expended to address workload (including the remaining inventory) and to otherwise support the function while permanent staffing and training activities are under way. Overall compliance with legislative time frames continues to improve as investments are made and elements of the CBSA’s three-year plan to strengthen and stabilize the access to information and privacy function are completed.
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	8 8 9	2,250 2,100 2,100

 

Sub-total: Other Products and Services
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
5	8	2,547
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	8 8 9	2,250 2,100 2,100

 

Total User Fees
2007–2008 (thousands of dollars)
Forecast Revenue	Actual Revenue	Full Cost
9,530	7,926	27,231
Planning Years (thousands of dollars)
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008–2009 2009–2010 2010–2011	7,733 7,883 7,259	27,015 26,865 26,865

*  The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an office to finalize their memberships. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders (including the public) to clarify the processing standards and adjust time frames as required. Revised time frames will be made available to the public on the Internet and in program brochures and guides.

Table 3.8: Policy on Service Standards for External Fees

Policy on Service Standards for External Fees
External Fee	Service Standard	Performance Result	Stakeholder Consultation
Broker licence and examination fees	Results received 4–6 weeks from date of exam.	Results were received within nine weeks from the date of exam. This is due to a change in how the exams are marked. Corrective action has been taken to ensure the performance standard is met.	Consultation undertaken through the Border Commercial Consultative Committee.
Customs sufferance warehouse licence fees	Application processed in 60 business days.	95% of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouse Regulations were processed within 60 business days.
Customs bonded warehouse licence fees	Operator to receive notice of determination within four weeks after an audit or examination.	Operator receives notice of determination 100% of the time within four weeks after an audit or examination.
Storage charges for Queen's and frontier warehouses	Goods to be handled with care and stored in a secure manner to safeguard against damage or loss.	One successful claim made against the Crown.
NEXUS program	4–6 weeks*	80% processed within 4–6 weeks.*	*The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an office to finalize their memberships. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders (including the public) to clarify the processing standards and adjust time frames as required. Revised time frames will be made available to the public on the Internet and in program brochures and guides.
FAST program	4–6 weeks*	4–6 weeks*
CANPASS program (Private Boats, Private and Corporate Aircraft, Air)	4–6 weeks*	80% processed within 4–6 weeks.*
Customs special services fees	The Special Services (Customs) Regulations are currently under review. Service standards are being developed as part of this review.	These fees are collected once services are rendered (e.g. verification of paperwork). There are no delays or waiting periods associated with the services in question. To date (since the CBSA took over the collection of these fees from the CFIA), the CBSA has not received any complaints from the public regarding the fees or the method used to collect the fees.
Fees charged for processing access requests filed under the Access to Information Act	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides more details.	There were 1,197 access requests completed in 2007–2008: 45.2% were completed on time, 54.8% were completed late. The results reflect a significant effort to reduce the accumulated inventory of requests while managing a growing workload. Significant resources were expended to address workload (including the remaining inventory) and to otherwise support the function while permanent staffing and training activities are under way. Overall compliance with legislative time frames continues to improve as investments are made and elements of the CBSA’s three-year plan to strengthen and stabilize the access to information and privacy function are completed.	The service standard is established by the Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat for amendments made in 1986 and 1992.
CFIA fees notice	Inspection activities are to be provided in accordance with corresponding federal regulations.	Inspection activities were provided in accordance with corresponding federal regulations.

Canada Revenue Agency

Table 5 User Fees/External Fees

Table 5.1 a) User Fees Act (UFA) – Advance Income Tax Ruling Fee

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

Table 5.1 b) Policy on Service Standards for External Fees – Advance Income Tax Ruling Fee

As established pursuant to the Policy on Service Standards for External Fees:

Table 5.2 a) User Fees Act (UFA) – Taxation Statistical Analysis and Data Processing Fee

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

Table 5.2 b) Policy on Service Standards for External Fees – Taxation Statistical Analysis and Data Processing Fee

As established pursuant to the Policy on Service Standards for External Fees:

Table 5.3 a) User Fees Act (UFA) – Access to Information Processing Fee

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

Table 5.3 b) Policy on Service Standards for External Fees – Access to Information Processing Fee

As established pursuant to the Policy on Service Standards for External Fees:

Canada School of Public Service

Table 4: User Fees/External Fees

2007-2008 User Fee Reporting Template 4-A: User Fees Act

				2007–2008					Planning Years
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard1	Performance Results1	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services	Access to Information Act	1992	0	0.06	52.76	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request	30 day processing standard met	2008-2009 2009-2010 2010-2011	0.25 0.25 0.25	70.08 70.08 70.08

Canadian Centre for Occupational Health and Safety

Table 3 B User Fee Reporting Template – Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Subscription Services	www.ccohs.ca/ccohs/standards.html Clients not satisfied with products can request a refund	See table 1	http://www.ccohs.ca/ccohs/reports/cust_survey.htm
Publications	www.ccohs.ca/ccohs/standards.html	94% satisfied with the publication	http://www.ccohs.ca/ccohs/reports/cust_survey.htm
E-learning	Satisfaction or refund	98.4% Satisfied with the course	Client consultations were completed prior to this new revenue item. Detailed client survey available for each participant. Detailed results available in Table 1
Special Projects	Clients determine standards for each project	Not applicable to contracts	Not applicable to contracts

B.Other Information

Subscription services are based upon an agreement with the client for levels of services. CCOHS monitors its service delivery by requesting client feedback, conducting periodic formal evaluations and client satisfaction surveys. Ongoing client satisfaction surveys are conducted. Results are reported in the Departmental Performance Report. CCOHS’ service pledge, standards and complaints policy are located at: www.ccohs.ca/ccohs/standards.html. Links are also provided to our ongoing feedback reporting system. Evaluations of client satisfaction are located at: http://www.ccohs.ca/ccohs/reports.html

Canadian Environmental Assessment Agency

Table 4-A: User Fees Act

User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	2007-2008 ($000s)					Planning Years
				Forecast Revenue ($000s)	Actual Revenue ($000s)	Full Cost ($000s)	Performance Standard	Perfor­mance Results	Fiscal Year	Forecast Revenue ($000s)	Estimated Full Cost ($000s)
Environmental assessment services	R	Environmental Assessment Review Panel Services Charges Order	2002	7,751.0	6,027.9	8,692.6	An internal review of the existing performance standards, specifically with regard to the sufficiency of the Cost Recovery Order, began in 2007-2008. While in the midst of designing the parameters for evaluation, the Agency underwent a substantial modification to its structure. In order to reflect the new operating environment, the Agency is re-developing its Participant Satisfaction Survey to establish indicators (such as Fairness, Accessibility, Timeliness, Efficiency and Value for Investment) to allow for qualitative performance evaluation within the new structure.	The Agency will use these measures in the 2008-2009 DPR.	2008-2009 2009-2010 2010-2011	7,751.0 7,751.0 7,751.0	11,006.4 11,006.4 11,006.4
Fees charged for the processing of access requests filed under the Access to Information Act	O	Access to Information Act	1992	0.1	0.1	122.1	Service standards are in the Access to Information Act, section 7: http://laws.justice.gc.ca/en/a-1/218072.html	Statutory deadlines were met 46% of the time	2008-2009 2009-2010 2010-2011	0.5 0.6 0.6	116.6 132.5 148.3
			Sub-total (R)	7,751.0	6,027.9	8,692.6			Total 2007-2008	7,751.6	11,123.0
			Sub-total (O)	—	0.1	122.1			Total 2008-2009	7,751.6	11,138.9
			Total	7,751.1	6,028.0	8,814.7			Total 2009-2010	7,751.6	11,154.7

For 2007-2008, environmental assessment services constituted the main source of revenues of the Agency. This amount is subject to variation depending on the level of review panel activity that is eligible for cost recovery. Reflected forecasted revenues of $7,751K are based on authorities. As review panel activity increases additional authorities will be sought. Full costs of environmental assessment services are based on actual revenues for 2007-2008 and forecasted revenues for 2008-2009, 2009-2010 and 2010-2011 adjusted for an estimated portion of the cost provided without charge * and other costs that cannot be recovered under the current authorities.

Actual and forecasted revenues for Access to Information and Privacy (ATIP) are based on a set fee per request as prescribed in the Access to Information Act . Full costs are based on actual costs related to generating the required information adjusted by an estimated portion of the cost provided without charge.

* Accommodations are provided by Public Works and Government Services Canada. Contributions covering the employer's share of employees' insurance premiums and expenditures are paid by the Treasury Board Secretariat. Salary and associated expenditures of legal services are provided by Justice Canada.

Table 4-B: Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIP)	Service standards are in the Access to Information Act, section 7: http://laws.justice.gc.ca/en/a-1/218072.html	Statutory deadlines were met 46% of the time	The service standard is established by the Access to Information Act and the Access to Information Regulation. Consultations with stakeholders were undertaken for amendments made in 1986 and 1992.
Environmental Assessment Fees	Environmental Assessment Review Panel Service Charges Order	Individual service-level agreements were signed and administered between the Agency and project proponents in support of 93% of the environmental assessments conducted by review panels, in accordance with the Canadian Environmental Assessment Act.	Before the development of the Order, public comments were solicited at stakeholder meetings held across Canada, and consultations were held over the course of several meetings with the Minister's multi stakeholder Regulatory Advisory Committee. All the comments received were considered and, where appropriate, incorporated into the design of the Order.
Other Information ATIP requests received by the Agency during the reporting period were more complicated and larger than usual. The Agency was required to request extensions to finalize its work. In addition, consultation with some departments took longer than expected to review and approve the requests.

Canadian Food Inspection Agency

Table 3–4A: User Fees Act
A. User Fee	Fee Type46	Fee- setting Auth- ority	Date Last Modi-fied	2007–2008			Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)47	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)48
Managing food safety risks	R	CFIA Act	1998	31,396	32,641	330,775	2008– 2009	31,396	305,766
							2009– 2010	31,396	286,827
							2010– 2011	31,396	280,807
Protecting consumers and the market-place from unfair practices	R	CFIA Act	1998	3,741	3,761	24,956	2008– 2009	3,741	23,069
							2009– 2010	3,741	21,640
							2010– 2011	3,741	21,186
Certifying exports	R	CFIA Act	1998	13,949	15,619	35,655	2008– 2009	13,949	32,959
							2009– 2010	13,949	30,918
							2010– 2011	13,949	30,269
Protecting Canada’s crops and forests	R	CFIA Act	1998	3,476	3,760	89,687	2008– 2009	3,476	82,906
							2009– 2010	3,476	77,771
							2010– 2011	3,476	76,139
Protecting Canada’s livestock	R	CFIA Act	1998	2,063	2,196	91,067	2008– 2009	2,063	84,182
							2009– 2010	2,063	78,967
							2010– 2011	2,063	77,310
Assessing agricultural products	R	CFIA Act	1998	369	396	12,442	2008– 2009	369	11,501
							2009– 2010	369	10,789
							2010– 2011	369	10,562
Access to Infor-mation and Privacy (ATIP)	O	Access to Infor-mation Act	1992	6	9	415	2008– 2009	6	384
							2009– 2010	6	360
							2010– 2011	6	353
Total				55,000	58,382	586,095	2008– 2009	55,000	540,767
							2009– 2010	55,000	507,272
							2010– 2011	55,000	496,626

Table 3–4B: Policy on Service Standards for External Fees
External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt of request.	Of the 416 requests completed under the ATIA last fiscal year, 274 (66%) were completed under 30 days; 49 (12%) were completed in 31 to 60 days; 81 (19%) were completed in 61 to 120 days; and 12 (3%) were completed 121 or over.	The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Destination Inspection Service (fresh fruits and vegetables) http://www.inspection.gc.ca/ english/fssa/frefra/dis/dise.shtml	Goal is to achieve inspector response to 80% of the inspection requests within eight hours and 100% of requests within 24 hours by 2011.	First year national results: 70% in 8 hours and 85% within 24 hours.	Service standards were established for the newly created Destination Inspection Service, in consultation with Industry.
Veterinary Biologics Program Service Standards (The service standards refer to VBS calendar days, unless specified otherwise)		In fiscal year 2007–2008, the Veterinary Biologics Section made significant progress in eliminating backlogs, and is now meeting service standards for all key indicators, with very few exceptions.	To address stakeholders’ concerns about capacity and timeliness of the regulatory approval process for animal health products, the CFIA Veterinary Biologics Section has formed a Canadian Animal Health Products Regulatory Advisory Committee (CAHPRAC) in collaboration with Health Canada’s Veterinary Drugs Directorate.
Dossier Review (new submission, change in product formulation or change in label claim)		Met
Canadian Manufacturers
1. Review initial submission and prepare response	1) Response time 4 months maximum Average response time is 3 months	Met
2. Review supplemental data and prepare response	2) Response time 6 weeks maximum Average response time is 4 weeks	Met
American Manufacturers
3. Review initial submission and prepare response	3) Response time 4 months maximum Average response time is 3 months	Met
4. Review supplemental data and prepare response	4) Response time 6 weeks maximum Average response time is 4 weeks	Met
Manufacturers from other countries
5. Review initial submission and prepare response	5) Response time 6 months maximum Average response time is 4 months	Met
6. Review supplemental data and prepare response	6) Response time 6 weeks maximum Average response time is 4 weeks	Met
Laboratory Testing
7. Each master cell line	7) Response time 4 months maximum Average response time is 3 months	Met
8. Each master seed culture	8) Response time 4 months maximum Average response time is 3 months	Met
9. Each pre-licensing serial tested, to a maximum of three	9) Response time is maximum 4 months Average response time is 3 months	Met
Facility Inspections/Audits
10. Canadian manufacturers	10) Annual Average is annual.	Met
11. Canadian importers	11) Minimum every 3 years Average is every three years	Met
12. American manufacturers	12) Minimum every 3 years Average is every three years	Met
13. Other non-Canadian manufacturers	13) Minimum every 4 years Average is every four years	Met
14. Issuance of Permits, Licenses and Export Certificates	14) Response time maximum 2 weeks Average response time is 2 weeks.	Met
Serial Release
15. If not tested	15) Response time maximum 5 days Average response time is 2–3 days.	Met
16. If tested	16) Response time maximum 35 days Average response time is 2 weeks.	Met
17. Label Review and Approval	17) Response time maximum 4 weeks Average response time is 2 weeks.	Met
18. Advertising Review and Approval	18) Response time maximum 4 weeks Average response time is 2 weeks.	Met
19. Protocol Review for Efficacy/Safety Studies	19) Response time maximum 45 days Average response time is 30 days.	Met
20. Production Outline Revisions	20) Response time maximum 4 weeks Average response time is 2 weeks.	Met
21. Suspected Adverse Reactions	21) Response time maximum 4 weeks Average response time is 2 weeks.	Met
Application for Feed Registration and Ingredient Approval (i) Timeliness: For 90 percent or more of the applications received
	(a) Feed Section screens applications within ten days of receiving it.	TBD
	(b) For products requiring a review of efficacy data, a preliminary review is conducted within 10 days of the screening date, and the results of the review are communicated to the applicant.	Met
	(c) Feed Section conducts efficacy, livestock, human and environmental safety reviews and responds to applicant within 90 days.	Not met
	(d) The laboratory does a desk review of proposed method of analysis within 4 weeks of receiving it. If laboratory testing is required, it will be done within 12 weeks of receiving a suitable method and test samples depending on availability of specialized equipment.	TBD
(ii) Quality
	(a) The Feeds Regulations are consistently interpreted and applied in registration/approval decisions.	Met
	(b) Information is openly exchanged between clients and evaluation specialists.	Met
	(c) Analytical methods are evaluated for specificity, selectivity, reliability and accuracy, using internationally standardized method validation procedures.	Met

Canadian Grain Commission

Table 5 – A: 2007-2008 User Fee Reporting - User Fees Act

2007-2008 User Fee Reporting - User Fees Act

				2007-2008 ($ thousands)
User Fee	Fee Type	Fee Setting Authority	Date Last Modified	Forecast Revenue	Actual Revenue	Full Cost	Performance Standard1	Performance Results1
Inward Inspection	R	Schedule 1 - Canada Grain Regulations (CGR)	1991	5 870	8 216	11 594	See Annex 1	See Annex 1
Outward Inspection	R	Schedule 1- CGR	1991	13 328	15 218	13 453	See Annex 1	See Annex 1
Inward Weighing	R	Schedule 1- CGR	1999	1 653	1 848	3 863	See Annex 1	See Annex 1
Outward Weighing	R	Schedule 1- CGR	1991	6 662	8 037	6 917	See Annex 1	See Annex 1
Registration and Cancellation	R	Schedule 1- CGR	1991	3 547	4 061	1 149	See Annex 1	See Annex 1
Licensing and Producer Cars	R	Schedule 1- CGR	1991	459	438	1 659	See Annex 1	See Annex 1
Total				31 519	37 818	38 635

¹ According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard may not have received parliamentary review;
• the performance standard may not respect all establishment requirements under the User Fees Act (UFA) (e.g. international comparison, independent complaint address), and
• the performance result is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 5 – A Continued : 2007-2008 User Fee Reporting - User Fees Act

2007-2008 User Fee Reporting - User Fees Act

		Planning Years ($ thousands)
		2008-2009		2009-2010		2010-2011
User Fee	Fee Type	Forecast Revenue	Estimated Full Costs	Forecast Revenue	Estimated Full Costs	Forecast Revenue	Estimated Full Costs
Inward Inspection	R	5 870	11 884	5 870	12 180	5 870	12 485
Outward Inspection	R	13 328	13 788	13 328	14 133	13 328	14 486
Inward Weighing	R	1 653	3 959	1 653	4 058	1 653	4 159
Outward Weighing	R	6 662	7 090	6 662	7 267	6 662	7 449
Registration and Cancellation	R	3 547	1 178	3 547	1 207	3 547	1 237
Licensing and Producer Cars	R	459	1 701	459	1 743	459	1 787
Total		31 519	39 600	31 519	40 588	31 519	41 603

Most CGC revenue is generated from fees charged for mandated inspection and weighing of grain exported through licensed terminal or transfer elevators.

Annex 1: Performance Standards and Results

Performance Standards and Results

User Fee	Performance Standard	Performance Results 2007-2008
Inward Inspection	Provide all services in a courteous, professional manner Prepare and distribute documentation to interested parties within 24 hours of unload Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable Address special requests to meet customer needs	From April 1, 2007 to March 31, 2008, CGC staff inspected 265,056 inward grain cars. The grading of inward grain cars was 99.03% accurate. Service standards were met 100% of the time.
Outward Inspection	While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order Analyze representative increments for a cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem Notify the designated facility representative immediately after the discovery of quality anomalies to minimize the cost of corrections Keep an official record of the loading and retain samples for six months so that the CGC and its customers can review the details of the shipment should the need arise Accurately reflect the loading data in the certificate, letters of analysis or other documents that are issued and offer as much flexibility in the format of these documents as our Act and Regulations allow Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit	From April 1, 2007 to March 31, 2008, CGC staff issued 5,267 certificates of quality representing 26,712,829 tonnes of Canadian export grain. Service Standards were met 100% of the time.
Inward Weighing	Endeavour to provide receipt data within 24 hours of unload Provide all services in a courteous, professional manner Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certification and documentation issued Monitor weights and grain flow routes while grain is being conveyed from the truck or railcar Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs Address special requests to meet clients needs	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 282,385 inward grain cars. Service Standards were met 100% of the time.
Outward Weighing	Endeavour to provide shipment data before the close of the next business day Ensure the timely transfer of official documents Process and document all shipments so as not to delay the loading operations of the facility Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized Keep an official record of shipping routes and scale tapes for 2 years after a loading Accurately reflect the loading data in the certificates and other documents that are issued	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 27,059,734 tonnes of grain for export from Canada. Service Standards were met 100% of the time.
Registration and Cancellation	Reply to client phone calls or e-mails within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions Provide 5 minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times Monitor the system on weekends to ensure continued operation	Service Standards were met 100% of the time.
Licensing	Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers). Advise licensees of their licensing requirements 2 months prior to their licence renewal date. Notify a licencee the day a licence is issued and ensure that the licence is mailed to the licensee within 5 working days from the effective date of the licence. Ensure that customers are notified about changes in a CGC licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications. Respond to customer inquiries within 24 hours.	As of March 31, 2008, the CGC had 163 licensees as required by the CGA and CGR. It should be noted that some licensees hold multiple licences (e.g., primary, process, grain dealer, transfer). Service standards were met 100% of the time.

Table 5 – B: User Fee Reporting - Policy on Service Standards for External Fees

User Fee Reporting - Policy on Service Standards for External Fees

External Fee	Service Standard1	Performance Results2 2007-2008	Stakeholder Consultation
Inward Inspection	Provide all services in a courteous, professional manner Prepare and distribute documentation to interested parties within 24 hours of unload Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable Address special requests to meet customer needs	From April 1, 2007 to March 31, 2008, CGC staff inspected 265,056 inward grain cars. The grading of inward grain cars was 99.03 % accurate. Service standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.
Outward Inspection	While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order Analyze representative increments for the cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem Notify the designated facility representative immediately after the discovery of quality anomalies so that the cost of corrections is minimized Keep an official record of the loading and retain samples for six months so that the CGC and its customers can review the details of the shipment should the need arise Accurately reflect the loading data in the certificate, letters of analysis or other documents that we issue and offer as much flexibility in the format of these documents as our Act and Regulations allow Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit	From April 1, 2007 to March 31, 2007, CGC staff issued 5,267 certificates of quality representing 26,712,829 tonnes of Canadian export grain. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Inward Weighing	Endeavor to provide receipt data within 24 hours of unload Provide all services in a courteous, professional manner Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certificates and other documents that we issue Monitor the weights and grain flow routes while grain is being conveyed from the truck or railcar Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs Provide our staff with the tools and knowledge to consistently apply the protocols for official weighing as our principal training objective Address special requests to meet clients needs	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 282,385 inward grain cars. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Grain Receival Service).
Outward Weighing	Endeavour to provide shipment data before the close of the next business day Ensure the timely transfer of official documents Process and document all shipments so as not to delay the loading operations of the facility Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized Keep an official record of shipping routes and scale tapes for 2 years after a loading Accurately reflect the loading data in the certificates and other documents that we issue	From April 1, 2007 to March 31, 2008, CGC staff officially weighed 27,059,734 tonnes of grain for export from Canada. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Registration and Cancellation	Reply to phone calls or e-mails from clients within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions Provide 5-minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times Monitor the system on weekends to ensure continued operation	Service Standards were met 100% of the time.	Informal feedback from stakeholders on a daily basis.
Licensing	Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers). Advise licensees of their licensing requirements 2 months prior to their licence renewal date. Notify the licensee the day a licence is issued and ensure the licence is mailed to the licensee within 5 working days from the effective date of the licence. Ensure that customers are notified about changes in CGC licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications. Respond to customer inquiries within 24 hours.	As of March 31, 2008, the CGC had 163 licensees. It should be noted that some licensees hold multiple licences (e.g., primary, process, grain dealer, transfer). Service standards were met 100% of the time.	Daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.

¹ As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

² Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Canadian Heritage

Table 5: User Fees: A) User Fees Act and B) Policy on Service Standards for External Fees, 2007-08

Table 5A: User Fees Act: Access to Information and Privacy Secretariat, 2007–2008

A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	2007–2008					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for processing access requests filed under the Access to Information Act	Other products and services	Access to Information Act	1992	See Note 1	4.8	470 See Note 4	Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Act. Notice of extension to be sent within 30 days of receipt of request. For details:  http://laws.justice.gc.ca/en/a-1/8.html	See Note 2	2008-09 2009-10 2010-11	See Note 3 See Note 3 See Note 3	470 See Note 5 See Note 5
B. Date last modified: (N/A)
C. Other information: (N/A)

* Note : According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

• performance standard, if provided, may not have received Parliamentary review;

• performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g., international comparison, independent complaint address); and
  
  
• performance results, if provided, are not legally subject to section 5.1 of the User Fee Act regarding fee reductions for failed performance.

Note: This figure cannot be provided as revenue is based on actual information requests received under the Access to Information Act.
Note 2 : Taking into account external factors, 80% of requests were completed within the prescribed time frame.
Note 3 : This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4 : This figure consists of salary and O & M costs in relation to the administration of the Access to Information Act.
Note 5 : Budget information not provided in advance. Cannot provide figures for 2009–2010 and 2010–2011.

Table 5B1: Policy on Service Standards for External Fees, Access to Information and Privacy Secretariat, 2007–2008

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for processing access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the ATIA. Notice of extension to be sent within 30 days of receipt of request. For details of the Act:  http://laws.justice.gc.ca/en/a-1/218072.html.	80% of requests were completed within the prescribed time. Complex requests require additional time.	This service standard is established by the ATIA and its Regulations.  Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
B. Other Information: Website on Access to Information: http://laws.justice.gc.ca/en/a-1/8.html Website on Access to Information Regulations: http://laws.justice.gc.ca/en/a-1/sor-83-507/45.html

 

Table 5B2: Policy on Service Standards for External Fees, Canadian Audio-Visual Certification Office (CAVCO), 2007–2008

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Certification Fees.	CAVCO is committed to issuing Certificates within 10 weeks of receiving a complete application.	CAVCO met its performance standards more than 90% of the time. 616 applications were deemed complete; all certified within 10 weeks, in fact, 16% of completed applications were certified within 5 weeks.	Our most recent client survey indicates a high level of satisfaction among stakeholders.
B. Other Information N/A.

 

Table 5B3: Policy on Service Standards for External Fees, Canadian Conservation Institute (CCI), 2007–2008

A. External Fee	Service Standard	Performance Results	Stakeholder Consultation
Special publications and products Special publications and products prices are determined by comparing market prices and prices of other CCI publications, and by considering the size, content, and printing costs for the product.	CCI responds to general questions or requests about service within 2 working days if requests are telephoned or e-mailed to Publications Sales or to Customer Service; or sent through online forms on the CCI or the "Preserving My Heritage" websites. CCI processes publications and special products orders within a week of receiving payment. Packaging materials and procedures ensure that less than 2% of its material arrives defective.	Data unavailable until September 2009. (Note B1)	N/A
Learning opportunities-workshops CCI offers 14 workshops costing $500 each. Clients are eligible for one regional workshop per fiscal year. Additional workshops are available at $500 each plus all expenses (transportation, accommodation, daily allowance, travel time, materials, transportation, and equipment rental).	CCI maintains an overall client satisfaction rate of 95%, based on 11 quality parameters. (Note B2). CCI responds to general questions or requests about service within 2 working days if requests are telephoned or e-mailed to Publications Sales or to Customer Service; or sent through online forms on the CCI or the "Preserving My Heritage" websites. CCI responds to new requests within 3 weeks. Clients are notified of acceptance or rejection within 8 weeks and informed of whatever terms, conditions, and fees apply. For regional workshops, clients are notified of acceptance or rejection within 8 weeks of the December 1 application deadline.	99% would recommend the course to someone else. Satisfaction with each workshop ranged from 99%–100%.	Provincial museum representatives took part in a consultation organized by CCI in February, 2008, to identify clients needs and set up the programming for the 2008–2009 workshops
Library services Photocopies, facsimiles, book and video cassette loans: no fees for Canadian clients and libraries; small fees for foreign clients: US$10 for up to 20 pages (including shipping and handling); US$.20 for each additional page; facsimiles: US$1 per page; Loans: US$10 per book (including shipping and handling). Replacement costs for loss or damage: cost of the item plus a $50 processing fee.	CCI responds to general questions or requests about service within 2 working days if requests are telephoned or e-mailed to Publications Sales or to Customer Service; or sent through online forms on the CCI or the "Preserving My Heritage" websites. CCI processes requests for photocopies, books or facsimile transmissions within 1 week of receiving the request.	100% of requests are processed within 1 week.	N/A
B. Other information: B1: Preservation information management system: Under preparation: due to technical difficulties, the system will be unavailable until 2009–2010. Proteus, CCI's existing system, can only partly verify processing times and cannot give exact data on effective response times by type of service. B2: Quality parameters (client satisfaction survey): Processing of the request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value. B3: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.

Canadian International Development Agency

Table 3: User fees

 

2007-2008									Planning Years
User Fee	Fee type	Fee-setting Authority	Date Last Modified	Forecast Revenue	Actual Revenue	Full Cost	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charges for the processing of access requests filed under the Access to Information Act	R	Access to Information Act	1992	0.0	1,272.0	-	Response within the time limit prescribed by the Act; minimum of 80%	Response time of 74.3% for 2007-2008	2007-2008	n.a	n.a
		Sub-total R		0.0	1,272.0	-			2008-2009	n.a	n.a
		Sub-total (O)		0.0	0.0	-			2009-2010	n.a	n.a
		Total		0.0	1,272.0	-

Table 4: Policy on service standards for external fees

External Fee	Service Standard	Performance Standard	Stakeholder Consultation
Fees charges for the processing of access requests filed under the Access to Information Act	Minimum of 80%	74.3% in 2007-2008	Not applicable, as per policies and guidelines issued by the Treasury Board Secretariat, institution responsible for the ATIP program

Canadian Nuclear Safety Commission

Table 4: User Fees/External Fees

Table 4–A: User Fees Act

				2007–2008					Planning Years
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)**	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)***
CNSC Cost Recovery Fees Regulations* - regulate the use of nuclear energy and substances in Canada	Regulatory (R)	Nuclear Safety and Control Act CNSC Cost Recovery Fees Regulations	01-Jul-03	61,415	72,572	113,434	See Section IV – External Performance Standards	See Section IV – External Performance Standards	2008-2009 2009-2010 2010-2011	73,712 81,234 82,399	115,176 126,454 127,289
Fees charged for the processing of access requests filled under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	0	4	4	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca./en/A-1/218072.html	61% of ATIA requests closed during the reporting period were closed within the legislated timelines. 100% of Privacy Act requests closed during the reporting period were closed within the legislated timeline.	2008-2009 2009-2010 2010-2011	0 0 0	0 0 0
				Subtotal (R) 61,415 Subtotal (O) 0 Total 61,415	Subtotal (R) 72,572 Subtotal (O) 4 Total 72,576	Subtotal (R) 113,434 Subtotal (O) 4 Total 113,438			Subtotal Subtotal Subtotal	2008-2009 73,712 2009-2010 81,234 2010-2011 82,399 Total 237,345	2008-2009 115,176 2009-2010 126,454 2010-2011 127,289 Total 368,919
B. Date Last Modified Extensive consultations with licensees and other key stakeholders took place prior to publication of the new CNSC Cost Recovery Fees Regulations in the Canada Gazette. On July 1, 2003, new CNSC Cost Recovery Fees Regulations were implemented, which replaced the former AECB Cost Recovery Fees Regulations (1996). The Cost Recovery Advisory Group (CRAG) met in October 2003 to discuss the CNSC’s Cost Recovery Program. CRAG members viewed the forum as a positive mechanism for information sharing. The agenda and minutes of the meeting are available on the CNSC’s Web site at www.nuclearsafety.gc.ca.
C. Other Information * Additional information may be found at www.nuclearsafety.gc.ca ** Calculation of full cost is based on CNSC audited financial statements *** Includes services provided without charge from other government departments Please refer to the CNSC audited financial statements for additional detailed information as follows: 1. Auditors report: This report states that the CNSC has complied with the CNSC Cost Recovery Fees Regulations for 2007-2008. 2. Details on revenue charged and the associated cost of operations by fee category. The CNSC has established two internal dispute resolution mechanisms. The first addresses disputes over the administration of fees and the other over regulatory activity assignments. Details regarding the process and contact information are available on the CNSC Web site. During the 2007-2008 fiscal year, two disputes over the administration of fees were brought forward by licensees. All complaints were resolved at the first level of grievance through the dispute resolution mechanism for fee administration

 

 

Table 4–B: Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Results	Stakeholder Consultation
CNSC Cost Recovery Fees Regulations	See Section IV – External Performance Standards	See Section IV – External Performance Standards	See Table 4-A (Sect. B)
Access to Information Act (ATIA)	See Table 4-A	See Table 4-A	Established under the Access to Information Act
B. Other Information Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

1. As established pursuant to the Policy on Service Standards for External Fees:
   • service standards may not have received parliamentary review; and
   • service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).
2. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Canadian Radio-television and Telecommunications Commission

User Fees

• The only fee that the CRTC currently collects, and which is subject to the reporting requirements of the User Fees Act, is for processing requests filed under the Access to Information Act.

2007-2008 User Fee - User Fees Act

Name of Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008		Planning Years
				Actual Revenue ($000)	Full Cost ($000)	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Access to Information Fees	Other Products and Services (O)	Access to Information Act	1992	Note 1	Note 1	2008-2009 2009-2010 2010-2011	Note 1 Note 1 Note 1	$ - $ - $ -
Performance Standards	Requests are completed as per the standards indicated in the Access to Information Act. Section 7 of the Act states that access to a record requested under this Act shall, subject to sections 8, 9 and 11, be made available within 30 days after the request is received.
Performance Results	During 2007–2008, 15 requests out of 17 were completed: 11 were completed within 30 days, two within 31 and 60 days and two within 61 and 120 days. Two requests are still pending at the end of 2007–2008.

Note 1: The Access to Information revenue and cost for 2007–2008 are negligible: $50.00 received and approximately $11,000 in cost. The CRTC forecasts that the revenue associated with these fees and the full cost in future years will be negligible.

CRTC External Fees and Policy on Service Standard for External Fees

CRTC assesses fees pursuant to the Broadcasting Licence Fee Regulations 1997 and the Telecommunications Fee Regulations 1995. These regulations can be located on the CRTC website at www.crtc.gc.ca. The CRTC has received a legal opinion indicating that the Part I broadcasting licence fees and telecommunications fees are considered to be external ‘regulatory fees’ and not ‘user fees’ as defined in the User Fees Act (UFA). Thus these fees, and the external reporting of any information related to these fees, are not subject to the provisions of the UFA, but rather the Treasury Board Policy on Service Standards for External Fees. Information on broadcasting and telecommunications fees is included below.

CRTC External Fees

Name of Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008		Planning Years
				Actual Revenue ($000)	Full Cost ($000)	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Broadcasting Licence Fees Part I Part II (notes 1 & 2)	Regul-atory (R) Right & Privi-lege	Broadcasting Act (Section 11) Broadcasting Licence Fee Regulations 1997	1997 1997	$28.1M $0.7M	$28.7 M $10.0 M	2008-2009 2009-2010 2010-2011 2008-2009 2009-2010 2010-2011	$27.2M $32.8M $33.3M $- $- $-	$27.2M $32.8M $33.3M $10.0M $10.0M $10.0M
Telecommuni-cations Fees	Regul-atory (R)	Telecommuni-cations Act (Section 68) Telecommuni-cations Fee Regulations 1995	1995	$26.1M	$26.1M	2008-2009 2009-2010 2010-2011	$29.9M $29.5M $24.5M	$29.9M $29.5M $24.5M
				$54.9M	$64.2M	2008-2009 2009-2010 2010-2011	$57.1M $62.3M $57.8M	$57.1M $62.3M $57.8M

Note 1: The rationale for assessing Part II fee is three-fold:

• to earn a fair return for the Canadian public for access to, or exploitation of, a publicly owned or controlled resource,
• to recover Industry Canada costs associated with the management of the broadcasting spectrum (approximately $10 million annually), and
• to represent the privilege of holding a broadcasting licence for commercial benefit.

Note 2: The CRTC collected $674,000 in outstanding Part II licence fees pertaining to the 2005 and 2006 return years. No revenues for Part II licence fees are forecasted for these years as a result of the litigation which pertains to a challenge of the CRTC’s Part II broadcasting licence fees. The amounts reflected in the estimated full cost column pertain to Industry Canada costs associated with broadcasting spectrum management.

Canadian Space Agency

3.3.2) User Fee Reporting - User Fees Act

Click to enlarge

* Access to Information Act

3.3.3) Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	The most common performance measurement is the percentage of "on-time" responses as stipulated by the performance standard. For this reporting period the figures were 85% for the Access to Information Act and 100% for the Privacy Act.	The Access to Information Act and the Access to Information Regulations establish the service standard. Consultations were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.
B. Other Information In November 2004, Treasury Board ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report on the establishment of service standards for all external fees charged on a non-contractual basis. In CSA's context, this policy applies to the ATI Program, for fees charged for the processing of access requests filed under the Access to Information Act (ATIA).

Canadian Transportation Agency

2007-2008 User Fee Reporting

A User Fees Act

A. User Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	< 1	< 1	6	Responses provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html	60-day processing standard met 80 per cent of the time.	08-09 09-10 10-11	< 1 < 1 < 1	9 9 9
			Total (O)	< 1	< 1	6		Total	08-09 09-10 10-11	< 1 < 1 < 1	9 9 9

2007-2008 User Fee Reporting

B   Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.	60-day processing standard met 80 % of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Citizenship and Immigration Canada

User Fees

User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	2007–2008					Planning Years
				Forecast Revenue ($000) [Note 1]	Actual Revenue ($000) [Note 2]	Full Cost ($000) [Note 3]	Performance Standard [Notes 4 and 5]	Performance Results [Notes 5 and 6]	Fiscal Year	Forecast Revenue ($000) [Note 7]	Estimated Full Cost ($000)
Right of Permanent Residence Fee (RPRF)	Regulatory	Financial Administration Act (FAA); IRPA and IRP Regulations.	May 3, 2006	$87,000	$79,511	Costs associated with this fee are related to the overall cost of the immigration regulatory scheme and the fee charged is in recognition of the tangible and intangible benefits of acquiring permanent resident status in Canada. This fee was established in association with the 1995 Federal Budget and subsequently reduced by half as a result of Budget 2006.	This fee is payable by persons who acquire permanent resident status in Canada. (See table entitled “New Permanent Residents in 2007” in Section II – Strategic Outcome 1.) Protected persons and dependent children do not pay the RPRF.	This fee is closely linked to the processing of permanent resident applications.	2008-09 2009-10 2010-11	$87,000 $87,000 $87,000	There is no cost associated with this fee as it is charged in recognition of the tangible and intangible benefits of acquiring permanent resident status in Canada. This fee was established in association with the 1995 federal budget.
Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee, and Sponsorship Application Fee for Family Classes	Regulatory	IRPA and IRP Regulations.	June 28, 2002	$158,000	$181,389	$295,100	Permanent Residence Applications: Overseas: Contributes to the achievement of Government immigration levels by issuing visas in line with established annual targets. Priority processing is given to the reunification of immediate family members (spouses, partners and dependant children) and to skilled workers nominated by provincial governments. [Note: Detailed past processing times by overseas mission and by immigration category appear on CIC’s website. The website of every overseas mission links to pages on the CIC website concerning processing times in order to ensure data consistency.] Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp Permanent Resident Card: Domestic: Same as previous Permanent Resident Travel Document: Overseas: Processed expeditiously	Permanent Residence Applications: Overseas: Immigrant Visas – In calendar year 2007, overseas missions delivered 100% of the overall visa target. A total of 217,604 immigrant visas were issued abroad. In calendar year 2007, missions finalized 50% of immediate Family Class applications within five (5) months, 70% within seven (7) months and 80% within eight (8) months. Missions finalized 50% of Provincial Nominees within seven (7) months, 70% within 10 months and 80% within 11 months. Domestic: Sponsorship – 99% of undertakings (spouse, child) are currently processed within 42 days. Other classes – First-stage approval for in-Canada PR applications is currently between two –six (2-6) months depending on the immigrant category. Permanent Resident Card: Domestic: Cards for new PRs are processed within three –four (3-4) weeks. Initial, replacement or renewal of PR card for existing PRs is currently 72 days. Permanent Resident Travel Document: Overseas: Recent processing times indicate that 62% of applications are decided on the same day.	2008-09 2009-10 2010-11	$161,000 $161,500 $161,500	$295,100 $295,100 $295,100
Work Permit Fee (individual and performing artist groups)	Regulatory	IRPA and IRP Regulations.	January 2, 1997	$32,400	$43,685	$62,200	Overseas: Processed expeditiously. Past processing times by overseas mission and by category appear on CIC’s website. Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Overseas: In calendar year 2007, 36% of applications were finalized within seven (7) days, 49% within 14 days and 63% within 28 days.   Domestic: Recent average processing times are 44 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$32,400 $32,400 $32,400	$62,200 $62,200 $62,200
Study Permit Fee	Regulatory	IRPA and IRP Regulations.	June 1, 1994	$23,000	$20,230	$29,000	Same as previous	Overseas: In calendar year 2007, 54% of applications were finalized within 14 days and 71% within 28 days. Domestic: Recent average processing times are 26 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$23,000 $23,000 $23,000	$29,000 $29,000 $29,000
Temporary Resident (TR) Visa Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee	Regulatory	IRPA and IRP Regulations.	January 2, 1997	$113,000	$92,924	$121,200	Overseas: Temporary Resident Visas – Processed expeditiously. Past processing times by overseas mission and by category appear on CIC’s website. Domestic: Extensions—Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Overseas: In calendar year 2007, 59% of TR visa applications were finalized within two (2) days and 78% within seven (7) days.     Domestic: Extension of status—Recent average processing times are 44 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$113,000 $113,000 $113,000	$121,200 $121,200 $121,200
Temporary Resident Permit (TRP) Fee	Regulatory	IRPA and IRP Regulations.	January 2, 1997	$2,500	$2,690	$4,900	Overseas: Processed expeditiously Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Temporary Resident Permit: Recent processing times are 44 calendar days at CPC-Vegreville. Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.	2008-09 2009-10 2010-11	$2,500 $2,500 $2,500	$4,900 $4,900 $4,900
Restoration of Temporary Resident Status Fee	Regulatory	IRPA and IRP Regulations.	June 28, 2002	$1,500	$2,062	Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit Costs.	Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	Recent processing times are 44 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$1,500 $1,500 $1,500	Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit Costs.
Other immigration services (Rehabilitation; Authorization to return to Canada; Immigration Statistical Data; Certification and replacement of immigration documents)	Regulatory	IRPA and IRP Regulations.	Various	$2,200	$1,878	$2,700 [Note 8]	Certification and replacement of immigration document within six-eight (6–8) weeks. Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.	Replacement of immigration documents currently within six-eight (6–8) weeks. Overseas: See comments for performance standards.	2008‑09 2009-10 2010-11	$2,200 $2,200 $2,200	$2,700 $2,700 $2,700 [Note 8]
Right of Citizenship Fee (ROCF)	Regulatory	FAA; Citizenship Act and Citizenship Regulations.	January 2, 1997	$16,000	$16,656	This fee was established in association with the 1995 Federal Budget. It is charged in recognition of the tangible and intangible benefits of acquiring citizenship status in Canada. Costs associated with this fee are related to the overall cost of the citizenship regulatory scheme.	This fee is payable by persons obtaining citizenship status. (See Section II – Citizenship Program for details.) Persons under 18 years of age do not pay the ROCF.	This fee is linked to acquisition of citizenship status. (See Change of Citizenship Fees.)	2008-09 2009-10 2010-11	$16,000 $16,000 $16,000	This fee was established in association with the 1995 federal budget. It is charged in recognition of the tangible and intangible benefits of acquiring citizenship status in Canada. There is no cost associated with this fee.
Change of Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship	Regulatory	Citizenship Act and Citizenship Regulations.	January 2, 1997	$19,200	$19,964	$94,400 [Note 9]	Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	In 2006–2007, processing times for individuals applying to become a citizen (grant of citizenship) were reduced to 12–15 months from 15–18 months.	2008-09 2009-10 2010-11	$19,200 $19,200 $19,200	$94,400 $94,400 $94,400 [Note 9]
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship	Regulatory	Citizenship Act and Citizenship Regulations.	January 2, 1997	$4,800	$4,013	$26,100 [Note 9]	Recent average processing times for proof of citizenship are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	In 2006–2007, processing times for the issuance of a citizenship certificate (proof of citizenship) were reduced to five (5) months from five-seven (5–7) months.	2008-09 2009-10 2010-11	$4,800 $4,800 $4,800	$26,100 $26,100 $26,100 [Note 9]
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services	Access to Information Act	1992	$100	$81	$2,000 [Note 10]	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.	CIC received 11,434 requests under the ATIA in 2007–2008 and completed 11,600 requests during the same period (requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 64.4% of cases. Response time was extended in 35.6% of cases. Overall, CIC met deadlines for 93.9% of the requests over the course of the year.	2008-09 2009-10 2010-11	$100 $100 $100	$2,000 $2,000 $2,000 [Note 10]
User Fees				Total $459,700	Total $465,083	Total $637,600			Subtotal: Subtotal: Subtotal:	$462,700 $463,200 $463,200	$637,600 $637,600 $637,600

Notes:

1: Source: 2007–2008 Report on Plans and Priorities.

2: All amounts are net of current year remissions.

3: 2006–2007 full costs and estimated full costs include an estimate for other government departments (OGDs) and represent the best available cost data. Participating OGDs in CIC’s Cost Management Model for 2006–2007 are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Social Sciences Humanities and Research Council of Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Court Administration Services; Federal Court; Federal Court of Appeal; Human Resources and Social Development Canada; Canadian Security Intelligence Service; and Canada Border Services Agency – Mission Integrity Officers only.
The following OGDs did not participate in the 2006–2007 Cost Management Process: Canada Border Services Agency and Department of Justice.

4: Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as average while overseas processing times are expressed as “x% in y days”.

5: All fees or modifications to fees that existed prior to the User Fees Act (UFA) coming into effect on March 31, 2004, are not subject to that legislation. Therefore:

• performance standard, if provided, may not have received parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the UFA (e.g., international comparison; independent complaint address); and
• performance result, if provided, is not legally subject to the UFA.

6: Statistics for domestic regions were current as of March 31, 2008.

7: Source: 2007–2008 Report on Plans and Priorities.

8: Full costs include only rehabilitation cases and authorization to return to Canada costs.

9: In 2006–2007, CIC expended additional funding in this business line. Estimated full costs in 2007–2008 will be lower in future years due to termination of this funding. The 2006–2007 estimated full cost is the best available information at this time.

10: Source: Annual Report 2006–2007 — Privacy Act, Access to Information Act.

Policy on Service Standards for External Fees

A. External Fee	Service Standard [Notes 1, 2 and 3]	Performance Results [Note 3]	Stakeholder Consultation
Right of Permanent Residence Fee (RPRF, formerly Right of Landing Fee)	This fee is not a processing fee, but rather a fee that is paid in order to receive the right of permanent residence. Legally, this fee is only required to be paid prior to the time of the issuance of PR visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant, i.e., either at any time during the processing of the PR application prior to the issuance of the PR visa at a visa office, prior to finalization of the PR visa abroad, or prior to being granted PR status in Canada. Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to processing the application itself, which carries a separate fee. (See next item in table.)	This fee is closely linked to the processing of Permanent Resident applications. RPRF fees are, to a certain degree, subject to the wishes of the individual client as to when they are paid. Legally, the only requirement is that they be paid prior to the issuance of a PR visa abroad and prior to the granting of PR status in Canada.	The Government has indicated its desire to eliminate the RPRF during its mandate. The fee was reduced by half at the beginning of fiscal year 2006–2007.
Permanent Residence Application Fee, Permanent Resident Card Fee, and Permanent Resident Travel Document Fee	Immigration levels are set by Cabinet once a year. In order to comply with levels, and since demand (intake) far outweighs set levels, once levels’ targets are met, excess applications may wait in a queue for lengthy periods until “levels room” opens up the following year. Without intake controls, and without being in contempt of Parliament, it is not possible to set service standards for applications outside of the priority processing queue. Highest-priority processing is given to immediate Family Class (spouses, partners and dependant children). At overseas missions and in Canada, the service standard is to finalize the majority of cases within six (6) months. Second-priority processing is given to Provincial Nominees and Quebec Economic (skilled worker and business) Classes at overseas missions. Permanent Resident Cards: Majority within 30 days.Permanent Resident Travel Document: two (2) days for routine cases.	Permanent Residence Applications Overseas: Immigrant Visas – In calendar year 2007, overseas missions delivered 100% of the overall visa target. A total of 217,604 immigrant visas were issued abroad. In calendar year 2007, missions finalized 50% of immediate Family Class applications within five (5) months, 70% within seven (7) months and 80% within eight (8) months. Missions finalized 50% of Provincial Nominees within eight (8) months, 70% within nine (9) months and 70% of Quebec Economic Class applications within 13 months. Domestic: Sponsorship – 99% of undertakings (spouse, child) are currently processed within 42 days. Other classes – First-stage approval for in-Canada PR applications is currently between two-six (2-6) months depending on the immigrant category. Permanent Resident Card: Domestic: Cards for new PRs are processed within three-four (3-4) weeks. Initial, replacement or renewal of PR card for existing PRs is currently 72 days at the CPC. Permanent Resident Travel Document: Overseas: 67% of applications are processed within two (2) days.	All the current fees are to the Government of Canada regulatory process for cost recovery fees, which includes consultation requirements. Consultations took place at the time each fee was imposed as part of the regulatory process. The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to its mandate including fees and service standards. CIC consults regularly with stakeholders including the Canadian Bar Association, the Canadian Council for Refugees, immigration practitioners, etc. Future processing fees will be subject to the User Fee Act. Section 4 of the Act specifies the consultative requirements that will apply when new user fees are considered.
Work Permit Fee (individual and performing artist groups)	Overseas: Four (4) weeks for the majority of cases. Domestic: 40 calendar days (includes 10 days’ mailing time) for majority of cases.	Overseas: In calendar year 2007, 63% of applications were finalized within 28 days. Domestic: Recent average processing times are 44 calendar days at CPC-Vegreville.	See previous
Study Permit Fee	Same as previous.	Overseas: In calendar year 2007, 54% of applications were finalized within 14 days, 71% within 28 days. Domestic: Recent average processing times are 26 calendar days at CPC-Vegreville.	See previous
Temporary Resident Visa (TRV) Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee	Overseas: Two (2) days for the majority of cases. Domestic: 40 calendar days (includes 10 days for mailing time) for majority of cases.	Overseas: In calendar year 2007, 59% of TRV applications were finalized within two (2) days. Domestic: Extension of status—Recent average processing times are 44 calendar days at CPC-Vegreville.	See previous
Temporary Resident Permit (TRP) Fee	Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously, but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard. Domestic: 40 calendar days (includes 10 days for mailing time) for majority of cases.	Temporary Resident Permit: Domestic: Recent processing times are 44 calendar days at CPC-Vegreville.	See previous
Restoration of Temporary Resident Status Fee	Domestic: 40 calendar days (includes 10 days for mailing time).	Recent processing times are 44 calendar days at CPC-Vegreville.	See previous
Other immigration services (various)	Certification and replacement of immigration document: six-eight (6-8) weeks for majority of cases. Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously, but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.	Replacement of immigration documents: currently within six-eight (6-8) weeks.	See previous
Right of Citizenship Fee	Service standard is linked to the processing of the application for a grant of citizenship, similar to the Right of Permanent Residence Fee.	This fee is linked to acquisition of citizenship status (see Change of Citizenship Fees).	See previous
Change of Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship	12-15 months for majority of cases.	In 2007–2008, processing times for individuals applying to become a citizen (grant of citizenship) were reduced to 12-15 months from 15-18 months.	See previous
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship	Five (5) months for majority of cases.	In 2007–2008, processing times for the issuance of a citizenship certificate (proof of citizenship) were reduced to five (5) months from five-seven (5-7) months.	See previous
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	30 days following receipt of request unless an extension is requested.	CIC received 11,434 requests under ATIA in 2007–2008 and completed 11,600 requests during the same period (requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 64.4% of cases. Response time was extended in 35.6% of cases. Overall, CIC met deadlines for 93.9% of the requests over the course of the year.	The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.
B. Other information:

Notes:

1: Service standards for immigration and citizenship processes are not published, but are internal benchmarks. Processing times for most processes are published on CIC’s website at http://www.cic.gc.ca/english/information/times/index.asp and are updated regularly. Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as averages, while overseas processing times are expressed as “x% in y days/months”. Providing good service for fees paid is not only a question of processing time. Often, faster processing would be poor client service for example, by affording an unreasonably brief time frame to provide needed documentation; or by rejecting a reasonable excuse from applicants as to why they cannot attend a scheduled interview. Many elements of processing time are outside the control of CIC, and within the control of the applicant or other agencies such as CSIS, RCMP, CBSA. Due to case complexity and legal requirements, processing standards cannot represent finalization of all cases, but rather for a given percentage within a given time frame or as averages.

2: As part of the CIC service standards initiative, CIC is currently reviewing processing times for all business lines. Within a three-year framework, the intent is to implement, publish and measure performance against service standards of timeliness for 80% of cases for major lines of business (sub-services). Implementation of the first phase of service standards is planned for fall 2008, and currently includes study permits, sponsorship of spouses and minor children, proof of citizenship, asylum claim appointments, and accessibility of the CIC Call Centre.

3: All fees or modifications to fees that existed prior to the User Fees Act (UFA) coming into effect on March 31, 2004, are not subject to that legislation. Therefore:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the UFA (for example, international comparison, independent complaint address); and
• the performance result, if provided, is not legally subject to UFA section 5.1.

Commission for Public Complaints Against the RCMP

Table - User Fees Act

Click on image to enlarge.

Correctional Service Canada

Table 6a - User Fees Act (Online Table)

A. User Fee	Fee Type	Fee setting Authority	Date Last Modified	2007-2008					Planning Years
				Forecasted Revenues ($000)	Actual Revenues ($000)	Full Cost ($000)	Performance Standards	Performance Results	Fiscal Year	Forecasted Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	R	Access to Information Act	April 2004	3.3	3.0	2,400	Requests should be responded to within 30 working days, unless extensions are warranted as per section 9 of the Act. TB Secretariat is presently reviewing all policies related to the ATI legislation. For more info, see ATI legislation on the Justice website.	68% on time	2008-09 2009-10 2010-11	3.3 3.5 3.5	3,800 5,300 5,300
			Sub-Total (O) Sub-Total (R) Total	0.0 3.3 3.3	0.0 3.0 3.0	0.0 2,400 2,400			2008-09 2009-10 2010-11	3.3 3.5 3.5	3,800 5,300 5,300
B. Date Last Modified: N/A
C. Other Information N/A

Table 6b - Policy on Service Standards for External Fees

A. External	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Due to staff shortage and a realignment of ATI responsibilities, there has been a significant decrease in the compliance rate.	68 percent on time for ATI requests	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Department of Finance Canada

Table 5: User Fees and External Fees

A. User Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007–08					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act	Other products and services (O)	Access to Information Act	1992	14	5	979	Performance standards in accordance with the Access to Information Act and its associated regulations	Statutory deadlines were met 92% of the time	2008–09 2009–10 2010–11	4 4 4	940 960 980
B. Date Last Modified Not applicable
C. Other Information It is the Department's practice to waive fees when the fee is less than $25. Exceptionally, when the circumstances warrant it, additional fees may be waived.

Table 5–B: Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act	Performance standards in accordance with the Access to Information Act and its associated regulations (see http://laws.justice.gc.ca/ en/A-1)	Statutory deadlines were met 92% of the time	The service standard is established under the Access to Information Act and its associated regulations. Consultations with stakeholders were undertaken for amendments to regulations made in 1986 and 1992.
B. Other Information Not applicable

Department of Foreign Affairs and International Trade

Table 6: User Fees/External Fees

Table 6.1–A: User Fees Act-Access to Information

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
8.5	98.4	2,530 (note 1)	2008-2009 2009-2010 2010-2011	103 108 113	5,021 3,900 3,900
User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Other products and services
Fee Setting Authority: Access to Information Act and Access to Information Regulations
Date Last Modified: 1992
Performance Standard: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html
Performance Results: Statutory deadlines met 63% of the time
Other information: The department has experienced an average annual increase in ATIA-related activities of 13.2% over the last 12 years. The department is implementing a comprehensive business plan to address the performance gap in processing of access requests and intends to significantly improve service in the short and long term. Estimated costs for future years are based on the approval of a business plan that would increase the size of the Access to Information and Privacy Protection Division by 22 positions and include a one-time allocation of funds for consultants in order to clear the backlog.

1. This reflects only those costs incurred directly by the Access to Information and Privacy Protection Division and does not reflect the total cost to the department.

Table 6.1–B: Policy on Service Standards for External Fees–Access to Information

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) pursuant to the Access to Information Regulations.	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html. The Office of the Information Commissioner has, in the past, considered a performance rate of 85% as standard and 80% as failure.	Statutory deadlines met 63% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Other Information: The department has experienced an average annual increase in ATIA-related activities of 13.2% over the last 12 years. The department is implementing a comprehensive business plan to address the performance gap in processing of access requests and intends to significantly improve service in the short and long term. Estimated costs for future years are based on the approval of a business plan that would increase the size of the Access to Information and Privacy Protection Division by 22 positions and include a one-time allocation of funds for consultants in order to clear the backlog.

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Table 6.2–A: User Fees Act–International Youth Program

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
5,500	4,532	4,532	2008-2009 2009-2010 2010-2011	7,100 7,900 8,800	7,100 7,900 8,800
User Fee: International Youth Program (IYP)
Fee Type: Other: program participation fee
Fee Setting Authority: TBS Charging Policy Authorization No. 828483 pursuant to section 19(1)(b) of the Financial Administration Act and subsection 4(2) of the User Fees Act
Date Last Modified: October 2007
Performance Standard: Young foreigners who pay the $150 fee and who are eligible to participate in the IYP can expect to have their applications reviewed and processed and to receive their "Letters of Introduction" or rejection notice from Citizenship and Immigration Canada (CIC) within approximately 4 weeks. Refunds are issued to non-eligible applicants.
Performance Results: 63% of all applications were finalized within 28 days of receipt

Table 6.2–B: Policy on Service Standards for External Fees–International Youth Program

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
International Youth Program participation fee	4 weeks	63% of all applications were finalized within 28 days of receipt.	Consultations for the implementation and level of fee were undertaken with stakeholders for the countries to which the fee was applied in January 2008. For Australia and New Zealand, which have been charging a fee since 2000, yearly consultations are conducted with relevant stakeholders to ensure reciprocity of fees and that costs do not exceed revenues as per the User Fees Act.
Other Information: The International Youth Program facilitates access to work permits for Canadian and international youths with which Canada has either bilateral or multi-lateral arrangements. The Program Participation Fees are only paid by international youths participating in the program. The rate of response to an applicant's request for a letter of introduction (which accesses a work permit) is the performance on which the standard is based. The IYP uses the performance standards set by Citizenship and Immigration Canada for the rate of response to requests for work permits, which is four (4) weeks. Further information on this CIC user fee is available at The International Youth Program facilitates access to work permits for Canadian and international youths with which Canada has either bilateral or multi-lateral arrangements. The Program Participation Fees are only paid by international youths participating in the program. The rate of response to an applicant's request for a letter of introduction (which accesses a work permit) is the performance on which the standard is based. The IYP uses the performance standards set by Citizenship and Immigration Canada for the rate of response to requests for work permits, which is four (4) weeks. Further information on this CIC user fee is available at www.tbs-sct.gc.ca/dpr-rmr/2006-2007/inst/imc/imc06-eng.asp.

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Table 6.3–A: User Fees Act–Export/Import Fees

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
12,500	9,500	20,255	2008-2009 2009-2010 2010-2011	12,000 12,000 12,000	12,000 12,000 12,000
User Fee: Fees for the issuance of export and import certificates and permits
Fee Type: Other product and services
Fee Setting Authority: Export and Import Permits Act (EIPA) Export and Import Permits and Certificates Fees Order.
Date Last Modified: 1995
Performance Standard: Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the bureau’s officers or which have been flagged for an officer’s review by the applicant when no additional information or documentation is required.
Performance Results: 98.66% success rate on the processing of 844,000 + applications.

Table 6.3–B: Policy on Service Standards for External Fees–Export/Import Fees

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Fees for the issuance of export and import certificates and permits	Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the bureau's officers or which have been flagged for an officer's review by the applicant when no additional information or documentation is required.	98.66% success rate on the processing of 844,000 + applications in 2007-2008.	The Export Import Control Bureau is fully committed to compliance with the TB Policy on Service Standards for External Fees. Service standards are currently being reviewed. Stakeholder surveys are being prepared and will be distributed in early fall.
Other Information: Performance will be evaluated and results will be communicated to stakeholders as per the TB Policy.

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Table 6.4/6.5–A: User Fees Act–Consular
1. Consular Service Fee

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost (note 1)	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
70,000	96,727	72,617	2008-2009 2009-2010 2010-2011	110,000 100,000 100,000	85,000 100,000 100,000
2006-2007 (note 2)
64,900	76,453	133,838
2005-2006 (note 2)
66,200	65,175	74,249
User Fee: Consular Service Fee
Fee Type: Other products and services
Fee-Setting Authority: Consular Services Fees Regulations http://laws.justice.gc.ca/en/E-22/SOR-95-538/index.html pursuant to the Department of Foreign Affairs and International Trade Act
Date Last Modified: The Consular Service Fee was introduced on November 8, 1995. It has not been modified. (See note 1, below.)

2. Specialized Consular Services Fees

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost (note 1)	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
3,100	3,618	3,818	2008-2009 2009-2010 2010-2011	4,000 3,600 3,600	4,000 3,800 3,800
2006-2007 (note 2)
64,900	76,453	133,838
2005-2006 (note 2)
66,200	65,175	74,249
User Fee: Specialized Consular Services Fees
Fee Type: Other products and services
Fee-Setting Authority: Consular Fees (Specialized Services) Regulations www.voyage.gc.ca/main/about/consular_fees-en.asp#1 pursuant to paragraph 19(1) (a) of the Financial Administration Act
Date Last Modified: Fees have been collected since 1958 pursuant to the Regulations Respecting the Fees to Be Charged for Consular Services, SOR/58-133. The most recent modification occurred in 1998 with the coming into force of the Consular Fees (Specialized Services) Regulations.

Consular Service Fee and Specialized Consular Services Fees Performance standards: Services are based on written service standards, which detail the services to be provided, along with qualitative and quantitative standards to be used by employees. The service standards are available at www.voyage.gc.ca/main/about/service_standards-en.asp as well as at all missions abroad, where they are either in public view or can be provided by employees. These service standards were established in 1995 and are in need of a comprehensive review. As well, technical and resource constraints have impeded the department’s ability to report on performance against the full range of these standards (with the exception of passport, citizenship and arrest/detention services). This reporting gap was noted in the May 2008 Report of the Auditor General of Canada. It is the department’s intention to initiate a review of the standards in 2008-2009 with a view to establishing more meaningful standards and, in turn, better public reporting. Consular services are provided to Canadians abroad 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Operations Centre in Ottawa. Emergency situations are dealt with immediately. Every effort is made to obtain solutions for specific problems and to provide the required service. However, the department’s ability to do so and its success are conditioned, in many instances, by the laws and regulations of other countries as well as the quality and level of cooperation offered by persons and organizations outside the Government of Canada.

Consular Service Fee Performance Results: In 2007-2008, consular officers dealt with over 1.3 million requests for consular services, which resulted in 255,605 cases being opened. Feedback indicated that 93% of respondents were satisfied or very satisfied with the overall service that they received. Efforts to increase the number of client feedback forms returned, and to expand the number of participating missions, have shown results. The number of client feedback forms received in 2007-2008 was more than double that of the year before, rising from 1,205 to 2,708. As well, the number of participating missions has grown to 129, which represents nearly half of the consular points of service around the world. An airport survey undertaken in March 2008 found that travellers who were familiar with the travel advisories on the consular website (www.voyage.gc.ca) were very positive in their assessment of this information source, with 87% saying it was very or somewhat useful. The same survey also found that 95% of travellers trusted the information provided by the government. In previous years, the department has reported performance against passport, citizenship and arrest/detention service standards in the consular narrative portion of the DPR. For 2007-2008, this information is noted below: Canada’s missions abroad are asked to make regular contact with long-term Canadian detainees. The frequency of contact reflects local conditions: once every three months (e.g. in much of Latin America, Africa and Asia), once every six months (e.g. in much of Western Europe) or once every 12 months (e.g. in the United States, where over 70% of these detainees are located). As of March 31, 2008, missions met this standard 80% of the time-equal to the 2006-2007 results. Missions are asked to report on their ability to accept, review and forward citizenship applications to Canada within the 10-day service standard. During 2007-2008, they did so successfully with 89% of the applications, compared to 84% in 2006-2007. Missions are monitored on their ability to meet the 15-day service standard for passport issuance. This year they regularly exceeded this standard, with an average turnaround time of less than 10 working days. The turnaround time in 2006-2007 was also less than 10 working days.

Specialized Consular Services Fees Performance Results: Missions abroad reported dealing with 85,778 legal/notary cases (which included service delivery and related inquiries) in 2007. Client feedback from 222 clients demonstrated an overall satisfaction level with the legal/notary service of 91.6%.

Other Information: The May 2008 Report of the Auditor General of Canada found that "Foreign Affairs and International Trade Canada has approved standards for the consular services fee and tracks performance against some of these standards, but does not report performance against any of these standards to Parliament and the public. Instead, the Department reports on levels of client satisfaction based on a small-scale survey of Canada’s more than 200 consular offices and range of consular services provided." The report recommended that the department "should consider improving transparency of their fees that were subject to this audit by providing more complete public reporting of their financial and non-financial performance information." The department agrees with this recommendation and will be reviewing the existing Consular Services Standards in light of the department’s recently approved Program Activity Architecture and the soon to be approved Performance Measurement Framework, with the intention of establishing more meaningful standards and, in turn, better public reporting. Appropriate changes will be initiated in accordance with the provisions of the User Fees Act and reflected in the department’s reporting to Parliament in its Departmental Performance Report.

Notes:
1. Temporary surpluses for the Consular Service Fee: The full costing information provided for fiscal year 2007-2008 reveals a surplus of revenues over costs of $24.762 million. A surplus of $25.0 million is also estimated for fiscal year 2008-2009. These surpluses reflect a temporary increase in revenues resulting from a spike in demand due to changes in passport requirements for travel to the United States of America. The estimated decline in revenues in fiscal years 2009-2010 and 2010-2011, combined with planned investments in the Consular program to improve the consular services provided to Canadians, is forecasted to result in the elimination of these surpluses.
2. Prior Years: Full costing information for the Consular Service Fee and the Specialized Consular Services Fees has also been provided for fiscal years 2005-2006 and 2006-2007, as this information was not previously disclosed in the published Departmental Performance Reports.

Table 6.4/6.5–B: Policy on Service Standards for External Fees–Consular Service and Specialized Consular Service

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
6.4-B: Consular Service Fee	Consular services are based on written service standards (established in 1995), which detail the services to be provided, along with qualitative and quantitative standards to be used by employees. The service standards are available at www.voyage.gc.ca/main/about/ service_standards-en.asp as well as at all missions abroad, where they are either in public view or can be provided by employees. Consular services are provided to Canadians abroad 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Operations Centre in Ottawa. Emergency situations are dealt with immediately.	See Table 6.4/6.5-A	The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.
6.5-B: Specialized Consular Services Fees	These standards are available to clients online at www.voyage.gc.ca/main/about/ service_standards-en.asp and at all missions abroad. Clients are invited to comment if they did not receive the level of service they expected, or if they wish to make suggestions.	See Table 6.4/6.5-A	The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.
Other Information: Consular Service Fee The fees collected by Passport Canada include a consular fee of $25, which is collected on behalf of the department and credited to the Consolidated Revenue Fund. This fee offsets the costs of providing consular services to Canadians in distress abroad. Consular services range from routine information requests to cases involving international abduction of children, medical emergencies and evacuations, arrest or detention, death of Canadians abroad, and emergency evacuation in the event of natural disasters or crises. Service standards are available to clients online and at all missions abroad. Clients are invited to comment if they did not receive the level of service they expected, or if they wish to make suggestions. Other Information: Specialized Consular Services Fees Fees are collected for the provision of such services as administering oaths, receiving affidavits, and authenticating a signature or the seal of a foreign authority. Clients in emergency situations abroad, or to whom overriding humanitarian or compassionate considerations apply, are exempt from these fees. Fees reflect the cost of providing the services and do not undercut those charged by local professionals.

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Table 6.6–A: User Fees Act–Passport Canada

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
239,208	289,738	284,975	2008-2009 2009-2010 2010-2011	276,583 246,173 246,173	276,583 246,173 246,173
User Fee: Passport Canada
Fee Type: Other products and services
Fee Setting Authority: Passport Service Fees Regulation
Date Last Modified: December 2001
Performance Standard: The standard turnaround times are 10 days for over-the-counter applications and 20 days for receiving agents and mail-in applications.
Performance Results: In 2007-2008, turnaround standards were met for 75.7% of applications through all channels. The median number of days to process applications received through our regional offices was 9 days; for receiving agents and mail-in applications it was 20 days.

Table 6.6–B: Policy on Service Standards for External Fees–Passport Canada Revolving Fund

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Passport Canada Revolving Fund	The standard turnaround times in working days are: Offices, Regular services: 10 Offices, Urgent services: next working day Offices, Express services: 2 to 9 Mail-in, Regular services: 20 Canada Post Receiving Agent, Regular services: 15 Service Canada Receiving Agent, Regular services: 20	In 2007-2008, turnaround standards were met for 75.7% of applications through all channels. Standards for urgent and express services were met for 99% of applications. The median number of days to process applications received through our regional offices was 9 days; for receiving agents and mail-in applications it was 20 days.	N/A

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Table 6.0–A: User Fees Act–Totals

2007-2008			Planning Years
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
(in thousands of dollars)
330,317	404,213	388,727
Other Information: The departmental performance reports for 2005-2006 and 2006-2007 reported Property-Related Lettings and Sublettings. A recent legal opinion found that this Cost Recovery (lease of public property) is not subject to the reporting requirements of the User Fees Act, and for this reason they are no longer reported in the Departmental Performance Report.

Department of Justice Canada

Table 4-A: User Fees Act

				2007–2008					Planning Years
User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
The family Order and Agreements Enforcement Assistance (FOAEA)	Regulatory	FOAEA Act	March 1999	6,000	7,284	7,284	Yes	Results are available in table 4-B	08/09 09/10 10/11	6,000 7,000 7,000	6,000 7,000 7,000
The Central Divorce Proceedings	Regulatory	CRDP Fee Order	May 1986	750	762	762	Yes	Results are available in table 4-B	08/09 09/10 10/11	800 800 800	800 800 800
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other product and services	Access to Information Act (ATIA)	1992	4.0	2.2	1,636	Yes	Results are available in table 4-B	08/09 09/10 10/11	4.2 4.5 4.8	2,000 2,250 2,500
				Total 6,754.0	Total 8,048.2	Total 9,682.0			Subtotal 08/09 Subtotal 09/10 Subtotal 10/11	6,804.2 7,804.5 7,804.5	8,800 10,050 10,300
B. Date Last Modified N/A
C. Other Information ATIA Full cost reflects the cost of the Access to Information and Privacy (ATIP) Office in Justice. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation.

Table 4 B: Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
The family Order and Agreements Enforcement Assistance (FOAEA)	Processing of tracing applications under Part I of the Act will be completed and a response provided to provincial/territorial enforcement programs within 10 business days.  Garnishment applications under Part II of the Act will be in effect 35 days after receipt. Licence-denial applications under Part III of the Act will be initiated and terminated within 10 business days. Public enquiries are to be responded to within 48 hours.	A total of 25,858 applications received and treated within 10 business days. Standard met at 100%. 69,087 garnishment applications accepted within the time frame. Standard met at 100%. 10,794 applications received and processed within the time frame. Standard met at 100%. 89,707 calls received through the automated interactive voice response system (IVR). Standard met at 90%.	Informal feedback and general day-to-day interactions with clients and stakeholders, including provincial and territorial maintenance and enforcement programs, courts, creditors and other federal government partners, indicate a high level of satisfaction with the services provided under both the Family Orders and Agreement Enforcement Assistance and Central Registry of Divorce Proceedings programs. A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction
The Central Divorce Proceedings	Clearance Certificates are to be issued within 3 weeks of receipt of the application. Divorce information is to be provided to Statistics Canada annually, according to schedule. All telephone enquiries are to be responded to within 24 hours and all written enquiries are to be responded to within 5 business days. Quarterly invoices and compensation reports are to be issued within 30 days.	Standard met at 90%. Standard met 100%. 16,093 telephone enquires and written enquiries was received and standard was met at 90%. Standard met at 100%.	A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicates strong levels of satisfaction.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1	Standard met at 95.0%.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992.
Other Information N/A

Economic Development Agency of Canada for the Regions of Quebec

Table 6A : User Fees Act

	(in thousands of dollars)			2007-2008					Planning years
	Fee type	Fee-setting authority	Date last modified	Planned revenue	Actual revenue	Full cost	Performance standard	Performance results	Fiscal year	Planned revenue	Estimated full cost
A. User fee
Fees charged for processing access requests submitted to the Agency under the Access to Information Act	Other products and services	Access to Information Act	1992	0.2	0.18	67.8	Response must be provided within 30 days following receipt of request. Pursuant to Section 9 of the Act, the response time may be extended; notice of extension must be sent within 30 days after receipt of request. Further details on the Access to Information Act can be found at: http://laws.justice.gc.ca/en/ A_1/index.html	Response given to 55% of requests within the prescribed 30-day timeframe	2008-2009	0.2	73.0
									2009-2010	0.2	75.0
									2010-2011	0.2	77.0
B. Date last modified: March 31, 2008
C. Other information: N/A

Table 6B: Policy on service standards for external fees

User fee	Service standard	Performance results	Stakeholder consultation
Fees charged for processing access requests submitted to the Agency under the Access to Information Act	Response must be provided within 30 days following receipt of request. Pursuant to Section 9 of the Act, the response time may be extended; notice of extension must be sent within 30 days after receipt of request. Further details on the Access to Information Act can be found at: http://laws.justice.gc.ca/en/ A_1/index.html	Agency responded to 55% of requests within the prescribed 30-day timeframe	The service standard is established by the Access to Information Act and Access to Information Regulations

Some of the information requests submitted to the Agency under the Access to Information Act required longer processing time than the prescribed deadline due mainly to their complexity. Indeed, several of these required consultation with third parties and government agencies. The Agency improved its response time by 9% over 2006-2007.

Environment Canada

User Fees

A. Fee Category	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Regulatory Service
Ocean Disposal Permit Application Fees	R	Canadian Eenvironmental Protection Act 1999(CEPA 1999)[1], ss.135(1); Disposal at Sea Regulations	2001	200.0	215.0	1,021.0	Under the application fee, each application is reviewed according to Schedule 6 of CEPA 1999 and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette from about 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee, Environment Canada is committed to annual client meetings to review monitoring plans, conduct representative disposal site monitoring according to national guidelines, produce an annual report on activity, produce a financial summary of revenues, expenses and value for clients, and report results of monitoring to the Office for the London Convention.	Met service standards. Applications were reviewed within the 120 day timeframe. Advice was provided to applicants to assist timely permit reviews. Monitoring plans were reviewed with key clients. Disposal site monitoring was conducted and reported. For further details see www.ec.gc.ca/ seadisposal/.	2008-2009 (1)	200.0	1,021.0
									2009-2010 (1)	200.0	1,021.0
									2010-2011 (1)	200.0	1,021.0
B. Date Last Modified:
C. Other Information:
Ocean Disposal Site Monitoring Fees	R	FAA[2], par. 19.1(a); Ocean Dumping Permit Fee Regulations (Site Monitoring)	2001	1,300.0	1,065.0	1,300.0	The permittee has access to a permitted site and the ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and demonstrates that the resource is used sustainably for the Canadian public.	Met the service standards. Permittees disposed of dredged and excavated by their permits. Representative monitoring was carried out in accordance with monitoring guidelines.	2008-2009	1,400.0	1,300.0
									2009-2010 (2)	1,500.0	1,600.0
									2010-2011 (2)	1,500.0	1,600.0
B. Date Last Modified:
C. Other Information:
New Substance Notification	R	CEPA, 19991, s. 328, New Substances Fees < .>	2002	400.0	500.0	2,200.0	All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, email or fax within 10 business days of receipt.	All new substances notifications are processed and decisions taken within the legislative time period. Requests made by letter, email or fax are responded to 95% of the time within 10 days.	2008-2009	400.0	2,200
									2009-2010	400.0	2,200
									2010-2011	400.0	2,200
B. Date Last Modified:
C. Other Information:
Migratory Bird Program - Migratory Game Bird Hunting Permit (3)	R	MBCA 1994[3], s. 12; Migratory Bird <>C.R.C., c. 1035	1998 - SOR/98-314	2,006.0	1,451.0	960.0	Hunting permits are sold for $8.50 at Canada Post Corporation (CPC) offices and selected provincial and private vendors from August 1 to March 10 of the following year. The performance standard is to ensure adequate numbers of permits are available for distribution within that timeframe. Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his/her representative must physically go to a vendor that sells the permit. The permit is bought on the spot; therefore, the service standard is that the hunter can get a hunting permit upon request. People purchasing the permit should receive one within minutes of completing the transaction. The permit fee was increased by $5.00 in 1998.	99.9% of permits were available to meet hunter demand within the specified time period. All permits that were purchased were delivered within minutes of purchase. There is an average of 4-5 complaints each year that permits were not available from CPC because the CPC outlet did not re-order more stock. Issues like this are rectified by CPC within 2 days.	2008-2009	2,006.0	960.0
									2009-2010	2,006.0	960.0
									2010-2011	2,006.0	960.0
B. Date Last Modified:
C. Other Information:
Migratory Bird Program - Habitat Conservation Stamp	R	MBCA 19943, s. 12; Migratory Bird <>	1991	2,200.0	1,592.0	1,592.0	Conservation Stamps are sold for $8.50 each and must be affixed to the Migratory Game Bird Hunting Permit to validate it. The performance standard is to ensure adequate numbers of stamps are available for distribution at Canada Post Corporation (CPC) offices and selected provincial and private vendors from August 1 to March 10 of the following year. Stamps are also sold as collectables through CPC offices and vendors selected by Wildlife Habitat Canada (WHC). One canno t purchase a permit without the stamp pre-affixed to it therefore, the hunter and/or his/her representative must physically go to a vendor that sells the permit. The permit is bought on the spot thus the service standard is that the hunter receives a wildlife stamp affixed to the permit. People purchasing the permit should receive the stamp within minutes of doing the transaction. For Collectors: Stamps bought from CPC can be purchased by mail order, telephone, fax and at selected CPC offices and require a two-week processing period. Stamps bought from WHC selected vendors can be ordered in person, by telephone and mail order. Processing time is two weeks if not bought in person. Stamp fees increased by $1.00 in 1991.	Enough stamps to meet hunter and collector demands were available for purchase within the specified time period. Stamps bought from CPC by mail order, telephone, fax and at selected CPC offices have been processed within the two-week processing period. Stamps, bought from WHC selected vendors either in person, by telephone and mail order, are processed within the two-week processing period. No complaints have been received that stamps were unavailable.	2008-2009 (4)	2,200.0	2,200.0
									2009-2010	2,200.0	2,200.0
									2010-2011	2,200.0	2,200.0
B. Date Last Modified:
C. Other Information: With funds generated from Stamp revenue, Wildlife Habitat Canada funds several habitat conservation programs and projects that contribute to EC's key result "Biological diversity is conserved".
Migratory Bird Program - Avicultural permits, Taxidermist permits and Eiderdown permits	R	MBCA 19943, s. 12; Migratory Bird Regulations	Prior to 1978	8.7	15.8	34.0	These permits are issued by Environment Canada's regiona l offices for a fee of $10.00 each after reviewing applications from the public. To be successful, there are requirements that must be met, described in the CWS permit policy - for example with respect to aviculture, a person must demonstrate that they will do wing-clipping or keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire December 31 of the year issued. The performance standard is to review all applications received and issue permits or notify applicants of the reasons a permit is denied within 30 days of receiving the application.	All applications are processed within the 30 day time frame unless site inspections are required. In those cases (10% of all the applications), an additional 30 days were required to process the application.	2008-2009	8.2	34.0
									2009-2010	8.2	34.0
									2010-2011	8.2	34.0
B. Date Last Modified:
C. Other Information: CWS is examining how best to deliver its permits for Migratory Birds including hunting, taxidermy and eiderdown. This work will take 3 to 5 years and will include further development of Service Standards and also include consultations with other government departments, regional compliance promotion groups and industry.
Cap Tourmente National Wildlife Area - Permit <>	R	CWA[4], s. 12; Wildlife Area Regulations	2001	190.0	97.8	97.5	To add to the enjoyment of hunters during the hunting season at Cap Tourmente, facilities are well maintained: well-groomed trails and rest areas; adequate parking; sufficient washroom facilities; etc. These facilities are necessary to meet the needs of hunters, ensure that they have an enjoyable time and encourage them to return in future years.	According to a survey conducted with hunters in 2005, there is a great deal of satisfaction with the quality and condition of the facilities.	2008-2009	170.0	225.0
									2009-2010	170.0	225.0
									2010-2011	170.0	225.0
B. Date Last Modified:
C. Other Information:
Other Products and Services
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	O	Access to Information Act, ss. 11(1) and par. 77(1)d); Access to Information Regulations	1992	12.7	12.7	657.6	A response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request. The Access to Information Act provides further details: http://laws.justice. gc.ca/en/A-1/ 218072.html	Statutory deadlines were met 83% of the time.	2008-2009	13.1	970.0
									2009-2010	13.6	1,000.0
									2010-2011	14.1	1,030.0
B. Date Last Modified: N/A
C. Other Information: It is the Department's practice to waive fees where the total owing per request amounts to less than $25.
Cap Tourmente National Wildlife Area - Entry Sales	O	CWA4, s. 12; Canada Wildlife Area Regulations	2003	231.0	168.7	236.7	To add to the enjoyment of visitors during the operating season at Cap Tourmente, facilities are well maintained: well-groomed trails and rest areas; adequate parking; sufficient washroom facilities; etc. These facilities are necessary to meet the needs of hunters, ensure that they have an enjoyable time and encourage them to return in future years. In addition, visitors have access to bilingual reception and interpretative services to assist in learning about the nature site and to respond to their questions.	According to feedback received from a number of visitors, there is general satisfaction with the reception and interpretative services and the quality and condition of the facilities.	2008-2009	226.0	260.0
									2009-2010	226.0	260.0
									2010-2011	226.0	260.0
B. Date Last Modified:
C. Other Information:
Sub-Total R				6,304.7	4,936.6	6,183.5			2008-2009	6,384.2	6,919.0
									2009-2010	6,484.2	7,219.0
									2010-2011	6,484.2	7,219.0
Sub-Total O				243.7	181.4	894.3			2008-2009	239.1	1,230.0
									2009-2010	239.6	1,260.0
									2010-2011	240.1	1,290.0
Total				6,548.4	5,118.0	7,077.8			2008-2009	6,623.3	8,149.0
									2009-2010	6,723.8	8,479.0
									2010-2011	6,724.3	8,509.0

Notes:

(1) The estimated full cost is based on budget information. A detailed analysis to determine the current cost of reviewing a permit is pending based on priority funding availability.

(2) Cost lags behind revenues due to the nature of the monitoring program. Increased activity in the north is anticipated in the near future, hence the increase in full cost with time.

(3) Fees for rights and privileges may exceed the cost of administering the program ensuring a fair market return for Canadian citizens.

(4) The cost of this program is attributed to a Grants and Contribution which is based directly on revenues received.

Legend:

R = Regulatory
O = Other Products and Services

[1] CEPA 1999 = Canadian Environmental Protection Act, 1999
[2]FAA = Financial Administration Act
[3]MBCA 1994 = Migratory Birds Convention Act, 19994
[4]CWA = Canada Wildlife Act

External Fees

A. External Fee
	Service Standard	Performance Result	Stakeholder Consultation
Regulatory Services
Ocean Disposal Permit Application Fees	Under the application fee, each application is reviewed according to Schedule 6 of CEPA (Canadian Environmental Protection Act) and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette from about 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee, EC is committed to annual client meetings to review monitoring plans, conduct representative disposal site monitoring according to National guidelines, produce an annual report on activity, produce a financial summary of revenues, expenses and value for clients, and report results of monitoring to the London Convention office.	Met service standards. Applications were reviewed within the 120-day timeframe. Advice was provided to applicants to assist timely permit reviews. Monitoring plans were reviewed with key clients. Disposal site monitoring was conducted and reported. For further details see www.ec.gc.ca/seadisposal/	Application fees set in 1993, were rolled over in 2001. A Regulatory Impact Assessment Statement and multistakeholder consultations were conducted before each regulation was enacted. Multistakeholder consultations were carried out in 1996-98 for setting the permit fee. There was general acceptance for the fee, but concern for how it would be set. Permittees indicated that a proportional volume-based fee was preferred. As well, EC (Environment Canada) committed to regular meetings with permit holders, to reporting, and to reviewing the fee three years after implementation. The review was done in 2003 and its report concluded no change to the fee was needed. All consultations from 1993-2003 involved discussion papers, public meetings and final reports. For further details see www.ec.gc.ca/seadisposal/regs/min_reg_g2_e.html
B. Other Information:
Ocean Disposal Site Monitoring Fees	The permittee has access to a permitted site and ability to dispose of 1000 cu m of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea program to operate a representative national disposal site monitoring program which allows the client group as a whole to continue to have access to suitable disposal sites and demonstrates that the resource is used sustainably for the Canadian public.	Met the service standards. Permittees disposed of dredged and excavated material as authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines.	Multistakeholder consultations were carried out in 1996-98 for setting the permit fee. There was general acceptance for the fee, but concern for how it would be set. Permittees indicated that a proportional volume-based fee was preferred. As well, EC committed to regular meetings with permit holders, to reporting, and to reviewing the fee three years after implementation. The review was done in 2003 and its report concluded that no change to the fee was needed. Further consultations were undertaken from 1993-2003 involving discussion papers, public meetings and final reports. For further details see www.ec.gc.ca/seadisposal/regs/min_reg_g2_e.html.
B. Other Information:
New Substance Notification	All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, e-mail or fax within 10 business days of receipt.	All new substances notifications are processed and decisions taken within the legislative time period. Requests made by letter, e-mail or fax are responded to 95% of the time within 10 days.	Amendments to the New Substances Notifications Regulations were published in Canada Gazette Part II in September 2005. Under the Service Delivery Improvement Initiative of the New Substances Division, a Service Charter was developed. Other government departments, regional compliance promotion groups and industry had an opportunity for input into the service charter and standards.
B. Other Information:
Migratory Bird Program- Migratory Game Bird Hunting Permit	Hunting permits are sold for $8.50 at Canada Post Corporation (CPC) offices and selected provincial and private vendors from August 1st until March 10th the following year. The performance standard is to ensure adequate numbers of permits are available for distribution within that timeframe. Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his/her representative must physically go to a vendor that sells the permit. The permit is bought on the spot; therefore, the service standard is that the hunter can get a hunting permit upon request. People purchasing the permit should receive one within minutes of completing the transaction.	99.9% of permits were available to meet hunter demand within the specified time period. All permits that were purchased were delivered within minutes of purchase. There is an average of 4-5 complaints each year that permits were not available from CPC because the CPC outlet did not re-order more stock. Issues like this are rectified by CPC within 2 days.	Every year, Canadian Wildlife Service (CWS) consults with stakeholders when amending the hunting regulations. Amendments to the Migratory Bird Hunting Regulations are published in Canada Gazette Part II. This allows for the general public and all concerned Canadians to provide their comments and voice their opinion. This provides an opportunity to voice concerns about service standards as well. In addition, CWS is examining how best to deliver its permits for Migratory Birds including hunting, taxidermy and eiderdown. This work will take 3 to 5 years and will include further development of Service Standards and also include consultations with other government departments, regional compliance promotion groups and industry.
B. Other Information:
Migratory Bird Program- Habitat Conservation Stamp	Conservation Stamps are sold for $8.50 each and must be affixed to the Migratory Game Bird Hunting Permit to validate it. The performance standard is to ensure adequate numbers of stamps are available for distribution at Canada Post Corporation (CPC) offices and selected provincial and private vendors from August 1st until March 10th the following year. Stamps are also sold as collectables through CPC offices and vendors selected by Wildlife Habitat Canada (WHC). One cannot purchase a permit without the stamp pre-affixed to it, therefore, the hunter and/or his/her representative must physically go to a vendor that sells the permit. The permit is bought on the spot, thus the service standard is that the hunter receives a wildlife stamp affixed to the permit. People purchasing the permit should receive the stamp within minutes of doing the transaction. For Collectors: Stamps bought from CPC can be purchased by mail order, telephone, FAX and at selected CPC offices and require a two-week processing period. Stamps bought from WHC selected vendors can be ordered in person, by telephone and mail order. Processing time is two weeks if not bought in person.	Enough stamps to meet hunter and collector demands were available for purchase within the specified time period. Stamps bought from CPC by mail order, telephone, FAX and at selected CPC offices have been processed within the two-week processing period. Stamps bought from WHC selected vendors, either in person, by telephone or by mail order, have been processed within the two-week processing period. No complaints have been received that stamps were unavailable.	CWS conducted a program evaluation in 2005-06 of WHC (Wildlife Habitat of Canada) and the stamp program. Stakeholders within the Federal/Provincial governments as well as those in the NGO (Non-Government Organizations) community were interviewed. The published results can be found on Environment Canada's, Audit and Evaluation website ( www.ec.gc.ca/ae-ve ). The price of single stamps is fixed by Regulations. Booklets of Stamps, etc. are sold at a retail price mutually agreed to by both EC and WHC and in accordance with established practices of the philatelic industry; TB reapproved the contribution agreement in 2002 (see http://www.cws-scf.ec.gc.ca/birds/status/index_e.cfm ).
B. Other Information: With funds generated from Stamp revenue, Wildlife Habitat Canada funds several habitat conservation programs and projects that contribute to EC's key result "Biological diversity is conserved".
Migratory Bird Program- Avicultural permits, Taxidermist permits and Eiderdown permits	These permits are issued by EC regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, there are requirements that must be met, described in the CWS Permit Policy - for example with respect to aviculture, a person must demonstrate that they will wing-clipping or keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire December 31st of the year issued. The performance standard is to review all applications received and issue permits or notify applicants of the reasons a permit is denied within 30 days of receiving the application.	All applications are processed within the 30 days timeframe unless site inspections are required. In those cases (10% of all the applications), an additional 30 days were required to process the application.	CWS is examining how best to deliver its permits for Migratory Birds including hunting, taxidermy and eiderdown. This work will take 3 to 5 years and will include further development of Service Standards and also include consultations with other government departments, regional compliance promotion groups and industry.
B. Other Information:
Cap Tourmente National Wildlife Area- Permit Sales	To add to the enjoyment of hunters during the hunting season at Cape Tourmente, facilities are well maintained: well groomed trails and rest areas; adequate parking; sufficient washroom facilities, etc. These facilities are necessary to meet the needs of hunters, ensure that they have an enjoyable time and encourage them to return in future years.	According to a Survey conducted with hunters in 2005, there is a great deal of satisfaction with the quality and condition of the facilities.	Hunters have the opportunity to fill out a survey questionnaire. Suggestions are considered and implemented as quickly as possible during the usual maintenance and upkeep of facilities.
B. Other Information:
Other Products and Services
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	A response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request. The Access to Information Act provides further details: http://laws.justice.gc.ca/en/A-1/218072.html.	Statutory deadlines were met 83% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
B. Other Information: It is the Department's practice to waive fees where the total owing per request amounts to less than $25.
Cap Tourmente National Wildlife Area- Entry Sales	To add to the enjoyment of visitors during the operating season at Cape Tourmente, facilities are well maintained: well groomed trails and rest areas; adequate parking; sufficient washroom facilities, etc. These facilities are necessary to meet the needs of hunters, ensure that they have an enjoyable time and encourage them to return in future years. In addition, visitors have access to bilingual reception and interpretative services to assist in learning about the nature site and to respond to their questions.	According to feedback received from a number of visitors, there is general satisfaction with the reception and interpretative services and the quality and condition of facilities.	A suggestion box is available on site to allow visitors to provide comments and suggestions. In planning organized Student Visits, meetings are held beforehand with teachers to ascertain information needs and interests and to plan the visits.
B. Other Information:
Entry fees - Montreal Biosphere	Throughout the year (362 days per year), from 10 a.m. to 6 p.m., visitors have access to reception services, interpretative services in exposition halls, animated presentations and education workshops, together with well maintained facilities, rest areas, observation points, parking, etc.	According to written comments from visitors received daily and evaluation sheets provided by organized group leaders, there is a 90% satisfaction level with the facilities and services provided.	Leaders of organized group visits are encouraged to complete evaluations. For individual visits, sample surveys are conducted every 3 years.
B. Other Information:
Haying & Grazing (CWS Agricultural Activity)	A standing request list - "Notice of Interest" - is searched to identify applicants interested in the activity e.g., haying, grazing, crop. If no interest is shown then a call for applications is made through ads in local papers or other suitable means. Interested persons are asked to fill out a Canadian Wildlife Service (CWS) agricultural activity application form. Application forms are reviewed to determine the most suitable candidate and a reference check of the candidate(s) is conducted. The current CWS agricultural permit application form was developed in 1984 and based on the Saskatchewan Environment & Resource Management and Saskatchewan Agriculture and Food permit process. It was revised in 1988 in response to drought conditions. Permits are issued for a period of less than one year and expire on December 31st of the year issued. The fee structure for haying and grazing is based upon the current rates used by Saskatchewan Environment and Saskatchewan Agriculture and Food to ensure "equal service for equal fee" between departments is achieved.	Federal lands are monitored to ensure permit conditions are being met and habitat management goals (e.g., maintain native plant community and habitat for wildlife and reduce weed and exotic species invasion) are achieved through the activity. If so, the permit will be granted in subsequent years (subject to annual review).	The most suitable applicant is contacted to confirm their interest in obtaining a permit. Discussions are held to ensure the applicant understands and agrees to all conditions that will be on the permit. It is also ensured that the applicant understands the permit is only for one season, and that if any conditions of the permit are not followed, the permit may be immediately revoked by the Minister. Prospective grazing patrons must also submit a grazing plan which is reviewed and refined if required. Changes are reviewed with the patron to make sure they understand and agree with final grazing plan and permit conditions.
B. Other Information:
Publications and publication services	Most publications are provided free of charge. Some publications are sold to cover the printing costs of the Publications section and to underwrite the cost of production (translation, editing, design and layout). Publications are promoted through various vehicles and tools including catalogue (online), conferences, trade fairs, promotional flyers, and the Canada Gazette. Clients include departments, corporations, institutions, as well as the public. Orders are received online via an ordering site or by phone, e-mail and facsimile. Each order is treated chronologically and an order tracking system is in place. Orders are categorized by priority with those involving legal statutes, ministerial enquiries and rush orders being treated as high priorities. Turn-around time for individual orders (actual invoicing, packaging and shipping) is within 3-5 working days. The packaging and shipping is done at a separate location (Distribution Centre - 151, Jean-Proulx, Gatineau QC, K1A 0H3). Items are, for the most part, shipped by Canada Post unless the client chooses alternative means in which the cost associated is fully recovered by the Department. In addition to direct mail, publications are also distributed through government libraries, electronic distribution, and conferences.	The online ordering setup has a built-in tracking system. For audit purposes, all supporting documentation (purchase orders, requests, etc.) are attached to the invoice. Most items are prepaid with the exception of other government departments and Canadian companies set up for purchase orders. For international orders, we ask for prepayment before shipping the items in an effort to prevent minimal recoveries at year-end. The only delays that we have experienced in the past are on the reprinting end. The online order tracking system allows us to view the orders, post invoicing, work order and shipping information and finally to chronologically list all correspondence with the client. Items are categorized as PENDING, PROCESSING and COMPLETED and are viewed on a daily basis to make sure that all orders are completed in a timely fashion.	Clients have our 1-800 number to voice concerns / complaints.
B. Other Information:

NOTE:

After further detailed analysis, it was determined that the following fees are not within the scope of the External Fee policy due to their contractual nature and therefore have been removed from the table: Hydrometric Data, Weather Data, Weather Forecasts/Products, Sable Island Logistical Support Fees, Laboratory and other Scientific Services, Quality Assurance Program and Water Management Services.

 

National Pollutants Release Inventory Workshops & Seminars is no longer considered an external fee as Environment Canada no longer charges for this service and therefore has also been removed from the table.

Fisheries and Oceans Canada

User Fees Act

 

On March 31, 2004, the User Fees Act received Royal Assent. The aim of the Act is to strengthen the accountability, oversight and transparency of user fee activities. The User Fees Act requires departments to submit to Parliament, each year, a list of all user fees in effect, irrespective of when the fees were established.

The table below lists DFO's user fees for the fiscal year 2007-2008. DFO has not introduced any new user fees since the establishment of the User Fees Act, nor has the Department increased any existing user fees.

User Fees ($ thousands)

User Fee	Fee Type*	Fee Setting Authority	Date Last Modified	2007-2008			Fiscal Year	Forecast Revenue	Estimated Full Cost
				Forecast Revenue	Actual Revenue	Full Cost
Maintenance Dredging Services Tonnage Fee1 Intended to recover from commercial vessels the total direct costs incurred by CCG to manage maintenance dredging services in the St. Lawrence Shipping Channel. Services provided consist of the management of the maintenance dredging program for the St. Lawrence Shipping Channel.	O	Section 47 of the Oceans Act	2003	4,600	5,372	5,372	2008-2009 2009-2010 2010-2011	4,600   4,600 4,600	4,600   4,600 4,600
Marine Navigation Services Fee Intended to recover a portion of the full costs incurred by CCG to provide marine navigation services to commercial vessels. Services provided include short-range aids to navigation and vessel traffic services.	O	Section 47 of the Oceans Act	2005	27,817	30,712	179,616	2008-2009 2009-2010 2010-2011	27,817   27,817 27,817	170,961   170,961 170,961
Marine Communications and Traffic Services/Coast Guard Radio Communications Charges Rates charged for person-to-person communications by radio-telephone or radio-telegram from ship to shore or from shore to ship.	O	Section 19 of the Financial Administration Act	1994	100	26	1,1162	2008-2009 2009-2010 2010-2011	100   100 100	2
Icebreaking Services Fee Intended to recover a portion of the full costs incurred by CCG to provide icebreaking services to commercial vessels. Services provided include route assistance (channel maintenance and ship escorts), ice routing and information services, and some harbour/wharf breakouts where not provided by commercial operators.	O	Section 47 of the Oceans Act	1998	13,824	5,202	115,457	2008-2009 2009-2010 2010-2011	13,824   13,824 13,824	105,399   105,399 105,399
Hydrography Sale of charts and publications	O	Financial Administration Act, Oceans Act	1996	1,800	1,948	31,700	2008-2009 2009-2010 2010-2011	1,802   1,802 1,802	31,700   31,700 31,700
Fisheries Management Commercial fishing licence fees	R&P	Sections 7 and 8 of the Fisheries Act	1995	35,006	37,968	3	2008-2009 2009-2010 2010-2011	35,015   35,015 35,015	3
Fisheries Management Recreational fishing licence fees	R&P	Sections 7 and 8 of the Fisheries Act	1996	5,135	5,174	3	2008-2009 2009-2010 2010-2011	5,150   5,150 5,150	3
Fisheries Management Pacific Salmon Conservation Stamp	R&P O	Sections 7 and 8 of the Fisheries Act	1995	1,431	1,349	15,000	2008-2009 2009-2010 2010-2011	1,490   1,490 1,490	15,300   15,606 15,918
Access to Information Fees charged for the processing of Access requests filed under the Access to Information Act	O	Access to Information Act	1992	13	14	1,7984	2008-2009 2009-2010 2010-2011	13.6   14.8 16.0	1,900   2,100 2,300
Sub-totals							2008-2009 2009-2010 2010-2011	89,812   89,813 89,814	329,860   330,366 330,878
Total				89,726	87,765	376,091		269,438	991,104

Figures may not add due to rounding.

Note: According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred before March 31, 2004:

• The performance standard, if provided, may not have received parliamentary review.
• The performance standard, if provided, may not respect all requirements established under the User Fees Act (UFA) (e.g., international comparison or independent complaint address).
• The performance result, if provided, is not legally subject to Section 5.1 of the UFA regarding fee reductions for performance not achieved.

* DFO collects fees for the conferring of Rights & Privileges (R&P) and for Other Goods and Services (O).

¹Since 1997, and at the request of industry, the Canadian Coast Guard has managed the maintenance dredging of the navigation channel of the St. Lawrence River between the Port of Montreal and the Île aux Coudres near Quebec City. The current fee schedule, which replaces the earlier fee schedule that expired on March 31, 2003, extends the arrangement whereby the Canadian Coast Guard is reimbursed, via fees, for the total direct costs it incurs to ensure commercial navigation. Full cost figures are based on total direct costs (rather than full costs), which include direct labour costs (including employee benefits), direct operating costs, direct material costs, program support costs and capital acquisitions (to the extent that these capital acquisitions form part of an output).

² The full cost of the communications infrastructure associated with non-safety-related, cost-recovered public correspondence services is $1,116,000. This communications infrastructure also supports various safety-related and non-cost-recovered communications services and, as such, these costs are integrated. CCG has structured its public correspondence services charges so that revenues do not exceed the incremental cost of providing these non-safety-related services.

³ Access fees that reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians and not the cost of fisheries management.

⁴ This figure includes includes amounts for salaries and Operating and Maintenance for the Access to Information and Privacy Secretariat only.

 

Policy on Service Standards for External Fees

 

On November 29, 2004, Treasury Board Ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report on the status of service standards for all external fees charged on a non-contractual basis. DFO has established service standards for the following external fees:

• Maintenance Dredging Services Tonnage Fee;
• Marine Navigation Services Fee;
• Icebreaking Services Fee;
• Marine Communications and Traffic Services — Canadian Coast Guard Radio Communications Charges;
• Hydrography - Sale of paper charts and publications; and
• Fees charged for the processing of access requests under the Access to Information Act.

External Fee	Service Standard1	Performance Result2	Stakeholder Consultation
Maintenance Dredging Services Tonnage Fee	In general, dredging is intended to maintain the depths indicated on the sea charts and to ensure the optimal and safe use of the St. Lawrence seaway twelve months a year.3	In 2007-2008, the St. Lawrence seaway was maintained in conformity with the depths indicated on the sea charts.	The annual meeting between CCG and dredging service recipients took place in May 2007. The clients were very satisfied with the services they received from CCG and did not request any changes to the current agreement. Clients were also informed of the fee increase for the new year that resulted from the change in the Consumer Price Index.
Marine Navigation Services Fee	Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters are operational not less than 99% of the time, in accordance with established levels of service. All vessel traffic services identified as required to support commercial shipping in Canadian waters are available from the Canadian Coast Guard's Marine Communications and Traffic Services Centres in accordance with established levels of service.	Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters were operational not less than 99.0% of the time, in accordance with established levels of service. All vessel traffic services identified as required to support commercial shipping in Canadian waters were available not less than 97% of the time, in accordance with established levels of service.	The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998.
Icebreaking Services Fee	All ice information and routing services in support of commercial shipping in Canadian waters are available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service. All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters will be responded to in accordance with established Icebreaking Program levels of service.	All ice information and routing services in support of commercial shipping in Canadian waters were available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service. All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters were responded to in accordance with established Icebreaking Program levels of service.	The Icebreaking Services Fee's transit-based structure, rate and application were developed in 1998 by an Industry/Canadian Coast Guard Working Group that rejected a fee based on direct service. The Icebreaking Services Fee has remained unadjusted since then. Canadian Coast Guard officers in the region and from Headquarters liaise regularly with commercial shipping clients respecting icebreaking operations. This includes regular meetings in each region in the lead-up to each ice season and a post mortem at the end of each ice season.
Marine Communications and Traffic Services - Canadian Coast Guard Radio Communications Charges	Where the service is available,4 ship to shore and shore to ship public correspondence communications are facilitated 24 hours a day, 7 days a week, in accordance with established Marine Communications and Traffic Services levels of service.	1,509 ship to shore/shore to ship telephone calls were placed via CCG personnel in accordance with Marine Communications and Traffic Services levels of service.	The fees in place were established in 1994 and have remained unadjusted since then.
Hydrography - Sale of paper charts and publications on a wholesale basis through dealers	Updated Canadian Hydrographic Service (CHS) nautical products will be provided in accordance with established levels of service that ensure the timeliness and accessibility of these products. Looking to core elements of CHS's Levels of Service, purchasers of charts and publications can expect that updates will be provided to these products within 4 months of the receipt of new critical information; that requests for products will be shipped within 5 working days following receipt of the order; and that 20% of CHS high-risk charts are reviewed annually.	CHS achieved its targets for processing and disseminating critical information. On average, updates were issued to clients within the 4 month period. Orders for products were shipped within 5 days 97% of the time. 20% of CHS high-risk charts were reviewed.	CHS's Levels of Service were developed between 2005 and 2007 in consultation with CHS clients, the Levels of Service Advisory Panel and the Canadian Marine Advisory Council (CMAC). CHS reports to the Advisory Panel and CMAC annually on progress on meeting the levels of service standards.
Fees charged for the processing of Access requests filed under the Access to Information Act	Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/index.html	Statutory deadlines were met 95% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

¹ As established pursuant to the Policy on Service Standards for External Fees:

• Service standards may not have received parliamentary review.
• Service standards may not respect all requirements for performance standards established under the UFA (e.g., international comparison or independent complaint address).

² Performance results are not legally subject to Section 5.1 of the UFA regarding fee reductions for performance not achieved.

³ Seaway maintenance takes user delays into consideration. Ship-loading capacity was not affected by shallow water in the seaway.

⁴ The cessation of the Canadian Coast Guard commercial public correspondence service started on December 31, 1999, in selected areas, based on the demand for the service and the availability of alternative service delivery methods.

Other Information

Canadian Coast Guard Fees: Canadian Coast Guard is conducting a review of Levels of Service (LOS) to validate the LOS and service standards provided. Clients are closely engaged in this process. The scope of the LOS covers all the main CCG activities for which LOS are appropriate, regardless of whether there are external charges associated with them. CCG's LOS can be accessed at http://www.ccg-gcc.gc.ca/eng/Ccg/wm_Los_Home.

Access Fees: Commercial fishing licence fees and recreational fishing licence fees identified in the table on user fees under Fisheries Management are not reflected in the table above, on the policy on service standards for external fees, since they reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians. DFO's Fisheries Renewal initiative and Commercial Fishing Licence Fee Review could inform what future role and links should be made between access fees and service standards. The Pacific Salmon Conservation Stamp also has an access element, but it is primarily designed to support salmon restoration and enhancement initiatives. The Sport Fishing Advisory Board of BC supports the licence and salmon stamp fees. Additional details on the Pacific Salmon Conservation Stamp can be found online.

Hazardous Materials Information Review Commission

Table 4-A: User Fees Act ($ thousands)

2007–2008
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified
Confidential business information exemption fees	Regulatory (R)	Hazardous Materials Information Review Act	June 2002

2007–2008
Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results
570	570	713	Complete pre-registration check and register claims within seven days of receipt, provided all necessary information is included.	100%

Planning Years
Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
2008–09	570	713(1)
2009–10	570	713(1)
2010–11	570	713(1)

B. Date Last Modified
N/A

C. Other Information
(1) Based on 20/80 ratio utilized for differentiation between private good and public good activities as per the revised fee schedule.
Notes
Fees have been established as per the Government of Canada's External Charging Policy of 1997.

2007–2008
User Fee	Fee Type	Fee-Setting Authority	Date Last Modified
Appeal Fee	Regulatory (R)	Hazardous Materials Information Review Act	June 2002

2007–2008
Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results
-	2	2	Number of appeals/ decisions	0

Planning Years
Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
2008–09	-	-
2009–10	-	-
2010–11	-	-

B. Date Last Modified
N/A
Notes
Fees have been established as per the Government of Canada's External Charging Policy of 1997.

Table 4-A:  User Fees Act ($ thousands)

2007–2008
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified
Fees charged for processing of access requested filed under the Access to Information Act (ATIA)	Other Products and Services (O)	Access to Information Act	1992

2007–2008
Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results
-(2)	-(2)	1	Response provided within 30 days following receipt of request	100%

Planning Years
Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
2008–09	-(2)	-
2009–10	-(2)	-
2010–11	-(2)	-

B. Date Last Modified
N/A

C. Other Information
(2) The financial information is being reported in millions of dollars. The actual and forecast revenues are below the chosen denomination.
Notes
Fees have been established as per the Government of Canada's External Charging Policy of 1997.

Table 4-B: Policy on Service Standards for External Fees

A. External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Confidential business information exemption fees	Complete pre-registration check and register claims within seven days of receipt, provided all necessary information is included.	The performance result was 100% achieved. Of the total 332 claims received, the 322 which included all necessary information were verified and registered within seven days or less.	HMIRC's service standard was established in the course of the fee structure review in 2001. At that time, HMIRC consulted with all of its active claimants as well as with its Council of Governors representing federal, provincial and territorial governments, industry and labour. The Commission received full buy-in from all stakeholders.

⁽¹⁾ As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

⁽²⁾ Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Health Canada

Table 4a: User Fees Act

1 - Health Products and Foods Branch

				2007 - 2008						Planning Years
A. User Fees	Fee Type	Fee-setting authority	Date Last Modified	Forecast Revenue ($000)		Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Authority to Sell Drugs Fees	Regulatory  (R)	Financial Administration Act (FAA)	Dec.1994	8,000		8,185	35,147	120 calendar days to update the Drug Product Database following notification	100% within 120 calendar days	2008-09 2009-10 2010-11	8,035 18.500 18,988	36,075 37,027 38,005
Certificates of Pharmaceutical Product (Drug Export) Fees	Other (O)	Ministerial authority to enter into contract	May 2000	110		100	397	5 working days to issue certificate	95% certificates issued within 5 working days	2008-09 2009-10 2010-11	105 157 161	408 418 429
Drug Establishment Licensing Fees	R	FAA	Dec. 1997	5,200		5,490	9,403	250 calendar days to issue / renew licence	90% licenses issued/renewed within 250 calendar days	2008-09 2009-10 2010-11	6,014 13,900 14,267	9,651   9,906 10,168
Drug Master File Fees	O	Ministerial authority to enter into contract	Jan. 1996	130		178	415	30 calendar days	100% within 30 calendar days	2008-09 2009-10 2010-11	150 378 388	425 437 448
Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products)	R	FAA	Aug. 1995	21,000		20,598	70,144	Review time to first decision (calendar days)	Average review time to first decision (calendar days)	2008-09 2009-10 2010-11	21,275 49,600 50,909	75,083 77,065 79,099
								NDS: Priority NAS = 180 NDS: NOC-C NAS = 200 NDS: NAS = 300 NDS: Clin/C&M=300 NDS: Comp / C&M = 180 NDS: Labelling only = 60 ANDS: C&M/Labelling = 180 ANDS: Comp/C&M = 180 SNDS: Priority Clin Only = 180 SNDS: NOC-c Clin/ C&M = 300 SNDS: NOC-c Clin Only = 200 SNDS: Clin/C&M = 300 SNDS: Clin only = 300 SNDS: Comp/C&M = 180 SNDS: C&M/ Labelling = 180 SNDS: Rx to OTC New INDIC = 300 SNDS: Labelling only = 60 SNDS-C: Clin only =300 SANDS: Comp / C&M = 180 SANDS: C&M / Labelling = 180 SANDS: Labelling only = 60 DINA with data = 210 DINA form only = 180 DIND with data = 210 DIND form only = 180 NDS: Priority NAS = 180 NDS: Priority Clin/C&M = 180 NDS: NOC-C NAS = 200 NDS: NAS = 300 NDS: Clin/C&M=300 SNDS: Clin/C&M = 300 SNDS: Clin only = 300 SNDS: C&M/ Labelling = 180 DINB with data = 210 DINB form only = 180	Pharmaceutical Products NDS: Priority NAS = 178 NDS: NOC-C NAS = 199 NDS: NAS = 279 NDS: Clin/C&M = 259 NDS: Comp / C&M = 180 NDS: Labelling only = 34 ANDS: C&M/Labelling = 170 ANDS: Comp/C&M = 174 SNDS: Priority Clin Only = 180 SNDS: NOC-c Clin/ C&M = 295 SNDS: NOC-c Clin Only = 197 SNDS: Clin/C&M = 281 SNDS: Clin only = 257 SNDS: Comp/C&M = 169 SNDS: C&M/ Labelling = 151 SNDS: Rx to OTC New INDIC = 299 SNDS: Labelling only = 54 SNDS-C: Clin only = 268 SANDS: Comp / C&M = 176 SANDS: C&M / Labelling = 176 SANDS: Labelling only = 84 DINA with data = 356 DINA form only = 197 DIND with data = 204 DIND form only = 153 Biologic Products NDS: Priority NAS = 180 NDS: Priority Clin/C&M = 180 NDS: NOC-C NAS = 200 NDS: NAS = 292 NDS: Clin/C&M = 275 SNDS: Clin/C&M = 265 SNDS: Clin only = 263 SNDS: C&M/ Labelling = 157 DINB with data = 87 DINB form only = 185
Medical Device Licence Application Fees	R	FAA	Aug.1998	3,400		3,635	21,351	Time to first decision (calendar days)	Time to first decision (calendar days)	2008-09 2009-10 2010-11	3,500 7,200 7,390	21,914 22,493 23,087
								Class II = 15 Class II amendment = 15 Class II Private Label = 15 Class II Private Label amendment = 15 Class III = 60 Class III amendment = 60 Class IV = 75 Class IV amendment = 75	Class II = 11 Class II amendment = 9 Class II Private Label = 12 Class II Private Label amendment = 8 Class III = 49 Class III amendment = 48 Class IV = 74 Class IV amendment = 66
Fees for Right to Sell a Licensed Medical Device	R	FAA	Aug. 1998	1,750		1,824	10,519	20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database	100% within 20 calendar days	2008-09 2009-10 2010-11	1,800 6,300 6,466	10,796 11,081 11,374
Medical Device Establishment Licensing Fees	R	FAA	Jan 2000	2,163		3,179	5,415	120 calendar days to issue / renew licence	98% licences issued/renewed  within 120 calendar days	2008-09 2009-10 2010-11	2,700 13,900 14,267	5,558   5,704   5,855
Veterinary Drug Evaluation Fees	R	FAA	Mar. 1996	600		467	8,152	Review time to first decision (calendar days)	Average review time to first decision (calendar days)	2008-09 2009-10 2010-11	600 600 616	8,367 8,588 8,815
								NDS 300 ABNDS = 300 SNDS = 240 SABNDS = 240 Admin = 90 DIN = 120 NC = 90 IND/ESC = 60 Labels = 45 Emergency Drug Release = 2	NDS = 562 ABNDS = 474 SNDS = 334 SABNDS = 439 Admin = 43 DIN = 132 NC = 140 IND/ESC = 48 Labels = 47 100+% within 2 days
Subtotal (R)				42,113		43,378	160,131			2008-09 2009-10 2010-11	43,924 110,000 112,904	167,444 171,865 176,402
Subtotal (O)				240		278	812			2008-09 2009-10 2010-11	255 535 549	833 855 878
Total				42,353		43,656	160,943			2008-09 2009-10 2010-11	44,179 110,535 113,452	168,277 172,719 177,280
B. Date Last Modified:
C. Other Information: Acronyms NDS: New Drug Submission SNDS: Supplemental New Drug Submission ANDS/ABNDS: Abbreviated New Drug Submission SANDS/SABNDS: Supplemental Abbreviated New Drug Submission DIN: Drug Identification Number Application INDS: Investigational New Drug Submission ESC: Experimental Studies Certificate NC: Notifiable Change NAS: New Active Substance OTC: Over the Counter Rx: Prescription Clin: Clinuical Comp: Comparative Bio, Clinical or Pharmacodynamic C&M: Chemistry and Manufacturing NOC-C: Notice of Compliance with Conditions					Detailed performance targets Human drugs Medical Devices Veterinary drugs Detailed performance information Forecast and actual revenue are reported on a modified cash accounting basis. Costing information was developed using the Program Activity Architecture coding structure as directed through Treasury Board. The Health Products and Foods Branch (HPFB) is actively engaging stakeholders in the development of a cost recovery framework, including relevant service standards. An initial framework of cost recovery fees and service standards was developed in 2006-2007 and presented for consultation in April 2007. Consultations continued in 2007-2008 including the Cost Recovery Framework: Official Notice of Fee Proposal for Human Drugs and Medical Devices followed by a complaints process and the establishment of two Independent Advisory Panels. The proposed fees and service standards are targeted to be tabled in Parliament in the fall of 2008 with implementation in the 2009-2010 fiscal year. Revised fees and service standards related to veterinary drug product activities are under development, but no specific proposals have been presented to stakeholders.

2 - Pest Management Regulatory Agency (PMRA)

				2007-08					Planning Years
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees to be paid for Pest Control Product Application Examination Service	Regulatory (R)	Pest Control Products Act (PCPA)	April 1997	3,490.	4,471.	40,501 (includes Health Canada Internal Services allocation)	Target is 90% of submissions in all categories to be processed within time shown. Category A Standard - 550 days User Request Minor Use Registration (URMUR) - 365 days Category B Standard/priority - 365 days Category C Standard - 180 or 225 days Category D IMEP - 32 days OUI - 56 days URMULE - 60 days and Master Copy - 21 days Category E New Active - Food - 365 days New Active - Non-food - 165 days	Category A = 48% Category B = 72% Category C = 88% Category D = 93% Category E = 43% In the first half 2007-08, PMRA registered more new active ingredients (Category A) than in all of 2006-07. There was also a 40% increase in the number of Category A submissions received and the size and complexity of submissions have increased due to the number of minor uses added to a new active ingredient, as well as the evolving science.	08-09 09-10 10-11	7,990 7,990 7,990	67,461. 69,622 71,683.
										(based on vote net authority)	(includes Health Canada Internal Services allocation @ 15,000 each year)
Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product.	R	Financial Adminis- tration Act (FAA)	April 1997	4,500.	4,641.	26,598.	100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year.	100% of all invoices issued by April 30th, 2007
Total				7,990	9,112	67,099			08-09 09-10 10-11 TOTAL	7,990 7,990 7,990 23,970	7,461. 9,622. 1,683. 208,766.
B. Date Last Modified
C. Other Information

3 - Corporate Services Branch

				2007-08					Planning Years
User Fee	Fee Type	Fee Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results1	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and service (O)	Access to Information Act	1992	$20.93	$12.0	$1,740	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	Of the 1,520 requests, 1,164 (76.6%) requests were completed during the 2007-2008 reporting period. The Department was able to respond within 30 days or less in 444 (38.1%) of completed cases. Response times for the remaining cases were 163 (14.0%) within 31 days to 60 days, 260 (22.3%) within 61 to 120 days, and 297 (25.5%) in 121 or more days.	2007-08	$13.00	$1,400
									2008-09	$13.00	$1,400
									2009-10	$13.00	$1,400
										See note 2 under Section C - Other Information	Section Note3 under Section C - Other Information
Sub-Total (R)					$0	$0			Sub-total 2007-08	$13.00	$1,400
Sub-Total (O)					$12.0	$1,740			Sub-total 2008-09	$13.00	$1,400
Total					$12.0	$1,740			Sub-total 2009-10	$13.00	$1,400
									Total	$39.00	$4,200
B. Date Last Modified: N/A
C. Other Information: 1.Projection based on actual revenue received during FY 2006-07.Due to the nature and varying complexity of ATI requests, it is unknown what fees may be applicable until a request is processed. Under certain circumstances, fees may be waived. 2.Estimated direct cost associated with ATI requests.

Human Resources and Social Development Canada

Table 5A : User Fees Act

HRSDC User Fees
A. User Fee									Planning Years
				2007-2008					2008-2009		2009-2010		2010-2011
	Fee Type (R) or (O)1	Fee Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Forecast Revenue ($000)	Estimated Full Cost ($000)	Forecast Revenue ($000)	Estimated Full Cost ($000)	Forecast Revenue ($000)	Estimated Full Cost ($000)
Federal Workers' Compensation Administrative Fees	(O)	Government Employees Compensation Act	September 1990	2,300	2,200	3,300	90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours	78%a	2,300	3,400	2,400	3,500	2,500	3,600
Other Initiative - Labour Fire Protection Engineering Services Fees b	(O)	Financial Administration Act	June 1993	40	94	4,500	90% of plan review completed within 21 calendar days or 15 working days	96%	65	4,600	45	4,700	45	4,800
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	(O)	Access to Information Act	1992	6	6	1,016	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of requestc The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html	95%	4	1,216	4	1,216	4	1,216
Searches of the CPP and OAS data banks	(R)	Department of Social Development Act, Section 19	1998	232	184	184	Searches completed within 10 working days from receipt of requestd	95%	200	200	220	220	240	240
Social Insurance Number Replacement Card Fee	(R)	Financial Administration Act	1988	1,937	1,940	4,682	A card will be replaced within 10 working days after the receipt of the requeste	97%	1,940	4,682	1,940	4,682	1,940	4,682
Total User Fees				4,515	4,424	13,682			4,509	14,098	4,609	14,318	4,729	14,538
B. Date Last Modified:
C. Other Information: aThe gap between the performance standard and the performance results is due largely to workload increases especially pertaining to third party claims under the Government Employees Compensation Act bThe Full Costs represent the total expenditures for Fire Protection Services program of which only a small portion is recoverable through user fees for the fire protection engineering service delivery to Crown Corporations. cEven though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request. dDepending on the volume of commercial search requests, the searches will be completed no later than 10 working days after receipt of the request. ePerformance standard introduced in 2004-2005 is considered as standard measure.
1Regulatory (R) or Other Products and Services (O).

TABLE 5B: Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Federal Workers' Compensation Administrative Fees	90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours	78% of claims were processed to the appropriate provincial workers' compensation authority within 24 hours	Stakeholder consultations on Federal Workers Compensation administration are planned for 2008-2009. Meetings are currently underway with Workers Compensation Boards to be followed by meetings with employers and unions covered by the Government Employees Compensation Act.
B. Other Information: The gap between the service standard and the performance result is due largely to workload increases especially pertaining to third party claims under the Government Employees Compensation Act.

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Other Initiative - Labour Fire Protection Engineering Services Fees	90% of plan review completed within 21 calendar days or 15 working days	96% of plan review completed within 21 calendar days or 15 working days	The stakeholders (Crown corporations, Treasury Board Secretariat and Labour Canada department officials) were consulted in 1992-1993 and the fees were set and approved by Treasury Board in 1993. There are plans to update fees within the next two fiscal years and stakeholders will be consulted prior to any revisions.
B. Other Information:

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html.	95%	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
B. Other Information:

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Searches of the Canada Pension Plan and Old Age Security data banks	Searches completed within 10 working days from receipt of request.	10-day standard met at 95%	A departmental study done in 2005 confirmed the maximum fee of $10 that is charged does not exceed the cost per search. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Additionally, a fee is negotiated if the numbers of requests are more than 1000 at a given time by one company. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.
B. Other Information:

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Social Insurance Number Replacement Card Fee	A card will be replaced within 10 working days after the receipt of the request	10-day standard met at 97%	The fee for a replacement SIN card is prescribed in the Social Insurance Number Replacement Card Fees Order, 1988, made pursuant to the Financial Administration Act. A departmental review, completed in September 2007, confirmed the nominal fee of $10 that is charged does not exceed the cost of issuing a replacement card. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.
B. Other Information:

Indian and Northern Affairs Canada and Canadian Polar Commission

A. User Fees Act

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2007–08					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Canada Mining	Regulatory	Territorial Lands Act	See Section B: Proposed amendments	6,600	5,671	Note 1	Current service standards are set in existing legislation and regulation: Northwest Territories and Nunavut Mining Regulations (NTNUMR) CMR — amendments	All applications processed within set time lines.	2008–09 2009–10 2010–11	6775 6775 6775	Note 1
Territorial Land Use	Regulatory	Territorial Lands Act Mackenzie Valley Resource Management Act	1996	278	278	Note 1	Current service standards are set in existing legislation and regulation	All permits were issued within the regulated time frame.	2008–09 2009–10 2010–11	139 139 139	Note 1
Territorial Lands	Regulatory	Territorial Lands Act	1996	2,300	2,033	Note 1	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	2008–09 2009–10 2010–11	2320 2320 2320	Note 1
Frontier Lands Registration	Regulatory	Territorial Lands Act Canada Petroleum Resource Act	1988	88	89	Note 1	Standard requests to be processed within 10 working days. Requests that require additional research take additional time to process (requestor is advised of the delay at the time the request is made).	All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time.	2008–09 2009–10 2010–11	88 88 88	Note 1
Territorial Quarrying	Regulatory	Territorial Lands Act Mackenzie Valley Land Use Regulations	2003	0	0	Note 1	The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application.	Permits are issued once pre-conditions are met.	2008–09 2009–10 2010–11	0 0 0	Note 1
Territorial Water	Regulatory	Northwest Territories Waters Act	1992	16	21	Note 1	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	All permits and letter patent were issued once all pre-conditions were met.	2008–09 2009–10 2010–11	16 16 16	Note 1
		Nunavut Waters and Nunavut Surface Rights Tribunal Act	2002 (Note 2)
		Mackenzie Valley Resource Management Act	2003
Territorial Coal	Regulatory	Territorial Lands Act	2003	0	0	Note 1	Exploration permits are issued once consultations are complete.	Permits are issued upon completion of consultations.	2008–09 2009–10 2010–11	0 0 0	Note 1
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services	Access to Information Act	1992				Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	On-time responses provided in 93% of requests completed during fiscal-year 2007–08.	2008–09 2008–09 2009–10 2009–10 2010–11 2010–11	1,500 2,700 1,500 3,000 1,500 3,300	2,000 2,500 3,000
		s.11(1)(a)		1,340	1,810
		s. 11(1)(b)		3,353	3,037	1,144
Date Last Modified The Northwest Territories and Nunavut Mining Regulations (NTNUMR) are currently in the process of modernization. On November 29, 2007 by Order in Council the Canada Mining Regulations (CMR) was amended to the NTNUMR. During this process amendments were made to the Royalty and Leasing sections, with the remainder of the regulations left as they were written in 1977; amendments to these regulations is on going.
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. Note 2: The Water Regulations under the Nunavut Waters and Nunavut Surface Rights Tribunal Act are currently in the process of being written. Industry and other stakeholders have not yet been extensively consulted. Changes to the fee structure are still under consideration.

B. Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Canada Mining	Current service standards are set in existing legislation and regulation: Northwest Territories and Nunavut Mining Regulations (NTNUMR) CMR — amendments	All applications processed within set time lines.	The NTNUMR (former CMR) are currently in the process of modernization. The royalty sections of the NTNUMR were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted. One new fee is being added to discourage nuisance protests against a claim. During this process amendments were made to the Royalty and Leasing sections, with the remainder of the regulations left as they were written in 1977; amendments to these regulations is on going.
Territorial Land Use	Current service standards are set in existing legislation and regulation.	All permits were issued within the regulated time frame.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Lands	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	All lease and letter patent were issued once all pre-conditions were met (e.g. environmental assessment decisions, lease negotiations).	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Frontier Lands Registration	Standard requests to be processed within ten working days. Requests that require additional research will take additional time to be processed (requestor to be advised of the delay at the time the request is made).	All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Quarrying	The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/ issue/ reject a quarrying permit application.	Permits are issued once pre-conditions are met.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Coal	Exploration permits are issued once consultations are complete.	Permits are issued upon completion of consultations.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	On-time responses provided in 93% of requests completed during fiscal-year 2007–08.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Other Information Although application fees are stable from one fiscal year to another, as requesters become more familiar with the Act, they learn to specify theirs requests enough to avoid paying search and photocopy fees.

Industry Canada

Table 3: User Fees / External Fees

Access to Information and Privacy (ATIP)

						2007–08
A. User Fee	Fee Type		Fee-Setting Authority		Date Last Modified	Forecast Revenue ($000)		Actual Revenue ($000)	Full Cost ($000)		Performance Standard*		Performance Results*
Access to Information and Privacy (ATIP) fees	Regulatory		Access to Information Act and Privacy Act		1983	3		6	1,607		Framework under development by Treasury Board Secretariat (TBS)		Statutory deadlines met 94 percent of the time
Total						3		6	1,607
Planning Years
Forecast Revenue ($000)							Estimated Full Cost ($000)
2008–09		2009–10		2010–11			2008–09			2009–10		2010–11
4		4		4			1,706			1,706		1,706
B. Date Last Modified Not Applicable
C. Other Information The Access to Information Act (ATI Act) states that all formal requests submitted must be accompanied by a $5 application fee and are to be payable to the Receiver General for Canada. All fees prescribed and received pursuant to the ATI Act are returned to the Consolidated Revenue Fund. All fees collected and waived under the ATI Act are detailed in the Department's annual report to Parliament on the Access to Information Act.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

• performance standard, if provided, may not have received parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address); and
• performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act	Framework under development by TBS More information available at: lois.justice.gc.ca/en/a-1/8.html	Statutory deadlines met 94 percent of the time	This service standard is established under the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.
B. Other Information The Access to Information Act permits the waiving of fees when deemed to be in the public interest and if under $25. The fees collected during the reporting period totalled $6,240. In accordance with government policy, it is the Department's practice to waive fees where the total owing per request amounts to less than $25. Fees of $1,595 were waived during 2007–08. There continues to be a significant increase in the number of times fees are waived due to the ongoing use of an electronic disclosure service. In order to reduce costs and increase efficiency, released documents are provided on CD-ROM, which means no reproduction fees are charged to the applicant.

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address).

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Canada Small Business Financing Program

					2007–08
A. User Fee	Fee Type		Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)		Actual Revenue ($000)	Full Cost ($000)		Performance Standard*	Performance Results*
Canada Small Business Financing Act	Regulatory		Canada Small Business Financing Act (CSBFA)	Fees were established for the CSBFA in April 1999, and for the Capital Leasing Pilot Project in April 2002	58,600		57,334	4,987		The following standards were set: Two days or less to register loans 20 days or less to process claims	The following results were obtained: Standard of 2 days or less to register loans met 100 percent of the time Time required to process a claim in 2007–08 was an average of 14 days Standard of 20 days or less to process claims met 79 percent of the time
Small Business Loans Act	Regulatory		Small Business Loans Act (SBLA)	A 1.25-percent administration fee was established in 1995	700		400	0		The following standard was set: 20 days or less to process claims	The following results were obtained: Time required to process a claim in 2007–08 was an average of 23 days Standard of 20 days or less to process claims met 50 percent of the time
Total					59,300		57,734	4,987
Planning Years
Forecast Revenue ($000)						Estimated Full Cost ($000)
2008–09		2009–10		2010–11		2008–09			2009–10		2010–11
CSBFA: 53,841		CSBFA: 54,134		CSBFA: 51,362		CSBFA: 5,337			CSBFA: 5,135		CSBFA: 4,591
SBLA: 200		SBLA: 100		SBLA: 50		SBLA: 0			SBLA: 0		SBLA: 0
B. Date Last Modified Not Applicable
C. Other Information "Full Cost" figures represent the cost of the Canada Small Business Financing (CSBF) Directorate to administer the CSBF and SBLA programs. Full cost does not include expenses with claim payments made to financial institutions as a result of defaulted loans or leases. These expenses are covered in financial tables for Details on Other Programs.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

• performance standard, if provided, may not have received parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address); and
• performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

 

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
Canada Small Business Financing Act (CSBFA) Loans component (registration and administration fees) Capital leases component (administration fees)	The following standards were set: Two days or less to register loans Less than 20 days to process claims	The following results were obtained: Standard of 2 days or less to register loans met 100 percent of the time Time required to process a claim in 2007–08 was an average of 14 days Standard of 20 days or less to process claims met 79 percent of the time	Discussions and a survey of participating lenders indicate satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results.
Small Business Loans Act (SBLA) Administration fees	The following standard was set: Less than 20 days to process claims	The following results were obtained: Time required to process a claim in 2007–08 was an average of 23 days Standard of 20 days or less to process claims met 50 percent of the time	Discussions and a survey of participating lenders indicate satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results.
B. Other Information Not Applicable

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address).

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Canadian Intellectual Property Office (CIPO)

					2007-2008
A. User Fee	Fee Type		Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)		Actual Revenue ($000)	Full Cost ($000)		Performance Standard*		Performance Results*
The majority of CIPO's fees are charged for services that are provided by a regulating authority	Regulatory (R)		Financial Administration Act	June 2, 2007				129,920		Patents: 80 percent of applications with a request for examination processed in less than 24 months		72 percent of applications with a request for examination processed in less than 24 months
	CIPO grants or registers ownership for five types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies		Patent Act		Patents: 110,228		Patents: 112,790
			Trade-marks Act		Trademarks: 25,703	Trademarks: 27,006				Trademarks: Processed within 6 months of the filing date		Processed within 6.8 months of filing date
			Copyright Act		Copyright: 579	Copyright: 636				Industrial Design: Processed within 13 months of receipt of application		Processed within 10 months from receipt of application
			Industrial Design Act		Industrial Design: 3,704	Industrial Design: 3,354
			Integrated Circuit Topography Act							Copyright: Processed within 3 working days from receipt of application		Processed within 1.8 working days from receipt of application
			Department of Industry Act		Information: 593	Information: 702				Information: Percentage of increased awareness and use of intellectual property (SME segment)		36 percent familiar with IP (Baseline in 2006–07, triennial)
Total:					140,807	144,488
Planning Years
Forecast Revenue ($000)						Estimated Full Cost ($000)
2008–09		2009–10		2010–11		2008–09			2009–10		2010–11
148,791		153,659		154,591		144,467			150,375		154,184
B. Date Last Modified Minor amendments to the fees came into force June 2, 2007. Please note that the last major amendments to the schedule of fees came into force on January 1, 2004.
C. Other Information Minor amendments to remove fee for amending the trademarks register and to provide free certified copies of documents to the Federal Court came into force on June 2, 2007.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

• performance standard, if provided, may not have received parliamentary review
• performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address); and
• performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
CIPO grants or registers ownership for five types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies	Patents: 80 percent of applications with a request for examination processed in less than 24 months Trademarks: Processed within 6 months of the filing date Copyrights: Processed within 3 working days from receipt of application Industrial designs: Processed within 13 months of receipt of application Information: Baseline (survey SME segment)	Patents: 72 percent of applications with a request for examination processed in less than 24 months Trademarks: Processed within 6.8 months of the filing date Copyrights: Processed within 1.8 working days from receipt of application Industrial designs: Processed within 10 months of receipt of application Information: 36 percent familiar with IP property (Baseline 2006–07)	January 2004 — Amendments Extensive formal consultations were undertaken in 2002 with the broad intellectual property constituency through letters, the Internet and information sessions. There was strong endorsement of the need to increase existing fees to support service delivery improvements and to introduce new services, such as international searches and international preliminary examinations.   June 2, 2007 — Amendments Consultations were undertaken, mainly via CIPO’s website. There was consensus.
B. Other Information Not Applicable

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address).

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

 

Competition Bureau

				2007-2008
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Combined Merger Notification and Advance Ruling Certificate requests	Regulatory	Department of Industry Act Competition Bureau Fee and Service Standards Policy	April 1, 2003	2,588	2,700	15,955	Non-complex: 14 days Complex: 10 weeks Very complex: 5 months	95.7 percent 91.3 percent 100 percent
Merger Notification	Regulatory			1,294	700	3,713	Non-complex: 14 days Complex: 10 weeks Very complex: 5 months	95.7 percent 91.3 percent 100 percent
Advance Ruling Certificate requests	Other products and services			9,059	11,925	2,184
Written opinions: The Commissioner may provide binding opinions on proposed business conduct	Other products and services			73	22	294	Performance standards vary, ranging from two weeks to 10 weeks for different sections of the Competition Act	33.3 percent
Competition Act (CA) number: Provide a CA number for fabric tags	Other products and services	Department of Industry Act		111	103	253	There are no performance standards for this service	The majority of requests are answered instantly
Total				13,125	15,450	22,400
Planning Years
Forecast Revenue ($000)				Estimated Full Cost ($000)
2007-2008	2008-2009	2009-2010		2007-2008		2008-2009		2009-2010
13,125	13,125	13,125		21,482		21,482		21,482
B. Date last modified Not Applicable
C. Other Information Not Applicable

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

• performance standard, if provided, may not have received parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address); and
• performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Corporations Canada

						2007–08
A. User Fee	Fee Type		Fee-Setting Authority	Date Last Modified		Forecast Revenue ($000)		Actual Revenue ($000)	Full Cost ($000)		Performance Standard*		Performance Results*
Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns, and name searches	Regulatory		Canada Business Corporations Act (CBCA), Canada Corporations Act, Canada Cooperatives Act	No activity in 2007–08 Most recent consultations were undertaken in 2000–01, when Corporations Canada introduced a reduction in the incorporation fee and annual return fee		10,500		14,953	13,272		Internet: CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST Visitors: Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive one-hour, over-the-counter service Batches: Batches of five or more articles are processed within the same day if received before 8:00 a.m.		94.5 percent of CBCA incorporations received via e–commerce issued within standard 100 percent of requests (CBCA incorporations and restated articles) issued within standard 100 percent of requests issued within standard
											Canada Corporations Act (CCA) Part II incorporation applications are processed within 20 business days		90 percent of Canada Corporations Act (CCA) Part II incorporations received by mail are issued within standard
											CBCA annual returns are processed and available on the Corporations Canada website within five business days		100 percent of annual returns received by mail are available on the Corporations Canada website within standard
											Canada Corporations Act (CCA) Part II annual summaries are processed and available on the Corporations Canada website within 20 business days		100 percent of annual summaries received by mail are available on the Corporations Canada website within standard
											Amendments under the CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST		95 percent of amendments under the CBCA incorporation received via e-commerce issued within standard
											Service standards are available on the Corporations Canada website
Total						10,500		14,953	13,272
Planning Years
Forecast Revenue ($000)							Estimated Full Cost ($000)
2008–09		2009–10			2010–11		2008–09			2009–10		2010–11
11,300		11,500			11,700		12,489			12,489		12,489

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

• performance standard, if provided, may not have received parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address); and
• performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns and name searches	Incorporations under the CBCA Internet: CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST Visitors: Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive one-hour, over-the-counter service Batches: Batches of five or more articles are processed within the same day if received before 8:00 a.m.	94.5 percent of CBCA incorporation received via e–commerce issued within standard 100 percent of requests (CBCA incorporation and restated articles) issued within standard 100 percent of requests (CBCA incorporation and restated articles) issued within standard	Once a year, Corporations Canada organizes information sessions in various cities across Canada Corporations Canada also has a visit program with key clients in order to get continuous feedback for potential improvements of our products and services
	Incorporations under the Canada Corporations Act (CCA) Part II CCA Part II incorporation applications are processed within 20 business days	90 percent of CCA Part II incorporations received by mail are issued within standard
	Annual returns under CBCA CBCA annual returns are processed and available on the Corporations Canada website within five business days	100 percent of annual returns received by mail are available on the Corporations Canada website within standard
	Annual summaries under CCA Canada Corporations Act (CCA) Part II annual summaries are processed and available on the Corporations Canada website within 20 business days	100 percent of annual summaries received by mail are available on the Corporations Canada website within standard
	Amendments under the CBCA incorporation Applications received by 1:00 p.m. EST via e-commerce should be processed by 5:00 p.m. EST	95 percent of amendments under the CBCA incorporation received via e-commerce issued within standard
	Other services such as revival, certificate, copies	Service standards are available on the Corporations Canada website

*As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address).

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Measurement Canada

						2007–08
A. User Fee	Fee Type		Fee-Setting Authority		Date Last Modified	Forecast Revenue ($000)		Actual Revenue ($000)	Full Cost ($000)		Performance Standard*		Performance Results*
Device Approval and Measurement Standard Certification	Regulatory		Weights and Measures Act		1993	260		223	879		Certificate of Calibration is issued in 60 calendar days Notice of Approval is issued in 90 calendar days if device is in compliance with requirements		Performance standard met, on average, 95 percent of the time Performance standard met, on average, 70 percent of the time
Device Inspection	Regulatory		Weights and Measures Act		1993	900		307	1,210		Inspection performed within 10 calendar days of receipt of request		Performance standard met, on average, 80 percent of the time
Meter Approval and Measuring Apparatus Certification	Regulatory		Electricity and Gas Inspection Act		1995	160		212	835		Certificate of Calibration is issued in 60 calendar days Notice of Approval is issued in 90 calendar days if meter is in compliance with requirements		Performance standard met, on average, 95 percent of the time Performance standard met, on average, 70 percent of the time
Meter Inspection	Regulatory		Electricity and Gas Inspection Act		1995	200		88	347		Inspection is performed within 10 calendar days of receipt of request		Performance standard met, on average, 80 percent of the time
Electricity and Gas Accreditation (initial and renewal)	Regulatory		Electricity and Gas Inspection Act		1995	110		135	532		Accreditation is granted within one month of an audit that demonstrates the applicant has met all requirements		Performance standard met 100 percent of the time
Total						1,630		965	3,802
Planning Years
Forecast Revenue ($000)							Estimated Full Cost ($000)
2008–09		2009–10		2010–11			2008–09			2009–10		2010–11
990		900		850			3,901			3,546		3,349
B. Date Last Modified Not Applicable
C. Other Information A 10-percent increase in client demand for measuring device and electricity and natural gas meter approvals (over 2006–07 service demand) coupled with the need to train and mentor new employees in response to unexpected departures of experienced staff, resulted in a 10-percent decrease in Measurement Canada's ability to achieve its related service standard.

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

• performance standard, if provided, may not have received parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address); and
• performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
Measurement standards certification and measuring device approvals	Certificate of Calibration issued within 60 calendar days Notice of Approval issued within 90 calendar days if the device is in compliance with the requirement	Performance standard met, on average, 95 percent of the time Performance standard met, on average, 70 percent of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Modifications to the standards will be introduced in 2008–09.
Measuring device inspection	Inspection is performed within 10 calendar days of receipt of request	Performance standard met, on average, 80 percent of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance.
Measuring apparatus certification and electricity and natural gas meter approval	Certificate of Calibration issued within 60 calendar days Notice of Approval issued within 90 calendar days if the device is in compliance with the requirements	Performance standard met, on average, 95 percent of the time Performance standard met, on average, 70 percent of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Modifications to the standards will be introduced in 2008–09.
Electricity and natural gas meter inspection	Inspection is performed within 10 calendar days of receipt of request	Performance standard met, on average, 80 percent of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance.
Electricity and Gas Accreditation	Accreditation is granted within one month of an audit that demonstrates the applicant has met all requirements	One month performance target met 100 percent of the time	Clients are provided with the opportunity to provide feedback through an online service feedback form and as part of ongoing evaluation of program performance.
B. Other Information Not Applicable

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address).

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Office of the Superintendent of Bankruptcy

						2007–08
A. User Fee	Fee Type		Fee-Setting Authority		Date Last Modified	Forecast Revenue ($000)		Actual Revenue ($000)	Full Cost ($000)		Performance Standard*		Performance Results*
Registration Fee	Regulatory (R)		Bankruptcy and Insolvency Act (BIA) and Rules		2001	9,190		9,481	12,440		Registration of new estates: 90 percent of the time within two days		99.9 percent of estates registered within standard
Superintendent Levy	Regulatory (R)		Bankruptcy and Insolvency Act (BIA) and Rules		2001	21,784		23,060	30,256		Letters of comment: Issued 90 percent of the time within 21 business days of receipt of the Statement of Affairs		93 percent of letters issued within standard
Name Search Fee	Regulatory (R)		Bankruptcy and Insolvency Act (BIA) and Rules		2001	2,751		3,158	4,144		Faxes answered within 24 hours		99.9 percent of faxes responded to within standard
Trustee Licence Fee	Regulatory (R)		Bankruptcy and Insolvency Act (BIA) and Rules		2001	1,000		1,013	1,329		No standard. Annual fee is paid by a trustee in order to retain his/her licence. The licence is annulled if the fee is not paid.		Not Applicable
Total						34,725		36,712	48,169
Planning Years
Forecast Revenue ($000)							Estimated Full Cost ($000)
2008–09		2009–10		2010–11			2008–09			2009–10		2010–11
37,539		38,536		39,844			49,812			49,812		49,812

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

• performance standard, if provided, may not have received parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address); and
• performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Spectrum Management

						2007–08
A. User Fee	Fee Type		Fee-Setting Authority		Date Last Modified	Forecast Revenue ($000)		Actual Revenue ($000)	Full Cost ($000)		Performance Standard*	Performance Results*
Radio Authorizations:	Regulatory		Financial Administration Act Radiocommuni-cations Act Department of Industry Act		Radio Authorization fees: 2000	210,000		222,431	97,560
1. Land Mobile:
a. Predetermined (fixed parameters)											Processing time of 3 weeks (15 working days) per transaction	Three-week processing standard met 98.8 percent of the time
b. Non–predetermined (requiring frequency assignment and electromagnetic compatibility study											Processing time of 7 weeks (35 working days) per transaction	Seven-week processing standard met 97.8 percent of the time
2. Fixed service											Processing time of 4 weeks (20 working days) per transaction	Four-week processing standard met 93.7 percent of the time
3. Space service											Processing time of 9 weeks (45 working days) per transaction	Nine-week processing standard met 100 percent of the time
Radio and Terminal Equipment Approval						1,150		1,039	1,613
Old Fee Structure	(R)		Financial Administration Act		January 21, 1998			689	500		Processing time of 3 to 5 weeks per transaction	35 days maximum performance results met 100 percent of the time
New Fee Structure	(R)		Department of Industry Act		September 10, 2007
											Processing time per transaction:	Performance standard met:
Registration Fee								153	306		Two business days	90 percent of the time
Listing Fee								126	128		Two business days	90 percent of the time
Assessment Fee								71	70		14 days	90 percent of the time
Technical Expertise Fee								0	N/A		Case-by-case basis	This service was not requested in 2007–08
Total						211,150		223,470	99,173
Planning Years
Forecast Revenue ($000)							Estimated Full Cost ($000)
2008–09		2009–10		2010–11			2008–09			2009–10		2010–11
Radio Authorizations
215,000		215,000		215,000			95,043			95,043		95,043
B. Date Last Modified Not Applicable
C. Other Information Following the recommendations made in the Office of the Auditor General's annual report released in May 2008 (Chapter 1, Management of Fees in Selected Departments and Agencies), Industry Canada has agreed to take the necessary steps to address the concerns raised with regard to improving the way it currently reports on its spectrum fees. A Working Group has been formed and a proposal will be made to the Deputy Minister prior to reporting in the 2008–09 DPR.
Radio and Terminal Equipment Approval
650		650		650			1,332			1,274		1,338
B. Date Last Modified The Order implementing the new fee structure was published on September 1, 2007 pursuant to sections 18 and 20 of the Department of Industry Act. The fees are in effect as of September 10, 2007.
C. Other Information The difference between the costs of providing the program associated with the registration of terminal equipment and the revenues is attributed to the fact that a smaller number of registration submissions than were originally expected were received in 2007–08.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

• performance standard, if provided, may not have received parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address); and
• performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
1. Land Mobile Service:  a. Predetermined (fixed      parameters)	Processing time of 3 weeks (15 working days) per transaction	Three-week processing standard met 98.8 percent of the time	A client satisfaction survey was conducted in the spring of 2005. Results indicate that clients are mostly satisfied or very satisfied with the service levels. The next client satisfaction survey will be done in 2008–09.
b. Non-predetermined (requiring frequency assignment and electromagnetic compatibility study)	Processing time of 7 weeks (35 working days) per transaction – 13 weeks (65 working days) if international coordination is required	Seven-week processing standard met 97.8 percent of the time
2. Fixed service	2. Processing time of 4 weeks (20 working days) per transaction	2. Four-week processing standard met 93.7 percent of the time
3. Space service	3. Processing time of 9 weeks (45 working days) per transaction	3. Nine-week processing standard met 100 percent of the time
B. Other Information Following the recommendations made in the Office of the Auditor General’s annual report released in May 2008 (Chapter 1, Management of Fees in Selected Departments and Agencies), Industry Canada has agreed to take the necessary steps to address the concerns raised with regard to improving the way it currently reports on its spectrum fees. A Working Group has been formed and a proposal will be made to the Deputy Minister prior to reporting in the 2008–09 DPR.

*As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address).

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Library and Archives Canada

Table 6: 2007-2008 User Fees Reporting - User Fees Act ($ thousands)

A. User Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007-08					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Copies of :textual documents and microforms, 105-mm microfiches of maps and architectural drawings documents and archival records created in electronic formats by LAC staff	(O)	The Department of Canadian Heritage Act, sections 8 to 12	Published in Canada Gazette, Part 1, August 6, 2005	386.7	325.5	2,399.3	Regular orders are processed within 30 days of receipt. For rush service see Section C.	The processing standard of 30 days has been met at 95%. The processing standard for the rush service has been met at 100%.	2008-09 2009-10 2010-11	377.0 377.0 377.0	2,459.2 2,520.8 2,583.7
Copies of documents on microform produced by clients themselves	(O)	Same as above	Same as above	56.4	50.3	120.5	Client Self-Service	100%	2008-09 2009-10 2010-11	61.6 61.6 61.6	123.5 126.6 129.8
Service fee for reproduction of documents produced by private sector suppliers	(O)	Same as above	Same as above	67.0	46.4	662.6	Upon receipt of request: For copied material: approx. 6 weeks For uncopied material: approx. 10-12 weeks	The processing standard of 6 weeks for copied material has been met at 100%	2008-09 2009-10 2010-11	66.8 66.8 66.8	679.2 696.1 713.5
Postage and handling	(O)	Same as above	Same as above	30.4	26.6	26.6	Not applicable		2008-09 2009-10 2010-11	34.4 34.4 34.4	27.3 27.9 28.8
Sub-total				540.5	448.8	3,209.0			2008-09 2009-10 2010-11	539.8 539.8 539.8	3,289.2 3,371.4 3,455.8
Fees charged for the processing of access requests filed under the Access to Information Act	(O)	Access to Information Act	2007 (as a result of amendments to the Federal Accountability Act)	9.5	7.2	6,365.5	30 days, or within allowable time extensions	Access to Information Act: 99% of the formal requests were completed on time. Privacy Act: 100% of the formal requests were completed on time	2008-09 2009-10 2010-11	10.2 10.2 10.2	6,524.5 6,687.9 6,854.8
Total (O)				550.0	456.0	9,574.5			2008-09 2009-10 2010-11	550.0 550.0 550.0	9,813.7 10,059.3 10,310.6

B. Date Last Modified: N/A
C. Other Information: The Web site www.collectionscanada.ca/archivianet contains further information regarding our services, prices and performance standards. Rush service
Copies of textual documents and microforms by LAC staff			Copies of 105-mm microfiches, maps and architectural drawings produced by LAC staff
Please note that written requests cannot be processed in less than 5 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff; special handling of archival documents. Processing times apply once orders have been received in our services.			Please note that written requests cannot be processed in less than 7 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff. Processing times apply once orders have been received in our services.
Number of copies	Response time		Number of copies	Response time
	In-person request	Written request		In-person request	Written request
100	Maximum of 100 copies per 24 hours	5 working days	50	Maximum of 50 copies per 24 hours	7 working days
500 - 999	5 working days	7 working days	250 - 499	5 to 10 working days
1,000 - 1,999	10 working days		500 - 749	10 to 15 working days
2,000 - 2,999	15 working days		750 - 999	15 to 20 working days
3,000 - 3,999	20 working days		1,000 - 1,249	20 to 25 working days
4,000 - 4,999	25 working days		1,250 - 1,500	25 to 30 working days
5,000 - 6,000	30 working days

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Copies of :textual documents and microforms, 105-mm microfiches of maps and architectural drawings documents and archival records created in electronic formats by LAC staff	Regular orders are processed within 30 days of receipt. For rush service see Table 6-A Section C.	The processing standard of 30 days has been met at 95%. The processing standard for the rush service has been met at 100%.	During 2007-08, Stakeholder Consultations were conducted with clients using the copying services at distance and in-person. 82% of clients were satisfied.
Copies of documents on microform produced by clients themselves.	N/A	Clients serve themselves. They pick-up the microforms from the shelf and make their own copies.Clients serve themselves. They pick-up the microforms from the shelf and make their own copies.
Service fee for reproduction of documents produced by private sector suppliers.	Upon receipt of request: for copied material: approx. 6 weeks; for uncopied material: approx. 10 -12 weeks.	The processing standard of 6 weeks for copied material has been met at 100% The processing standard of 10-12 weeks for uncopied material has been met at 100%	During 2007-08, Stakeholder Consultations were conducted with clients using the copying services at distance and in-person. 82% of clients were satisfied.

National Defence

Table 3: User Fees Act

User Fee	Fee Type	Fee Setting Authority	Date Last Modi-fied	2007-2008					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged  for the processing of access requests filed under the Access to Information Act(ATIA)	Other products and services (O)	Access to Information Act	2008	12	11,9	3,792	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA.  Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details:  http://laws. justice.gc. ca/en/A-1/ 218072.html.	The most common performance measurement is the percentage of “on-time” responses as stipulated by the performance standard.  For this reporting period those are 75.2% for the Access to Information Act and 40.4% for the Privacy Act.	2008-2009 2009-2010 2010-2011	12 12 12	5000 5000 5000
				Sub-Total  (R) Sub-total (O) Total	Sub-Total  (R) Sub-total (O) Total	Sub-Total  (R) Sub-total (O) Total			Sub-total: Sub-total: Sub-total:	2008-2009 2009-2010 2010-2011 Total	2008-2009 2009-2010 2010-2011 Total
Other Information: The number of requests received under the Access to Information Act for this reporting period remain high. The main contributor is Canada's presence in Afghanistan.

National Energy Board

3.3 External Fees and Service Standards

NEB Service Standards identify targets for key aspects of service delivery. The Service Standards and annual results can be found on the NEB website at http://www.neb-one.gc.ca under “Who we are & our governance”.

Table 11: Energy Regulation and Advice – National Energy Board Act

Fee Activity	Description	Amount
Energy Regulation and Advice	The NEB regulates in the public interest those areas of the oil, gas, non-hydrocarbon and electricity industries relating to: construction and operation of pipelines; construction and operation of international and designated interprovincial power lines; transportation, tolls and tariffs of pipelines; exports of oil, gas and electricity and imports of oil and gas; and oil and gas activities on Frontier lands not subject to a federal/provincial accord.
Fee Type	Regulatory (R)
Fee Setting Authority	The NEB External Charging is in accordance with sub-section 24.1 (1) of the NEB Act. As of 1 January 1991 under the NEB Cost Recovery Regulations, the Board recovers the cost of its operations from the majority of the companies that it regulates. The Board has the delegated authority to determine what costs will be excluded from program expenditures for cost recovery purposes.
Date Last Modified	NEB Cost Recovery Regulations last amended on 6 November 2002
2007-2008 Forecast Revenue ($ millions)	Regulatory	39.6
2007-2008 Actual Revenue ($ millions)	Regulatory	41.6
Estimated Full Cost ($ millions)	Regulatory a) NEB Costs = 38.8 b) Other Departments Costs = 5.3	44.1
Forecast Revenue ($ millions)	Sub-Total 2008 - 09 2009 - 10 2010 – 11 Total	39.6 38.3 38.3 116.2
Estimated Full Cost ($ millions)	Sub-Total 2008 - 09 2009 - 10 2010 – 11 Total	39.0 39.0 39.0 117.0

Service Standards	Service Standard Results 2007-2008*
Reasons for Decision 80% of Reasons for Decision completed within 12 weeks following a public hearing	Reasons for Decision Five hearings: 80% completed in 12 weeks
Export/import authorizations** Oil and/or petroleum orders processed: 100% in 2 working days NGL orders processed: 100% in 2 working days Gas import and export orders processed: 100% in 2 working days Electricity export permits***: Category A: 80% within 40 calendar days Category B: 80% within 90 calendar days	Export/import authorizations Oil and/or petroleum orders processed: 13 new orders processed; 62% completed in 2 days NGL orders processed: 6 new orders processed; 67% completed in 2 days Gas import and export orders processed: 149 received; 99% completed in 2 days Category A: 35 received; 100% completed in 40 days Category B: 72 received; 100% completed in 90 days
Landowner Complaints Respond with initial course of action: 100% within 10 calendar days Resolve the complaint: 80% within 60 calendar days	Landowner Complaints Respond with initial course of action: 16 files; 100% response within 10 calendar days Resolve the complaint: 16 files; 88% of files were closed within 60 calendar days
Onshore pipeline regulation (OPR) audits 80% of draft OPR reports sent to the audited company within 8 weeks of completing field work 80% of Final OPR reports sent to the audited company within 8 weeks of receiving the company’s comments on the draft report	Onshore pipeline regulation audits 3 received; 100% sent to the audited company within 8 weeks 3 received; 67% sent to the audited company within 8 weeks
Financial audits 80% of draft financial reports sent to the audited company within 8 weeks of completing field work 80% of final financial audit reports sent to company within 3 weeks of receiving the audited company’s comments on draft financial report	Financial audits 3 audits conducted; both service standards met (100% of reports sent within specified period)
Non-hearing Section 58 application cycle times Category A (complexity of issues considered minor): 80% of decisions released in 40 calendar days Category B (complexity of issues considered moderate): 80% of decisions released in 90 calendar days Category C (complexity of issues considered major): 80% of decisions released in 120 calendar days	Non-hearing Section 58 application cycle times Category A: 12 received: 92% in 40 days Category B: 3 received: 100% in 90 days Category C: 0 received
* The Board met all of its service standards except two. The Board’s target of sending the final OPR audit report to the company was not met due to delayed processing. The Board’s target of processing new oil and/or petroleum and NGL export/import orders within 2 days was not met due to workload constraints. In these situations, orders were processed just under the standard at 2.2 days.
** Service standards for Oil and NGL orders applies to new orders only (not renewals).
*** Electricity export applications are divided into one of two categories (minor or major) based on their level of complexity.

Consultation

When the NEB Cost Recovery Liaison Committee (CRLC) was established in July 1990, the composition of the committee ensured that there was representation from each of the industry’s major associations and companies. The CRLC was established for ongoing consultation and communication regarding cost recovery methodology, regulations and new initiatives affecting cost recovery processes. In addition, the NEB tables and discusses its financial statements and anticipated expenditures with the CRLC. The NEB’s performance results are presented to the CRLC at regularly scheduled meetings.

Dispute Management

The NEB has a Dispute Management Process in accordance with Treasury Board External Charging Policy, to ensure that disputes and issues raised by stakeholders related to external charging are addressed and resolved fairly and efficiently. In this process, there are three hierarchical levels to resolve a dispute. The first level of resolution rests with the Chair of the CRLC. If the dispute is unresolved at the first level, the issue will be passed on to the second level where a committee is formed. Where the first level and the second level fail to result in a resolution, the matter will be referred to the Chair of the Board. Each level is given 90 days from the date of receipt of notification or escalation to resolve the dispute.

The disputes and issues may include but will not be limited to:

• failure to meet the agreed standard of services or products;
• negotiated charges perceived to be unreasonable;
• issues regarding specifications and descriptions of the required services or products;
• cancellation of the negotiated services or products; or
• failure to meet deadlines.

Table 12: Energy Regulation and Advice – Canada Oil and Gas Operations Act

Fee Activity	Description	Amount
Energy Regulation and Advice – Canada Oil and Gas Operations Act Under the COGO Act, the NEB regulates oil and gas activities on Frontier lands not subject to a federal/provincial accord.
Fee Type	Regulatory (R)
Fee Setting Authority	Canada Oil and Gas Operations Act
Date Last Modified	1992
2006-2007 Forecast Revenue	Regulatory	900
2006-2007 Actual Revenue	Regulatory	775
Estimated Full Cost	Regulatory a) NEB Costs = 5,000,000 b) Other Departments Costs = 700,000	5,700,000
Forecast Revenue	Sub-Total 2008 - 09 2009 - 10 2010 - 11 Total	900 900 900 2,700
Estimated Full Cost	Sub-Total 2008 - 09 2009 - 10 2010 - 11 Total	5,000,000 5,000,000 5,000,000 15,000,000

Service Standards	Service Standard Results 2006-2007
COGO Act applications Well drilling applications Decisions rendered within 21 calendar days of receiving a complete application Geological and geophysical applications Decisions rendered within 30 calendar days of receiving a complete application	COGO Act applications Well drilling applications 20 received: 100% of decisions rendered within 21 calendar days Geological and geophysical applications 23 received: 100% of decisions rendered within 30 days
CPR Act applications Decision for Significant Discovery Decision for Commercial Discovery Applications on Frontier lands 80% of decisions for both rendered within 90 calendar days	CPR Act applications 5 received: 100% of decisions rendered within 90 calendar days 0 received

Consultation

The NEB's COGO Act and CPR Act service standards are reviewed with stakeholders on an opportunity basis at meetings with companies, organizations (such as the Canadian Association of Petroleum Producers), and at other venues (such as the Annual Oil and Gas Forum).

Table 13: Service Standard for Access to Information Act

Fee Activity	Description	Amount
Access to Information Act Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type	Other products and services (O)
Fee Setting Authority	Access to Information Act
Date Last Modified	1992
2007-2008 Forecast Revenue	Other Products and Services	100
2007-2008 Actual Revenue	Other Products and Services	40
Estimated Full Cost	Other products and Services a) NEB Costs = 25,876 b) Other Departments Costs = 0	25,876
Forecast Revenue	Sub-Total 2008 - 09 2009 - 10 2010 - 11 Total	100 100 100 300
Estimated Full Cost	Sub-Total 2007 - 08 2008 - 09 2009 – 10 Total	26 000 26 000 26 000 78 000

Service Standards	Service Standard Results
Responding to Access to Information requests Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	Responding to Access to Information requests 7 received: 100% of requests completed in 30 days or notice of extension sent within 30 days; 1 request was received then later abandoned by the party who made the request

National Parole Board

Table 4: User Fees Act

A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2007-08					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Pardons User fee ($50.00)	Other Products and Services	Treasury Board Decision T.B. #822475 (1995) T.B. #826954 (1999)	Fee introduced 1995,  modified in 1999	410	1007	To be determined (TBD)	Under Development	In 2007-08, the average process time for a pardon was 10 months.	2008–09 2009–10 2010–11	800 800 800	TBD TBD TBD
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Regulatory Service	Access to Information Act	1992	0	0*	333	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://lois.justice.gc.ca/en/A-1/.	Response times 100% within Performance Standard:  Access to Information Act Total 15 requests: within 30 days = 13 requests 31-60 days = 2 requests 61-90 days = 1 request Privacy Act Total 326 requests: within 30 days = 252 requests  31-60 days = 64 requests 61-90 days 10 requests	2008–09 2009–10 2010–11	0 0 0	333 333 333
			Total	410	1007	333			Total 2008-09 Total 2009-10 Total 2010-11	800 800 800	TBD TBD TBD

(1)  Costs are not estimated full costs.  Instead, they represent direct costs for NPB.
* The Board is authorized to retain $35.00 or 70% of the fees received. Based on these rates, the Board earned $1,006,944 in 2007/08. These funds will be accessible by the Board in 2008-09.
**The revenues earned in this area amounted to $45.00 in 2007-08.

Table 4B: Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Pardon User fee ($50.00)	Under development	In 2007/08, the average process time for pardon applications was 10 months.  For cases involving summary convictions only, the average process time was 3-5 months. In terms of program effectiveness, 96% of all pardons awarded remain in force, demonstrating that the vast majority of pardon applicants remain crime free.	As part of the business plan for pardons, the Board plans to hold consultations on the user fees in the 2008/09 fiscal year.  These consultation will set the stage for service standards for processing pardon applications by April 1, 2009.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request, the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http//loijustice.gc.ca/en/A-1/.	Response times 100% within Performance Standard:  Access to Information Act total of 16 requests: within 30 days = 13 requests 31-60 days = 1 request 61-90 days = 1 request Privacy Act total 326 requests:  within 30 days = 252 requests 31-60 days = 100 requests 61-90 days = 10 requests.	The service standards are established by the Access to Information Act and Regulations.

National Research Council Canada

Table 3-5A: User Fees

A. User Fee	Fee Type	Fee Setting Authority	Date Last Modified
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992
B. Date Last Modified:  N/A
C.Other Information:  National Research Council collects user fees for information requests in accordance to the Access to Information Act.  The total user fees collected in 2007-2008 included application fees only.

 

Table 3-5A: User Fees - Continued

2007-08
Forecast Revenue	Actual Revenue	Full Cost	Performance Standard1	Performance Results1
$270	$270	$177,440 This cost includes the salary of the ATIA Coordinator and two ATIA Officers and a small percentage of other salaries related to legal services and administration.	Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA.  Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.	NRC received 57access to information requests and 17 consultations from other government departments. NRC routinely waives fees in accordance with TBS guidelines.
	Total	$177,440

 

Table 3-5A: User Fees - Continued

Planning Years
Fiscal Year	Forecast Revenue	Estimated Full Cost
2008-09	$500	$250,000
2009-10	$500	$250,000
2010-11	$500	$250,000
Total	$1,500	$750,000

 

¹ - Note:  According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review; and
• the performance standards, if provided, may not respect all establishment requirements under the UFA (e.g., international comparison; independent complaint address).
• the performance result, if provided, is not legally bound to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 3-5B: Policy on Service Standards for External Fees

In November 2004, Treasury Board ministers approved the Policy on Service Standards for External Fees.  The Policy requires departments to report on the establishment of service standards for all external fees charged on a non-contractual basis.  In NRC’s context, this policy applies to the following programs: NRC-CISTI Document Delivery NRC-IRC Publication Sales The Certified Reference Materials Program jointed operated by NRC-INMS and NRC-IMB
A. External Fee	Service Standard		2007-08 Performance Result	Stakeholder Consultation
Fees charged for NRC-CISTI Document Delivery	Direct – ordered electronically and delivered by Ariel or fax	Process ordered within 24 hours*	Delivered 82% of direct orders within 24 hours	NRC-CISTI conducted a LIbQUAL+™ Survey of NRC employees in 2007.  LibQUAL+™ is an Association of Research Libraries (ARL) survey instrument used to evaluate client satisfaction with services. Responses from 521 researchers indicated high demand for more information literacy training and value-added and filtered information.  The full report is available from NRC-CISTI. Outsell Inc. was commissioned by CISTI in 2007 to identify the knowledge discovery needs and information workflows of scientific, technical and medical researchers.  This information will be used in the design of new or updated CISTI products and services to meet researchers’ needs.
	Direct - ordered and/or delivered non-electronically
	Direct - ordered electronically and delivered by Secure Desktop Delivery
	Global – copies and loans	Receive article they are seeking	88% of orders filled.
	Urgent	Receive a response to orders within 2 hours	99.7% of clients received response within 2 hours.
	Client Contacts	Client Satisfaction: less than 3% of orders processed result in client Help Desk contacts	2.8% result in client Help Desk contacts.
NRC-IRC Publication Sales	Order Processing	Orders processed within 2 weeks of receiving all required information.	95%
	Client Comments/Complaints	Respond within 2 business days	98%
	Request for Information	Acknowledged with 2 business days	93%	In many cases, the response required coordination of input from other programs.
Certified Reference Materials Program (NRC-IMB)	Orders	Process and ship within 3 business days of receiving all the required information	99%	Response rate:98% 75% very satisfied 19% satisfied 2% somewhat satisfied 2% dissatisfied
	Delivery Time	Deliver within the 5 business days	87% - 13% delayed mainly due to Custom regulations
Certified Reference Materials Program (NRC-INMS)	Turnaround time between reception of order and shipping of order	3 business days	717 orders  92.2% met the standard.  Those delayed due to personnel shortages for short periods during 3 months.  During the remaining 9 months of the year, the combined percentage of orders, which met the standard, was 99.4%.	6.6% of customers responded: 62% very satisfied 34% satisfied 4% somewhat satisfied 0% very dissatisfied Assuming that 100% of non-respondents were satisfied, the overall percentage of customers who were satisfied or very satisfied is 715 out of 717, or 99.7%. The Chemical Metrology Group Leader, the Manager of Business Development and the Quality System Coordinator reviewed all comments and complaints with possible action items.

Natural Resources Canada

7a. User Fees

Fee Category	Explosives licence and inspection fees
Fee Type	Regulatory
Fee Setting Authority	Explosives Act
Date Last Modified	1993
Performance Standards	95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request.
Performance Results	Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.
(thousands of dollars)	2007–2008	2008–2009	2009–2010	2010–2011
Forecast Revenue	650	1,200	2,200	2,200
Actual Revenue	470	Not applicable	Not applicable	Not applicable
Estimated Full Cost	4,092*	4,092*	4,636*	4,767*
*excluding PSAT

 

Fee Category	Seismic data
Fee Type	Optional
Fee Setting Authority	Resources and Technical Surveys Act
Date Last Modified	2004
Performance Standards	For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site. For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client.
Performance Results	Service standards are reviewed annually (inquiries are recorded) – results indicate greater than 95% compliance with standards.
(thousands of dollars)	2007–2008	2008–2009	2009–2010	2010–2011
Forecast Revenue	14	700	700	700
Actual Revenue	756	Not applicable	Not applicable	Not applicable
Estimated Full Cost	756	700	700	700

 

Fee Category	Map products
Fee Type	Optional
Fee Setting Authority	Resources and Technical Surveys Act, Canada Land Surveys Act
Date Last Modified	2004
Performance Standards	National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this. Response time for information requests is two working days. Order processing time: three (3) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 – 16:30 EST.
Performance Results	The Centre for Topographic Information of the Mapping Services Branch is certified ISO 9001:2000, hence undergoes regular management review of quality objectives, discrepancy reporting processes, and client consultation. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that may arise. Aggregate annual data is available on request.
(thousands of dollars)	2007–2008	2008–2009	2009–2010	2010–2011
Forecast Revenue	0	500	500	500
Actual Revenue	420	Not applicable	Not applicable	Not applicable
Estimated Full Cost	420	500	500	500

 

Fee Category	ISO non-destructive testing
Fee Type	Optional
Fee Setting Authority	Resources and Technical Surveys Act
Date Last Modified	2002
Performance Standards	1 - Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates' available in hard copy or electronically from the NDT Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time. 2 - Examination results are usually available three weeks from the date of examination. This period is clearly specified in 'letter of approval' issued to the candidate to permit him/her to challenge an examination.
Performance Results	1 - The progress of each client application is recorded and tracked throughout the process – date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met. 2 - In 2006, processing of all applications in all methods became a work function of one person, significantly reducing processing time previously required.
(thousands of dollars)	2007–2008	2008–2009	2009–2010	2010–2011
Forecast Revenue	1,000	1,200	1,300	1,400
Actual Revenue	1,239	Not applicable	Not applicable	Not applicable
Estimated Full Cost	1,239	1,200	1,300	1,400

 

Fee Category	Air Photo Products
Fee Type	Optional
Fee Setting Authority	Resources and Technical Surveys Act
Date Last Modified	2004
Performance Standards	Aerial Photography – Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 1.5% or less; hours of operation, 08:30 – 16:30 EST.
Performance Results	Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that arise. Performance results are monitored continuously. Aggregate annual data is available on request.
(thousands of dollars)	2007–2008	2008–2009	2009–2010	2010–2011
Forecast Revenue	0	350	350	350
Actual Revenue	383	Not applicable	Not applicable	Not applicable
Estimated Full Cost	383	350	350	350

 

Fee Category	Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type	Regulatory
Fee Setting Authority	Access to Information Act
Date Last Modified	1992
Performance Standards	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.
Performance Results	Met prescribed standards 91.5% of the time.
(thousands of dollars)	2007–2008	2008–2009	2009–2010	2010–2011
Forecast Revenue	5	5	5	5
Actual Revenue	2	Not applicable	Not applicable	Not applicable
Estimated Full Cost

 

Fee Category	Subscription data
Fee Type	Optional
Fee Setting Authority	Resources and Technical Surveys Act
Date Last Modified	2004
Performance Standards	National Topographic Data Base (NTDB) – Response time for general information requests is two working days during business hours. Availability of web-site is 24-7 90% of the time, monitored monthly. Preparation of a subscription agreement, within 10 working days of receipt. Return agreement signed by both parties within 10 working days after the document and the client's payment (when applicable) are received. Open connections following a subscription within 2 working days after payment of the subscription fees and the agreement signed by the client are received.
Performance Results	Complaints acknowledged within two working days – and as per ISO procedures, corrective action is taken immediately. Performance results are monitored continuously.
(thousands of dollars)	2007–2008	2008–2009	2009–2010	2010–2011
Forecast Revenue	500	0	0	0
Actual Revenue	0	Not applicable	Not applicable	Not applicable
Estimated Full Cost	0	0	0	0

 

Fee Category	Other Products
Fee Type	Optional
Fee Setting Authority	Resources and Technical Surveys Act
Date Last Modified	2004
Performance Standards	For aeromagnetic (and gravity data), the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site.
Performance Results	Performance is aggregated against standards annually. 95% of requests are in compliance with standards. The number of inquires has dropped significantly since data has been made available free of charge through the GDRGG.
(thousands of dollars)	2007–2008	2008–2009	2009–2010	2010–2011
Forecast Revenue	300	50	50	50
Actual Revenue	87**	Not applicable	Not applicable	Not applicable
Estimated Full Cost	53	50	50	50
**$34,000.00 was coded incorrectly by one cost center and should not have been under the category of user fees

 

7b. Policy on Service Standards for External Fees

A. External Fee
External Fee	Service Standard	Performance Result	Stakeholder Consultation
Explosives licence and inspection fees	95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request. See other info below or visit our Web site.	Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.	Stakeholder groups are in agreement with licensing and authorization service standards. No formal complaints to this proposal have been received.
Seismic data	For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site. For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client.	Service standards are reviewed annually (inquiries are recorded) - results indicate greater than 95% compliance with standards.	None planned at present (regular consultation provided through the Lithoprobe Seismic Processing Facility in Calgary). Client feedback on service expectations encouraged through questionnaire that accompanies responses to data requests.
Map products	National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this. Response time for information requests is two working days. Order processing time: three (3) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 – 16:30 EST.	Service standard of three working days is met 85% of the time. Service standards are included in the annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise.	Regular discussions and meetings are held with stakeholders. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system.
ISO non-destructive testing	1 - Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates' available in hard copy or electronically from the NDT Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time. 2 - Examination results are usually available three weeks from the date of examination. This period is clearly specified in 'letter of approval' issued to the candidate to permit him/her to challenge an examination.	1 - The progress of each client application is recorded and tracked throughout the process – date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met 98% of the time.	Fee adjustments are presented and negotiated with the 12 member advisory body of stakeholders. Previously the agreed price structure associated with fees for required services and reports is put into effect and not changed for 3 years. The stakeholders like the stability in knowing what they will be paying for the next 3 years. The revised plan is to move to annual fee adjustments based on actual costs. From January through June 2006, extensive consultations on exam fees were held with 8 exam centres, the advisory board, and the union representing 2,000 clients. The objective of these consultations was to isolate cost drivers in order to derive a formula driven fee structure. We also conducted an environmental scan, comparing our fees to those of NDT certification bodies in the UK, Australia, and the USA.
Air Photo products	Aerial Photography – Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 1.5% or less; hours of operation, 08:30 – 16:30 EST.	Service standard of ten working days is met 80% of the time. Service standards are included in annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise.	Major survey completed in 2004. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system.
Fees charged for the processing of access requests filed under the Access to Information Act	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.	Met prescribed standards 91.5% of the time	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Digital Topographic Data (formerly Subscription Data)	National Topographic Data Base (NTDB) – Response time for general information requests is two working days during business hours. Availability of web-site is 24-7 90% of the time, monitored monthly. Preparation of a subscription agreement, within 10 working days of receipt. Return agreement signed by both parties within 10 working days after the document and the client's payment (when applicable) are received. Open connections following a subscription within 2 working days after payment of the subscription fees and the agreement signed by the client are received.	Web-site was available 24-7 90% of the time. Performance results are monitored continuously (on-line surveys). Complaints acknowledged within two working days – and as per ISO procedures, corrective action is taken immediately. Response time for the requests (general information requests/complaints) is met more than 95% of the time.	Client consultation is ongoing – part of regular ISO process.
Other products	For aeromagnetic (and gravity data), the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site.	Performance is aggregated against standards annually. In 2007–08, 100% of requests were in compliance with standards. The number of inquires to the Geophysical Data Centre has dropped significantly since data have been made available free of charge through the GDRGG. Typically, there are 10 to 20 requests for information made to the GDC annually and 10,000 to 12,000 downloads from the online service annually. The GDRGG is available 24/7, 365 days a year. Power service interruptions have taken the system offline up to 2 days per year.	Client consultation is performed on an ongoing basis. All web-based clients are provided with a client satisfaction questionnaire including a request for suggestions for improvement. Advent of the GDRGG (web-based access) has significantly reduced requests via the GDC.
B. Other Information The Explosives Regulatory Division (ERD) remains committed to managing its regulatory activities in an effective and efficient manner to ensure public and worker health and safety while protecting Canada's explosives supply from criminal and terrorist interests. ERD is committed to delivering 95% of decisions on requests for explosives product authorizations, importation permits, display fireworks and pyrotechnics certificates, user magazine licences, vendor magazine licences, manufacturing certificates and factory licence renewals within 30 days of the receipt of complete applications and all necessary documentation. In the case of initial applications for a factory licence where the review is a more time consuming process, ERD is committed to delivering 95% of decisions within 60 days of the receipt of complete applications and all necessary documentation. The proposed performance standards reflect a reasonable amount of time that could be taken to complete a regulatory activity (e.g., the amount of time required to review and make a decision regarding an application for a license). The standards identify an intent to meet the standard at least 95% of the time. This reflects the fact than on occasion, a regulatory decision may be delayed due to circumstances beyond ERD control and that on occasion, spikes in workload may prevent all decisions to be reached within the defined timeframe.

Office of the Commissioner of Official Languages

Table 3: User Fees – User Fees Act

A. User Fees	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	-	-	172	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request. The Access to Information Act provides more details: http://lois.justice.gc.ca/en/A-1/index.html.	The deadlines stipulated in the Act were respected in 100% of the cases.	2008‑09 2009‑10 2010‑11	- - -	339 339 339

 

User Fees - Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request. The Access to Information Act provides more details: http://laws.justice.gc.ca/en/A-1/index.html.	The deadlines stipulated in the Act were respected in 100% of the cases.	The service standard is established by the Access to Information Act and the Access to Information Regulations.

Office of the Registrar of Lobbyists

Table 4A: User Fees Act

Lobbyists Registration

				2007-2008
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue (in dollars)	Actual Revenue (in dollars)	Full Cost (in dollars)	Performance Standard*	Peformance Results*
Lobbyists registration and service fees	Other products and services	Department of Industry Act	January 31, 1996	300	900	900	The Office of the Registrar of Lobbyists has developed a set of service standards. These standards are the same whether fees are paid or not. These standards set time objectives for acknowledging and replying to requests, as well as for the validation and acceptance of registrations.	More than 99 percent of all lobbyist registrations are completed electronically and free of charge via a web-based registration system. A new and improved registration system is under development. Its design takes into account comments received from users. The new system is expected to help in meeting the Office's service standards.

Planning Years

B. Other Information Following the implementation of the changes to the Lobbyists Registration Act contained in the Federal Accountability Act, the Lobbyists Registration and Service Fees Schedule enacted under the Department of Industry Act are no longer applicable to the registration of lobbyists under the Lobbying Act. Since July 2, 2008, the OCL is no longer charging user fees under the Lobbyists Registration and Service Fees Schedule.
Fiscal Year	Forecast Revenue (in dollars)	Estimated Full Cost (in dollars)
2008-2009	0	0
2009-2010	0	0
2010-2011	0	0

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all requirements under the User Fees Act (e.g. international comparison; independent advisory panel to address complaints);
• the performance result, if provided, is not legally subject to the User Fees Act, section 5.1, regarding fee reduction for unachieved performance.

Access to Information

				2007-2008
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue (in dollars)	Actual Revenue (in dollars)	Full Cost (in dollars)	Performance Standard*	Peformance Results*
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	-	10	7 309	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	Statutory deadlines met 100 percent of the time.

Planning Years

B. Other Information The Access to Information Act (ATIA) states that all formal requests submitted must be accompanied by a $5.00 application fee payable to the Receiver General of Canada. All fees prescribed and received pursuant to the ATIA are deposited to the Consolidated Revenue Fund.
Fiscal Year	Forecast Revenue (in dollars)	Estimated Full Cost (in dollars)
2008-2009	-	-
2009-2010	-	-
2010-2011	-	-

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all requirements under the User Fees Act (e.g. international comparison; independent advisory panel to address complaints);
• the performance result, if provided, is not legally subject to the User Fees Act, section 5.1, regarding fee reduction for unachieved performance.

Table 4B: Policy on Service Standards for External Fees

Lobbyists Registration

B. Other Information: Following the implementation of the changes to the Lobbyists Registration Act contained in the Federal Accountability Act, the Lobbyists Registration and Service Fees Schedule enacted under the Department of Industry Act are no longer applicable to the registration of lobbyists under the Lobbying Act. Since July 2, 2008, the OCL is no longer charging user fees under the Lobbyists Registration and Service Fees Schedule.
A. External Fees	Service Standard*	Performance Result*	Stakeholder Consultation
Lobbyists registration and service fees	The Office of the Registrar of Lobbyists had developed a set of service standards. These standards are the same whether fees are paid or not. These standards set time objectives for acknowledging and replying to requests, as well as for the validation and acceptance of registration.	More than 99 percent of all lobbyist registrations are completed electronically and free of charge via a web-based registration system. A new and improved registration system is currently under development. Its design takes into account comments received from users. The new system is expected to help in meeting the Office's service standards.	Stakeholder consultation took place in 2007 in the context of the implementation of the Federal Accountability Act. No particular concern was raised regarding the fees themselves.

* As established pursuant to the Policy on Service Standards for External Fees:

• the service standards may not have received parliamentary review;
• the service standards may not respect all performance standard requirements under the User Fees Act (e.g. international comparison; independent advisory panel to address complaints);
• the performance results are not legally subject to the User Fees Act, section 5.1, regarding fee reduction for unachieved performance.

Access to Information

External Fees	Service Standard*	Performance Result*	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request The Access to Information Act provides fuller details.	Statutory deadlines met 100 percent of the time	The service standard is established under the Access to Information Act and the Access to information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.

* As established pursuant to the Policy on Service Standards for External Fees:

• the service standards may not have received parliamentary review;
• the service standards may not respect all performance standard requirements under the User Fees Act (e.g. international comparison; independent advisory panel to address complaints);
• the performance results are not legally subject to the User Fees Act, section 5.1, regarding fee reduction for unachieved performance.

Office of the Superintendent of Financial Institutions Canada

Table 4-A: User Fee Reporting

 

Access to Information User Fees

¹ According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review; and
• the performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).
• the performance result, if provided, is not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

 

Table 4–B: Policy on Service Standards for External Fees

Table 4-B is a standard reporting form developed to meet the reporting requirements of the Policy. As the requirements of the User Fee Act and the Policy are very similar, much of the information contained in this table is also found in table 4-A.

A. External Fee	Service Standard2	Performance Results3	Stakeholder Consultation
Category 2 – Superintendent Non-deemed Approvals Except Those in Category 3			In March 2005, paying and non-paying stakeholders were asked to review and comment on the proposed service standards that were developed based on the analysis and research.  Comments were received over a three month period and feedback on the comments was provided to each stakeholder who took the opportunity to provide input. Stakeholders were generally supportive of the initiative, especially with regard to OSFI’s early implementation of the government’s policy.  OSFI received some queries with regard to the increased administrative costs associated with monitoring compliance with these new standards.  We noted that, as OSFI has monitored application processing time for a number of years, OSFI does not expect to incur additional costs associated with monitoring compliance with these service standards.  This expectation has proven to be the case.  OSFI continues to review the standards on an ongoing basis and, once experience with the application of the standards has developed, some modifications may be made.
Approval to maintain a representative office of a foreign bank	90% will be processed in less than 60 calendar days of receipt	98% were processed in less than 60 calendar days of receipt
Reservation of a name
Accreditation of a provincial reinsurer
Category 4 – Ministerial Approvals
Letters patent of incorporation	80% will be processed in less than 90 calendar days of receipt	99% were processed in less than 90 calendar days of receipt
Letters patent of continuance
Order permitting a foreign bank to carry on business in Canada
Order approving the insuring in Canada of risks by a foreign body corporate
Order exempting a foreign bank from certain provisions of Part XII of the Bank Act
Order approving a foreign bank or an entity associated with a foreign bank to carry out any activity described in section 522.22 of the Bank Act
Designation order
Category 5 – Precedents/ Rulings/ Interpretations
Written, precedent-setting ruling relating to the quality of capital	80% will be processed in less than 180 calendar days of receipt	93% were processed in less than 180 calendar days of receipt
Written interpretation of Acts, regulations, guidelines or rulings
Category 6 – Non-precedential Confirmations of Quality of Capital
Written, non-precedent-setting confirmation of quality of capital	90% will be processed in less than 60 calendar days of receipt	100% were processed in less than 60 calendar days of receipt
Category 7 – Copies of Corporate Documents and Certificates of Confirmation
Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate	90% will be processed  within 2 business days of receipt	100% were processed within 2 business days of receipt
B. Other Information:

 

Access to Information Requests Policy on Service Standards for External Fees

A. External Fee	Service Standard2	Performance Results3	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/index.html	Statutory deadlines met 93% of the time	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
B. Other Information None

² As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).

³ Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Parks Canada

2007-2008 User Fee Reporting Table 6-A: User Fees Act

A. User Fee	Fee Type	Fee- setting Authority	Date Last Modified	2007-2008					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Estimated Full Cost ($000)	Performance Standard	Performance Result	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Entry Fees	Service	Parks Canada Agency Act	Increased in 2006	$48,500	$50,199	$166,689	85% of visitors are satisfied	100% of sampled locations exceed the standard	2008-2009	$54,761	$158,297
									2009-2010	$54,761	$161,229
									2010-2011	$54,761	$161,249
Camping Fees	Service	Parks Canada Agency Act	Increased in 2007	$14,811	$16,713	$24,277	85% of visitors are satisfied	100% of sampled locations exceed the standard	2008-2009	$15,750	$23,055
									2009-2010	$15,750	$23,482
									2010-2011	$15,750	$23,485
Lockage and Mooring fees	Service	Parks Canada Agency Act	Lockage increased in 2006 Mooring increased in 2007	$2,728	$2,688	$25,538	85% of visitors are satisfied	100% of sampled locations exceed the standard	2008-2009	$3,048	$24,252
									2009-2010	$3,048	$24,702
									2010-2011	$3,048	$24,705
Pools	Service	Parks Canada Agency Act	Increased in 2003	$3,603	$4,099	$5,101	85% of visitors are satisfied	100% of sampled locations exceed the standard	2008-2009	$3,603	$4,844
									2009-2010	$3,603	$4,934
									2010-2011	$3,603	$4,935
Real Property and Business Fees	Rights and Privileges	Parks Canada Agency Act	Increased in 2003-2004 where terms of leases and licenses expired and where rent review provisions exist.	$17,614	$17,484	$10,098	Not Applicable	Not Applicable	2008-2009	$17,614	$8,100
									2009-2010	$17,614	$8,163
									2010-2011	$17,614	$8,095
Municipal Services	Services	Canada National Parks Act	Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996.	$2,676	$2,890	$17,189	For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community.	Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines. Progress on leadership targets are reported in Annual Report.	2008-2009	$2,676	$12,783
									2009-2010	$2,676	$12,990
									2010-2011	$2,676	$12,992
Other Revenues	Other goods and services	Parks Canada Agency Act	Business licences increased in 1994; Other fees increased in 2006	$14,068	$7,078	$45,157	85% of visitors are satisfied	100% of sampled locations exceed the standard	2008-2009	$13,548	$42,746
									2009-2010	$13,548	$43,530
									2010-2011	$13,548	$43,528
Total				$104,000	$101,151	$294,051			2008-2009	$111,000	$274,077
									2009-2010	$111,000	$279,030
									2010-2011	$111,000	$278,990

B. Date Last Modified

Multi-year fees for entry, camping, lockage and mooring and other revenues (excluding business licences) were approved in June 2005 for the years 2005-2006 to 2008-2009. New revenues are to be directed to maintain and improve associated services and facilities.

National Consultations were held prior to the User Fees Act in 2003-2004. Parks Canada consulted locally with the public and stakeholders through meetings with advisory and client groups and through direct mailings. On a corporate level, Parks Canada consulted with national stakeholders and interest groups and conducted a national public opinion poll and focus group sessions. Notice was also provided on the Parks Canada website on proposals for fee increases.

There was widespread acceptance of the fee proposal on the condition that Parks Canada honours its commitment to invest the related revenue growth to rebuild deteriorated visitor facilities. To address concerns raised by users during consultations, Parks Canada made three major adjustments to its multi-year fee strategy prior to approval:

• The phase-in period for implementation was extended from 3 to 4 years for all visitor services in order to stagger price increases and reduce the cumulative impact of increasing all fees at the same time.
• To respect our commitment to provide 18 months advance notice, implementation of proposed new commercial group fees was deferred until April 1, 2007 and the phase-in period extended from two to three years (2007, 2008 and 2009).
• The business licence fee proposal was withdrawn from the fee submission. A revised business licence proposal will reflect further research of municipal charging practices across Canada.

Following consultations, a comparison of Parks Canada's proposed fees with those charged by parks organizations in other countries was conducted. This research was carried out in the summer of 2004 and was incorporated into the submission. The Parks Canada's multi-year fee strategy was tabled in Parliament in March 2005 pursuant to the User Fees Act.

On July 1, 2006 and again on January 1, 2008, the Government of Canada implemented a 1% reduction to the GST. This affected all fees seeing that the GST is included in all of Parks Canada approved fees. These reductions are not reflected in the date last modified column.

2007-2008 External Fee Reporting Table 6-B: Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance result	Stakeholder Consultation
Entry Fees	85% of visitors are satisfied	100% of sampled locations exceed the standard1	Standard is based on a long standing measure2
Camping Fees	85% of visitors are satisfied	100% of sampled locations exceed the standard1	Standard is based on a long standing measure2
Lockage and Mooring Fees	85% of visitors are satisfied	100% of sampled locations exceed the standard1	Standard is based on a long standing measure2
Pools	85% of visitors are satisfied	For the 2006 cycle, no locations with this service were surveyed.	Standard is based on a long standing measure2
Municipal Services	For water, the Guidelines for Canadian Drinking Water Quality is the standard. Asset Management section has promulgated the potable water directive last year. The new standard for Potable water is higher than the 2002 standard and is recognized as one of the best in the federal government. For Wastewater, PCA meets Federal Guidelines (1976) for effluent quality. See Program Activity 5 Townsite Management for further details. A range of specific weekly garbage collection frequencies are established to respond to community needs.	Canadian Drinking water Guidelines and sewage effluent quality guidelines were met 100% of the time in 7 park communities.	Canadian Drinking Water Guidelines were established in 2002. Federal Guidelines for wastewater effluent were established in 1976 and Parks Canada leadership targets established in 1997. The leadership targets are used as the basis for consultation with communities. Garbage collection standards have evolved over time in response to individual community needs and specific frequency of pickups is set in consultation with users.
Other revenues	85% of visitors are satisfied	100% of sampled locations exceed the standard1	Standard is based on a long standing measure2

Notes

1. For further details please see Program Activity 4: Enhance Visitor Experience.
2. Parks Canada has been using visitor satisfaction at surveyed sites as a measure of performance since 1996. The 85% satisfaction standard has been well established and communicated through the Agency’s corporate planning and reporting documents since 1999. In 1998, Parks also introduced a Quality Service Guarantee that applies to all visitor services for which fees are paid. This initiative ensures that visitors have an immediate recourse if they are not satisfied with the quality of service provided or do not believe that they received value for fees. Through the Guarantee, the concern is immediately addressed up to and including a refund of a portion or entire fee paid. This achieves the spirit of accountability for performance as contemplated by the User Fee Act, and exceeds the Act’s requirements by refunding the user-fee immediately to a dissatisfied client.

Privy Council Office

Table 5–A: User Fees Act

A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2007-2008					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for inspection and obtaining of copies of Statutory Instruments in accordance with the Statutory Instruments Act Fees charged for the processing of access requests filed under the Access to Information Act	O O	Statutory Instruments Regulatory   Access to Information Act	1993 SOR/9     3-245     1992	1.0     4.0	1.4     3.0	8.4 Note 3   2,872.2 Note 6	Note 1     Note 4	Note 2     Note 5	2008-2009 2009-2010 2010-2011   2008-2009 2009-2010 2010-2011	1.0 1.0 1.0   4.0 4.0 4.0	8.4 8.4 8.4 Note 3 2,889.3 2,908.0 2,928.6
Total				5.0	4.4	2,880.6			2008-2009 2009-2010 2010-2011	5.0 5.0 5.0	2,897.7 2,916.4 2,937.0

Note 1: 90% of requests will be completed within 5 business days. This standard became effective as of September 2006.
Note 2: 100% of requests received were completed within 5 business days, with most requests completed within 1 day of receipt.
Note 3: Full cost for the sale of Statutory Instruments includes the direct cost to operate the section (0.07 FTE) including the Employee Benefit Plan. It also includes indirect costs related to Corporate Services to support the division.
Note 4: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice to extension to be sent within 30 days after receipt of request.
Note 5: 84.2% of requests were completed on time.
Note 6: Full cost for the processing of Access to Information requests filed under the Access to Information Act includes the direct cost to operate the Access to Information and Privacy division including the Employee Benefit Plan. It also includes indirect costs related to the initial 5-hour search, and an allocation of Corporate Services to support the division

Table 5-B: Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for inspection and obtaining of copies of Statutory Instruments in accordance with the Statutory Instruments Act	90% of requests will be completed within 5 business days. This standard became effective as of September 2006.	100% of requests received were completed within 5 business days, with most requests completed within 1 day of receipt.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice to extension to be sent within 30 days after receipt of request.	84.2% of requests were completed on time.

Public Health Agency of Canada

Table 4–A: User Fees Act

				2007–08					Planning Years
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees Charges for the processing of access requests filed under the Access to Information Act (ATIA)	Other Products and Services	Access to Information Act	1992	0.7	1.2	312	Response provided within 30 days following receipt of request: response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt request	Statutory deadlines met 95% of the time	2008–09 2009–10 2010–11	1.5 1.5 1.5	658 658 658

Table 4–B: Policy on Service Standards for External Fees

A. External Fee	Service Standard1	Performance Results	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request: response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt request	Statutory deadlines met 95% of the time	The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992
B. Other Information

¹ As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).

Public Safety Canada

Table 5: User Fees/External Fees

2007-2008									Planning Years
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standards	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of requests submitted pursuant to the Access to Information Act	Other products and services (O)	Access to Information Act	1992	$1.8	$4	$538	The Access to Information Act requires institutions to respond to requests within 30 days of receipt.  The Act allows institutions to extend this timeframe in order to search for records and to undertake external consultations	The Department responded to 90% of requests within the legislated timeframes established by the ATI Act.	2008-2009	$2	$700
									2009-2010	$2.5	$700
									2010-2011	$3	$800
B. Date last modified N/A C. Other Information N/A

Public Service Commission of Canada

User Fees

A- User Fees Act

A- User Fee Description	2007-2008	Planning Years - Fiscal Year	Planning Years - Forecast Revenue $	Planning Years - Estimated Full Cost $
Fees charged for the processing of access requests under the Access to Information Act (ATIA) Fee Type: Other products and services Fee-setting authority: ATAI Date last modified: 1992	Forecast revenue: N/A Actual revenue: $267.40 Full cost: $74,425.50 (salary and O&M) Performance standard: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides more details: http://laws.justice.qc.ca/en/A-1/218072.html Performance results: Statutory deadlines have been met for 95% of requests. Extension notices were sent within 30 days following the receipt of the request in 14% of cases.	2008–2009	400	215,000
		2009–2010	400	215,000
		2010–2011	400	215,000

B. Date last modified: May 5, 2006

C. Other information:
It is the practice of the PSC's Access to Information and Privacy Office to waive fees where (a) the total reproduction costs that could be assessed amount to less than $25; (b) the information being requested is publicly available; or (c) no response or notice of extension is forwarded within 30 days following receipt of the request. Fees amounting to more than $25 were waived for 53 requests in 2007-2008.

Public Works and Government Services Canada

Table 7a: User Fees

Access to Information and Privacy

				2007-2008					Planning Years
User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filled under the Access to Information Act (ATIA)	Other Products and Services (O)	ATIA	1992	12.34	6.58	2,260	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	71.1%	2008-2009	6.25	5,150
									2009-2010	5.94	3,350
									2010-2011	5.64	3,520
				Total 12.34	Total 6.58	Total 2,260				Total 17.83	Total 12,020
B) Date Last Modified: N/A
C) Other Information: It is the department’s practice to waive fees where (a) the total reproduction costs that could be assessed amounts to less than $25; and (b) the legislative time limits have been exceeded by more than 6 months and the request contains a voluminous number of records. In 2007-2008, fees were waived in 63% of ATI requests completed, amounting to $7,300 waived. In an effort to reduce the amount of paper copied, applicants can request that certain information be provided to them by electronic means, such as by diskette, CD or email, in order to reduce the amount of fees to be paid.  In 2007-2008, 19% of responses to ATI were made by electronic means; an increase of 6% compared to previous fiscal year.

Canada Gazette

				2007-2008					Planning Years
User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Subscription rates charged to external/private sector clients for printing and distributing the hardcopy version of the Canada Gazette	Regulatory (R)	Subscription fees are set in the Statutory Instruments Act assented to in 1971	Subscription fees last revised in 1985	38.0	97.7	310.0	Meet all the legislated publication deadlines for the Canada Gazette and meet the publication deadlines for each of our clients.   Achieve less than 1% error count in all editions of the Canada Gazette.	100%: All notices were published within the legislated deadlines. 100%: The Canada Gazette Directorate met all of its publication dates for all formats of the Canada Gazette. 100%: The error count was 0.16%, which represents only 7 errors in 4,311 pages published.	2008-2009 Subscriptions 2009-2010 Subscriptions 2010-2011 Subscriptions	97.7   97.7 97.7	310.0 310.0 310.0
				Total 38.0	Total 97.72	Total 310.03				Total 293.1	Total  930.0
B) Date Last Modified: July 2, 2008.
C) Other Information: 1. Subject to a departmental legal assessment the Canada Gazette Directorate is reporting annually on the Subscription Fees charged to external/private sector clients as the User Fees Act does not apply to internal clients, i.e. other government departments or agencies. Information on insertions fees is no longer included in this table as these fees fall under the contracting authority of the Minister of PWGSC. 2. These figures are only the direct costs of producing the documents. 3. These figures forecast only the direct costs of producing the documents.

Public Ports and Harbours – Esquimalt Graving Dock (EGD)

				2007-2008					Planning Years
User Fee	Fee Type	Fee -setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Booking	Regulatory (R) as per Esquimalt Graving Dock Regulations, 1989 (SOR/89-332 and SOR/95-462).	Order-in-Council	1995	See Note 2	231.0	See Note 2 No costs were incurred by other departments in support of the fee activity.	EGD meets on a regular and on-going basis with its tenant clients to ensure customer service and client needs are met.	Last fiscal EGD met on a formal basis every other month (6 times/year) with all tenant clients. Additionally, all major vessels were met prior to departure to ensure needs were met.	2008-2009 2009-2010 2010-2011	See Note 2	See Note 2 No costs were incurred by other departments in support of the fee activity.
Draining					195.5
Dockage for a vessel per unit of gross tonnage (minimum 2500 tons), per day					1,555.1
Dockage for cargo on board per tonne of cargo, per day					-
Berthage at North Landing Wharf, per metre, per day (a) working vessels					112.5
Berthage at North Landing Wharf, per metre, per day (b) non-working vessels					1.6
Berthage at South Jetty, per metre, per day					120.3
Storage of cargo, building materials, equipment or machinery, per tonne, per day					-
Top wharfage, per tonne (minimum 50 tonnes) (one-time charge)					5.4
Crane per hour (a) with light hook					791.3
Crane per hour (b) with main hook, up to 50 tonne lift					76.4
Crane per hour (c) with main hook, over 50 tonne lift					31.1
Mobile Crane, per hour (a) 9-tonne crane					19.3
Mobile Crane, per hour (b) 20-tonne crane					0.4
Forklift per hour					0.2
Air Compressor, per manifold hour					508.6
Motor work boat, per hour					2.2
Fresh water, per cubic metre					47.8
Electric power, per kilowatt hour					755.0
Parking, per section, per shift					114.2
Tie-up and letting go					7.5
Flood-lights (a) per standard (high mast), per hour					-
Flood-lights (b) per caisson (4 lights), per hour					-
Overtime labour of dry-dock employees, per employee, per hour					339.8
Commissionaire service, per employee, per hour					196.7
Other User Fees (see Additional Tariff Items below)	Other Products and Services (O)	Order-in-Council	1995	See Note 2	1,167.9	See Note 2 No costs were incurred by other departments in support of the fee activity.	EGD meets on a regular and on-going basis with its tenant clients to ensure customer service and client needs are met.	Last fiscal EGD met on a formal basis every other month (6 times/year) with all tenant clients. Additionally, all major vessels were met prior to departure to ensure needs were met.	2007-2008 2008-2009 2009-2010	See Note 2	See Note 2 No costs were incurred by other departments in support of the fee activity.
				Sub-total (R) Sub-total (O)	Sub-total (R) 5,111.7 Sub-total (O) 1,167.9	Sub-total (R) Sub-total (O)			Sub-total Sub-total Sub-total	2008-2009 5,600.0 2009-2010 5,600.0 2010-2011 6,000.0	2008-2009 11,423.5 2009-2010 12,909.1 2010-2011 14,833.1
				Total	Total 6,279.6	Total 11,423.6				Total 17,200.0	Total 39,165.7
B) Date Last Modified: No substantial modification has been made since March 31, 2004.
C) Other Information: Note 1: Revenue forecast assumes no rate increase during planning horizon. Submission to change rates currently under way. Note 2: Since revenues are not forecasted and costs are not calculated based on individual fee items, only the total figures are provided for all user fees at the EGD.

Public Ports and Harbours – Esquimalt Graving Dock Additional Tariff Items

TARIFF ITEMS	UNIT RATE
1" Rope	$240.00 / ea
16 Grit Abrasive	$0.60 / lb
16 Grit Abrasive	$0.60 / lb
18 Grit Abrasive	$0.60 / lb
24/25 Grit Abrasive	$0.60 / lb
Administration	$100.00 / hr
Air compressor(secondary)	$25.00 / hr
Air compressor(portable)	$8.00 / hr
Aluminum Oxide	$0.80 / lb
Aluminum Oxide,"A" Grade	$0.80 / lb
AVAC	$40.00 / hr
Berthage at Jenkins Footprint	$0.00 / m-d
Berthage at S. Jetty (working vessel)	$2.75 / m-d
Berthage at Tug Wharf	$2.50 / m-d
Boat Rental	$55.00 / hr
Bond	$10,000.00 / ea
Brown Aluminum Oxide (All Grades)	$0.80 / lb
Clean up	$1,000.00 / ea
Commissionaire service (new rate)	$317.21 / d
Damages	$1,000.00 / ea
EBE 250V - SP10	$1.20 / ft2
EBE 250V - SP5	$1.30 / ft2
EBE 250V - SP6	$1.10 / ft2
EBE 250V - SP7	$1.00 / ft2
EBE 350 DECK	$0.70 / ft2
EBE 350 (Deck) - SP10	$0.91 / ft2
EBE 350H - SP10	$0.91 / ft2
EBE 350H - SP5	$1.58 / ft2
EBE 350H - SP6	$0.70 / ft2
EBE 350H - SP7	$0.53 / ft2
EBE 350V - SP10	$1.75 / ft2
EBE 350V - SP5	$2.10 / ft2
EBE 350V - SP6	$1.30 / ft2
EBE 350V – SP7	$0.60 / ft2
EBE 500 DECK	$1.00 / ft2
EBE 500H - SP10	$1.30 / ft2
EBE 500H - SP5	$2.25 / ft2
EBE 500H - SP6	$1.00 / ft2
EBE 500H - SP7	$0.75 / ft2
ENVIROBLAST 500VH	$150.00 / hr
EBE 500V - SP10	$2.00 / ft2
EBE 500V - SP5	$2.25 / ft2
EBE 500V - SP6	$1.50 / ft2
EBE 500V - SP7	$0.75 / ft2
EBE A-Vac	$40.00 / ft2
EBE Operator	$0.15 / ft2
Fine	$100.00 / ea
Freight	$155.48 / ea
Lease	$398.00 / m2
Miscellaneous	$7,500.00 / ea
Miscellaneous Parts	$7,500.00 / ea
Road Sweeper	$55.00 / hr
Property lease	$2,916.68 / ea
S360 Steel shot	$0.60 / lb
S390 Steel shot	$0.60 / lb
S460 Steel shot	$0.60 / lb
Service Charge	$55.00 / hr
Shackles	$29.45 / ea
Short term lease	$3.33 / m2
Storage by Area	$3.33 / m2
Storage by Weight	$1.00 / t/day
Supplementary Charge	$0.67 / ft2
Thimbles	$3.28 / ea
Vessel on EDC Floating Drydock	$0.00 / month
350 VH	$2,500.00 / day

Public Ports and Harbours – Selkirk Marine Railway Dry Dock

				2007-2008					Planning Years
User Fee	Fee Type	Fee -setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
See Tariff Items below	Regulatory (R) as per Selkirk Marine Railway Dry Dock Regulations, 1989 (SOR/89-331)	Department of Public Works and Government Services Act (1996, c.16)	1989 PC 1989-1198	17.7 See Note 1	18.8 See Note 1	207.7 See Note 1 No costs were incurred by other departments in support of the fee activity.	The user fees were introduced prior to March 31, 2004. Performance standards have not yet been established as contracts are established on an individual custom basis.	Selkirk Marine Railway Dry-dock services are responsive to, and satisfy the specific needs of each external user, in accordance with the Selkirk Marine Railway Dry-dock regulations.	2008-2009 2009-2010 2010-2011	22.7 22.7 n/a see note 2	198.0 52.7 n/a see note 2
				Sub-total (R) 17.7	Sub-total (R) 18.8	Sub-total (R) 207.7			Sub-total Sub-total Sub-total	2008-2009 22.7 2009-2010 22.7 2010-2011 n/a	2008-2009 198.0 2009-2010 52.7 2010-2011 n/a
				Total 17.7	Total 18.8	Total 207.7				Total 45.4	Total 250.7
B) Date Last Modified: No substantial modification has been made since March 31, 2004.
C) Other Information: Note 1: Since revenues are not forecasted and costs are not calculated based on individual fee items, only the total figures are provided for all user fees. Note 2: This facility is slated for disposal by 2010.

Public Ports and Harbours – Selkirk Marine Railway Dry Dock Tariff Items

TARIFF OF DOCK CHARGES
ITEM SERVICES AND FACILITIES	DOCK CHARGES ($)
Entry fee	655.00
Setting up keel and bilge blocks	655.00
Hauling out vessel	515.00
Launching vessel	515.00
Accommodation of vessel in the dry dock per day, per unit of gross tonnage	1.05
Fee for the winter term, one vessel	6,000.00
Fee for the winter term, tow vessels, per vessel	3,000.00
Additional charge pursuant to subsection 36(1) up to a maximum of $1000.00 per day, per unit of gross tonnage	1.80

Table 7b: Policy on Service Standards for External Fees

Canada Gazette

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Subscription rates are charged for the printing and distribution of the Canada Gazette.	100% compliance with the legislated publication deadlines for the Canada Gazette and the legislated publication deadlines for each of its clients. Error rate of less than 1%.	100%: All notices were published within the legislated deadlines. The Canada Gazette Directorate met all its publication dates for all formats of the Canada Gazette. The error count was 0.16 % which represents only 7 errors in 4,311 pages.	The subscription rates have not been modified since 1985. The establishment of the current fee structure pre-dates the November 2004 Policy On Service Standards for External Fees.
B. Other Information N/A

RCMP External Review Committee

Table - User Fees Act

Click on image to enlarge.

Table - Policy on Service Standards for External Fees

A. External Fee	Service Standard1	Performance Result2	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act	Framework under development by TBS More info: http://lois.justice.gc.ca/en/a-1/8.html	Statutory deadlines met 100% of the time	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.
B. Other Information:  n/a

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

2. Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Royal Canadian Mounted Police

Canada Firearms Centre

Table 4-A: User Fees

A. User Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008					Planning Years
				Forecast Revenue ($ millions)	Actual Revenue ($ millions)	Full Cost ($ millions)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($ millions)	Estimated Full Cost ($ millions)
Business Licences	Regulatory	Firearms Fees Regulations	April 10th, 2005	0.1	0.1	Section C Other information See note (1)	Section C Other information See note (2)	Section C Other information See note (3)	2008-09 2009-10 2010-11	0.6 0.6 0.6	Section C Other information See note (1)
Individual Licences	Regulatory	Firearms Fees Regulations	December 1st, 1998	1.9	5.7	Section C Other information See note (1)	45 days	76% of properly completed individual licence applications were completed within 45 days	2008-09 2009-10 2010-11	1.9 21.7 21.7	Section C Other information See note (1)
Registration Certificates	Regulatory	Firearms Fees Regulations	Registration fees repealed as of May 20th, 2004	0.0	0.0	Section C Other information See note (1)	30 days	63% of properly completed registration applications were completed within 30 days	2008-09 2009-10 2010-11	0.0 0.0 0.0	Section C Other information See note (1)
Authorizations	Regulatory	Firearms Fees Regulations	December 1st, 1998	0.3	0.0	Section C Other information See note (1)	Section C Other information See note (2)	Section C Other information See note (3)	2008-09 2009-10 2010-11	0.3 0.3 0.3	Section C Other information See note (1)
Non-resident permits	Regulatory	Firearms Fees Regulations	April 10th, 2005	1.9	1.9	Section C Other information See note (1)	Section C Other information See note (2)	Section C Other information See note (3)	2008-09 2009-10 2010-11	1.9 1.9 1.9	Section C Other information See note (1)
Services for replacement of documents	Regulatory	Firearms Fees Regulations	April 10th, 2005	0.1	0.0	Section C Other information See note (1)	Section C Other information See note (2)	Section C Other information See note (3)	2008-09 2009-10 2010-11	0.1 0.1 0.1	Section C Other information See note (1)
Fees charged for the processing of access requests filed under the Access to Information Act	Other Products and Services	Access to Information Act	1992	0.0	0.0	0.2	Framework developed by TBS. See: http://www.tbs-sct.gc.ca/gos-sog/atip-aiprp/in-ai/in-ai2006/2006-06_e.asp	83% of requests under the Access to Information Act were completed within 60 days; 97% of requests under the Privacy Act were completed within 60 days	2008-09 2009-10 2010-11	0.0 0.0 0.0	0.2 0.2
				Total: 4.3	Total: 7.1	Total: 0.2			2008-09 2009-10 2010-11	Total: 4.8 Total: 24.6 Total: 24.6
B. Date Last Modified: Forecast Revenues: On 17 May 2006, the Government announced individuals no longer have to pay the fee for the renewal of their possession-only licence (POL) or their possession and acquisition licence (PAL). The fee waiver also applies to: individuals who are modifying their licence to upgrade from a POL to a PAL; individuals who are adding new privileges to their licence; individuals whose licence expired and are obtaining a new licence; and minors who renew their minors’ possession licence. The fee waiver is currently valid until May 2009. Fees for registration of firearms were repealed on May 20th, 2004. Forecast and actual revenue for fees charged for the processing of access requests filed under the Access to Information Act is approximately $2,000 per year as per the Annual Report to Parliament (2004-2005) – Access to Information Act and Privacy Act. For more information, refer to the website.
C. Other Information: Original fee costing studies were conducted in 1995; the studies were to be revisited following implementation of the Canadian Firearms Information System (CFIS) II. As implementation of CFIS II did not occur in December 2005 as planned; the original fee studies is currently being revisited following a decision on the way forward of the new system since business processes were significantly impacted by this decision. Revised performance standards were developed; user consultation scheduled for February 2006 did not proceed as a result of the change in direction for the Firearms program emanating from the incoming new government. Monitoring mechanisms will be established in concert with the development of performance standards and direction from the new government. For Access to information requests, the policy of the Canada Firearms Centre is to waive reproduction fees whenever less than 200 pages are disclosed. However, when more than 200 pages are disclosed, fees may be calculated for the total number of pages. For extensive or complex requests, search and preparation fees are charged as determined on a case-by-case basis.

Table 4-B: Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Business Licences	Section B Other information See note (1)	Section B Other information See note (2)	Section B Other information See note (2)
Individual Licences	45 days	96% of properly completed individual licence applications were process within the 45 day period	Section B Other information See note (2)
Registration Certificates*	30 days	90% of properly completed registration applications were processed within 30 days	Section B Other information See note (2)
Authorizations	Section B Other information See note (1)	Section B Other information See note (2)	Section B Other information See note (2)
Non-resident permits	Section B Other information See note (1)	Section B Other information See note (2)	Section B Other information See note (2)
Services for replacement of documents	Section B Other information See note (1)	Section B Other information See note (2)	Section B Other information See note (2)
Fees charged for the processing of access requests filed under the Access to Information Act. (see note 3)	Framework developed by TBS. See: http://www.tbs-sct.gc.ca/gos-sog/atip-aiprp/in-ai/in-ai2006/2006-06_e.asp	61% of requests under the Access to Information Act were completed under 30 days; 21% under 60 days; 7% under 121 days; and 11% over 121 days. 92% of requests under the Privacy Act were completed under 30 days; 6% under 60 days; and 2% over 121 days.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.
B. Other Information: Confirmation of performance standards delayed to allow for full integration of the Canada Firearms Centre to the RCMP. Stakeholder consultations did not occur following election of new government; RCMP will need to decide on optimal timing of consultations approach in light of proposed legislative changes. The policy of the Canada Firearms Centre is to waive reproduction fees whenever less than 200 pages are disclosed. However, when more than 200 pages are disclosed, fees may be calculated for the total number of pages. For extensive or complex requests, search and preparation fees are charged as determined on a case-by-case basis.
* Fees for registration certificates repealed as of May 20th, 2004

Statistics Canada

Table 3.5 User Fees Act

User fee	Fee type	Fee-setting authority	Date last modified	2007/2008					Planning years
				Forecast revenue ($ thousands)	Actual revenue ($ thousands)	Full cost ($ thousands)	Performance standard	Performance results	Fiscal year	Forecast revenue ($ thousands)	Estimated full cost ($ thousands)
Statistics Canada publications	Other goods and services – Fee for post-manuscript product	Ministerial authority to enter into contract	April 1996	855.0	763.0	763.0	(See Table 3.6, item 1, Service standard)	(See Table 3.6, item 1 Performance results)	2008/2009	700.0	700.0
									2009/2010	690.0	690.0
									2010/2011	680.0	680.0
Online database	Other goods and services – Fee for access	Ministerial authority to enter into contract	September 2001	575.0	559.0	559.0	(See Table 3.6, item 2, Service standard)	(See Table 3.6, item 2, Performance results)	2008/2009	560.0	560.0
									2009/2010	540.0	540.0
									2010/2011	525.0	525.0
Access to Information Act requests1	Other goods and services – Application fee	Section 11 of the Access to Information Act	1992	0.2	0.5	75.7	(See Table 3.6, item 3, Service standard)	(See Table 3.6 item 3, Performance results)	2008/2009	0.4	100.0
									2009/2010	0.3	96.8
									2010/2011	0.3	96.8
Total	…	…	…	1,430.2	1,322.5	1,397.7	…	…	…	…	…
… not applicable 1. Access to Information Act fees charged for the processing of requests filed under the Access to Information Act. Requests made under this Act are presented as a separate fee type. It is Statistics Canada's practice to waive fees where the total owing per request amounts to less than $25. Note: Statistics Canada is committed to serving its clients in a prompt, reliable and courteous manner. To this end, it has developed standards of service that its employees observe in serving clients. These standards, which are published on the website and in paper form, make commitments in the following five categories: availability, promptness, fees, meeting clients' needs and redress mechanism. See http://www.statcan.gc.ca/about-apercu/standards-normes-eng.htm.

Table 3.6 Policy on service standards for external fees

A. External fee	Service standard	Performance results	Stakeholder consultation
1. Statistics Canada publications	Release dates for the next year for all 29 major economic indicators are announced at the beginning of December of each year. They range from 20 to 60 days from the end of the reference month or quarter. Release dates for the next month for all data output are announced at the end of each month. Release dates for annual and occasional data output normally range from 6 to 18 months, depending on the nature of the data collection process.	For the 29 major economic indicators, Statistics Canada published a total of 243 releases. It also published 5 census releases. All were published as scheduled. Over 95% of the other data output were released as per the dates announced at the end of each month.	Client satisfaction measurement surveys with clients for a number of data products were conducted on a yearly basis, with all products covered over a four-year cycle. Declared level of satisfaction with products and associated delivery services was very high.
2. Online databases	New data are to be made available in the CANSIM database every working day at predetermined, pre-announced times. New data are to be made available in the Trade database on a monthly basis at predetermined, pre-announced times.	New data releases took place as per the announced schedule every working day.	Usability and client satisfaction survey were conducted with a sample of clients in early 2005. Declared level of satisfaction with service was very high.
3. Access to Information Act Fees charged for the processing of access requests filed under this Act	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	Continue to meet statutory requirements under Access to Information Act legislation.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.
B. Other information Standards of service to the public for all Statistics Canada services were announced in early 2006. Consultations on satisfaction with all major central services were conducted in June 2006. Declared levels of satisfaction with all services were very high.

Status of Women Canada

Table 3: User Fees

^a  According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g., international comparison, independent complaint address); and
• the performance result, if provided, is not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

Table 4: Policy on Service Standards for External Fees

The Policy on Service Standards for External Fees requires departments to report on the establishment of service standards for all external fees charged on a non-contractual basis. This policy covers fees charged for processing requests made under the Access to Information Act.

As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review;
• service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison, independent complaint address); and
• performance results are not legally subject to Section 5.1. of the UFA regarding fee reductions for unachieved performance.

Supreme Court of Canada

Details on Project Spending  

	Current Estimated Total Cost	Actual 2005-06	Actual 2006-07
Program Activity
Process hearings and decisions
Courtroom Audio-Visual / Information Technology / Information Management	6.2	0.4	1.9

2007-2008

	Main Estimates	Planned Spending
Program Activity
Process hearings and decisions
Courtroom Audio-Visual / Information Technology / Information Management	-	3.7

2007-2008

	Total Authorities	Actual
Program Activity
Process hearings and decisions
Courtroom Audio-Visual / Information Technology / Information Management	-	3.1

 

The majority of the Courtroom Audio-Visual / Information Technology / Information Management project was completed in 2007-08. Significant achievements included the replacement of all audio-visual equipment with state-of-the-art equipment, including a full back-up system, introduction of computer equipment and access to electronic case information to the courtroom, modicfication of furniture to accomodate computer equipment, and the construction of an adjustable lectern, to allow for more effective use by counsel of different heights, or counsel in wheelchairs.

 

The Correctional Investigator Canada

Table - User Fees Act

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The National Battlefields Commission

Table 3: For 2007-2008 User Fees Reporting Purposes: The User Fees Act (in thousands of dollars)

Table 3-B: Policy on Service Standard for External Fees

 

Transport Canada

Table 6-A: 2007-08 User Fee Reporting  – User Fees Act

A. User Fee	Fee Type1	Fee Setting Authority	Date Last Modified B	2007-08					Planning Years
				Forecast Revenue 3 ($000s)	Actual Revenue3 ($000s)	Full Cost 2 ($000s)	Performance Standard 4	Performance Results 4	Fiscal Year	Forecast Revenue 3 ($000s)	Estimated Full Cost2 ($000s)
Aviation Safety - Regulatory Fees (Note 5)	R	Aeronautics Act (http://laws. justice.gc.ca/en/A-2/ index.htm ),   Canadian Aviation Regulations (CARs)CARS fees located at: www.tc.gc.ca/civilaviation/ regserv/affairs/cars/menu.htm  and fees in Part I subpart 4 http://www.tc.gc.ca/CivilAviation/ Regserv/Affairs/cars/Part1/Subpart4.htm	July 15, 2000	8,375	8,218 respendable	239,341	http://www.tc.gc.ca/CivilAviation/ servicestandards.htm	1) Service Charter: http://www.tc.gc.ca/CivilAviation/ publications/tp14790/menu.htm 2) Aircraft Registration and Leasing Service Levels : http://www.tc.gc.ca/aviation/activepages/ ccarcs/aspscripts/en/levelsearch.asp 3) Pilot project - Ontario Region: results for Services with Fees: http://www.tc.gc.ca/CivilAviation/ levelOfServiceWithtFees.htm 4) Other performance results under development	FY 08/09 FY 09/10 FY 10/11	8,540 8,553 8,566	237,175 233,582 233,579
Marine Safety - Regulatory Fees for inspections, surveys, services, etc. (Note 6)	R	Various regulations under the Canada Shipping Act, 2001 (http://laws.justice.gc.ca/en/showtdm/ cs/C-10.15 ) incl. the Board of Steamship Inspection Scale of Fees;(http://laws.justice.gc.ca/en/C.R.C.-c.1405/) and Ships Registry and Licensing Fees Tariff; http://laws.justice.gc.ca/en/SOR-2002-172/	6 June, 1995 (Overall Fee Increase) May 1, 2002 (Specific Fees)	7,412	7,858 respendable	100,601	http://www.tc.gc.ca/marinesafety/ service-standards/menu.htm	Progress was made in 2007/08 to electronically track performance.  Some performance results will be available for 2008/09 DPR.	FY 08/09 FY 09/10 FY 10/11	7,389 7,389 7,389	96,594 95,491 95,464
Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels (Note 7)	R	Canada Shipping Act /Small Vessel Regulations / TP 1332 incorporated by reference http://laws.justice.gc.ca/en/C.R.C.-c.1487/ TP 1332: http://www.tc.gc.ca/MarineSafety/ TP/TP1332/menu.htm	1995	210	202 respendable	775	http://www.tc.gc.ca/marinesafety/ service-standards/fees.htm#OBS _Compliance_Labels	Performance results updated annually. 9 months of performance was tracked during 2007-08.  On average, performance against these standards were achieved in 85% of cases.	FY 08/09 FY 09/10 FY 10/11	210 0 0	638 0 0
Marine Safety - Ship Radio Inspection Program (Note 8)	R	Canada Shipping Act /Ship Radio Inspection Fees Regulations  http://laws.justice.gc.ca/en/C.R.C.-c.1472/	1978	48	39 respendable	1,073 Department of Fisheries and Oceans (DFO) full cost share included above: 343	http://www.tc.gc.ca/marinesafety/ service-standards/menu.htm	Progress was made in 2007/08 to electronically track performance.  Some performance results will be available for 2008/09 DPR.	FY 08/09 FY 09/10 FY 10/11	48 48 48	1,073 1,073 1,073 Department of Fisheries and Oceans (DFO) full cost share included above: 343
Airports – Air Services Charges Regulations (ASCR) fees:  General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges. (Note 9)	O	Section 4.4 (2) of the Aeronautics Act (http://laws.justice.gc.ca/en/A-2/index.html ),  and Section 2 of the Ministerial Regulations Authorization Order - Air Services Charges Regulations http://laws.justice.gc.ca/en/SOR-85-414/	January 1, 2003	4,937	4,936 respendable	13,056	www.tc.gc.ca/programs/airports/ standards.htm	www.tc.gc.ca/programs/airports/ standards.htm	FY 08/09 FY 09/10 FY 10/11	4,913 4,913 4,913	11,638 11,836 11,836
Airports - Annual Registration of Mobile Equipment used at Airports (Note 9)	O	Government Property Traffic Act and Airport Traffic Regulations - Part III Section 57 to 60  http://laws.justice.gc.ca/en/C.R.C.-c.886/	February 24, 2004	1.0	0.2 respendable	0.5	www.tc.gc.ca/programs/airports/ standards.htm	www.tc.gc.ca/programs/airports/ standards.htm	FY 08/09 FY 09/10 FY 10/11	<1 <1 <1	<1 <1 <1
Airports - Vehicle Parking Charges (Note 9)	O	Section 4.4(2) of the Aeronautics Act (http://laws.justice.gc.ca/en/A-2/index.html )  and Section 2 of the Ministerial Regulations Authorization Order, Airport Vehicle Parking Charges Regulations http://laws.justice.gc.ca/en/SOR-87-543/	November 19,1998	209	270 respendable	1,339	www.tc.gc.ca/programs/airports/ standards.htm	http://www.tc.gc.ca/programs/airports/ standards.htm	FY 08/09 FY 09/10 FY 10/11	213 213 213	1,194 1,214 1,214
Ports - Public Port Revenues:   Utility Charges, Wharfage, Berthage, Storage and Harbour Dues	O	Canada Marine Act http://laws.justice.gc.ca/en/C-6.7/index.html   Fees at: http://www.tc.gc.ca/programs/ports/ menupublicportfees.htm	Jan 1, 2004	8,525	8,289 respendable	31,687	http://www.tc.gc.ca/programs/ ports/standards.htm	http://www.tc.gc.ca/programs/ports/ standards.htm	FY 08/09 FY 09/10 FY 10/11	8,165 8,032 8,096	30,477 28,527 28,154
Permits for Vehicles used for the Transport-ation of Explosives (Note 10)	R	Explosives Act Section 7 :  http://laws.justice.gc.ca/en/e-17/56595.html#rid-56631  and  Explosives Regulations Part III Section 31. (1) i http://laws.justice.gc.ca/en/e-17/ C.R.C.-c.599/99425.html#rid-99518	1993	30	28 non respendable (CRF)	38	95% of the time, will deliver: a) a decision accepting or rejecting a complete new factory application within 60 days after receipt, and b) a decision accepting or rejecting any other type of complete application within 30 days after receipt.	service standard met 100% of time service standard met 100% of time	FY 08/09 FY 09/10 FY 10/11	0 0 0	0 0 0
Access to Information Requests - Fees (Note 11)	O	Access to Information Act and Regulations :  http://laws.justice.gc.ca/en/A-1/index.html	1992	6	5 non respendable (CRF)	2,158	Service Standards are included in the Access to information Act, Section 7:    http://laws.justice.gc.ca/en/A-1/ 218072.html#rid-218084	Statutory deadlines have been met for 80% of requests. 100% of extension notices were sent within 30 days following the receipt of the request . 100% of transfer notices were sent within 15 days.	FY 08/09 FY 09/10 FY 10/11	6 6 6	1,500 1,500 1,500
Total Regulatory Services (R)			Sub-Total (R)	16, 075.0	16,345.0	341,828.0		Sub-total R: Sub-total R: Sub-total R:	FY 08/09 FY 09/10 FY 10/11	16,187.0 15,990.0 16,003.0	335,480.0 330,146.0 330,116,0
Total Other Goods and Services (O)			Sub-Total (O)	13,678.0	13, 500.2	48,240.5		Sub-total O: Sub-total O: Sub-total O:	FY 08/09 FY 09/10 FY 10/11	13,297.0 13,164.0 13,228.0	44,809.0 43,077.0 42,704.0
Report Total			Total	29,753.0	29,845.2	390,068.5		Total Total Total	FY 08/09 FY 09/10 FY 10/11	29,484.0 29,154.0 29,231.0	380,289.0 373,223.0 372,820.0
B. Date Last Modified: Subsequent amendments to regulations and/or fee reductions did not trigger the User Fee Act.
C. Other Information 12 In addition to complaint mechanism included in various Acts and Regulations (eg ATIP  http://laws.justice.gc.ca/en/A-1/218072.html#rid-218118 ), several complaint mechanisms have been developed and implemented for service standards related to user fees at public ports:  http://www.tc.gc.ca/Programs/Ports/standards.htm  and TC operated airports http://www.tc.gc.ca/programs/airports/standards.htm for the Canadian Aviation Regulations (Civil Aviation Issues Reporting System (CAIRS)   http://www.tc.gc.ca/CivilAviation/ManagementServices/QA/cairs.htm ).  A complaint mechanism policy "Handling of Complaints Related to Marine Safety User Fees and Applicable Service Standards" is now available on the web at:http://www.tc.gc.ca/marinesafety/service-standards/handling-complaints.htm Due to rounding, columns may not add to totals shown. The Internet links in this report may change following publication, since the various websites are updated regularly. Notes:  The department collects two types of fees: Regulatory Service (R) and Other Goods and Services (O). Full Costs (Actual and Estimates) are reported on an accrual basis.   Represent the full cost of providing service, good, facility or privilege.  Full cost is not necessarily the cost attributed to fee-paying clients and a lower cost recovery level may be required based on the economic impact on stakeholders, stakeholders paying capability, the degree to which a price may affect the achievement of public policy objectives, etc. Consistent with instructions for the Departmental Performance Report (DPR), Full Costs are calculated according to costing principles identified in the Treasury Board Secretariat’s Guide to the Costing, revised in May 2008 Full Costs are defined as: "The sum of all costs, direct and indirect, incurred by the government in the supply of a good, service, property, or right or privilege, including: services provided without charge by other departments (e.g., accommodation, legal services); costs financed by separate authorities (e.g., some employee benefits); the financing costs of inventories; and annualized capital costs, including financing.  However, since the primary focus of this guide is full costing for cost recovery, transfer payments have not been included." Note:  As the revised Guide now clarifies that financing costs apply to revolving funds, financing costs of capital assets and inventories are now excluded from the Transport Canada Full Cost base. The Forecast Revenues identified for the 2008-09, 2009-10 and 2010-11 fiscal years were those reported in the Report on Plans and Priorities for 2007-08, unless specifically noted and, are reported on a cash basis as for Actuals. According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:  Performance standard, if provided, may not have received Parliamentary review; and Performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address) Performance result, if provided, is not legally subject to the User Fee Act section 5.1 regarding fee reductions for failed performance.   Aviation Safety - Regulatory Fees:  Revision to standards, performance measurement is ongoing with the National Working Group on Services Standards.The Full Cost base reported in the table above represents the Total Direct and Indirect Beneficiary Costs. Per the last review completed, only 27% of the Full Cost base was considered as direct beneficiary costs i.e. attributable to paying stakeholders. Costs (or a portion) of services such as monitoring compliance, enforcement of safety operational standards, the establishment of legislation, regulations and standards, etc. were considered benefiting the general tax payer. Only the costs associated with the issuance of Transport Canada safety documents (certificate, license, permit, etc.) were considered a private benefit attributable to the document recipient. Marine Safety - Regulatory Fees for inspections, surveys, services, etc. - Per the last regional survey carried out, 34% of the Full Cost base was considered non attributable to paying stakeholders. Costs (or a portion of) of services such as enforcement of safety and security standards, pollution prevention, etc. were also considered benefiting the general taxpayer. Marine Safety - Construction Standard Compliance Labels - Following consultations held as part of the Canada Shipping Act, 2001 regulatory reform process, Marine Safety has concluded that the Single Vessel Label Program should be discontinued. The single vessel label program deals with one-of-a-kind vessels, most often home-built.  In order to minimize any inconvenience to pleasure craft owners, the single vessel label program was discontinued in 2008-09 in advance of the upcoming update (2009) to the Small Vessel Regulations.  The nature of business will change once the Small Vessel regulations come into force (early 2009).  At that point, the fees charged for all compliance notices will discontinue.  See http://www.tc.gc.ca/marinesafety/debs/obs/news/discontinuation/menu.htm for more information. The Revenue Forecast identified for 2008-09 is as reported in the Report on Plans and Priorities for 2007-08.  Cost and Revenue Forecasts are nil for following years based on the expected repealed date (early 2009) for these fees. Marine Safety - Ship Radio Inspection Program - Revenues from user fees represent the full cost recovery of overtime and travel costs.  Full Costs include also the costs for the program manager, a share of internal services costs and amortization costs of ship radio inspection equipment.  Airports User Fees - Exclude revenues and costs from divested and leased airports. Permits for vehicles used for the Transportation of Explosives:  Natural Resources Canada entered into an agreement with Transport Canada for the issuance of these permits.  Transport Canada collects these revenues.  The Transportation of Dangerous Goods Regulations were amended on Feb 20, 2008 (SOR/2008-34). As a result, the vehicle permit process used for the transportation of explosives has subsequently returned to Natural Resources Canada. 2007-08 actual revenues reported in public accounts Form E and DPR Revenue table are overstated due to coding discrepancies. Access to Information Requests - Fees:  The Access to Information Act has provisions to waive fees. Main achievement in improving service - The Treasury Board Secretariat Policy on Service Standards for External Fees does not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders. However, Transport Canada, in its commitment to provide quality services and client satisfaction, has implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which user fees are charged.  This initiative ensures that stakeholders’ concerns and complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate.  Internet web site links to various Groups dispute mechanisms are identified under "Other Information" in the two Tables for User fee (Table 6-A) and External Fee reporting (Table 6-B).

Table 6-B: 2007-08 External Fee Reporting: Policy on Service Standards for External Fees

A. External Fee	Service Standard 1	Performance Result 1	Stakeholder Consultation
Aviation Safety – Regulatory Fees	http://www.tc.gc.ca/ CivilAviation/ servicestandards.htm	1) Service Charter: http://tcwwwdev/ CivilAviation/ publications/ tp14790/menu.htm 2) Aircraft Registration and Leasing Service Levels : http://www.tc.gc.ca/ aviation/activepages/ ccarcs/aspscripts/en/ menu.asp	Consultations with stakeholders were last undertaken in 1997 for all fees and in 2000 and 2004 for specific fees.   Fees published in Canada Gazette, in Dec. 1997, June 2000, and Sept. 2004 respectively. The June 2000 and September 2004 Amendments did not trigger the User Fee Act.
		3) Pilot project - Ontario Region: results for Services with Fees: http://tcwwwdev/ CivilAviation/ levelOfService WithtFees.htm	The Canadian Aviation Regulation Advisory Committee (CARAC) was consulted in December 2006 to seek agreement on the consultation methodology in the future which was agreed to.  Stakeholders’ feedback now sought through the Civil Aviation Issues Reporting System (CAIRS).
		4) Other performance results under development	In 2008, during the CARAC Plenary Meeting, a progress report was made on the development of the New Service Charter and the intent of TCCA to reaffirm their committment on service delivery.
Marine Safety - Regulatory Fees for inspections, surveys, services, etc.	http://www.tc.gc.ca/ marinesafety/ service-standards/ menu.htm	Progress was made in 2007/08 to electronically track performance.  Some performance results will be available for 2008/09 DPR.	Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website.  All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.
Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels	http://www.tc.gc.ca/ marinesafety/ servicestandards/ fees.htm#OBS_ Compliance_Labels	Performance results updated annually. 9 months of performance was tracked during 2007-08.  On average, performance against these standards was achieved in 85% of cases.	Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website.  All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.
Marine Safety - Ship Radio Inspection program	http://www.tc.gc.ca/ marinesafety/ service-standards/ menu.htm	Progress was made in 2007-08 to electronically track performance.  Some performance results will be available for 2008-09 DPR.	Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website.  All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.
Airports – Air Services Charges Regulations (ASCR) fees:  General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges.	www.tc.gc.ca/programs/ airports/standards.htm	www.tc.gc.ca/programs/ airports/standards.htm	Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites.  There are no outstanding issues for stakeholders.
Airports - Annual Registration of Mobile Equipment used at Airports	www.tc.gc.ca/programs/ airports/standards.htm	www.tc.gc.ca/programs/ airports/standards.htm	Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites.  There are no outstanding issues for stakeholders.
Airports - Vehicle Parking Charges	www.tc.gc.ca/programs/ airports/standards.htm	www.tc.gc.ca/programs/ airports/standards.htm	Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites.  There are no outstanding issues for stakeholders.
Ports - Public Port Revenues:   Utility Charges, Wharfage, Berthage, Storage and Harbour Dues	http://www.tc.gc.ca/ programs/ports/ standards.htm	http://www.tc.gc.ca/ programs/ports/ standards.htm	Last official consultations were completed by letters to the industry in January 2006. Ongoing feedback is possible through TC website. Stakeholder relationships are important and valued. There are no outstanding issues for stakeholders
Permits for Vehicles used for the Transportation of Explosives	95% of the time, will deliver: a) a decision accepting or rejecting a complete new factory application within 60 days after receipt, and        b) a decision accepting or rejecting any other type of complete application within 30 days after receipt.	-service standard met 100% of time -service standard met 100% of time	Consultations with stakeholders were successfully undertaken by Natural Resources Canada (NRCan) in 1993
Access to Information Requests - Fees	Service standards are in the Access to information Act, Section 7:  http://laws.justice.gc.ca/ en/A-1/218072.html#rid-218084	Statutory deadlines have been met for 80% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days.	The service standard is established by the Access to Information Act and the Access to Information Regulations.  Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.

B. Other Information  5:

In addition to complaint mechanism included in various Acts and Regulations (eg ATIP http://laws.justice.gc.ca/en/A-1/218072.html#rid-218118 ), several complaint mechanisms have been developed and implemented for service standards related to user fees at public ports http://www.tc.gc.ca/Programs/Ports/standards.htm  and TC operated airports www.tc.gc.ca/programs/airports/standards.htm for the Canadian aviation regulations (Civil Aviation Issues Reporting System (CAIRS) http://www.tc.gc.ca/CivilAviation/ManagementServices/QA/cairs.htm ). A complaint mechanism policy "Handling of Complaints Related to Marine Safety User Fees and Applicable Service Standards" is now available on the web at: http://www.tc.gc.ca/marinesafety/service-standards/handling-complaints.htm

The Internet links in this report may change following publication, since the various websites are updated regularly

 Notes:

1. As established pursuant to the Policy on Service Standards for External Fees:                                        
   • service standards may not have received parliamentary review; and 
   • service standards may not respect all performance standard establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).  
   • Performance results are not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.
     
2. Aviation Safety - Regulatory Fees:  Revision to standards, performance measurement is ongoing with the National Working Group on Services Standards
   
3. Marine Safety - Construction Standard Compliance Labels - Following consultations held as part of the Canada Shipping Act, 2001 regulatory reform process, Marine Safety has concluded that    the Single Vessel Label Program should be discontinued.

   The single vessel label program deals with one-of-a-kind vessels, most often home-built.  In order to minimize any inconvenience to pleasure craft owners, the single vessel label program will be discontinued in advance of the upcoming update (2009) to the Small Vessel Regulations. The nature of business will change once the Small Vessel regulations come into force (early 2009).  At that point, the fees charged for all compliance notices will be discontinued.  See http://www.tc.gc.ca/marinesafety/debs/obs/news/discontinuation/menu.htm for more information.

4. Permits for vehicles used for the Transportation of Explosives:  Natural Resources Canada entered into an agreement with Transport Canada for the issuance of these permits. The Transportation of Dangerous Goods Regulations were amended in Feb 20, 2008 (SOR/2008-34). As a result, the vehicle permit process used for the transportation of explosives has subsequently returned to Natural Resources Canada.  
   
5. Main achievement in improving service - The Treasury Board Secretariat Policy on Service Standards for External Fees does not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders.

   However, Transport Canada, in its commitment to provide quality services and client satisfaction, has implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which user fees are charged.  This initiative ensures that stakeholders’ concerns & complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate.  Internet web site links to various Groups dispute mechanisms are identified under "Other Information" in the two Tables for User fee (Table 6-A) and External Fee reporting (Table 6-B).

Transportation Safety Board of Canada

Financial Table 3: User Fees

User Fees	Fee Type	Fee-setting Authority	Date Last Modified	2007-2008 Actual Revenue
Fees charged for the processing of access request files under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	$310.00

Service Standards for User Fees

Performance Standard	Performance Results	Stakeholder Consultation
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	For results, see the 2007-2008 Annual Report to Parliament on the Management of the Access to Information Act on this site.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Treasury Board of Canada Secretariat

Table 2: User Fees―User Fees Act (Access to Information and Privacy Office, Treasury Board of Canada Secretariat)

Table 3: External Fees―Policy on Service Standards for External Fees (Access to Information and Privacy Office, Treasury Board of Canada Secretariat)

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides further details: http://lois.justice.gc.ca/en/showtdm/cs/A-1.	Statutory deadlines met 96% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.

Other Information:

Five complaints were filed with the Office of the Information Commissioner relating to delays or time extensions taken. Two were resolved to the satisfaction of the Information Commissioner; three others have been carried forward to 2008-09.

It is the Secretariat's practice to waive fees where the total owing per request amounts to less than $25, when the request has not been answered within the legislated time frames and additional costs would normally have been incurred, or there is a public interest in disclosure. There was a significant increase in the number of times fees were waived in 2007-08 due to the informal processing of monthly requests for the reports generated by the Coordination of Access to Information Requests System (CAIRS). It was also due to an electronic disclosure service that we offer. To reduce costs and increase efficiency, documents released are occasionally provided on CD-ROM, which means that no reproduction fees are charged to the applicant.

Western Economic Diversification Canada

Table 4A: User Fees Act

				2007–2008					Planning Years
A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue	Actual Revenue*	Full Cost	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for the processing of access requests	Other products and services (O)	Access to Information Act	1992	$500.00	$446.40	$654.80	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request	-- WD provided a final response on 20 requests within 30 days of receipt. -- Consultation extensions were required on 8 requests; all extension notices were sent within 30 days of receipt of the request. -- Applications fees collected totalled $115; fees waived for 1 request transferred in ($5). -- Search fees collected totalled $160. -- Preparation fees collected totalled $60. -- Reproduction fees collected totalled $314.80; fees waived totalled $203.40 due to lengthy PCO 69 consults.	2008-09 2009-10 2010-11	$500 $500 $500	$750 $750 $750
				(R) = $0.0 (O) = $500.00 Total = $500.00	(R) =    $0.0 (O) =    $446.40 Total = $446.40	(R) =   $0.0 (O) =   $654.80 Total = $654.80			Sub-Total Sub-Total Sub-Total	08/09 = $500.00 09/10 = $500.00 10/11 = $500.00 Total =  $1,500.00	08/09 = $750.00 09/10 = $750.00 10/11 = $750.00 Total =  $2,250.00
B. Date Last Modified - No changes / amendments occurred in fiscal year 2007-2008
C. Other Information – N/A

Table 4B: Policy on Service Standards for External Fees

   

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA.  Notice of extension to be sent within 30 days after receipt of request.	Application fees = $115.00 Reproduction fees = $111.40 Search Fees = $150.00 Preparation fees = $60.00 Fee Waived = $208.40 Total actual costs = $654.80 WD provided a final response on 20 requests within 30 days of receipt. Extensions for consultations were required on 8 files; extension notices were sent within 30 days of receipt of the request on 100% of the files where consultations were required. Application fees were waived for 1 request -- transferred in ($5); reproduction fees waived totalled $203.40 due primarily to lengthy PCO 69 consultations.	The service standard is established by the Access to Information Act and the Access to Information Regulations.  Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
B. Other Information – N/A