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ARCHIVED - Western Economic Diversification Canada

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Table 14: Client-Centred Service

(1) Service

(2) Service Standards by Type

(3) Performance against Service Standards

(4) Client Satisfaction Scores

(5) Common Measurements Tool Used(Y/N)

(6) Responding to Results

(7) Planning to address missing elements

Canada Business Service Centres(CBSCs) – general business information services



83% of clients expressed satisfaction with the overall quality of service (2006-2007).  For further details see


CBSCs use the client survey information to facilitate performance reporting, communication and management decision making.


CBSCs export services

Answer 80% of telephone enquires within 20 seconds or 3 rings

The average rating for the four western CBSC’s was 96.6%.

Not available




WD direct  client service






WD to conduct a client satisfaction survey during 2007-2008.  WD is also developing service standards for project funding requests with respect to timeliness, access, and accuracy.