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Table 7- B: Policy on service standards for external fees

External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The ATIA provides more details:
Statutory deadlines have been met for 95% of requests. Extension notices were sent within 30 days following the receipt of the request in 14% of cases.   The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.