Treasury Board of Canada Secretariat
Symbol of the Government of Canada

ARCHIVED - The National Battlefields Commission

Warning This page has been archived.

Archived Content

Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.

Table 7B: Policy on Service Standards for User Fees

A. External Fee

Service Standard

Performance Result

Stakeholder Consultation

Parking lots

100% guaranteed access to the parking lot for users in summer and 80% in winter, except during major events in the eastern part of the Plains

No valid data

Complaints received were addressed upon receipt


Educational Activities and visitors reception

Educational activities :

The established schedule, length of facilitation and ratio (students/guide) will be respected

Visitors reception :

Opening hours will be respected

Accessibility of a product, otherwise suggest another product or refund

Reception and services offered in both official languages

Web Site :

Client satisfaction with respect to:

- Quality of reception 93 %

- Activity and exhibit 92 %

- Quality/price ratio 86 %, 8 % did not answer to that question

- Accessibility 93 %

- Official languages 92 %, 4 % did not answer to that question

In-house clients and stakeholders survey.

No negative comments.

Fees charged for the processing of access requests filed under the Access to Information Act

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA.

Notice of extension to be sent within 30 days after receipt of request. The ATIA provides more details:

No request was received in fiscal year 2006-2007

The service standard is established by the ATIA and the Access to Information Regulations.

Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.

B. Other Information