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ARCHIVED - Office of the Registrar of Lobbyists
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Table 5B: Policy on Service Standards for External Fees
| A. External Fees | Service Standard* | Performance Result* | Stakeholder Consultation |
|---|---|---|---|
| Lobbyists registration and service fees | The Office of the Registrar of Lobbyists had developed a set of service standards. These standards are the same whether fees are paid or not. These standards set time objectives for acknowledging and replying to requests, as well as for the validation and acceptance of registration. |
More than 99 percent of all lobbyist registrations are completed electronically and free of charge via a web-based registration system. A new and improved registration system is currently under development. Its design takes into account comments received from users. The new system is expected to help in meeting the Office's service standards. |
Stakeholder consultation took place in 2007 in the context of the implementation of the Federal Accountability Act. No particular concern was raised regarding the fees themselves |
| B. Other Information: The registration and service fees charged for paper filings by mail, facsimile or in person, provide an incentive for using the direct online lobbyists registration system. The number of paper filings is declining. |
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* As established pursuant to the Policy on Service Standards for External Fees:
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| External Fees | Service Standard* | Performance Result* | Stakeholder Consultation |
|---|---|---|---|
| Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request The Access to Information Act provides fuller details. |
Statutory deadlines met 100 percent of the time | The service standard is established under the Access to Information Act and the Access to information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992. |
* As established pursuant to the Policy on Service Standards for External Fees:
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