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Table 7B Policy on Service Standards for External Fees
Human Resources and Skills Development Canada
| A. External Fee | Service Standard | Performance Result | Stakeholder Consultation |
| Federal Workers' Compensation Administrative Fees | 90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours | 86% of claims processed to the appropriate provincial workers' compensation authority within 24 hours | This performance indicator was developed to minimize delays between the submission of accident reports and the payment of compensable benefits to injured employees. |
| B. Other Information: | |||
| A. External Fee | Service Standard | Performance Result | Stakeholder Consultation |
| Other Initiative - Labour Fire Protection Engineering Services Fees | 90% of plan review completed within 21 calendar days or 15 working days | 88% of plan review completed within 21 calendar days or 15 working days | This indicator was created as a result of a 1997 review by Consulting and Audit Canada which indicated that timeliness in completing plan reviews was an issue for the stakeholders. |
| B. Other Information: The time standard for Labour Fire Protection Engineering Services was practically met. | |||
| A. External Fee | Service Standard | Performance Result | Stakeholder Consultation |
| Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) |
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html. |
96% | The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
| B. Other Information: | |||
Social Development Canada
| A. External Fee | Service Standard | Performance Result | Stakeholder Consultation |
| Searches of the CPP and OAS data banks | Searches completed within 10 working days from receipt of request. | 10-day standard met at 95%. | At the time the user fee was set in 1998, stakeholder consultation was not a requirement. |
| B. Other Information: | |||
| A. External Fee | Service Standard | Performance Result | Stakeholder Consultation |
| Social Insurance Number Replacement Card Fee | A card will be replaced within 10 working days after the receipt of the request. | 10-day standard met at 85% | Stakeholder consultation was not conducted because at the time the fee was set it was not a requirement. |
| B. Other Information: The new service standard, which is 10 days instead of 15, reflects the implementation of SIN Rapid Access (SIN RA) - a new service offering which allows Service Canada to deliver SIN cards much quicker than in the past. Please note that the replacement fee itself is unaffected by this modification to the service standard. | |||
| A. External Fee | Service Standard | Performance Result | Stakeholder Consultation |
| Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)a | N/A | N/A | N/A |
| B. Other Information: | |||
| aOn February 6, 2006, the government consolidated the Department of Human Resources and Skills Development with Social Development Canada to create a new department called Human Resources and Social Development Canada (HRSDC). The 2006-2007 data for Social Development Canada is included with Human Resources and Social Development Canada. | |||